| Introduction |
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xxiii | |
| Assessment Test: Core Hardware Service Technician Exam |
|
xxxiii | |
| Assessment Test: Operating System Technologies Exam |
|
xlii | |
| Part I A+: Core Hardware Service Technician Exam |
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1 | (440) |
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Basic Computer Service Concepts |
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3 | (52) |
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Microcomputer Electronic Components |
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6 | (12) |
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7 | (1) |
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Vacuum Tubes-The Old Days |
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7 | (1) |
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8 | (1) |
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Resistors-Keeping Electricity at Bay |
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8 | (3) |
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Capacitors-Storing a Charge for Later |
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11 | (1) |
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Integrated Circuits (ICs)-Welcome to the 1980s |
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11 | (2) |
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13 | (5) |
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The Physics of Electronics |
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18 | (3) |
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18 | (1) |
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Conductors vs. Nonconductors |
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19 | (1) |
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Dynamic vs. Static Electricity |
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19 | (1) |
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20 | (1) |
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21 | (5) |
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21 | (1) |
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21 | (2) |
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23 | (3) |
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26 | (9) |
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26 | (8) |
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34 | (1) |
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Electrostatic Discharge (ESD) |
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35 | (3) |
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36 | (1) |
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Antistatic Bags for Parts |
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37 | (1) |
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37 | (1) |
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Modifying the Relative Humidity |
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38 | (1) |
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38 | (4) |
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39 | (1) |
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39 | (2) |
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41 | (1) |
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41 | (1) |
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42 | (1) |
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42 | (2) |
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44 | (1) |
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45 | (3) |
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47 | (1) |
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48 | (4) |
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Answers to Review Questions |
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52 | (3) |
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55 | (58) |
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60 | (14) |
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61 | (1) |
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System Board Form Factors |
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61 | (1) |
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62 | (12) |
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74 | (12) |
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74 | (9) |
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Processor Performance Issues |
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83 | (3) |
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86 | (1) |
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87 | (1) |
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88 | (3) |
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89 | (1) |
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89 | (1) |
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90 | (1) |
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90 | (1) |
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91 | (1) |
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91 | (3) |
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92 | (1) |
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92 | (2) |
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94 | (3) |
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95 | (1) |
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96 | (1) |
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97 | (6) |
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98 | (2) |
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Specialized Power Devices |
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100 | (3) |
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Portable Computer Systems |
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103 | (2) |
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Portable Computer Accessories |
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104 | (1) |
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105 | (2) |
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106 | (1) |
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107 | (4) |
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Answers to Review Questions |
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111 | (2) |
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113 | (38) |
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114 | (8) |
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114 | (4) |
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Memory Chip Package Types |
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118 | (3) |
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121 | (1) |
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122 | (11) |
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125 | (1) |
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126 | (3) |
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129 | (2) |
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131 | (2) |
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133 | (8) |
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Determining How Much Memory You Have Available |
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134 | (4) |
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Making the Optimization Changes |
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138 | (3) |
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141 | (1) |
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141 | (1) |
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141 | (1) |
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142 | (2) |
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143 | (1) |
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144 | (5) |
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Answers to Review Questions |
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149 | (2) |
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151 | (42) |
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154 | (12) |
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155 | (1) |
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156 | (1) |
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156 | (5) |
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161 | (4) |
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165 | (1) |
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166 | (6) |
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166 | (1) |
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167 | (2) |
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169 | (1) |
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170 | (1) |
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Installation and Configuration |
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171 | (1) |
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172 | (5) |
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172 | (1) |
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Installation and Configuration |
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173 | (4) |
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Small Computer Systems Interface (SCSI) |
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177 | (8) |
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178 | (1) |
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SCSI Device Installation and Configuration |
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179 | (6) |
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185 | (2) |
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186 | (1) |
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187 | (4) |
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Answers to Review Questions |
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191 | (2) |
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193 | (34) |
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195 | (1) |
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196 | (2) |
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196 | (1) |
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196 | (1) |
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197 | (1) |
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197 | (1) |
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197 | (1) |
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197 | (1) |
