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E-grāmata: Basics of Project Evaluation and Lessons Learned

(Associate Director of Learning Management, Pfizer/Wyeth Research, Montvale, New Jersey, USA)
  • Formāts: 214 pages
  • Izdošanas datums: 06-Feb-2018
  • Izdevniecība: Apple Academic Press Inc.
  • Valoda: eng
  • ISBN-13: 9781482204544
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  • Formāts: 214 pages
  • Izdošanas datums: 06-Feb-2018
  • Izdevniecība: Apple Academic Press Inc.
  • Valoda: eng
  • ISBN-13: 9781482204544

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For some organizations, Lessons Learned (LL) is an informal process of discussing and recording project experiences during the closure phase. For others, LL is a formal process that occurs at the end of each phase of a project. Regardless of when they are performed, if you are a project team member, chances are you will soon be required to present an evaluation of your project using Lessons Learned.

Presenting new information that updates the award-winning first edition, The Basics of Project Evaluation and Lessons Learned, Second Edition supplies practical guidance on conducting project Lessons Learned. The first edition won the Project Management Institute's (PMI®) David I. Cleland Project Management Literature Award. Following in the footsteps of its popular predecessor, this second edition provides an easy-to-follow, systematic approach to conducting Lessons Learned on a project.





Updated to align with the PMBOK® Guide, Fifth Edition Includes three new chaptersPRINCE2®, Agile Retrospectives, and Knowledge Transfer in response to information requests from readers of the first edition from around the world Enhanced with valuable new resources in the Project Evaluation Resource Kit (PERK) found on the downloadable resources, including a fully functional MS Access Lessons Learned Database

The research in this book is based on four years of doctoral dissertation research and is supported by renowned experts in the field of evaluation. The concepts covered are applicable to all types of organizations that implement projects and need to conduct Lessons Learned.

Providing tools and techniques for active engagement, the text is founded on the principles of conducting project evaluations as recommended by the Project Management Institute (PMI), the worlds leading not-for-profit membership association for the project management profession, and PRINCE2® (Project in Controlled Environments version 2), a major governing body of project management.

