Affordability is a new concept that allows the implementation of Continuous Improvement for any organization. It encapsulates contemporary methods that improve product and service profitability, increases market share, value, speed, quality and capability, and cuts down on cost. This new method addresses the needs of growing, improving, and sustaining an organization. It provides a framework and foundation for launching improvement initiatives, deploying continuous improvement, and maintaining the cultural habits and behaviors required to continue such efforts. Case studies from a variety of industries, businesses, and institutions are provided.
Preface |
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Author |
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xiii | |
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Chapter 1 Affordability: It's not what we always thought it was! |
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1 | (22) |
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Chapter 2 Customers: Who really comes first? |
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23 | (24) |
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24 | (3) |
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Customer and value realization |
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27 | (1) |
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28 | (1) |
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29 | (1) |
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VOC: How to ... execute the process |
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29 | (1) |
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30 | (1) |
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30 | (2) |
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HOQ definition description |
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32 | (1) |
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Quality function deployment |
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32 | (1) |
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32 | (2) |
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Failure modes effect analysis |
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34 | (3) |
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37 | (1) |
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37 | (1) |
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38 | (1) |
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38 | (1) |
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Making corrective actions |
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38 | (1) |
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39 | (1) |
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Value analysis/value engineering |
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40 | (1) |
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41 | (4) |
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45 | (2) |
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Chapter 3 Value and cost: The role of purpose and worth in affordability |
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47 | (18) |
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Chapter 4 Faster: Ease and speed |
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65 | (30) |
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67 | (1) |
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68 | (1) |
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68 | (1) |
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68 | (1) |
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68 | (1) |
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69 | (1) |
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Case examples: MRAP vehicles |
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69 | (1) |
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MRAP background and purpose |
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69 | (26) |
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Chapter 5 Better: Quality and capability |
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95 | (20) |
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Customer quality case example: NCR---retail product total quality |
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105 | (3) |
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Service quality case example: Anixter-Lucent, supplier-customer relationship |
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108 | (7) |
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Chapter 6 Leadership: By any other name is not management |
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115 | (30) |
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Background of affordability leadership |
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119 | (1) |
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119 | (1) |
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Leadership versus management |
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120 | (1) |
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Leaders: Are they born or made? |
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121 | (1) |
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122 | (1) |
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Characteristics and attributes |
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123 | (2) |
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125 | (5) |
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130 | (1) |
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131 | (1) |
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132 | (1) |
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133 | (2) |
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135 | (1) |
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136 | (1) |
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137 | (8) |
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Chapter 7 Change and transformation |
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145 | (16) |
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145 | (1) |
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145 | (11) |
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Case example: SASI technical help desk |
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156 | (1) |
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Case example: AT&T/NCR Retail Systems Division |
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157 | (4) |
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Chapter 8 Creativity and innovation: From fragments of thought to prosperity |
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161 | (16) |
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163 | (3) |
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The idea processing system |
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166 | (1) |
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167 | (1) |
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168 | (1) |
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Idea to implementation, creativity to implementation |
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169 | (1) |
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170 | (1) |
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The creative and innovative environment |
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171 | (1) |
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172 | (1) |
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Case example: NCR 7890 scanner |
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172 | (1) |
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Case example: Rockwell Hellfire Missile |
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173 | (1) |
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174 | (3) |
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Chapter 9 People: The human factor |
