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E-grāmata: Affordability: Integrating Value, Customer, and Cost for Continuous Improvement

(Performance Excellence Associates, Inc., Lawrenceville, Georgia, USA)
  • Formāts: 278 pages
  • Sērija : Continuous Improvement Series
  • Izdošanas datums: 12-Dec-2016
  • Izdevniecība: CRC Press Inc
  • Valoda: eng
  • ISBN-13: 9781351727983
  • Formāts - PDF+DRM
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  • Formāts: 278 pages
  • Sērija : Continuous Improvement Series
  • Izdošanas datums: 12-Dec-2016
  • Izdevniecība: CRC Press Inc
  • Valoda: eng
  • ISBN-13: 9781351727983

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Affordability is a new concept that allows the implementation of Continuous Improvement for any organization. It encapsulates contemporary methods that improve product and service profitability, increases market share, value, speed, quality and capability, and cuts down on cost. This new method addresses the needs of growing, improving, and sustaining an organization. It provides a framework and foundation for launching improvement initiatives, deploying continuous improvement, and maintaining the cultural habits and behaviors required to continue such efforts. Case studies from a variety of industries, businesses, and institutions are provided.

Preface ix
Author xiii
Chapter 1 Affordability: It's not what we always thought it was!
1(22)
Chapter 2 Customers: Who really comes first?
23(24)
Customer focus
24(3)
Customer and value realization
27(1)
Voice of the customer
28(1)
VOC benefits
29(1)
VOC: How to ... execute the process
29(1)
The house of quality
30(1)
Brief: What is the HOQ?
30(2)
HOQ definition description
32(1)
Quality function deployment
32(1)
What is QFD?
32(2)
Failure modes effect analysis
34(3)
FMEA: The basics
37(1)
Finding failure modes
37(1)
Criteria for analysis
38(1)
Setting priorities
38(1)
Making corrective actions
38(1)
Customer and cost
39(1)
Value analysis/value engineering
40(1)
Customer as partner
41(4)
Reference
45(2)
Chapter 3 Value and cost: The role of purpose and worth in affordability
47(18)
Chapter 4 Faster: Ease and speed
65(30)
Demand responsiveness
67(1)
Accessibility
68(1)
Shorter lead times
68(1)
Improved flow
68(1)
Efficient fulfillment
68(1)
Elimination of waste
69(1)
Case examples: MRAP vehicles
69(1)
MRAP background and purpose
69(26)
Chapter 5 Better: Quality and capability
95(20)
Customer quality case example: NCR---retail product total quality
105(3)
Service quality case example: Anixter-Lucent, supplier-customer relationship
108(7)
Chapter 6 Leadership: By any other name is not management
115(30)
Background of affordability leadership
119(1)
"Lead from behind"?
119(1)
Leadership versus management
120(1)
Leaders: Are they born or made?
121(1)
History and experience
122(1)
Characteristics and attributes
123(2)
Training and development
125(5)
Shared values
130(1)
Strategy
131(1)
SWOT analysis
132(1)
PESTLED analysis
133(2)
Strategic plan design
135(1)
Systems
136(1)
Structure
137(8)
Chapter 7 Change and transformation
145(16)
Change defined
145(1)
Transformation defined
145(11)
Case example: SASI technical help desk
156(1)
Case example: AT&T/NCR Retail Systems Division
157(4)
Chapter 8 Creativity and innovation: From fragments of thought to prosperity
161(16)
Ideas
163(3)
The idea processing system
166(1)
The creative process
167(1)
The innovation process
168(1)
Idea to implementation, creativity to implementation
169(1)
Innovation capabilities
170(1)
The creative and innovative environment
171(1)
Creative leadership
172(1)
Case example: NCR 7890 scanner
172(1)
Case example: Rockwell Hellfire Missile
173(1)
Case example: Cab cart
174(3)
Chapter 9 People: The human factor
177(24)
Affordability thinking
188(1)
Six Sigma thinking (GE)
188(1)
Lean thinking
188(2)
Affordability's organization purpose
190(1)
Affordability commitment
190(1)
Maslow and affordability
191(2)
Customers
193(2)
Partners
195(1)
Suppliers
195(1)
Teams
195(1)
Stakeholders
196(1)
Case example: NCR
197(1)
Case example: Store Automated Systems, Inc. (SASI)---technical help desk
197(2)
Case example: GM stamping plant
199(1)
Case example: Virginia Blood Services
199(2)
Chapter 10 Process: Work work work!
201(22)
The power of pictures and videos
213(3)
Additional support methods and models
216(1)
Dr. W. Edwards Deming's 14 principles for management
217(1)
The Malcom Baldrige criteria from the National Institute of Standards and Technology (NIST)
218(1)
The Toyota Philosophy and Universal Principles published in The Toyota Way by Dr. Jeffrey K. Liker
219(1)
The ISO or the International Organization for Standards
219(1)
Seven quality management principles
219(1)
Case example: Anixter St. Petersburg kitting process
220(1)
Case example: Siemens environmental control systems, Alpharetta, Georgia
221(1)
Conclusions
221(2)
Chapter 11 Performance: What is the score? Are we winning or losing?
223(10)
Case example: E&M Atlanta 1990--1994
230(1)
Case example: Gwinnett County Tax Commission
230(3)
Chapter 12 How to
233(22)
Needs, musts, wants
235(1)
Leaders
235(2)
People
237(1)
Program
237(1)
Resources and tools
237(1)
Assess → design
238(1)
Implement
238(1)
Maintain
239(1)
Current state → future state
239(1)
Affordability quaternity chart for people
239(2)
Case example: NCR
241(7)
Case example: SASI
248(3)
Case example: Northrop Grumman
251(2)
How to do it
253(2)
Chapter 13 The affordability challenge
255(4)
Index 259
Paul Odomirok is President and CEO of Performance Excellence Associates, Inc. For the past 40 years, Paul has been involved in several careers from Academia to Corporate Leadership to Consulting to Entrepreneurship. In his first career, he taught Mathematics and Computer Science at all levels of learning, from Pre-School to Post-PhD. He was even involved in designing graduate level curriculums at the University of South Carolina as an Adjunct Professor.



