Dedication |
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vii | |
Contents |
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ix | |
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xv | |
About the Editor |
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xix | |
Contributing Authors |
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xxi | |
Foreword The Business of Pandemics---Or Building It While We Fly It |
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xxix | |
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Foreword A Public Health and Knowledge Management Perspective |
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xxxiii | |
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Preface |
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xxxvii | |
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Chapter 1 Business And Management Lessons Learned From Covid-19 |
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1 | (14) |
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1.1 Management And Crisis |
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2 | (1) |
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1.2 The Life Cycle Of A Crisis |
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3 | (12) |
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3 | (3) |
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6 | (3) |
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9 | (2) |
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11 | (1) |
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12 | (3) |
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Chapter 2 Using Data, Computer Models, And Simulations To Predict The Spread Of Diseases Like Covid-19 |
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15 | (16) |
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2.1 Preliminaries: Exponential Growth |
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17 | (1) |
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18 | (2) |
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20 | (4) |
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2.3.1 Insights from the S-I-R Model |
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23 | (1) |
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2.4 Flash, Fizzle, Or Slow Burn? |
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24 | (2) |
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2.5 Other Modeling Approaches |
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26 | (2) |
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2.6 Synthesis: The Value Of Models |
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28 | (1) |
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2.7 Conclusion: A Warning Unheeded? |
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28 | (3) |
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Chapter 3 Conducting Global Business Virtually During A Crisis |
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31 | (24) |
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3.1 Global Remote Work Context Complexities |
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34 | (5) |
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3.1.1 Virtual Context Complexities |
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34 | (2) |
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3.1.2 Global Context Complexities |
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36 | (3) |
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3.2 Global Remote Work Success |
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39 | (1) |
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3.2.1 Effective Performance |
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39 | (1) |
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3.2.2 Employee Well Being |
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40 | (1) |
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3.3 Times Of Uncertainty: Managing Crises To Enhance Global Remote Work Success |
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40 | (7) |
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3.3.1 Building a Virtually Cognizant Workforce |
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41 | (3) |
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3.3.2 Creating Relational Bridges |
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44 | (2) |
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3.3.3 Ensuring Structural Support and Flexibility |
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46 | (1) |
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3.4 Conclusion: The Future Of Conducting Global Business Remotely |
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47 | (1) |
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47 | (8) |
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Chapter 4 Global Economic Impact Resulting From Covid-19 |
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55 | (16) |
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4.1 Global Economic Impact Resulting From Covid-19 |
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56 | (8) |
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4.1.1 Behavioral and Social Considerations |
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59 | (2) |
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4.1.2 Institutional and Infrastructure Considerations |
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61 | (2) |
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4.1.3 Allocational Considerations |
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63 | (1) |
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64 | (1) |
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65 | (6) |
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Chapter 5 Covid-19 And The Seven Pillars Of Effective Risk And Crisis Communication |
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71 | (12) |
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72 | (1) |
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72 | (4) |
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5.3 Covid-19, Fear, And Trust |
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76 | (1) |
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5.4 The Seven Pillars Of Effective Covid-19 Risk And Crisis Communication |
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77 | (5) |
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82 | (1) |
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Chapter 6 Flying Into A Geopolitical Storm |
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83 | (14) |
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84 | (4) |
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6.2 Speaking Directly To Your Audience |
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88 | (1) |
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6.3 Delays, U-Turns, Confusion: Who Screwed Up? |
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89 | (1) |
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6.4 Where Do We Go From Here? |
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90 | (4) |
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6.4.1 More Broadly, Do We---Does the World---Need a New Post-Pandemic Communications Model? |
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90 | (1) |
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6.4.2 What If You're Muzzled and Can't Speak Out? |
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91 | (1) |
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6.4.3 Partnering with Google, Facebook, and the Tech World |
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92 | (1) |
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6.4.4 Reaching Young Audiences---Directly |
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93 | (1) |
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94 | (3) |
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Chapter 7 Growing Organizational Capacities For Increased Online Learning, Working, And Health |
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97 | (14) |
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7.1 The Importance Of Strategic Planning |
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98 | (1) |
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7.2 The Need To Scale, Quickly |
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99 | (1) |
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7.3 The Rise Of The Cloud |
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99 | (1) |
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100 | (1) |
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7.5 Financial Flexibility |
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101 | (1) |
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7.6 Nothing Without The Network |
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102 | (1) |
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103 | (1) |
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7.8 Approaches For Accessing Applications |
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104 | (2) |
