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Business Resilience: A Practical Guide to Sustained Progress Delivered at Pace [Mīkstie vāki]

  • Formāts: Paperback / softback, 400 pages, height x width x depth: 235x155x22 mm, weight: 590 g
  • Izdošanas datums: 03-Apr-2022
  • Izdevniecība: Kogan Page Ltd
  • ISBN-10: 139860464X
  • ISBN-13: 9781398604643
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  • Cena: 54,71 €
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  • Formāts: Paperback / softback, 400 pages, height x width x depth: 235x155x22 mm, weight: 590 g
  • Izdošanas datums: 03-Apr-2022
  • Izdevniecība: Kogan Page Ltd
  • ISBN-10: 139860464X
  • ISBN-13: 9781398604643
Citas grāmatas par šo tēmu:

In an increasingly VUCA (volatile, uncertain, complex and ambiguous) business world, it is more important than ever for organizations to build resilience into their everyday practice.

Business Resilience is a practical guide to making organizations more resilient and improving current practices by building on what the organization does well. It explains how managers should constantly monitor their business environment and adapt their priorities depending on the level of disruption - from gradual innovation and improvement in good times to swarming on a single problem during a crisis.

Based on the authors' new models for resilience and progress, this book includes frameworks and tools which can be tailored to any organization and used as stand-alone improvements or combined across teams and departments. These practices avoid unnecessary change but enable rapid and sustainable improvements in product development, service delivery and customer value. Learn how to survive and thrive in any environment with this actionable approach to making progress at pace and effectively embedding business resilience.



Make your business more resilient during business-as-usual and times of crisis with this practical guide to continuous organizational progress.

Recenzijas

"It's truly refreshing to see PACE culture at the centre of the Business Resilience Framework; it proves beyond doubt that culture is not only critical to survival, but is what makes an organization a great place to work whilst creating progress in a VUCA world." * Gretchen Hallberg, Global Learning and Development Technology Leader, PwC * "The Business Resilience Framework provides an entirely practical approach to improving the organization's resilience, enabling it to make Progress @ Pace. Most usefully, this framework can be adopted and adapted to make sustained improvements in any organization." * Vikram Ramnath, IS Program Director, Providence St Joseph Health * "Business Resilience is a very popular topic in the current climate; but no one has taken the theories and produced such a clear and practical framework that is so easily adaptable in any organization." * Timothy Fulton, Finance Director Formula One Abu Dhabi, former CFO/COO Jumeirah Group * "Executives can now face the threat of disruption with confidence; Business Resilience offers a fresh and eminently practical model for how companies can adapt and succeed in a continuously changing landscape." * Amanda Welsh, Faculty Director, Leadership and Project Management Programs, Northeastern College of Professional Studies * "Every business endeavour starts with a forecast to build on our hopes for success; but by the time we realize it was far too optimistic, it can be too late. Until now we've lacked clarity on how to strengthen business thinking and structures to react and survive unprecedented change. Now we have a blueprint to better position any business for an increasingly VUCA world." * Richard Pharro, CEO, APMG International * "Guides abound to managing planned changes or identified risks in projects, programs, and portfolios; this book boldly identifies how to take advantage of 'unknown unknowns.' Developing professional resilience practices is key to making systematic progress from events which might otherwise undermine organizational existence." * Peter Johnson, Senior Consultant Peter Johnson Consultants Ltd * "As someone new to resilience I found this book to be an invaluable asset. Complex concepts are explained clearly and in an engaging manner to help you gain a deep understanding by the end of each chapter. It is such practical guide to implementing resilience throughout the organization." * Ben Snell, Project Support Officer, Department of Work and Pensions, UK * "In today's VUCA world, bouncing forward, not simply bouncing back, is core to pivoting at the right moment with the right speed. Business Resilience clarifies the importance of utilizing organizational strengths to provide more customer value. Whilst better processes and tools are important, competency for sustained progress crucially depends upon ethical behaviour and enhancing organization culture. Business Resilience is full of practical ideas; how to investigate new insights whilst maintaining focus on resilient journeys; it's a book to use and re-use, time and again. How resilient is that?" * Peter Coesmans, Chief Agility Officer, Agile Business Consortium * "Organizations have witnessed significant impact on their business models as a consequence of the pandemic. They have realized the critical need to build back better and the power of developing business resilience within their organizational processes, procedures and culture to achieve success. This book offers great insights and strategies to build resilience within your daily business operations. It includes case study illustrations which add great value." * Dilshad Sheikh (CMgr CCMI), Dean, Faculty of Business, Arden University CMI Chair West Midlands and North-West Regions, UK * "As soon as I learned about the Business Resilience Framework, I started knowledge sharing with current and next-gen PM professionals. Project leaders, delivery experts and change specialists will appreciate the practical know-how that the framework provides - integrating business resilience with existing methodologies. Organizations adopting this framework should see significant improvement in project performance and business results." * Merv Wyeth, Director of Technology & Digital Events, Project Management Institute (PMI UK) * "As delivery consultant working on multibillion digital transformation programmes in major government departments, I found this book to be innovative, clear and able to open pathways to new ideas. It's a must read when applying the tools and techniques needed to successfully build resilience, navigating through challenging times and beyond." * Wahid Ali, Delivery Consultant, Capgemini * "Resilience is now an essential part of any senior software team; adopting the Resilience Professional role, as shown in this book, will add robustness to any programme, change or transformation team, by ensuring that adapting products, services processes or practices makes the organization both stronger and more profitable." * Pip Nelson, Senior Director of Software Engineering, DHL eCommerce Solutions * "This book provides a well-structured and comprehensive approach to ensuring an organization stays current in a rapidly changing world. It is a must for anyone wanting to ensure that their organization remains agile, robust, competitive and profitable. Well done to the team that produced such a good set of guidance." * Steve Messenger, former Chairman of DSDM, author of Agile Programme Management * "In the rapidly changing business landscape we live in, 'resilience' is an essential quality required by all business leaders. This book defines the core principles of business resilience and is an indispensable tool for organizations of any size." * Yaqub Yousef, Chief Brand Ideator, Quadragina *

