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E-grāmata: Always On: Digital Brand Strategy in a Big Data World

  • Formāts: 294 pages
  • Izdošanas datums: 08-Apr-2016
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781317182467
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  • Formāts: 294 pages
  • Izdošanas datums: 08-Apr-2016
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781317182467

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Where do powerful strategies come from? How do some companies develop strategies that enable them to outperform others regardless of the state of their industry or the economic climate? How does a company get the essentials to work in regard to the companys strategies, such as leadership buy-in and follow through on implementations and performance management, without being slow, rigid and check-box focused? These are some of the questions asked by Arve Peder Ćverland in Always On: Digital Brand Strategy in a Big Data World. This book will provide an understanding of what it takes to develop, implement and run a digital strategy but it is not meant as a rigid process document that must be strictly adhered to. Companies have different needs and live in vastly different environments. The internal structure of an organization and the market in which it competes is not going to adapt to a digital strategy process, it must find a process and methodology that works best for it. With big data emerging as a standard framework for decision making, digital strategy and governance have taken on increased importance. Its a given in todays online marketplace that you are perceived as being always on. Make sure your governance programmes for your systems and platforms keep it that way. Think fast, be agile, be ready - youre always on!
List of Figures
ix
About the Author xi
Introduction 1(10)
1 Always On
11(8)
PART I THE SYMPTOMS
2 Companies see Challenges in Digital Transformation
19(6)
3 The Website
25(10)
4 Why are we in Social Media?
35(14)
5 Is a Customer Loyal if they're in my Program?
49(8)
6 Defining a Business Online
57(4)
7 Data the Great Myth Buster
61(16)
8 The Solution is never the next Gadget
77(6)
PART II THE BUSINESS CASE
9 Understanding the Need
83(6)
10 Preparedness for Today and Inevitable Change
89(16)
PART III THE BRAND
11 Symbiotic Relationship between Brand and Digital Strategy
105(6)
12 Developing Brand Positioning and Value Propositions
111(10)
13 UX-based Brand Workshop Model
121(4)
14 Implementation Strategy
125(8)
PART IV THE STRATEGY
15 Defining Digital Strategy and its Development Process
133(6)
16 Research, Facts and Insights
139(26)
17 Finally we're seeing the Big Picture through Big Data
165(4)
18 The Strategy Documents, Campaigns and Builds
169(10)
PART V GETTING STARTED
19 Setting Objectives: Stakeholders and their Requirements
179(8)
20 Defining your Digital Ecosystem
187(6)
21 An Honest Evaluation of your People and Systems
193(10)
22 Communication and Change Management
203(8)
23 Implementation Planning and Tactical Roadmap
211(8)
PART VI THE GOVERNANCE
24 The Governance of Digital Programs and Systems
219(4)
25 The Importance of Performance Measurement
223(10)
26 Training, Guidelines, Responsibility Structure, Content Calendars, Accounts Info and Password Storage
233(10)
27 Ongoing Communications Strategy
243(4)
28 System and Reputational Risk Management
247(4)
29 How to Obtain, Develop, Retain and Verify Competence
251(4)
30 Building Better Partnerships
255(8)
31 Legal and Regulatory Aspects of Digital Governance
263(8)
Conclusion 271(4)
Bibliography 275(2)
Index 277
Arve Peder Ćverland has been at the forefront of digital marketing since the mid-nineties. He has spent most of his career in the United States, where he led a digital agency, working with some of the worlds leading companies and brands. Before joining id.mngmnt, a management consulting firm specializing in customer intelligence as a partner, Arve served as Digital Practice Director for Hill+Knowlton Strategies Europe, a WPP company. At id.mngmnt, Arve heads up the digital consulting practice, focusing on building result-oriented digital strategies for clients and developing governance practices that reduce risk and monitor performance.