About the authors |
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xv | |
Qualifications |
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xviii | |
Acknowledgements |
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xix | |
Trademarks |
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xx | |
Foreword |
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xxi | |
Preface |
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xxiii | |
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01 Introduction to Business Resilience |
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1 | (12) |
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1 | (1) |
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A scientific perspective on disruption |
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1 | (2) |
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What is the Business Resilience Framework? |
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3 | (1) |
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How Business Resilience can help |
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4 | (2) |
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What makes Business Resilience different? |
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6 | (1) |
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Benefits, costs and Risks of implementing the Business Resilience Framework |
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7 | (1) |
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8 | (1) |
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9 | (3) |
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12 | (1) |
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02 Principles of Business Resilience |
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13 | (18) |
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13 | (1) |
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13 | (1) |
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The Business Resilience Principles |
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14 | (1) |
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Principle 1 Business resilience is essential for organizational survival |
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15 | (1) |
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Principle 2 Change is certain; Business Resilience and progress are not |
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16 | (2) |
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Principle 3 Strong focus on customer value enhances Business Resilience |
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18 | (1) |
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Principle 4 Ensuring diverse thinking builds Business Resilience |
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19 | (2) |
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Principle 5 Ethical practice builds long-term Business Resilience |
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21 | (2) |
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Principle 6 Business resilience and progress can be realized at a fast or slow pace |
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23 | (2) |
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Principle 7 Adopting a robust model focused on progress strengthens Business Resilience |
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25 | (1) |
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Using the Business Resilience Principles to adapt Business Resilience |
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26 | (1) |
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Roles for the Principles domain |
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27 | (1) |
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Benefits, costs and Risks of implementing Business Resilience Principles |
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28 | (1) |
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29 | (1) |
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30 | (1) |
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03 Business Resilience Framework and Progress @ Pace 8-4-8 Model |
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31 | (21) |
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31 | (1) |
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31 | (2) |
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Five domains of the Business Resilience Framework |
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33 | (2) |
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35 | (1) |
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Resilience Foundations domain |
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36 | (3) |
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39 | (3) |
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42 | (3) |
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45 | (1) |
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Three domains that comprise the Progress @ Pace 8-4-8 Resilience Model |
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45 | (2) |
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Implementing the Business Resilience Framework |
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47 | (1) |
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Setting the right pace for progress |
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47 | (2) |
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Benefits, costs and Risks |
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49 | (1) |
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50 | (2) |
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04 Roles for Business Resilience |
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52 | (19) |
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52 | (1) |
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52 | (1) |
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Five levels of organization to implement Business Resilience |
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53 | (1) |
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Business Resilience core and supplementary Roles |
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54 | (6) |
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Importance of Business Resilience Roles working with existing organizational Roles |
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60 | (5) |
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Behaviours for effective Business Resilience Roles |
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65 | (1) |
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Developing and retaining Business Resilience Teams |
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66 | (1) |
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Benefits, costs and Risks |
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67 | (2) |
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69 | (1) |
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70 | (1) |
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05 RESILIENCE Foundations |
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71 | (35) |
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71 | (1) |
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71 | (4) |
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Element 1 Regulatory and Governance |
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75 | (3) |
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Element 2 Evolving Vision |
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78 | (3) |
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Element 3 Sustained Operations |
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81 | (2) |
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Element 4 Innovation and Risk |
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83 | (2) |
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Element 5 Leading and influencing |
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85 | (3) |
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Element 6 Enterprising Investment |
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88 | (2) |
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Element 7 Network Collaboration |
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90 | (5) |
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Element 8 Evolutionary Portfolio |
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95 | (4) |
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Roles for the RESILIENCE Foundations domain |
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99 | (1) |
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Benefits, costs and Risks |
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100 | (2) |
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102 | (1) |
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102 | (4) |
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106 | (39) |
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106 | (1) |
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106 | (3) |
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PACE- A culture for Resilience Professionals |
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109 | (2) |
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PACE Culture to drive sustained delivery |
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111 | (1) |
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PACE Culture in the Business Resilience Framework |
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112 | (1) |
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Four elements of the PACE Culture domain |
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113 | (1) |
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Element 1 Purposeful Mindset |
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113 | (7) |
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Element 2 Application of tools |
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120 | (5) |
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Element 3 Capability and Skills |
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125 | (5) |
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Element 4 Elevated Energy |
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130 | (6) |
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Realizing an organizational PACE Culture |
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136 | (1) |
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Maintaining motivation for a PACE Culture |
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137 | (1) |
