PART I RESOLVING THE MEASUREMENT PARADOX | 1 | (72) | |||
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5 | (20) | |||
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25 | (14) | |||
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39 | (20) | |||
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59 | (14) | |||
PART II BUILDING THE MEASUREMENT-MANAGED ORGANIZATION | 73 | (108) | |||
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79 | (22) | |||
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101 | (24) | |||
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125 | (20) | |||
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145 | (26) | |||
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171 | (10) | |||
Postscript on Action | 181 | (4) | |||
Appendix: Linking High-Level Strategic Performance Measures to the Day-to-Day Business | 185 | (12) | |||
Notes | 197 | (2) | |||
Index | 199 |