Preface |
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xi | |
Acknowledgments |
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xiii | |
Introduction |
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xv | |
Chapter 1 An Overview of Project Management |
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1 | (18) |
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1 | (1) |
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1 | (1) |
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Project Management Process Groups |
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2 | (1) |
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Project Management Knowledge Areas |
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3 | (1) |
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Boundaries of Project Management |
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4 | (1) |
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Who Is a Project Manager? |
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4 | (1) |
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Programs versus Portfolios |
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5 | (1) |
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5 | (1) |
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Who Is a Lessons Learned Project Team Member? |
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6 | (2) |
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What Project Knowledge Is Required? |
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6 | (1) |
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What Competencies Are Essential? |
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7 | (1) |
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7 | (1) |
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Organizational Structures |
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8 | (1) |
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9 | (1) |
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Who Are Project Stakeholders? |
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9 | (1) |
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Working with Project Stakeholders |
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10 | (1) |
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Use the STYLE Framework to Discover Stakeholder Style |
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11 | (1) |
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Use the TYPE Grid to Classify Stakeholders |
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12 | (1) |
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Resolving Stakeholder Neutral Opinions |
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12 | (3) |
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Project Management Office |
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14 | (1) |
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Lessons That Apply to This Chapter |
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15 | (1) |
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16 | (3) |
Chapter 2 Foundations of Evaluation |
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19 | (14) |
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19 | (1) |
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Lessons Learned in Project Management |
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20 | (2) |
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Classifications of Evaluation |
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22 | (1) |
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Is Project Evaluation Complex? |
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22 | (1) |
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What Is Component Evaluation? |
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22 | (1) |
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What Is Outcome Evaluation? |
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23 | (1) |
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Lessons Learned Is Project Learning |
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23 | (2) |
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How Can Lessons Learned Be Used? |
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24 | (1) |
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Is Intraproject Learning Feasible? |
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25 | (1) |
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What Investment Is Required to Conduct Lessons Learned? |
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25 | (1) |
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What Is Appreciative Inquiry? |
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26 | (4) |
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Descriptive versus Evaluative Knowledge |
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16 | (11) |
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Tacit, Explicit, and Embedded Knowledge |
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27 | (1) |
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Determining Competence and Defining Competencies |
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28 | (1) |
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What Is the DIKUD Continuum? |
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29 | (1) |
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Lessons That Apply to This Chapter |
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30 | (1) |
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30 | (1) |
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31 | (2) |
Chapter 3 The Lessons Learned Process |
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33 | (16) |
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The Need to Evaluate Projects |
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33 | (1) |
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Lessons and the Adult Learning Theory |
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34 | (2) |
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Individual, Group, and Organizational Learning |
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34 | (1) |
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Journaling to Capture Learning |
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35 | (1) |
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Determining Needs and Wants |
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36 | (1) |
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36 | (10) |
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37 | (1) |
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38 | (1) |
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39 | (1) |
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40 | (1) |
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41 | (1) |
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41 | (1) |
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42 | (1) |
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43 | (1) |
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44 | (1) |
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45 | (1) |
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Lessons That Apply to This Chapter |
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46 | (1) |
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46 | (1) |
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47 | (2) |
Chapter 4 Lessons Learned Support Systems and Repositories |
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49 | (12) |
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What Is a Lessons Learned Support System? |
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49 | (2) |
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Why Use a Lessons Learned Support System? |
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51 | (1) |
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What Is a Lessons Learned Repository? |
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52 | (1) |
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Computer-Based Repositories versus Paper-Based Systems |
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53 | (1) |
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Digital versus Electronic |
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53 | (3) |
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Features of a Computer-Based Repository |
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54 | (1) |
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Functions of an Electronic Repository |
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55 | (1) |
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Benefits of an Electronic Repository |
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55 | (1) |
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56 | (1) |
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57 | (1) |
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Lessons That Apply to This Chapter |
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58 | (1) |
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59 | (2) |
Chapter 5 Best Practices and Benchmarking |
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61 | (10) |
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61 | (1) |
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Communities of Development |
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61 | (1) |
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62 | (1) |
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62 | (2) |
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64 | (2) |
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Comparative versus Competitive Analysis |
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66 | (1) |
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Choosing a Measurement Approach |
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67 | (1) |
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Good Business Practices and Bulletins |
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67 | (1) |
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Lessons That Apply to This Chapter |
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68 | (1) |