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198 | (3) |
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Information and Identification |
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198 | (2) |
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200 | (1) |
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The Industry Standard Architecture (ISA) Bus |
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201 | (4) |
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Information and Identification |
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201 | (2) |
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203 | (2) |
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The Micro Channel Architecture (MCA) Bus |
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205 | (2) |
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Information and Identification |
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205 | (1) |
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206 | (1) |
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The Extended ISA (EISA) Bus |
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207 | (3) |
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Information and Identification |
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207 | (2) |
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209 | (1) |
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210 | (3) |
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Information and Identification |
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210 | (2) |
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212 | (1) |
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Peripheral Component Interconnect (PCI) |
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213 | (2) |
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Information and Identification |
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213 | (1) |
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214 | (1) |
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Accelerated Graphics Port (AGP) |
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215 | (1) |
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Information and Identification |
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215 | (1) |
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216 | (1) |
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PCMCIA---What Does It Stand For? |
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216 | (3) |
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Information and Identification |
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216 | (1) |
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217 | (2) |
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219 | (2) |
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220 | (1) |
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221 | (4) |
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Answers to Review Questions |
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225 | (2) |
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227 | (42) |
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230 | (15) |
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230 | (3) |
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233 | (6) |
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239 | (3) |
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242 | (3) |
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245 | (9) |
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245 | (3) |
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248 | (6) |
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254 | (7) |
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255 | (1) |
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256 | (5) |
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261 | (2) |
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262 | (1) |
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263 | (4) |
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Answers to Review Questions |
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267 | (2) |
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269 | (32) |
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270 | (3) |
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271 | (1) |
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272 | (1) |
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273 | (1) |
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Laser Printers (Page Printers) |
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274 | (12) |
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Electrophotographic (EP) Laser Printer Operation |
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274 | (10) |
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284 | (2) |
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Printer Interfaces and Supplies |
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286 | (7) |
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286 | (4) |
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290 | (3) |
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293 | (2) |
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294 | (1) |
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295 | (4) |
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Answers to Review Questions |
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299 | (2) |
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301 | (42) |
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304 | (20) |
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304 | (3) |
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Primary Network Components |
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307 | (3) |
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310 | (2) |
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312 | (5) |
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317 | (5) |
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322 | (2) |
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324 | (8) |
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324 | (4) |
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The Network Interface Card (NIC) |
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328 | (3) |
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331 | (1) |
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332 | (3) |
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332 | (1) |
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333 | (1) |
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333 | (1) |
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334 | (1) |
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334 | (1) |
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334 | (1) |
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335 | (2) |
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336 | (1) |
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337 | (4) |
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Answers to Review Questions |
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341 | (2) |
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Installation and Upgrades |
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343 | (40) |
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Disassembling the Computer |
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346 | (7) |
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347 | (1) |
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Disassembly Prerequisites |
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348 | (1) |
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348 | (2) |
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Removing the Expansion Cards |
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350 | (1) |
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Removing the Power Supply |
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351 | (1) |
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352 | (1) |
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353 | (1) |
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Installation and Upgrades |
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353 | (13) |
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Determining Available Resources |
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354 | (7) |
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361 | (2) |
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363 | (1) |
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364 | (1) |
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365 | (1) |
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Reassembling the Computer |
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366 | (9) |
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Installing the Motherboard |
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366 | (1) |
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Installing the Disk Drives |
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367 | (2) |
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Installing the Power Supply |
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369 | (1) |
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Installing the Expansion Cards |
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369 | (1) |
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370 | (2) |
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Installing Universal Serial Bus Peripherals and Hubs |
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372 | (1) |
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Upgrading the System BIOS |
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372 | (1) |
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Installing the Case Cover |
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373 | (2) |
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375 | (1) |
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375 | (1) |
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376 | (1) |
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376 | (1) |
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377 | (4) |
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Answers to Review Questions |