About the authors xv
Qualifications xviii
Acknowledgements xix
Trademarks xx
Foreword xxi
Preface xxiii
01 Introduction to Business Resilience
1(12)
Purpose
1(1)
A scientific perspective on disruption
1(2)
What is the Business Resilience Framework?
3(1)
How Business Resilience can help
4(2)
What makes Business Resilience different?
6(1)
Benefits, costs and Risks of implementing the Business Resilience Framework
7(1)
Who this guide is for
8(1)
Summary
9(3)
References
12(1)
02 Principles of Business Resilience
13(18)
Purpose
13(1)
Introduction
13(1)
The Business Resilience Principles
14(1)
Principle 1 Business resilience is essential for organizational survival
15(1)
Principle 2 Change is certain; Business Resilience and progress are not
16(2)
Principle 3 Strong focus on customer value enhances Business Resilience
18(1)
Principle 4 Ensuring diverse thinking builds Business Resilience
19(2)
Principle 5 Ethical practice builds long-term Business Resilience
21(2)
Principle 6 Business resilience and progress can be realized at a fast or slow pace
23(2)
Principle 7 Adopting a robust model focused on progress strengthens Business Resilience
25(1)
Using the Business Resilience Principles to adapt Business Resilience
26(1)
Roles for the Principles domain
27(1)
Benefits, costs and Risks of implementing Business Resilience Principles
28(1)
Summary
29(1)
References
30(1)
03 Business Resilience Framework and Progress @ Pace 8-4-8 Model
31(21)
Purpose
31(1)
Introduction
31(2)
Five domains of the Business Resilience Framework
33(2)
Principles domain
35(1)
Resilience Foundations domain
36(3)
Pace Culture domain
39(3)
Progress Cycle domain
42(3)
Roles domain
45(1)
Three domains that comprise the Progress @ Pace 8-4-8 Resilience Model
45(2)
Implementing the Business Resilience Framework
47(1)
Setting the right pace for progress
47(2)
Benefits, costs and Risks
49(1)
Summary
50(2)
04 Roles for Business Resilience
52(19)
Purpose
52(1)
Introduction
52(1)
Five levels of organization to implement Business Resilience
53(1)
Business Resilience core and supplementary Roles
54(6)
Importance of Business Resilience Roles working with existing organizational Roles
60(5)
Behaviours for effective Business Resilience Roles
65(1)
Developing and retaining Business Resilience Teams
66(1)
Benefits, costs and Risks
67(2)
Summary
69(1)
References
70(1)
05 RESILIENCE Foundations
71(35)
Purpose
71(1)
Introduction
71(4)
Element 1 Regulatory and Governance
75(3)
Element 2 Evolving Vision
78(3)
Element 3 Sustained Operations
81(2)
Element 4 Innovation and Risk
83(2)
Element 5 Leading and influencing
85(3)
Element 6 Enterprising Investment
88(2)
Element 7 Network Collaboration
90(5)
Element 8 Evolutionary Portfolio
95(4)
Roles for the RESILIENCE Foundations domain
99(1)
Benefits, costs and Risks
100(2)
Summary
102(1)
References
102(4)
06 A PACE Culture
106(39)
Purpose
106(1)
Introduction
106(3)
PACE- A culture for Resilience Professionals
109(2)
PACE Culture to drive sustained delivery
111(1)
PACE Culture in the Business Resilience Framework
112(1)
Four elements of the PACE Culture domain
113(1)
Element 1 Purposeful Mindset
113(7)
Element 2 Application of tools
120(5)
Element 3 Capability and Skills
125(5)
Element 4 Elevated Energy
130(6)
Realizing an organizational PACE Culture
136(1)
Maintaining motivation for a PACE Culture
137(1)
Roles for the PACE Culture domain
138(2)
Benefits, costs and Risks
140(2)
Summary
142(1)
References
143(2)
07 PROGRESS Cycle
145(50)
Purpose
145(1)
Introduction
145(2)
Element 1 Progress Definition
147(9)
Element 2 Recognize Challenge
156(8)
Element 3 Opportunity Assessment
164(7)
Element 4 Good Alignment
171(3)
Milestone: Decision Gate 1
174(1)
Element 5 Rapids and Lagoons
175(4)
Element 6 Enabling Teams
179(3)
Element 7 Selection and Testing
182(3)
Element 8 Success and Learning
185(1)
Milestone: Decision Gate 2
186(4)
Roles for the PROGRESS Cycle domain
190(1)
Benefits, Risks and costs
191(1)
Summary
192(1)
References
193(2)
08 PURE Business Resilience implementation strategies
195(24)
Purpose
195(1)
Introduction
195(2)
Vision of Business Resilience
197(2)
Value proposition of implementing Business Resilience
199(1)
Business justification and resilience value model
200(2)
Adopting and adapting Business Resilience
202(2)
Four approaches to strategy implementation
204(1)
Progressive approach
205(2)
Urgent approach
207(1)
Responsive approach
208(2)
Exploratory approach
210(2)
Roadmap to adopt and adapt Business Resilience
212(7)
10 Aspects of strategy implementation for tracking
219(14)
Continuing improvement of Business Resilience
221(1)
Migration to the Vision or future state
222(1)
Practical examples of strategy implementation
223(6)
Roles for Business Resilience strategy implementation
229(1)
Benefits, costs and Risks
229(1)
Summary
230(2)
References
232(1)
09 Tools for Business Resilience
233(21)
Purpose
233(1)
Introduction
233(2)
Specific tools for Business Resilience
235(14)
BRIT workshops and the use of tools
249(2)
Roles for implementing the specific tools
251(1)
Benefits, Risks and costs of implementing the specific tools
251(1)
Summary
252(1)
References
253(1)
10 Resilience Profile
254(29)
Purpose
254(1)
Introduction
254(1)
When to undertake a Resilience Profile
255(1)
Resilience Profile levels
255(3)
Resilience Profile in domains and elements
258(2)
Principles Profile
260(1)
Roles Profile
261(1)
Resilience Foundations Profile
262(6)
Pace Culture Profile
268(3)
Progress Cycle Profile
271(7)
Resilience Profile improvement
278(1)
Roles for resilience profiling
279(1)
Benefits, costs and Risks
279(2)
Summary
281(1)
References
282(1)
11 Adapting the Business Resilience Framework
283(13)
Purpose
283(1)
What can be adapted?
283(4)
Approaches to adapting the Business Resilience Framework
287(1)
Steps to adapt the Business Resilience Framework to an organization
288(4)
Roles for Business Resilience Framework adaptation
292(1)
Benefits, costs and Risks
293(2)
Summary
295(1)
12 Insights from the front line
296(25)
Purpose
296(1)
Introduction
297(1)
Insight 1 Lincoln Electric- Big business in specialist manufacturing
297(4)
Insight 2 London Heathrow Airport- Big business in travel infrastructure
301(2)
Insight 3 Software Italiano- SME in software development
303(3)
Insight 4 UK university- Medium business in higher education
306(5)
Insight 5 Luxury brand- A niche business within the automotive industry
311(7)
Summary
318(1)
References
319(2)
Appendix A Business resilience role descriptions 321(9)
Appendix B Popular best practice tools complementing the unique Business Resilence Framework tools 330(15)
Appendix C Mapping to international standards 345(3)
Appendix D Progress @ Pace 8-4-8 Model 348(1)
Appendix E Business Resilience Framework overview 349(1)
Glossary 350(7)
Index 357
David Roberts co-founded the 1st APMG Consultancy and Training Accredited Organisation, leading client initiatives in strategy implementation and continuously adapting services to ever-changing requirements. He is a Director of the Agile Business Consortium since 2019, a Chartered Project Professional (Ch.PP) and Chartered Management Consultant (Ch.MC). He is based in Bournemouth.