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Roles for the PACE Culture domain |
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138 | (2) |
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Benefits, costs and Risks |
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140 | (2) |
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142 | (1) |
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143 | (2) |
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145 | (50) |
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145 | (1) |
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145 | (2) |
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Element 1 Progress Definition |
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147 | (9) |
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Element 2 Recognize Challenge |
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156 | (8) |
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Element 3 Opportunity Assessment |
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164 | (7) |
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171 | (3) |
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Milestone: Decision Gate 1 |
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174 | (1) |
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Element 5 Rapids and Lagoons |
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175 | (4) |
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179 | (3) |
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Element 7 Selection and Testing |
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182 | (3) |
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Element 8 Success and Learning |
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185 | (1) |
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Milestone: Decision Gate 2 |
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186 | (4) |
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Roles for the PROGRESS Cycle domain |
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190 | (1) |
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Benefits, Risks and costs |
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191 | (1) |
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192 | (1) |
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193 | (2) |
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08 PURE Business Resilience implementation strategies |
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195 | (24) |
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195 | (1) |
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195 | (2) |
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Vision of Business Resilience |
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197 | (2) |
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Value proposition of implementing Business Resilience |
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199 | (1) |
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Business justification and resilience value model |
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200 | (2) |
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Adopting and adapting Business Resilience |
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202 | (2) |
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Four approaches to strategy implementation |
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204 | (1) |
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205 | (2) |
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207 | (1) |
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208 | (2) |
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210 | (2) |
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Roadmap to adopt and adapt Business Resilience |
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212 | (7) |
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10 Aspects of strategy implementation for tracking |
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219 | (14) |
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Continuing improvement of Business Resilience |
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221 | (1) |
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Migration to the Vision or future state |
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222 | (1) |
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Practical examples of strategy implementation |
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223 | (6) |
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Roles for Business Resilience strategy implementation |
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229 | (1) |
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Benefits, costs and Risks |
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229 | (1) |
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230 | (2) |
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232 | (1) |
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09 Tools for Business Resilience |
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233 | (21) |
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233 | (1) |
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233 | (2) |
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Specific tools for Business Resilience |
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235 | (14) |
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BRIT workshops and the use of tools |
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249 | (2) |
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Roles for implementing the specific tools |
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251 | (1) |
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Benefits, Risks and costs of implementing the specific tools |
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251 | (1) |
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252 | (1) |
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253 | (1) |
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254 | (29) |
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254 | (1) |
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254 | (1) |
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When to undertake a Resilience Profile |
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255 | (1) |
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Resilience Profile levels |
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255 | (3) |
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Resilience Profile in domains and elements |
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258 | (2) |
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260 | (1) |
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261 | (1) |
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Resilience Foundations Profile |
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262 | (6) |
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268 | (3) |
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271 | (7) |
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Resilience Profile improvement |
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278 | (1) |
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Roles for resilience profiling |
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279 | (1) |
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Benefits, costs and Risks |
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279 | (2) |
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281 | (1) |
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282 | (1) |
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11 Adapting the Business Resilience Framework |
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283 | (13) |
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283 | (1) |
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283 | (4) |
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Approaches to adapting the Business Resilience Framework |
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287 | (1) |
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Steps to adapt the Business Resilience Framework to an organization |
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288 | (4) |
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Roles for Business Resilience Framework adaptation |
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292 | (1) |
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Benefits, costs and Risks |
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293 | (2) |
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295 | (1) |
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12 Insights from the front line |
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296 | (25) |
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296 | (1) |
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297 | (1) |
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Insight 1 Lincoln Electric- Big business in specialist manufacturing |
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297 | (4) |
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Insight 2 London Heathrow Airport- Big business in travel infrastructure |
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301 | (2) |
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Insight 3 Software Italiano- SME in software development |
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303 | (3) |
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Insight 4 UK university- Medium business in higher education |
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306 | (5) |
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Insight 5 Luxury brand- A niche business within the automotive industry |
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311 | (7) |
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318 | (1) |
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319 | (2) |
Appendix A Business resilience role descriptions |
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321 | (9) |
Appendix B Popular best practice tools complementing the unique Business Resilence Framework tools |
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330 | (15) |
Appendix C Mapping to international standards |
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345 | (3) |
Appendix D Progress @ Pace 8-4-8 Model |
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348 | (1) |
Appendix E Business Resilience Framework overview |
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349 | (1) |
Glossary |
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350 | (7) |
Index |
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357 | |