Simplifying and formalizing the methodology of conducting LL in projects, the contents of this book will help organizations, large and small, more effectively implement processes and systems to support effective LL. The text is supported by a Project Evaluation Resource Kit (PERK), which is found in the downloadable resources.
Preface xi
Acknowledgments xiii
Introduction xv
Chapter 1 An Overview of Project Management 1(18)
What Is a Project?
1(1)
Why Project Management?
1(1)
Project Management Process Groups
2(1)
Project Management Knowledge Areas
3(1)
Boundaries of Project Management
4(1)
Who Is a Project Manager?
4(1)
Programs versus Portfolios
5(1)
What Is Lessons Learned?
5(1)
Who Is a Lessons Learned Project Team Member?
6(2)
What Project Knowledge Is Required?
6(1)
What Competencies Are Essential?
7(1)
Team Development Process
7(1)
Organizational Structures
8(1)
Organizational Cultures
9(1)
Who Are Project Stakeholders?
9(1)
Working with Project Stakeholders
10(1)
Use the STYLE Framework to Discover Stakeholder Style
11(1)
Use the TYPE Grid to Classify Stakeholders
12(1)
Resolving Stakeholder Neutral Opinions
12(3)
Project Management Office
14(1)
Lessons That Apply to This
Chapter
15(1)
Suggested Reading
16(3)
Chapter 2 Foundations of Evaluation 19(14)
Origins of Evaluation
19(1)
Lessons Learned in Project Management
20(2)
Classifications of Evaluation
22(1)
Is Project Evaluation Complex?
22(1)
What Is Component Evaluation?
22(1)
What Is Outcome Evaluation?
23(1)
Lessons Learned Is Project Learning
23(2)
How Can Lessons Learned Be Used?
24(1)
Is Intraproject Learning Feasible?
25(1)
What Investment Is Required to Conduct Lessons Learned?
25(1)
What Is Appreciative Inquiry?
26(4)
Descriptive versus Evaluative Knowledge
16(11)
Tacit, Explicit, and Embedded Knowledge
27(1)
Determining Competence and Defining Competencies
28(1)
What Is the DIKUD Continuum?
29(1)
Lessons That Apply to This
Chapter
30(1)
References
30(1)
Suggested Reading
31(2)
Chapter 3 The Lessons Learned Process 33(16)
The Need to Evaluate Projects
33(1)
Lessons and the Adult Learning Theory
34(2)
Individual, Group, and Organizational Learning
34(1)
Journaling to Capture Learning
35(1)
Determining Needs and Wants
36(1)
Lessons Learned Process
36(10)
Foundation
37(1)
Identification
38(1)
Collection
39(1)
Reposition
40(1)
Distribution
41(1)
Presentation
41(1)
Verification
42(1)
Adoption
43(1)
Integration
44(1)
Administration
45(1)
Lessons That Apply to This
Chapter
46(1)
References
46(1)
Suggested Reading
47(2)
Chapter 4 Lessons Learned Support Systems and Repositories 49(12)
What Is a Lessons Learned Support System?
49(2)
Why Use a Lessons Learned Support System?
51(1)
What Is a Lessons Learned Repository?
52(1)
Computer-Based Repositories versus Paper-Based Systems
53(1)
Digital versus Electronic
53(3)
Features of a Computer-Based Repository
54(1)
Functions of an Electronic Repository
55(1)
Benefits of an Electronic Repository
55(1)
Records Management
56(1)
Knowledge Management
57(1)
Lessons That Apply to This
Chapter
58(1)
Suggested Reading
59(2)
Chapter 5 Best Practices and Benchmarking 61(10)
Communities of Interest
61(1)
Communities of Development
61(1)
Communities of Practice
62(1)
What Are Best Practices?
62(2)
What Is Benchmarking?
64(2)
Comparative versus Competitive Analysis
66(1)
Choosing a Measurement Approach
67(1)
Good Business Practices and Bulletins
67(1)
Lessons That Apply to This
Chapter
68(1)
References
69(1)
Suggested Reading
69(2)
Chapter 6 Case Studies 71(12)
Introduction
71(1)
Case Studies
72(7)
Bellcore
72(1)
CALVIN
72(1)
Center for Army Lessons Learned
73(1)
Eli Lilly
74(1)
Hurricane Katrina
75(1)
Kentucky Transportation System
76(1)
MeetingsNet
76(1)
NASA
77(1)
Raytheon Space and Airborne Systems
78(1)
University of Massachusetts
79(1)
Lessons That Apply to This
Chapter
79(1)
References
80(1)
Suggested Reading
81(2)
Chapter 7 Lessons Learned Scenarios in Real Life 83(8)
Scenario Analysis
83(1)
Scenarios
84(2)
Customer Relationship Management
84(1)
Project
84(1)
Questions
84(1)
Facilities Management
85(1)
Project
85(1)
Questions
85(1)
Professional Association Management
86(1)
Project
86(1)
Questions
86(1)
Developing Role Plays Based on Scenarios
86(2)
Advanced Role Playing
87(1)
Lessons That Apply to This
Chapter
88(1)
Suggested Reading
89(2)
Chapter 8 Capacity Building through Evaluation 91(14)
What Is Capacity Building?
91(1)
High-Quality Lessons Learned
92(1)
Approaches to Conducting Evaluations
93(2)
Popularized Evaluation Models
95(2)
Research Methods
97(2)
Measurement Practices
99(1)
Lessons That Apply to This
Chapter
100(1)
References
101(1)
Suggested Reading
101(4)
Chapter 9 Project Evaluation Management 105(10)
Project Evaluation Management
105(4)
Project Evaluation Plan
106(1)
Evaluation Reporting
106(1)
Good Documentation Practices versus Documentation Quality Standards
106(1)
Visualization and Presentation
107(1)
Project Management Network Diagrams
108(1)
PERT
108(1)
Gantt Charts
109(1)
PEM as a New Knowledge Area?
109(3)
Collaborative Evaluation
110(1)
Microevaluation versus Macroevaluation
110(1)
Key Evaluation Checklist
111(1)
Lessons That Apply to This
Chapter
112(1)
Reference
113(1)
Suggested Reading
113(2)
Chapter 10 Agile Retrospectives 115(12)
What Are Agile Retrospectives?
115(1)
A Brief History of Agile Project Management
116(5)
Important Agile Project Management Retrospectives Concepts to Understand
121(3)
Newly Identified Resources for Agile Project Management and Retrospectives
124(1)
Lessons That Apply to This
Chapter
125(1)
References
126(1)
Chapter 11 PRINCE2: Lessons Log and Lessons Report 127(8)
What Is PRINCE2?
127(4)
Using the Lessons Log in PRINCE2
131(1)
Using the Lessons Report in PRINCE2
132(2)
Lessons That Apply to This
Chapter
134(1)
References
134(1)
Chapter 12 Knowledge Transfer 135(20)
What Is Knowledge Transfer?
135(3)
How Is Knowledge Management Related to Knowledge Transfer?
138(1)
Who Is Responsible for Knowledge Transfer?
139(3)
Where Should Knowledge Be Transferred?
142(1)
When Should Knowledge Transfer Occur?
143(1)
Why Is Protecting Knowledge Transfer Important?
144(2)
Which Barriers to Knowledge Transfer Should Be Addressed?
146(3)
Plus/Minus/Delta (+/-/Δ)
149(3)
What Are Pluses?
150(1)
What Are Minuses?
150(1)
What Are Deltas?
150(2)
Lessons That Apply to This
Chapter
152(1)
Reference
153(1)
Suggested Reading
153(2)
Appendix 155(28)
Abbreviations
155(2)
Terms and Definitions
157(15)
Evaluation
172(2)
Knowledge Management
174(1)
Lessons Learned
175(3)
Project Management
178(1)
Records Management
179(1)
Research Methods
179(1)
Measurement Practices
180(1)
Supply Chain Management
181(1)
Visualization and Presentation
182(1)
Concluding Thoughts
182(1)
Index 183(14)
About the Author 197
Willis H. Thomas, Raymond W. Lam, David J. Nutt, Michael E. Thase