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177 | (24) |
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188 | (1) |
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188 | (1) |
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188 | (2) |
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Affordability's organization purpose |
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190 | (1) |
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190 | (1) |
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191 | (2) |
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193 | (2) |
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195 | (1) |
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195 | (1) |
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195 | (1) |
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196 | (1) |
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197 | (1) |
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Case example: Store Automated Systems, Inc. (SASI)---technical help desk |
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197 | (2) |
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Case example: GM stamping plant |
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199 | (1) |
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Case example: Virginia Blood Services |
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199 | (2) |
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Chapter 10 Process: Work work work! |
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201 | (22) |
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The power of pictures and videos |
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213 | (3) |
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Additional support methods and models |
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216 | (1) |
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Dr. W. Edwards Deming's 14 principles for management |
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217 | (1) |
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The Malcom Baldrige criteria from the National Institute of Standards and Technology (NIST) |
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218 | (1) |
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The Toyota Philosophy and Universal Principles published in The Toyota Way by Dr. Jeffrey K. Liker |
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219 | (1) |
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The ISO or the International Organization for Standards |
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219 | (1) |
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Seven quality management principles |
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219 | (1) |
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Case example: Anixter St. Petersburg kitting process |
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220 | (1) |
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Case example: Siemens environmental control systems, Alpharetta, Georgia |
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221 | (1) |
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221 | (2) |
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Chapter 11 Performance: What is the score? Are we winning or losing? |
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223 | (10) |
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Case example: E&M Atlanta 1990--1994 |
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230 | (1) |
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Case example: Gwinnett County Tax Commission |
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230 | (3) |
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233 | (22) |
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235 | (1) |
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235 | (2) |
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237 | (1) |
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237 | (1) |
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237 | (1) |
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238 | (1) |
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238 | (1) |
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239 | (1) |
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Current state → future state |
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239 | (1) |
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Affordability quaternity chart for people |
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239 | (2) |
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241 | (7) |
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248 | (3) |
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Case example: Northrop Grumman |
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251 | (2) |
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253 | (2) |
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Chapter 13 The affordability challenge |
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255 | (4) |
Index |
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259 | |
Paul Odomirok is President and CEO of Performance Excellence Associates, Inc. For the past 40 years, Paul has been involved in several careers from Academia to Corporate Leadership to Consulting to Entrepreneurship. In his first career, he taught Mathematics and Computer Science at all levels of learning, from Pre-School to Post-PhD. He was even involved in designing graduate level curriculums at the University of South Carolina as an Adjunct Professor.
His second career began in 1985 with NCR. Beginning as a Senior Programmer Analyst, he was promoted to Manager - Software Development, Product Manager, Manager Product Management, Corporate Strategic Planner for Banking, Director Retail Systems Product Integration, Director of Quality and Corporate Coach. During his stint corporate America, he experienced the NCR/AT&T merger, and was responsible, as a Director of Quality, for the cultural transformation and change leadership for the Retail Systems Division Organization in Duluth, Georgia. He was trained by Bell Labs, and utilized as an Executive Coach for NCR/AT&T Executives.
He left NCR/AT&T in 1995 to pursue a consulting career, in the areas of Leadership, Team Development, Strategy, Structure, Systems and Organization Performance. Over the past 20 years he has trained, coached and mentored hundreds of IIE and ASQ Green Belts and Black Belts in Lean, Six Sigma and Lean Six Sigma, as well as coached leaders and managers how to develop and implement strategic plans. Hes worked with more than 80 organizations on over 140 different performance improvement projects, organization change programs and continuous improvement initiatives. His expertise ranges across a variety of disciplines, including Lean, Six Sigma, Manufacturing, Engineering, Supply Chain, Healthcare, multiple Services, and Leadership/Management Development. Although most of his projects have been concentrated in the commercial business area, his most recent projects have been in Defense and Healthcare for leadership development, strategic planning, increasing process speed, improving quality, lowering cost and attaining supply chain logistics excellence for two specific programs; F/A-18 Super Hornet, MRAP (Mine Resistant Ambush Protected vehicle program) and several Healthcare Institutions.
Both his B.S. and Masters degrees are concentrated in Mathematics, which he utilizes today for complex problem solving, implementing change and improvement, teaching Transformation /Change, Project Management, Lean Six Sigma Green/Black Belt Training through the Institute of Industrial Engineers, Lean Manufacturing Principles using Statistics, and other data analysis methods and approaches. He has been involved in research with Bell Labs for Technical Team Design, and served on a Harvard research team called The Events and Motivation Study (HBS T.E.A.M. Study).