|
Section I Health Services |
|
|
|
1 Service process visualization in nursing-care service using state transition model |
|
|
3 | (10) |
|
|
|
|
|
|
|
2 Self-service for personal health monitoring and decisions |
|
|
13 | (8) |
|
|
|
|
|
3 A study of the productivity enhancement in medical practice by the introduction of a handheld tablet computer |
|
|
21 | (6) |
|
|
|
|
|
|
|
|
|
|
|
|
|
Section II Service Innovation |
|
|
|
4 Human-centric approach of value proposition in new generation digital business |
|
|
27 | (10) |
|
|
|
5 Value co-creation in R&D |
|
|
37 | (11) |
|
|
|
|
|
6 Social networks for outsourcing and developing a firm's creativity |
|
|
48 | (10) |
|
|
|
|
|
|
|
|
|
7 Creativity and learning in the practices of service innovation |
|
|
58 | (16) |
|
|
|
|
|
8 Service design to evoke users' enthusiasm - Proposal and evaluation of a museum information providing service |
|
|
74 | (10) |
|
|
|
|
|
|
|
9 Ergonomics at home: Contribution to the design of a smart home lighting service |
|
|
84 | (10) |
|
|
|
|
|
|
|
10 Designing a mobile-based banking service: The MOBSERV Project |
|
|
94 | (11) |
|
|
|
|
|
|
|
|
|
|
|
Section III Societal Factors |
|
|
|
11 Human centered system integration (HCSI): Case study of elderly care service design |
|
|
105 | (11) |
|
|
|
|
|
12 Integrating healthcare service with ambient interactive systems: Conceptual framework |
|
|
116 | (10) |
|
|
|
|
|
|
|
13 Entrusting the reply of satisfaction or physical condition for services to unconscious responses reflecting activities of autonomic nervous system |
|
|
126 | (10) |
|
|
|
|
|
|
|
14 The intelligent space for the elderly - Including activity detection |
|
|
136 | (11) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
15 Patient engagement - implications to service engineering |
|
|
147 | (12) |
|
|
|
|
|
Section IV Service System Frameworks |
|
|
|
16 A distributed-cognition based method for finding social feature opportunities in business services |
|
|
159 | (10) |
|
|
|
|
|
17 Distributed cognition, service science and 3D multi-user virtual environments |
|
|
169 | (10) |
|
|
|
18 The role of positive emotions in the creation of positively deviant Business to Busines services: Examination of employee and customer perceptions |
|
|
179 | (14) |
|
|
|
19 Change in organization - emerging situations, character and praxis |
|
|
193 | (7) |
|
|
|
20 Using a business ecosystem network to expose and predict budgetary risk caused by various human factors |
|
|
200 | (11) |
|
|
|
|
|
21 Computational modeling of real-world services for a co-creative society |
|
|
211 | (10) |
|
|
|
|
|
|
|
22 Case study analysis of higher education and industry partnership service delivery |
|
|
221 | (10) |
|
|
|
|
|
23 Co-producing value through public transit information services |
|
|
231 | (10) |
|
|
|
|
|
|
|
|
|
|
|
24 Integrating a user interface design environment into SOA and service engineering |
|
|
241 | (8) |
|
|
|
25 B to B (business to business) product planning and platform making by the business user model |
|
|
249 | (8) |
|
|
|
|
|
|
|
|
26 User experience in service design: Defining a common ground from different fields |
|
|
257 | (13) |
|
|
|
|
|
|
|
27 A proposal of the service design method and the service example based on human design technology |
|
|
270 | (6) |
|
|
|
|
|
28 Facilitating service development in a multi-agent environment: Different roles of consultancy |
|
|
276 | (10) |
|
|
|
|
|
|
|
29 Three approaches to co-creating services with users |
|
|
286 | (10) |
|
|
|
|
|
|
|
|
|
|
|
30 Interactive design method based on structured-scenario |
|
|
296 | (11) |
|
|
|
|
|
|
|
31 Black female voices: Designing an HIV health information artifact |
|
|
307 | (12) |
|
|
|
|
|
|
|
Section VI Organizations and Change |
|
|
|
32 Smart governance to mediate human expectations and systems context interactions |
|
|
319 | (10) |
|
|
|
|
|
|
|
|
|
33 Governing human relations to promote local service systems in processes of internationalization |
|
|
329 | (10) |
|
|
|
|
|
|
|
|
|
|
|
34 A VSA communication model for service systems governance |
|
|
339 | (10) |
|
|
|
|
|
|
|
|
|
|
|
|
|
35 The ARISTOTELE project for governing human capital intangible assets: A service science and viable systems perspective |
|
|
349 | (10) |
|
|
|
|
|
|
|
|
|
|
|
36 Human resources for governing business dynamics. The viable systems approach |
|
|
359 | (10) |
|
|
|
|
|
37 Modeling cooperative behaviors in innovation networks: An empirical analysis |
|
|
369 | (10) |
|
|
|
|
|
|
|
|
|
|
|
38 Introduction of computer supported quality control circle in a Japanese cuisine restaurant |
|
|
379 | (10) |
|
|
|
|
|
|
|
|
|
|
|
39 Leading change by playing: Design and implementation of a management game for aviation ground services |
|
|
389 | (10) |
|
|
|
|
|
|
|
|
|
40 Incorporating Kano's model and Markov chain into Kansei Engineering in services |
|
|
399 | (11) |
|
|
|
|
|
|
|
41 A comparative analysis of lean techniques |
|
|
410 | (10) |
|
|
|
42 An analysis of the impact of lean on safety |
|
|
420 | (13) |
|
|
|
|
|
|
|
Section VII Value Co-Creation and Customers |
|
|
|
43 Value orchestration platform: Model and strategies |
|
|
433 | (10) |
|
|
|
|
|
|
|
44 Service space communication by voice tweets in nursing |
|
|
443 | (9) |
|
|
|
|
|
|
|
|
|
|
|
|
|
45 Service modeling of compliments and complaints and its implications for value co-creation |
|
|
452 | (11) |
|
|
|
|
|
|
|
|
|
46 Co-creating value to increase service productivity - impacts of outputs and inputs for the product-supporting service value chain |
|
|
463 | (12) |
|
|
|
|
|
|
| Index of Authors |
|
475 | |
Biežāk uzdotie jautājumi par e-grāmatām