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Advancing Crisis Communication Effectiveness: Integrating Public Relations Scholarship with Practice [Hardback]

Edited by , Edited by (University of Georgia, USA), Edited by (University of Georgia, USA)
  • Formāts: Hardback, 288 pages, height x width: 234x156 mm, weight: 690 g, 5 Tables, black and white; 6 Line drawings, black and white; 2 Illustrations, black and white
  • Sērija : Routledge Research in Public Relations
  • Izdošanas datums: 29-Dec-2020
  • Izdevniecība: Routledge
  • ISBN-10: 0367353172
  • ISBN-13: 9780367353179
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  • Hardback
  • Cena: 191,26 €
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  • Formāts: Hardback, 288 pages, height x width: 234x156 mm, weight: 690 g, 5 Tables, black and white; 6 Line drawings, black and white; 2 Illustrations, black and white
  • Sērija : Routledge Research in Public Relations
  • Izdošanas datums: 29-Dec-2020
  • Izdevniecība: Routledge
  • ISBN-10: 0367353172
  • ISBN-13: 9780367353179
Citas grāmatas par šo tēmu:
"Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relationsscholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the frontlines of crisis communication and management. This book illustrates how having insights and observations from both leading crisis communication scholars and professionals strengthens crisis management and communication strategies, plans, and coordination. Chapters co-authored by leading scholars and professionals highlight how academic theories and research can inform crisis management and response - and how practitioners can utilize, inform, and strengthen academic theories and research. For each topic area covered, examples and applications are provided that show how integrating public relations scholarship withpractice can advance crisis communication effectiveness. This book represents a unique and timely contribution to the field of crisis management and communication. It will be an important resource for public relations and crisis management and communication scholars, educators, professionals, consultants, and graduate students"--

Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the frontlines of crisis communication and management.

This book illustrates how having insights and observations from both leading crisis communication scholars and professionals strengthens crisis management and communication strategies, plans, and coordination. Chapters co-authored by leading scholars and professionals highlight how academic theories and research can inform crisis management and response - and how practitioners can utilize, inform, and strengthen academic theories and research. For each topic area covered, examples and applications are provided that show how integrating public relations scholarship with practice can advance crisis communication effectiveness.

This book represents a unique and timely contribution to the field of crisis management and communication. It will be an important resource for public relations and crisis management and communication scholars, educators, professionals, consultants, and graduate students.

List of Illustrations
xi
Foreword xiii
Acknowledgments xvii
PART I Overview and Context
1(32)
1 Complex and Challenging Crises: A Call for Solutions
3(14)
Bryan H. Reber
C. Richard Yarbrough
Glen Nowak
Yan Jin
2 The Evolving Complexity of Crisis Issues: The Role of Crisis History
17(16)
Lashonda L. Eaddy
Shelley Spector
PART II Most Challenging Organizational Crises
33(44)
3 Corporate Crises: Sticky Crises and Corporations
35(17)
W. Timothy Coombs
Sherry J. Holladay
Rick White
4 Connected in Crisis: How Nonprofit Organizations Can Respond and Refocus
52(11)
Hilary Fussell Sisco
Mark Mcmullen
5 Media Relations for Government/Public Affairs Crises: Ethical and Unethical Components of Scandal and Spin
63(14)
David E. Clem Entson
Joseph Watson Jr.
Michael Green Well
PART III Most Challenging Public Crises
77(34)
6 A Promising but Difficult Domain: Complex Health-related Crises and Academic-Professional Collaboration
79(13)
Glen Nowak
Michael Greenwell
7 Disaster and Emergency Crisis Management Communication
92(19)
Robert L. Heath
J. Suzanne Horsley
Greg Guest
Chris Glazier
PART IV Crises Amplified by Media and Aggravated by Misinformation
111(52)
8 Managing Misinformation and Conflicting Information: A Framework for Understanding Misinformation and Rumor
113(17)
Lucinda Austin
Toni G.L.A. Van Der Meer
Yen-I Lee
Jim Spangler
9 Technology and Social Media: Challenges and Opportunities for Effective Crisis and Risk Communication
130(19)
Deanna D. Sellnow
Lucinda Austin
Ciro Dias Reis
10 Law and (Lack of) Order in Complex Crises
149(14)
Joseph Watson Jr.
James D. Firth
Jonathan Peters
PART V What Can Crisis Theories Do (Better) for Practice?
163(68)
11 Situational Crisis Communication Theory (SCCT) and Application in Dealing with Complex, Challenging, and Recurring Crises
165(16)
W. Timothy Coombs
Sherry J. Holladay
Karen L. White
12 Managing Complexity: Insights from the Contingency Theory of Strategic Conflict Management
181(17)
Yan Jin
Augustine Pang
Glen T. Cameron
Sungsu Kim
Leonard (Len) A. Pagano, Jr.
13 Calming Giants in the Earth: The Internalization, Distribution, Explanation, and Action (IDEA) Model as Strategic Communication in Crises with Competing Narratives
198(16)
Timothy L. Sellnow
Deanna D. Sellnow
Giro Dias Reis
14 The Social-Mediated Crisis Communication (SMCC) Model: Identifying the Next Frontier
214(17)
Brooke Fisher Liu
Yan Jin
Lucinda Austin
Erica Kuligowski
Camila Espina Young
PART VI Looking Ahead and Trekking Forward Together
231(20)
15 The Future of Collaborative Crisis Research
233(18)
Yan Jin
Matthew O'Connor
Bryan H. Reber
Glen Nowak
List of Contributors 251(12)
Index 263
Yan Jin (Ph.D., University of Missouri) is the Georgia Athletic Association Professor and a Professor of Public Relations at the Grady College of Journalism and Mass Communication, University of Georgia. Dr. Jin has authored more than 85 peer-reviewed journal articles and over 20 book chapters. She is co-editor of the Routledge book Social Media and Crisis Communication. In 2019, Dr. Jin received the Kitty O. Locker Outstanding Researcher Award from the Association for Business Communication, which recognizes her research excellence and contribution to the business communication discipline. She is a member of the Arthur W. Page Society.

Bryan H. Reber (Ph.D., University of Missouri) is C. Richard Yarbrough Professor in Crisis Communication Leadership and Head of the Department of Advertising and Public Relations at the Grady College of Journalism and Mass Communication, University of Georgia. Dr. Reber has published over 50 journal articles, book chapters and encyclopedia entries. He is co-author of the book, Gaining Influence in Public Relations: The Role of Resistance in Practice, and three top-selling public relations textbooks. Dr. Reber is a member of the Arthur W. Page Society and serves as Research Director of the Plank Center for Leadership in Public Relations.

Glen J. Nowak (Ph.D., of Wisconsin-Madison) is a Professor of Advertising and Public Relations at the University of Georgia Grady College of Journalism and Mass Communication and Director of its Center for Health and Risk Communication. Dr. Nowak spent 14 years at the U.S. Centers for Disease Control and Prevention, including six years as the Communications Director for the National Immunization Program and six years as the agencys Director of Media Relations.