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381 | (2) |
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Troubleshooting Techniques |
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383 | (58) |
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Troubleshooting Resources |
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385 | (2) |
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386 | (1) |
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Hardware and Software Resources |
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387 | (1) |
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387 | (11) |
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389 | (4) |
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393 | (5) |
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398 | (14) |
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398 | (4) |
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402 | (1) |
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Hard Disk System Problems |
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402 | (1) |
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403 | (3) |
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Keyboard and Mouse Problems |
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406 | (1) |
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407 | (2) |
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409 | (1) |
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409 | (1) |
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410 | (1) |
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410 | (1) |
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410 | (2) |
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412 | (15) |
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Dot Matrix Printer Problems |
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412 | (3) |
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415 | (1) |
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416 | (11) |
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Top 10 Troubleshooting Steps |
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427 | (4) |
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427 | (1) |
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Check the Simple Stuff First |
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427 | (1) |
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Check to See If It's User Error |
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428 | (1) |
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429 | (1) |
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Determine If the Problem Is Hardware or Software Related |
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430 | (1) |
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If the Problem Is Hardware Related, Determine Which Component Is Failing |
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430 | (1) |
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If the Problem Is Software Related, Boot ``Clean'' |
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430 | (1) |
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Check Service Information Sources |
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431 | (1) |
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431 | (1) |
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431 | (1) |
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431 | (2) |
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432 | (1) |
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433 | (5) |
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Answers to Review Questions |
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438 | (3) |
| Part II A+: Operating System Technologies Exam |
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441 | (366) |
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Introduction to Computer Operating Systems |
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443 | (28) |
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445 | (1) |
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Types of PC Operating Systems |
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446 | (1) |
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Operating System Terms and Concepts |
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447 | (1) |
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``Classic'' Operating Systems |
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448 | (10) |
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449 | (1) |
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450 | (4) |
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454 | (2) |
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456 | (1) |
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457 | (1) |
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Other Current Operating Systems |
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458 | (4) |
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459 | (1) |
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460 | (2) |
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462 | (1) |
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Choosing an Operating System |
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462 | (1) |
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463 | (2) |
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464 | (1) |
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465 | (4) |
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Answers to Review Questions |
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469 | (2) |
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Using the Microsoft Operating System GUI |
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471 | (48) |
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The Windows 9x/2000 Interface |
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473 | (16) |
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474 | (3) |
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477 | (1) |
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478 | (7) |
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485 | (4) |
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489 | (3) |
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489 | (3) |
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492 | (5) |
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Running a Utility or Program from the Command Prompt |
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493 | (1) |
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494 | (3) |
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497 | (15) |
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497 | (6) |
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503 | (3) |
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506 | (3) |
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509 | (3) |
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512 | (1) |
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512 | (1) |
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513 | (4) |
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Answers to Review Questions |
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517 | (2) |
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Installing and Using Windows 95/98 |
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519 | (64) |
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Installation Prerequisities |
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521 | (2) |
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521 | (2) |
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Preparing the Computer for Installation |
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523 | (8) |
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524 | (2) |
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Partitioning Using a Windows 95 Boot Disk |
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526 | (5) |
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Starting a Windows 9x Installation |
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531 | (16) |
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Collecting Information about Your Computer |
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533 | (10) |
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Copying Files to Your Computer |
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543 | (1) |
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Restarting the Computer and Finishing Setup |
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544 | (3) |
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547 | (1) |
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Upgrading to Windows 98 from Windows 95 |
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547 | (6) |
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548 | (5) |
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Configuring Windows 9x Software |
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553 | (15) |
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554 | (7) |
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561 | (7) |
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568 | (7) |
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568 | (3) |
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571 | (3) |
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574 | (1) |
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575 | (2) |
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576 | (1) |
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577 | (4) |
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Answers to Review Questions |
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581 | (2) |
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Installing and Using Windows 2000 Professional |
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583 | (46) |
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588 | (10) |
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Installation Prerequisities |
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588 | (2) |
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Accessing the Setup Files |
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590 | (1) |
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Starting a Windows 2000 Installation |