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69 | (1) |
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69 | (2) |
Chapter 6 Case Studies |
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71 | (12) |
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71 | (1) |
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72 | (7) |
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72 | (1) |
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72 | (1) |
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Center for Army Lessons Learned |
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73 | (1) |
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74 | (1) |
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75 | (1) |
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Kentucky Transportation System |
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76 | (1) |
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76 | (1) |
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77 | (1) |
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Raytheon Space and Airborne Systems |
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78 | (1) |
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University of Massachusetts |
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79 | (1) |
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Lessons That Apply to This Chapter |
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79 | (1) |
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80 | (1) |
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81 | (2) |
Chapter 7 Lessons Learned Scenarios in Real Life |
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83 | (8) |
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83 | (1) |
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84 | (2) |
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Customer Relationship Management |
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84 | (1) |
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84 | (1) |
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84 | (1) |
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85 | (1) |
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85 | (1) |
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85 | (1) |
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Professional Association Management |
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86 | (1) |
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86 | (1) |
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86 | (1) |
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Developing Role Plays Based on Scenarios |
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86 | (2) |
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87 | (1) |
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Lessons That Apply to This Chapter |
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88 | (1) |
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89 | (2) |
Chapter 8 Capacity Building through Evaluation |
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91 | (14) |
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What Is Capacity Building? |
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91 | (1) |
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High-Quality Lessons Learned |
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92 | (1) |
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Approaches to Conducting Evaluations |
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93 | (2) |
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Popularized Evaluation Models |
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95 | (2) |
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97 | (2) |
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99 | (1) |
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Lessons That Apply to This Chapter |
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100 | (1) |
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101 | (1) |
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101 | (4) |
Chapter 9 Project Evaluation Management |
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105 | (10) |
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Project Evaluation Management |
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105 | (4) |
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106 | (1) |
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106 | (1) |
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Good Documentation Practices versus Documentation Quality Standards |
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106 | (1) |
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Visualization and Presentation |
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107 | (1) |
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Project Management Network Diagrams |
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108 | (1) |
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108 | (1) |
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109 | (1) |
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PEM as a New Knowledge Area? |
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109 | (3) |
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110 | (1) |
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Microevaluation versus Macroevaluation |
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110 | (1) |
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111 | (1) |
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Lessons That Apply to This Chapter |
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112 | (1) |
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113 | (1) |
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113 | (2) |
Chapter 10 Agile Retrospectives |
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115 | (12) |
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What Are Agile Retrospectives? |
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115 | (1) |
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A Brief History of Agile Project Management |
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116 | (5) |
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Important Agile Project Management Retrospectives Concepts to Understand |
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121 | (3) |
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Newly Identified Resources for Agile Project Management and Retrospectives |
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124 | (1) |
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Lessons That Apply to This Chapter |
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125 | (1) |
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126 | (1) |
Chapter 11 PRINCE2: Lessons Log and Lessons Report |
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127 | (8) |
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127 | (4) |
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Using the Lessons Log in PRINCE2 |
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131 | (1) |
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Using the Lessons Report in PRINCE2 |
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132 | (2) |
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Lessons That Apply to This Chapter |
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134 | (1) |
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134 | (1) |
Chapter 12 Knowledge Transfer |
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135 | (20) |
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What Is Knowledge Transfer? |
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135 | (3) |
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How Is Knowledge Management Related to Knowledge Transfer? |
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138 | (1) |
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Who Is Responsible for Knowledge Transfer? |
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139 | (3) |
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Where Should Knowledge Be Transferred? |
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142 | (1) |
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When Should Knowledge Transfer Occur? |
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143 | (1) |
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Why Is Protecting Knowledge Transfer Important? |
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144 | (2) |
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Which Barriers to Knowledge Transfer Should Be Addressed? |
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146 | (3) |
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149 | (3) |
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150 | (1) |
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150 | (1) |
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150 | (2) |
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Lessons That Apply to This Chapter |
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152 | (1) |
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153 | (1) |
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153 | (2) |
Appendix |
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155 | (28) |
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155 | (2) |
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157 | (15) |
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172 | (2) |
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174 | (1) |
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175 | (3) |
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178 | (1) |
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179 | (1) |
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179 | (1) |
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180 | (1) |
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181 | (1) |
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Visualization and Presentation |
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182 | (1) |
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182 | (1) |
Index |
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183 | (14) |
About the Author |
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197 | |