This book is a sequel and extension to the book Business Process Management Cases", published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM).
The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documented cover both, the positive impact of deploying BPM as well as the lessons learnt from failed attempts. Each case takes a holistic approach and by doing so, each chapter recognizes that BPM in practice is a multidimensional endeavor covering strategy to operations, systems and infrastructure, governance and culture, models and running processes.
This volume also introduces a new device to plan and scope BPM initiatives: the BPM Billboard. The Billboard helps professionals to link BPM projects to the corporate strategy and to build the organizational capabilities to reach such strategic directive.
Digital technologies do not just facilitate innovative process designs, but enable entire new strategic options. This book provides a contemporary and comprehensive overview of how to create process-enabled strategies in an opportunity-rich environment.
Martin Petry, Hilti CIO
This is the first book to present the BPM Billboard A new management tool to plan and scope BPM initiatives. The Billboard together with the insightful real-world cases offers valuable guidance towards BPM success from a holistic perspective.
Gero Decker, Signavio CEO
Introduction: Planning and Scoping Business Process Management Projects
and Programs with BPM Billboard.- Cases on Process Technology and Automation:
Process Automation at Generali CEE Holding: A Journey to Digitalization.-
Sensor-enabled Wearable Process Support in the Production Industry.- Enabling
Financing in Agricultural Supply Chains Through Blockchain. Global Accounting
at Deutsche Bahn Group. The Case of the TIM BPM Suite. Tracking Enery
Efficiency Performance at Clean Energy Solutions.- Industry 4.0 Integration
Assessment and Evolution at EVVA GmbH.- Managing Agile Business Processes at
N-DECT Development of a Process-Aware Information System for Agile Business
Processes.- Cases on Process Analysis and Monitoring: Analysis of the
Customer Journey at the Pension Provider APG Using Self-Service and Data Hub
Concepts.- Enabling Process Mining in Airbus Manufacturing Extracting Event
Logs and Discovering Processes from Complex Data.- Improving the Arthrosis
Care Process at Maastricht UMC+.- Ensemble Deep Learning for Proactive
Terminal Process Management at the Port of Duisburg "duisport".- Accurate
Predictions, Invalid Recommendations.- Realizing the Benefits of Process
Improvement.- Cases on Governance and Strategic Alignment: Successful BPM
Governance: Insights from Commonwealth Bank of Australia.- On the Role of BPM
Governance at "System Group". The BPM Journey of an Iranian Software Solution
Provider.- Making Processes Patient-centric: Process Standardization and
Automation in the Healthcare Sector at Hirslanden AG.- BPM Adoption at the
Industrial Services Provider Bilfinger.- Adoption of Globally Unified Process
Standards: The Case of the Production Company Marabu.- A Processes Reference
Framework for the Creative and Cultural Industries. The Case of the Puglia
Creativa Cluster.- Exploring BPM Adoption and Assessing the Strategic
Alignment of Processes at Raiffeisen Bank Kosovo.- Developing Business
Process Architecture at Poland's Ministry of Finance. An Uneasy Journey
Toward BPM.- Integrating Hoshin Kanri into Business Process Management: A
Holistic Approach at Siemens Electronic Works Amberg.
Professor Dr. Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, and Director of the Institute of Information Systems at the University of Liechtenstein. He has published more than 400 research papers and articles, among others in MIT Sloan Management Review, Management Science, Management Information Systems Quarterly, Journal of Management Information Systems, Journal of Information Technology, European Journal of Information Systems, Information Systems Journal, and Communications of the ACM. He has authored and edited over 40 books, including the International Handbook on Business Process Management, and the books `BPM - Driving Innovation in a Digital World` and `Green BPM: Toward the Sustainable Enterprise`. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.
Professor Dr. Jan Mendling is a Full Professor and head of the Deparment of Information Systems and Operations Management at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research areas include Business Process Management, Process Mining, Conceptual Modelling and Enterprise Systems. He has published more than 400 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Journal of the Association of Information Systems, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He has authored and edited over 25 books, including the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik (in German). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.
Professor Dr. Michael Rosemann is the Director of the Centre for Future Enterprise at Queensland University of Technology (QUT), Brisbane, Australia. He is the author/editor of seven books and more than 300refereed and editorial board member of ten international journals. His publications have been translated into German, Russian, Portuguese and Mandarin. His main areas of research are process innovation, trust management and revenue resilience. He is known for his research in areas such as BPM maturity management, rapid process redesign, configurable business processes, ambidextrous BPM and context-aware BPM. He is also the Honorary Consul of the Federal Republic of Germany in South-East Queensland.
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