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1 What Is ISO 9000 and Why Is It Needed? |
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1 | (22) |
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1 | (6) |
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How Was ISO 9000 Developed? |
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1 | (1) |
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International Aspects of ISO 9000 |
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2 | (2) |
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4 | (1) |
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5 | (2) |
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International Standards Application |
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7 | (12) |
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Regulation of Products for Sale in the European Community |
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7 | (2) |
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9 | (1) |
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European Community Product Safety and Liability Directives |
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9 | (1) |
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Quality System Registration |
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10 | (1) |
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European Accreditation of Certification |
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10 | (1) |
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European Organization for Testing and Certification |
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11 | (1) |
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The European Organization for Quality |
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12 | (1) |
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The European Committee for Quality Systems and Certification |
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12 | (1) |
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European Network for Quality Systems Assessment and Certification |
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12 | (1) |
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Agreements between the European Community and Other European Countries |
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13 | (1) |
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The ISO 9000 Standard and Non-European Countries |
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13 | (1) |
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ISO 9000 Standards for the United States |
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13 | (3) |
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Benefits vs. Cost of ISO 9000 |
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16 | (2) |
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18 | (1) |
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19 | (2) |
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The Role of Consultants in ISO 9000 Registration |
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21 | (2) |
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2 Quality Concepts Contributing to the ISO Standard |
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23 | (40) |
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History of Quality Control Systems |
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23 | (4) |
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Quality in a Craft Society |
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23 | (1) |
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24 | (1) |
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Beginnings of Quality Control |
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25 | (1) |
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The Quality Improvement Era |
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26 | (1) |
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Aspects of ISO 9000 Implementation |
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27 | (26) |
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27 | (10) |
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37 | (4) |
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41 | (8) |
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49 | (4) |
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Total Quality Control: The Ishikawa Approach |
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53 | (8) |
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54 | (1) |
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The Quality Thought Revolution |
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55 | (1) |
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56 | (1) |
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56 | (1) |
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57 | (2) |
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Why Did Zero Defects Fail? |
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59 | (1) |
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Financial, Performance, and Quality Audits: A Comparison of Similar Approaches |
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60 | (1) |
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ISO 9000 and Management by Objectives |
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61 | (2) |
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3 Applying the Quality Sciences to ISO 9000 |
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63 | (36) |
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63 | (2) |
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65 | (2) |
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67 | (2) |
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69 | (4) |
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71 | (1) |
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72 | (1) |
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72 | (1) |
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Quality Organization as the Feedback Measure |
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73 | (1) |
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74 | (7) |
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Service Analysis: A Telemarketing Example |
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76 | (1) |
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Dilemma of Inexact Definitions |
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76 | (1) |
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76 | (1) |
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Characteristic Parameters |
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77 | (3) |
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80 | (1) |
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81 | (8) |
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81 | (2) |
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83 | (3) |
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86 | (1) |
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Procedural Flow Diagrams and ISO 9000 |
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87 | (2) |
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89 | (7) |
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Inspection and Testing, Calibration, and Quality Records |
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96 | (2) |
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96 | (1) |
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97 | (1) |
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97 | (1) |
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Management Responsibility, Auditing, Corrective and Preventive Action |
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98 | (1) |
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4 Quality Beyond ISO 9000 |
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99 | (64) |
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99 | (1) |
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Problems in Implementing Quality Theory |
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100 | (1) |
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101 | (3) |
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Comments on Quality Standards |
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104 | (1) |
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Standard for Total Quality Management |
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104 | (59) |
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109 | (3) |
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1 Scope, Purpose, and Application |
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112 | (1) |
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113 | (1) |
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113 | (1) |
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114 | (7) |
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5 Quality Information System and Results |
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121 | (8) |
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129 | (5) |
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7 Customer Needs Identification |
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134 | (2) |
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8 Service, Process, and Product Development |
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136 | (10) |
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146 | (11) |
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157 | (6) |
Index |
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163 | |