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E-grāmata: Can You Hear Me?: How to Connect with People in a Virtual World

3.40/5 (144 ratings by Goodreads)
  • Formāts: 288 pages
  • Izdošanas datums: 09-Oct-2018
  • Izdevniecība: Harvard Business Review Press
  • Valoda: eng
  • ISBN-13: 9781633694453
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Can You Hear Me?: How to Connect with People in a Virtual WorldPalielināt
  • Formāts: 288 pages
  • Izdošanas datums: 09-Oct-2018
  • Izdevniecība: Harvard Business Review Press
  • Valoda: eng
  • ISBN-13: 9781633694453
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Hello? Are you there? Can you hear me?

Communicating virtually is cool, useful, and ubiquitous. But whenever there's a glitch with the technology or a message is unclear, we're reminded that the quality of human connection we experience in many forms of virtual communication is awful. We've all felt disconnected and bored in a video conference, frustrated that we're not getting through on the phone, or upset when our email is badly misinterpreted. The truth is, virtual communication breeds misunderstanding because it deprives us of the emotional knowledge that helps us understand context.

How can we fix this? In this powerful, practical book, communication expert Nick Morgan outlines five big problems with communication in the virtual world--lack of feedback, lack of empathy, lack of control, lack of emotion, and lack of connection and commitment--sharply highlighting what is lost in our accelerating shift to a more virtual world.

And he provides a clear path forward for helping us connect better with others. Morgan argues that while virtual communication will never be as rich or intuitive as a face-to-face meeting, recent research suggests that what will help--and what we need to learn--is to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the pre-virtual era. He explains and guides us through this important process, providing rules for virtual feedback, an empathy assessment and virtual temperature check, tips for creating trust in a virtual context, and advice for specific digital channels such as email and text, the conference call, Skype, and more.

Whether you're an entrepreneur, an independent professional, or a manager in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work.

Recenzijas

Advance Praise for Can You Hear Me?:

David Meerman Scott, bestselling author, The New Rules of Marketing and PR-- "A few years ago, the promise of virtual communications seemed like some sort of utopia. But it's increasingly tough to actually get our points across to other people online. Nick Morgan digs deep into the science and culture of online engagement and offers a valuable prescription for how we can all do better."

Daniel G. Amen, MD, founder, Amen Clinics; New York Times--bestselling author, Change Your Brain, Change Your Life-- "Nick Morgan's fascinating and important new book, Can You Hear Me?, will surely promote good brain health by helping people handle social media better, avoid embarrassing virtual mistakes, and feel more connected in their work and life."

Sabina Nawaz, CEO coach, keynote speaker, and writer; former executive, Microsoft-- "As a coach to CEOs who've helped shape the half-real, half-virtual world we live in today, I know well what a formidable challenge it has become to successfully communicate in that world. Nick Morgan's new book helps us all rise to that challenge."

Rebecca Corliss, Vice President of Marketing, Owl Labs-- "At Owl Labs, our goal is to make video communication feel more natural and inclusive by accurately capturing facial expressions, body language, and the other visual context. Nick Morgan's simple rules for improving virtual communications are sorely needed."

Garrett M. Graff, Executive Director, Cyber & Technology Program, The Aspen Institute-- "With wit and wisdom, Nick Morgan reveals a dark side of the modern communication revolution. This important book shows how we need to work to ensure that technology doesn't rob us of the humanity, emotion, and empathy that can make life--and work--fun."

Kim Campbell, former Prime Minister, Canada-- "Nick Morgan's new book, Can You Hear Me?, is a must-read for the clarity it brings to the confusing, increasingly virtual world we all live in today. Get it to learn how to communicate effectively when the rules aren't easily known.

Prologue: Is This Thing On? ix
Introduction: We're More Connected Than Ever, So Why Do I Feel So Alone? 1(26)
PART ONE THE FIVE BASIC PROBLEMS WITH VIRTUAL COMMUNICATIONS
1 The Lack of Feedback
Where's the emotional clarity?
27(16)
2 The Lack of Empathy
Where's the consistency?
43(22)
3 The Lack of Control
For better or worse, your life online is public
65(20)
4 The Lack of Emotion
Can you make me care?
85(20)
5 The Lack of Connection and Commitment
Anyone here from Dubuque?
105(22)
PART TWO SPECIFIC TECHNIQUES FOR SPECIFIC DIGITAL CHANNELS
6 Email, Email Alternatives, and Texting
127(22)
7 The Conference Call
149(18)
8 The Webinar
167(24)
9 The Chat Session
191(22)
10 Sales
213(20)
Conclusion 233(14)
Notes 247(8)
Index 255(12)
Acknowledgments 267(2)
About the Author 269
Nick Morgan is one of America's top communication coaches and thinkers. His clients include leaders of Fortune 50 companies. His blog reaches 100,000 readers every month and is widely syndicated. He appears regularly on CNN as an expert commentator and is a frequent contributor to HBR.org. He is the author of Give Your Speech, Change the World and Power Cues, both from Harvard Business Review Press.

Author social media/website info: publicwords.com/ twitter.com/DrNickMorgan facebook.com/nicholas.h.morgan linkedin.com/in/drnickmorgan/
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