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E-grāmata: Business Process Management Cases: Digital Innovation and Business Transformation in Practice

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  • Formāts: PDF+DRM
  • Sērija : Management for Professionals
  • Izdošanas datums: 10-Aug-2017
  • Izdevniecība: Springer International Publishing AG
  • Valoda: eng
  • ISBN-13: 9783319583075
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Business Process Management Cases: Digital Innovation and Business Transformation in PracticePalielināt
  • Formāts: PDF+DRM
  • Sērija : Management for Professionals
  • Izdošanas datums: 10-Aug-2017
  • Izdevniecība: Springer International Publishing AG
  • Valoda: eng
  • ISBN-13: 9783319583075
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This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.

Recenzijas

The book is a useful and comprehensive summary of several real-life case studies for organizations and researchers. It is a valuable resource in the form of empirical evidence. (Bįlint Molnįr, Computing Reviews, July, 2018)









Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases
1(20)
Jan vom Brocke
Jan Mendling
Part I Strategy and Governance
How to Move from Paper to Impact in Business Process Management: The Journey of SAP
21(16)
Corinne Reisert
Sarah Zelt
Joerg Wacker
Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH---A Global Automotive Supplier
37(20)
Josef Blasini
Susanne Leist
Werner Merkl
Establishment of a Central Process Governance Organization Combined with Operational Process Improvements
57(20)
Christian Czarnecki
BPM Adoption and Business Transformation at Snaga, a Public Company: Critical Success Factors for Five Stages of BPM
77(14)
Andrej Kovacic
Gregor Hauc
Brina Buh
Mojca Indihar Stemberger
Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar
91(20)
Thanh Tran Thi Kim
Erhard Weiss
Christoph Ruhsam
Christoph Czepa
Huy Tran
Uwe Zdun
Comprehensive Business Process Management at Siemens: Implementing Business Process Excellence
111(14)
Bartosz Wolinski
Saimir Bala
People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka
125(24)
Wasana Bandara
Rehan Syed
Bandula Ranathunga
K.B. Sampath Kulathilaka
Fast Fish Eat Slow Fish: Business Transformation at Autogrill
149(20)
Stijn Viaene
Joachim Van den Bergh
Part II Methods
The NESTT: Rapid Process Redesign at Queensland University of Technology
169(18)
Michael Rosemann
Kiss the Documents! How the City of Ghent Digitizes Its Service Processes
187(18)
Amy Van Looy
Sabine Rotthier
Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil
205(30)
Jose Ricardo Cereja
Flavia Maria Santoro
Elena Gorbacheva
Martin Matzner
Collaborative BPM for Business Transformations in Telecommunications: The Case of "3"
235(22)
Thomas Karle
Kurt Teichenthaler
Process Management in Construction: Expansion of the Bolzano Hospital
257(18)
Elisa Marengo
Patrick Dallasega
Marco Montali
Werner Nutt
Michael Reifer
Exposing Impediments to Insurance Claims Processing
275(16)
Robert Andrews
Moe Wynn
Arthur H.M ter Hofstede
Jingxin Xu
Kylie Horton
Paul Taylor
Sue Plunkett-Cole
Mining the Usability of Process-Oriented Business Software: The Case of the ARIS Designer of Software AG
291(20)
Tom Thaler
Sabine Norek
Vittorio De Angelis
Dirk Maurer
Peter Fettke
Peter Loos
Improving Patient Flows at St. Andrew's War Memorial Hospital's Emergency Department Through Process Mining
311(26)
Robert Andrews
Suriadi Suriadi
Moe Wynn
Arthur H.M. ter Hofstede
Sean Rothwell
Part III Information Technology
CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging
337(24)
Martin Matzner
Florian Plenter
Jan H. Betzing
Friedrich Chasin
Moritz von Hoffen
Matthias Lochte
Sarah Putz
Jorg Becker
Enabling Flexible Laboratory Processes: Designing the Laboratory Information System of the Future
361(20)
Christoph Duelli
Robert Keller
Jonas Manderscheid
Andreas Manntz
Maximilian Roglinger
Marco Schmidt
Managing Environmental Protection Processes via BPM at Deutsche Bahn
381(16)
Ingo Rau
Iris Rabener
Jurgen Neumann
Svetlana Bloching
Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit
397(16)
Søren Debois
Thomas Hildebrandt
Morten Marquard
Tijs Slaats
Business Process Management in the Manufacturing Industry: ERP Replacement and ISO 9001 Recertification Supported by the icebricks Method
413(18)
Jorg Becker
Nico Clever
Justus Holler
Maria Neumann
Why Are Process Variants Important in Process Monitoring? The Case of Zalando SE
431(18)
Matthias Schrepfer
Matthias Kunze
Gunnar Obst
Juliane Siegeris
Adoption of RFID Technology: The Case of Adler---A European Fashion Retail Company
449(14)
Roland Leitz
Andreas Solti
Alexander Weinhard
Jan Mendling
Automate Does Not Always Mean Optimize: Case Study at a Logistics Company
463(22)
Jan Suchy
Milan Suchy
Michal Rosik
Agnes Valkova
Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO
485(20)
Bernhard Schindlbeck
Peter Kleinschmidt
Part IV People and Culture
Leading 20, 000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group
505(16)
Mirko Kloppenburg
Janina Kettenbohrer
Daniel Beimborn
Michael Bogle
"Simply Modeling": BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1
521(20)
Florian Imgrund
Christian Janiesch
Christoph Rosenkranz
Supporting Process Implementation with the Help of Tangible Process Models
541(16)
Thomas Russack
Susanne Menges
Business Process Modeling of a Quality System in a Petroleum Industry Company
557(20)
John Krogstie
Merethe Heggset
Harald Wesenberg
Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science
577(16)
Jan Buhrig
Thorsten Schoormann
Ralf Knackstedt
Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts
593
Carina Alves
Iveruska Jatoba
George Valenca
Gloria Fraga
 Professor Dr. Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, Director of the Institute of Information Systems, and Vice President Research and Innovation at the University of Liechtenstein. Jan has conducted over 300 studies in the area of IT and BPM, published in renowned outlets including MIT Sloan Management Review, MIS Quarterly (MISQ), the Journal of Management Information Systems (JMIS), the European Journal of Information Systems (EJIS), and Information Systems Journal (ISJ). He has authored and edited over 30 books, including the International Handbook on Business Process Management, and the books `BPM - Driving Innovation in a Digital World` and `Green BPM: Toward the Sustainable Enterprise`. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.  Professor Dr. Jan Mendling is a Full Professor with the Institute for Information Business at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research areas include Business Process Management, Conceptual Modelling and Enterprise Systems. He has published more than 300 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He has authored and edited over 15 books, including the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik (in German). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.
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