His second career began in 1985 with NCR. Beginning as a Senior Programmer Analyst, he was promoted to Manager - Software Development, Product Manager, Manager Product Management, Corporate Strategic Planner for Banking, Director Retail Systems Product Integration, Director of Quality and Corporate Coach. During his stint corporate America, he experienced the NCR/AT&T merger, and was responsible, as a Director of Quality, for the cultural transformation and change leadership for the Retail Systems Division Organization in Duluth, Georgia. He was trained by Bell Labs, and utilized as an Executive Coach for NCR/AT&T Executives.



He left NCR/AT&T in 1995 to pursue a consulting career, in the areas of Leadership, Team Development, Strategy, Structure, Systems and Organization Performance. Over the past 20 years he has trained, coached and mentored hundreds of IIE and ASQ Green Belts and Black Belts in Lean, Six Sigma and Lean Six Sigma, as well as coached leaders and managers how to develop and implement strategic plans. Hes worked with more than 80 organizations on over 140 different performance improvement projects, organization change programs and continuous improvement initiatives. His expertise ranges across a variety of disciplines, including Lean, Six Sigma, Manufacturing, Engineering, Supply Chain, Healthcare, multiple Services, and Leadership/Management Development. Although most of his projects have been concentrated in the commercial business area, his most recent projects have been in Defense and Healthcare for leadership development, strategic planning, increasing process speed, improving quality, lowering cost and attaining supply chain logistics excellence for two specific programs; F/A-18 Super Hornet, MRAP (Mine Resistant Ambush Protected vehicle program) and several Healthcare Institutions.



Both his B.S. and Masters degrees are concentrated in Mathematics, which he utilizes today for complex problem solving, implementing change and improvement, teaching Transformation /Change, Project Management, Lean Six Sigma Green/Black Belt Training through the Institute of Industrial Engineers, Lean Manufacturing Principles using Statistics, and other data analysis methods and approaches. He has been involved in research with Bell Labs for Technical Team Design, and served on a Harvard research team called The Events and Motivation Study (HBS T.E.A.M. Study).