Sheila Roberts was a Sister in Intensive Care. After 20 years in health she co-founded the 1st jointly accredited APMG Training and Consulting Organization. She has had appointments as a best practice examiner, quality reviewer and member of the PRINCE2 Reference Group. She is currently an APM Assessor for Chartered Project Professionals and Chair of Examiners for some APM qualifications. Sheila is Chair of the Industry Body, Association for Training Excellence and has contributed to publications. She is based in Bournemouth.

Dr Islam Choudhury is Associate Professor in the School of Computer Science and Mathematics at Kingston University. He is also a Director of the Agile Business Consortium working on promoting Business Agility worldwide. He is a certified APMG AgilePM and AgileBA trainer and has been teaching and recommending the agile way of working to students over many years. He is based in London.

Jawwad Tanvir is CEO of Metallogen Ltd. He offers consultancy to SMEs in implementation of Better Business Cases, Management of Value, Business Agility & Lean Solutions. Jawwad is also an APMG Accredited Trainer for Better Business Cases and Scrum Master and disseminates his experience through training government and software development organizations. He is based in Birmingham.

Dr Serhiy Kovela is Associate Professor in Project Management at New College of the Humanities at Northeastern, based in London, UK. He is an accredited AgilePM trainer and Chartered IT Professional consulting in project management and business IT and working with executive audiences in the UK and internationally.