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90-Day ISO 9000 Manual [Hardback]

(Saratoga Optics, Saratoga, California, USA), ,
  • Formāts: Hardback, 184 pages, height x width: 229x152 mm, weight: 500 g
  • Izdošanas datums: 30-Sep-2020
  • Izdevniecība: CRC Press
  • ISBN-10: 1138464341
  • ISBN-13: 9781138464346
  • Hardback
  • Cena: 249,78 €
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  • Bibliotēkām
  • Formāts: Hardback, 184 pages, height x width: 229x152 mm, weight: 500 g
  • Izdošanas datums: 30-Sep-2020
  • Izdevniecība: CRC Press
  • ISBN-10: 1138464341
  • ISBN-13: 9781138464346
Designed and written by professionals with extensive ISO 9000 Certification experience, the techniques and forms in this Manual have been used successfully to achieve certification at over 50 companies. The 90-Day ISO 9000 Manual provides the basic system you need in place to satisfy an ISO 9000 Audit.
First, ISO 9000 is explained and the registration process described in detail. Next, you are taken through exactly what you need to do to prepare for an audit. You are given the working instructions and forms you need to meet certification requirements. The forms are unique and have been designed specifically for ISO 9000 standards.
Since ISO 9000 is not designed to be a TQM program the authors have also included a special section that provides the information, instructions and forms needed for quality audits such as Q94 or Z1. If you want to take your program further than just ISO 9000 certification, the material is available to you.
The 90-Day ISO 9000 Manual includes the latest published draft of Q91 DIS, which is the formal public review copy. Companies that have recently been audited have noticed that certain improvements in documentation have been expected by registrars. These improvements require rewording the old standards. The new standards have been incorporated in this manual and several schemes have been modified.
The authors of The 90-Day ISO 9000 Manual have extensive experience working on ISO 9000 standards review, consulting with companies developing programs, registrar experience and international ISO 9000 activities. This manual will reflect a practical approach to registration for the next five years.
1 What Is ISO 9000 and Why Is It Needed?
1(22)
Development of Standards
1(6)
How Was ISO 9000 Developed?
1(1)
International Aspects of ISO 9000
2(2)
The ISO Forum
4(1)
ISO Adoption
5(2)
International Standards Application
7(12)
Regulation of Products for Sale in the European Community
7(2)
ISO/IEC Guide 25
9(1)
European Community Product Safety and Liability Directives
9(1)
Quality System Registration
10(1)
European Accreditation of Certification
10(1)
European Organization for Testing and Certification
11(1)
The European Organization for Quality
12(1)
The European Committee for Quality Systems and Certification
12(1)
European Network for Quality Systems Assessment and Certification
12(1)
Agreements between the European Community and Other European Countries
13(1)
The ISO 9000 Standard and Non-European Countries
13(1)
ISO 9000 Standards for the United States
13(3)
Benefits vs. Cost of ISO 9000
16(2)
Selecting the Registrar
18(1)
Costs of Registration
19(2)
The Role of Consultants in ISO 9000 Registration
21(2)
2 Quality Concepts Contributing to the ISO Standard
23(40)
History of Quality Control Systems
23(4)
Quality in a Craft Society
23(1)
Quality in the Mill
24(1)
Beginnings of Quality Control
25(1)
The Quality Improvement Era
26(1)
Aspects of ISO 9000 Implementation
27(26)
Quality Cost
27(10)
Quality as a System
37(4)
Product Design
41(8)
Quality Culture
49(4)
Total Quality Control: The Ishikawa Approach
53(8)
What Is Quality Control?
54(1)
The Quality Thought Revolution
55(1)
Knowing True Quality
56(1)
Expressing the Quality
56(1)
The Quality Circle
57(2)
Why Did Zero Defects Fail?
59(1)
Financial, Performance, and Quality Audits: A Comparison of Similar Approaches
60(1)
ISO 9000 and Management by Objectives
61(2)
3 Applying the Quality Sciences to ISO 9000
63(36)
How Does Quality Apply?
63(2)
Quality in Business
65(2)
Quality Organization
67(2)
Business Modeling
69(4)
Inputs
71(1)
Transformation
72(1)
Output
72(1)
Quality Organization as the Feedback Measure
73(1)
Defining the Service
74(7)
Service Analysis: A Telemarketing Example
76(1)
Dilemma of Inexact Definitions
76(1)
Risk Evaluation Criteria
76(1)
Characteristic Parameters
77(3)
Application
80(1)
Defining the Process
81(8)
Organizational Chart
81(2)
Procedural Flow Diagrams
83(3)
Procedural Analysis
86(1)
Procedural Flow Diagrams and ISO 9000
87(2)
Problem Solving
89(7)
Inspection and Testing, Calibration, and Quality Records
96(2)
Inspection and Testing
96(1)
Calibration
97(1)
Quality Records
97(1)
Management Responsibility, Auditing, Corrective and Preventive Action
98(1)
4 Quality Beyond ISO 9000
99(64)
Common Issues
99(1)
Problems in Implementing Quality Theory
100(1)
Terminology
101(3)
Comments on Quality Standards
104(1)
Standard for Total Quality Management
104(59)
0 Introduction
109(3)
1 Scope, Purpose, and Application
112(1)
2 Normative References
113(1)
3 Definitions
113(1)
4 Management Leadership
114(7)
5 Quality Information System and Results
121(8)
6 Utilization of People
129(5)
7 Customer Needs Identification
134(2)
8 Service, Process, and Product Development
136(10)
9 Operations
146(11)
10 Quality Improvement
157(6)
Index 163
Peter Mauch, James Stewart, Frank Straka