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591 | (2) |
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593 | (2) |
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595 | (3) |
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Upgrading to Windows 2000 |
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598 | (6) |
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598 | (6) |
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Logging On to Windows 2000 |
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604 | (2) |
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Windows 2000 System Information |
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606 | (3) |
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606 | (1) |
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607 | (2) |
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Modifying Windows 2000 Settings |
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609 | (10) |
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The 2000 Professional Administrative Tools |
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609 | (2) |
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The System Properties Icon |
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611 | (8) |
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619 | (2) |
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620 | (1) |
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621 | (5) |
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Answers to Review Questions |
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626 | (3) |
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Application Installation and Configuration |
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629 | (26) |
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631 | (3) |
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Comparing Windows 9x to Windows 2000 for Application Support and Install Methods |
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631 | (2) |
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633 | (1) |
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634 | (6) |
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Running a Basic Setup Program |
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634 | (4) |
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Installing Microsoft Office 2000 Using the New Windows Installer |
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638 | (2) |
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Repairing or Uninstalling Applications |
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640 | (5) |
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640 | (2) |
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Uninstalling an Application |
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642 | (3) |
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Dealing with Older DOS/Windows 3.x Applications |
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645 | (3) |
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Installing an Application by Copying |
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645 | (1) |
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Installing an Application with a Setup Routine |
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646 | (1) |
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647 | (1) |
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Uninstalling an Application |
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648 | (1) |
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648 | (1) |
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648 | (1) |
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649 | (4) |
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Answers to Review Questions |
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653 | (2) |
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Using and Configuring Additional Peripherals |
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655 | (28) |
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Peripheral Connection Methods |
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656 | (2) |
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656 | (1) |
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657 | (1) |
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657 | (1) |
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657 | (1) |
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658 | (1) |
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Windows Printing Configuration |
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658 | (12) |
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Local Printing Configuration |
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658 | (8) |
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666 | (4) |
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Installing and Configuring Peripheral Drivers |
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670 | (5) |
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670 | (3) |
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673 | (2) |
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675 | (1) |
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675 | (1) |
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676 | (5) |
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Answers to Review Questions |
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681 | (2) |
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683 | (36) |
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685 | (17) |
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686 | (1) |
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686 | (2) |
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Backing Up in Ms-Dos: Using Msbackup.Exe |
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688 | (3) |
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Backing Up in Windows 3.x: Using Mwbackup.Exe |
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691 | (1) |
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Backing Up in Windows 95: Using Backup for Windows 95 |
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692 | (10) |
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Guarding against Virus Attacks |
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702 | (3) |
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703 | (2) |
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Creating and Using an Emergency Disk |
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|
705 | (6) |
|
|
|
705 | (2) |
|
Windows NT Emergency Repair Disk (ERD) |
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|
707 | (2) |
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|
709 | (2) |
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|
|
711 | (2) |
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|
|
712 | (1) |
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|
|
713 | (4) |
|
Answers to Review Questions |
|
|
717 | (2) |
|
Configuring Network Software |
|
|
719 | (52) |
|
Microsoft Networking Basics |
|
|
721 | (2) |
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|
|
723 | (1) |
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Installing Networking Hardware and Software |
|
|
723 | (8) |
|
Configuring Windows 9x as a Network Client |
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|
724 | (4) |
|
Configuring Windows 2000 Professional as a Network Client |
|
|
728 | (1) |
|
Configuring Clients for NetWare Network Access |
|
|
729 | (2) |
|
Configuring Windows to Share Files and Printers |
|
|
731 | (6) |
|
Enabling File and Printer Sharing on Windows 9x |
|
|
731 | (6) |
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|
|
737 | (6) |
|
Sharing Options with Windows 2000 |
|
|
739 | (1) |
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|
740 | (3) |
|
Networking and the Internet |
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|
743 | (2) |
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|
743 | (2) |
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|
745 | (7) |
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|
|
746 | (3) |
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|
|
749 | (1) |
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|
|
750 | (2) |
|
Configuring Internet Access Software |
|
|
752 | (10) |
|
Creating a Windows 9x DUN Connection |
|
|
752 | (4) |
|
Installing DUN on Windows 2000 |
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|
756 | (2) |
|
Connecting to the Internet |
|
|
758 | (4) |
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|
|
762 | (2) |
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|
|
763 | (1) |
|
|
|
764 | (5) |
|
Answers to Review Questions |
|
|
769 | (2) |
|
Windows and Application Troubleshooting |
|
|
771 | (36) |
|
|
|
775 | (2) |
|
|
|
775 | (1) |
|
|
|
776 | (1) |
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|
|
776 | (1) |
|
|
|
776 | (1) |
|
Windows File-Related Problems |
|
|
777 | (3) |
|
|
|
777 | (1) |
|
Configuration File Issues |
|
|
778 | (1) |
|
|
|
779 | (1) |
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|
|
779 | (1) |
|
Windows Printing Problems |
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|
780 | (1) |
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|
|
781 | (3) |
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|
|
784 | (14) |
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|
|
785 | (1) |
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|
|
785 | (2) |
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|
|
787 | (2) |
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|
|
789 | (1) |
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|
|
789 | (1) |
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|
|
790 | (1) |
|
|
|
790 | (1) |
|
|
|
791 | (1) |
|
|
|
792 | (1) |
|
|
|
792 | (1) |
|
|
|
792 | (1) |
|
|
|
793 | (1) |
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|
|
793 | (1) |
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|
|
794 | (1) |
|
|
|
795 | (1) |
|
|
|
795 | (1) |
|
|
|
795 | (1) |
|
Asd.Exe (Automatic Skip Driver) |
|
|
796 | (1) |
|
|
|
797 | (1) |
|
|
|
798 | (2) |
|
|
|
799 | (1) |
|
|
|
800 | (4) |
|
Answers to Review Questions |
|
|
804 | (3) |
| Glossary |
|
807 | (65) |
| Index |
|
872 | |
