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1 | (8) |
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1.1 Everyday Enterprise Routine: Bad Atmosphere at Confusio Corp |
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1 | (2) |
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1.1.1 Structuring the Problem |
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2 | (1) |
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2 | (1) |
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1.1.3 What It Is All About |
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3 | (1) |
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1.2 Modeling Languages and Methods |
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3 | (2) |
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1.2.1 Language of the Business Community |
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3 | (2) |
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5 | (1) |
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1.3 Tools for Business Communities |
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5 | (2) |
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5 | (1) |
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1.3.2 Horus: Business Processes for Business Communities |
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6 | (1) |
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1.4 Objectives and Structure of This Book |
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7 | (1) |
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1.5 Bibliographical Notes and Web Links |
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8 | (1) |
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2 Practical Introduction to Business Process Engineering |
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9 | (12) |
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9 | (1) |
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2.2 Analysis and Modeling of Processes |
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10 | (3) |
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2.2.1 Process Modeling with Petri Nets |
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10 | (2) |
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2.2.2 Refinement of the Process Model |
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12 | (1) |
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2.3 Business Objects and Object Flows |
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13 | (3) |
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2.3.1 Creation of an Object Model |
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14 | (1) |
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15 | (1) |
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2.4 Process-Oriented Organization Structures |
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16 | (2) |
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2.5 Holistic Business Process Management |
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18 | (2) |
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20 | (1) |
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3 Concepts and Modeling Languages |
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21 | (40) |
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22 | (2) |
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22 | (1) |
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23 | (1) |
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23 | (1) |
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24 | (1) |
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3.2 Business Process Modeling Views |
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24 | (5) |
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3.3 Modeling Constructs for Business Processes |
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29 | (13) |
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3.3.1 Elements of Procedure Modeling |
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30 | (2) |
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3.3.2 Dynamics in Procedure Models |
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32 | (3) |
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35 | (3) |
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38 | (1) |
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3.3.5 Object Stores in Petri Nets: XML Nets |
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39 | (3) |
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42 | (8) |
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42 | (1) |
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43 | (5) |
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3.4.3 Simple and Complex Objects |
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48 | (2) |
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3.4.4 Assignment of Objects to XML Nets |
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50 | (1) |
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3.5 Organization Modeling |
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50 | (2) |
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52 | (3) |
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55 | (4) |
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3.8 Bibliographical References and Web Links |
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59 | (2) |
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61 | (76) |
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4.1 Principles of the Horus Method |
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61 | (5) |
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4.1.1 How to Apply the Modeling Language |
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62 | (1) |
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4.1.2 Abstraction Principle |
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63 | (1) |
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4.1.3 Structuring Principle |
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64 | (2) |
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4.2 Phase 1: From a Mission to an Architecture Model |
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66 | (17) |
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68 | (5) |
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73 | (1) |
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74 | (3) |
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4.2.4 Modeling an Enterprise Architecture |
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77 | (5) |
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4.2.5 System Architecture Design |
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82 | (1) |
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4.3 Phase 2: Business Process Analysis |
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83 | (15) |
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85 | (2) |
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87 | (4) |
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4.3.3 Organization Structure Analysis |
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91 | (3) |
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4.3.4 Key Figure Analysis |
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94 | (2) |
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96 | (2) |
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98 | (20) |
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4.4.1 The Simulation Cycle |
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99 | (1) |
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100 | (2) |
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4.4.3 Creation and Parameterization of Model Variants |
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102 | (8) |
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4.4.4 Simulation with Added Value, Costs, Time, and Quality |
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110 | (5) |
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4.4.5 Analysis of Simulation Runs |
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115 | (3) |
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4.5 Business Process Management and Process Implementation |
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118 | (11) |
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4.5.1 Business Process Management Within the Horus Method |
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119 | (2) |
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4.5.2 Abstract Implementation of Business Processes |
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121 | (2) |
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4.5.3 Orchestration of Business Services |
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123 | (1) |
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4.5.4 Physical Implementation of Business Services |
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124 | (3) |
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4.5.5 Business Process Portals and Business Performance Management |
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127 | (2) |
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4.6 Best Practice and Reference Models |
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129 | (6) |
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4.6.1 Industry Business Process Models |
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130 | (2) |
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4.6.2 Best Practice Business Service Models |
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132 | (3) |
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135 | (1) |
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4.8 Bibliographic References and Web Links |
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135 | (2) |
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137 | (38) |
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5.1 Business Process Reengineering |
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138 | (6) |
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5.1.1 Drivers and External Factors |
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138 | (2) |
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5.1.2 Business Performance Management |
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140 | (1) |
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5.1.3 Model-Based Business Process Reengineering |
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140 | (3) |
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5.1.4 Use of Reference Models |
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143 | (1) |
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5.2 Business Process Management and SOA |
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144 | (5) |
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5.2.1 Interactions Between Business and IT |
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144 | (1) |
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5.2.2 Model-Driven Implementation of an SOA |
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145 | (2) |
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5.2.3 Best Practices and Reference Models for SOA |
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147 | (2) |
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5.3 Process-Oriented Introduction of Business Software |
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149 | (8) |
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5.3.1 Why the Introduction of a Business Software Is Difficult |
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149 | (1) |
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5.3.2 Model-Driven, Service-Oriented Implementation Approach |
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150 | (1) |
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5.3.3 Practical Use of a Business Service Reference Model |
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151 | (2) |
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5.3.4 Migration of a Business Software |
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153 | (4) |
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5.4 Governance, Risk and Compliance |
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157 | (4) |
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5.4.1 Influencing Factors and GRC Mechanisms |
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158 | (1) |
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5.4.2 Implementation of GRC in an Organizational Context |
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159 | (1) |
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5.4.3 Prevention of Information Islands |
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160 | (1) |
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5.5 Managed Services and ITIL |
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161 | (5) |
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5.5.1 Outsourcing vs. Managed Services |
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162 | (1) |
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5.5.2 Structuring of the Solution |
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163 | (1) |
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5.5.3 ITIL: Reference Model-Based Service Specification |
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164 | (2) |
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5.6 Business Process Outsourcing |
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166 | (6) |
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5.6.1 Typical Fields of Application |
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167 | (1) |
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5.6.2 Basic Principle of Business Process Outsourcing |
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168 | (2) |
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5.6.3 Model-Based Planning and Implementation of BPO Contracts |
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170 | (2) |
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172 | (1) |
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5.8 Bibliographic References and Web Links |
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172 | (3) |
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6 On the Future of Business Process Engineering |
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175 | (8) |
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175 | (1) |
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6.2 Three-Dimensional Process Models |
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176 | (1) |
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176 | (1) |
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177 | (4) |
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6.4.1 Socialization of Business Process Management |
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178 | (1) |
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6.4.2 Web 2.0 Infrastructure for Social BPM |
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179 | (1) |
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6.4.3 Collaborative Transactions |
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180 | (1) |
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181 | (1) |
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182 | (1) |
Bibliography |
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183 | (4) |
Index |
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187 | |