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E-grāmata: Art of Doing Business Across Cultures: 10 Countries, 50 Mistakes, and 5 Steps to Cultural Competence

4.00/5 (11 ratings by Goodreads)
  • Formāts: EPUB+DRM
  • Izdošanas datums: 23-Mar-2017
  • Izdevniecība: Intercultural Press
  • Valoda: eng
  • ISBN-13: 9781473645325
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  • Formāts: EPUB+DRM
  • Izdošanas datums: 23-Mar-2017
  • Izdevniecība: Intercultural Press
  • Valoda: eng
  • ISBN-13: 9781473645325
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In 50 short, simple conversations, speakers from two different cultures misinterpret each other, with serious consequences for the bottom line and ongoing business relations. The Art presents five brief (8-10 lines), unsuccessful conversational exchanges between Americans and their business colleagues in 10 different locations-the Arab Middle East, Brazil, China, England, France, Germany, India, Japan, Mexico, and Russia. These situations illustrate the five most common cultural differences between Americans (and other northern Europeans) and each of the featured cultures through debriefing each conversation to illustrate where the cultural mistake occurred, and suggesting a practical fix to prevent similar misunderstandings in the future. In short, The Art is a quick tour of the most common cultural differences Americans/No. Europeans encounter when doing business in ten of the world's key markets.

Recenzijas

A great read and tremendous resource for business leaders and students alike -- Sarah Miller, Assistant Dean & Director of Graduate Business Student Affairs, Washington University, St. Louis Craig Storti creatively guides each of us in effectively communicating across the many cultures that form our global community -- Nancy J. Adler, Bronfman Chair in Management, McGill University The strength of this book is in its clarity of writing and highlighting a 'fix' for moving forward in working through cultural differences -- Darla Deardorff, editor, The Sage Handbook of Intercultural Competence Storti's book is useful as a stand-alone resource for individuals to gain understanding about cultural interaction in working life and embedded as part of a facilitated training program. A worthwhile addition to anyone's reading list -- Holly Emert, Ph.D, President, Society of Intercultural Education, Training, and Research Whether you work domestically or internationally, wish to better understand a particular culture or gain a broader understanding of our global world, you will surely benefit from this fascinating, enjoyable, and enlightening book -- Laurette Bennhold-Samaan, Chief Operating Officer, Aperian Global A wonderful guide about how to conduct business with representatives of various countries and cultures -- Zara Hovhannisyan, Senior Program Manager, Teacher Training programs, American Councils for International Education, Washington, DC

Acknowledgments xiii
Foreword xv
Introduction xix
1 The Arab Middle East
1(2)
1 A Day in the Desert
3(3)
2 Sarah in Chicago
6(4)
3 There Must Be Money
10(4)
4 Just Trying to Help
14(4)
5 The Naked Yes
18(5)
2 Brazil
23(1)
6 Vacation
24(5)
7 First Visit
29(6)
8 Phase II
35(6)
9 Let's Have Lunch
41(4)
10 Mutual Understanding
45(6)
3 China
51(1)
11 Suggestions
52(8)
12 No Visitors
60(6)
13 Doing Our Best
66(5)
14 The Price of Tea in China
71(5)
15 Leaving Early
76(5)
4 England
81(2)
16 A Lot of Effort
83(5)
17 Carried Away
88(5)
18 Closing Time
93(4)
19 We'll Have a Go
97(5)
20 Good News
102(5)
5 France
107(1)
21 Gloom
108(5)
22 Let's Move On
113(5)
23 Helping Jean
118(5)
24 A Good Feeling
123(6)
25 What Does Perfume Mean?
129(6)
6 Germany
135(1)
26 On Schedule
136(5)
27 Running Late
141(5)
28 A Great Pleasure
146(4)
29 Product Launch
150(6)
30 First Draft
156(5)
7 India
161(1)
31 Explanations
162(6)
32 I'm Glad You Called
168(3)
33 Completion Date
171(6)
34 Problems Solved
177(4)
35 Timing
181(6)
8 Japan
187(2)
36 The Production Schedule
189(5)
37 Another Briefing
194(5)
38 Sorry
199(4)
39 Trial Results
203(5)
40 Changes
208(5)
9 Mexico
213(1)
41 Writing a Report
214(5)
42 My Cousin Octavio
219(5)
43 Why Not?
224(3)
44 Unhappy in Boston
227(4)
45 Replacing Enrique
231(8)
10 Russia
239(2)
46 Dusha: The Russian Soul
241(3)
47 Anything Can Happen
244(5)
48 Six Months
249(4)
49 Minsk Mates
253(4)
50 Now or Never
257(6)
11 Five Steps to Cultural Competence
263(8)
Reading List 271(8)
Bibliography 279(10)
Index 289
Craig Storti is founder and co-director of Communicating Across Cultures, a Washington DC-based intercultural communication training and consulting firm. With work appearing in the Washington Post, Los Angeles Times, and Chicago Tribune, he is the author of six books. Having lived nearly a quarter of his life abroad, he lives now in Maryland. www.craigstorti.com