This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major terrorist attacks, larger scale public disorder, large-scale movement of people across borders, and natural disasters. The book is based on the results and knowledge gained during the European Commission ATHENA project which has been addressing critical issues in contemporary crisis management and social media and smart mobile communications. This book is authored by a mix of global contributors from across the landscape of academia, emergency response and experts in government policy and private industry. This title explores and explains that during a modern crisis, the public self-organizes into voluntary groups, adapt quickly to changing circumstances, emerge as leaders and experts an
d perform life-saving actions; and that they are increasingly reliant upon the use of new communications media to do it.
i. Acknowledgements ii. Editors Profile iii. List of Contributors iv. List of Contents v. List of Figures Chapter 1 - Introduction Babak Akhgar, David Waddington, and Andrew Staniforth Part I: Human Factors and Recommendations for Best Practice Chapter 2 - Human Factors in Crisis, Disaster and Emergency: Some Policy Im-plications and Lessons of Effective Communication Kerry McSeveny and David Waddington Chapter 3 - Crisis Management, Social Media and Smart Devices Eric Stern Chapter 4 - Case Studies in Crisis Communication: Some Pointers to Best Practice Kerry McSeveny and David Waddington Part II: Technological Design and Development of ATHENA Chapter 5 - Best Practices in the Design of a Citizen-Focused Crisis Management Platform Simon Andrews Chapter 6 - Analyzing Crowd-Sourced Information and Social Media for Crisis Management Simon Andrews, Tony Day, Konstantinos Domdouzis, Laurence Hirsch, Raluca Lefticaru, and Constantinos Orphanides Chapter 7 - The Athena Mobile
Application Chi Bahk, Lucas Baptista, Carly Winokur, Robin Colodzin, and Konstantinos Domdouzis Chapter 8 - Standardization to Deal with Multi-lingual Information in Social Me-dia During Large-scale Crisis Situations Kellyn Rein, Ravi Coote, Lukas Sikorski, and Ulrich Schade Chapter 9 - Cloud-based Intelligence Acquisition and Processing for Crisis Man-agement Patrick de Oude, Gregor Pavlin, Thomas Quillinan, Julij Jeraj, and Abdelhaq Abouhafc Part III: Salient Legal Considerations Chapter 10 - The Relevant Legal Framework Alison Lyle Chapter 11 - Legal Considerations Relating to the Police Use of Social Media Fraser Sampson and Alison Lyle Part IV: Testing and Evaluating the ATHENA System Chapter 12 - Preliminary ATHENA Case Studies: Test-bed Development and De-livery Julij Jeraj, Andrej Fink, Alison Lyle, Tony Day, and Kevin Blair Chapter 13 - The Final Athena Test Case: West Yorkshire Police Training and Development Centre, Wakefield (UK), September 2016 Alison Lyle,
Tony Day, and Kerry McSeveny Chapter 14- Concluding remarks Babak Akhgar and David Waddington