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104 | (1) |
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7.8.2 Hybrid and the Cloud |
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105 | (1) |
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7.8.3 Enabling Local Access |
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105 | (1) |
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106 | (1) |
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7.9 From Headwinds To Tailwinds |
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106 | (1) |
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7.10 Dividends Of Strategic Planning, Strong Relationships, And Scalability |
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107 | (4) |
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Chapter 8 The Social Impact(s) Of Covid-19 |
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111 | (14) |
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112 | (3) |
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8.2 International Isolation And Cooperation |
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115 | (2) |
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8.3 Government, Society, And People In Covid-19 |
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117 | (2) |
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8.4 Individual Wellness And Relationships During Social Distancing |
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119 | (2) |
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References and Further Reading |
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121 | (4) |
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Chapter 9 Covid-19 And The Education Innovation Gap |
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125 | (18) |
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126 | (1) |
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9.2 Why Schools Need To Innovate |
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126 | (2) |
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9.3 Infrastructure And Policies To Support Distance Learning |
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128 | (3) |
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130 | (1) |
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9.4 Approaches To Delivering Academic Instruction |
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131 | (4) |
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134 | (1) |
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9.5 Supports For Social And Emotional Learning And Engagement |
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135 | (3) |
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138 | (1) |
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9.6 Professional Development For Teachers And School Leaders |
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138 | (1) |
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139 | (1) |
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139 | (1) |
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140 | (3) |
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Chapter 10 The Global Remote Work Experiment And The Future Of Work |
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143 | (24) |
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144 | (1) |
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10.2 Remote Work Before Covid-19: A Rising But Uneven Trend |
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144 | (2) |
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10.3 Different Moral And Economic Outlooks To Remote Work |
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146 | (1) |
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10.4 March 2020: The Sudden March To Remote Work---The Covid-19 Timeline |
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147 | (5) |
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10.4.1 Different Work Cultures and Attitudes to Remote Working |
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150 | (2) |
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10.5 The Debate Shifted From Could We Work From Home To Should We Work From Home---And How |
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152 | (6) |
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10.5.1 The Working from Home Challenges: The Physical Home Office Setup |
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152 | (1) |
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10.5.2 The Commuting Paradox |
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153 | (2) |
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10.5.3 How Workers Created Structure and Boundaries Without the Commute and the Office |
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155 | (2) |
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10.5.4 Video Calls Also Blurred the Boundaries Between Work and Home |
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157 | (1) |
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10.6 The Great Reappraisal: A New Future Of Work |
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158 | (1) |
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10.7 Will The Boundaries Between Home, Work, And Travel Become Blurred? |
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159 | (2) |
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10.8 Finding The Right Balance Between Freedom And Structure |
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161 | (1) |
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161 | (6) |
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Chapter 11 Re-Opening Markets And Businesses That Have Been Shut Or Severely Curtailed |
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167 | (16) |
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168 | (1) |
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11.2 Assessing The Ecosystem |
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168 | (5) |
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11.2.1 San Antonio Industry Clusters and COVID-19 |
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169 | (2) |
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11.2.2 San Antonio Small Business and Employment by Industry Cluster |
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171 | (1) |
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11.2.3 Current or Anticipated Impacts to Industry Clusters |
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171 | (2) |
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11.3 Fitting The Response To The Challenge |
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173 | (5) |
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11.4 Case Studies Of Recovery |
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178 | (2) |
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11.4.1 Organically Bath & Beauty |
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178 | (1) |
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11.4.2 Mission Adventure Tours |
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179 | (1) |
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179 | (1) |
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180 | (1) |
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180 | (3) |
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Chapter 12 Supporting Decision Making During A Pandemic: Influence Of Stress, Analytics, Experts, And Decision Aids |
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183 | |
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184 | (2) |
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186 | (3) |
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12.2.1 Stress and Decision Quality |
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186 | (1) |
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12.2.2 Decision Support and Analytics |
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186 | (3) |
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12.3 Experts And Decision Making |
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189 | (7) |
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12.3.1 What Is Expertise and Who Is an Expert? |
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189 | (2) |
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191 | (3) |
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194 | (1) |
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12.3.4 Difference Between Experts and Decision Makers |
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195 | (1) |
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12.4 Examples Of Decision Making During Covid-19: Lessons From Europe |
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196 | (6) |
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12.5 Structuring The Decision Environment With Decision Support Systems |
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202 | (4) |
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206 | (1) |
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207 | |