List of Figures |
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xi | |
List of Tables |
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xiii | |
Preface |
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xv | |
Acknowledgments |
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xviii | |
1 Introduction |
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1 | (12) |
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1 | (2) |
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3 | (2) |
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The Anatomy of the Capable Company |
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5 | (5) |
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Just How Capable Is Your Company? |
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10 | (3) |
Part I Setting Direction |
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13 | (66) |
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15 | (20) |
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16 | (1) |
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Getting the Right Results in the Right Way |
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17 | (2) |
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19 | (3) |
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Generating Intellectual Capital |
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22 | (3) |
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Accelerating the Development of Leaders |
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25 | (2) |
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Relentless Focus on Execution |
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27 | (5) |
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The Building Blocks of the Capable Company |
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32 | (3) |
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3 Chart the Company Course |
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35 | (21) |
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35 | (1) |
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36 | (9) |
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45 | (1) |
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46 | (1) |
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Opportunities, Obstacles, and an Ever-Changing Environment |
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47 | (2) |
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49 | (1) |
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50 | (2) |
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Making Mid-Course Corrections |
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52 | (2) |
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Assess Your Company's Adaptability |
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54 | (1) |
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The Building Blocks of the Capable Company |
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55 | (1) |
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56 | (23) |
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56 | (1) |
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Taking the "Capable Company Eye Chart" Test |
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57 | (1) |
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Desired Relationships Among the Businesses |
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58 | (2) |
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Ramifications of How the Business Chooses to Compete |
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60 | (6) |
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Identifying the Work that Creates Advantage |
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66 | (4) |
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Defining Business Capabilities and Gaps |
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70 | (3) |
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From Capabilities to Projects |
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73 | (1) |
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Company DNA Under the Microscope |
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73 | (4) |
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The Building Blocks of the Capable Company |
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77 | (2) |
Part II Delivering Value |
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79 | (32) |
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5 Build the Value Exchange |
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81 | (12) |
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81 | (1) |
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Determining the Right Products and Services |
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82 | (2) |
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Making the Right Choices on Acquiring Capabilities |
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84 | (2) |
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Building Requisite Capabilities and Partnerships |
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86 | (3) |
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Balancing Infrastructure and Superstructure |
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89 | (2) |
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Alignment in a Boundaryless World |
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91 | (1) |
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The Building Blocks of the Capable Company |
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92 | (1) |
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6 Forge Customer Relationships |
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93 | (18) |
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94 | (1) |
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94 | (2) |
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Attracting the Right Customers |
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96 | (1) |
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Converting Prospects/Browsers to Customers |
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97 | (5) |
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Fulfilling Customers' Needs |
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102 | (3) |
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Retaining and Leveraging Customers |
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105 | (4) |
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The Building Blocks of the Capable Company |
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109 | (2) |
Part III The Development and Alignment of Capabilities |
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111 | (30) |
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7 Architect Business Structure |
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113 | (17) |
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113 | (1) |
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114 | (3) |
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Architecture Requirements |
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117 | (8) |
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Aligning IT to Business Strategy |
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125 | (1) |
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Creating a Dynamic Architecture |
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126 | (1) |
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Balancing Organizational and Corporate Structure |
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127 | (2) |
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The Building Blocks of the Capable Company |
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129 | (1) |
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130 | (11) |
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130 | (2) |
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The Problem with Best Practices |
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132 | (1) |
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Organization Archetype Implications |
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133 | (9) |
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Aligning People, Process, and Technology Proactively |
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142 | (4) |
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The Building Blocks of the Capable Company |
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146 | |
Part IV Accelerating Change |
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141 | (47) |
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149 | (14) |
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150 | (1) |
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Solving the Scorecard Conundrum: Where and When to Start |
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150 | (1) |
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Aligning Measures with Business Strategy |
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151 | (6) |
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Taking the Enterprise Perspective |
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157 | (1) |
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158 | (1) |
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No Excuses: Getting and Delivering the Right Data |
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158 | (1) |
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Allowing Performance Measurement to Be Interdependent |
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159 | (2) |
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The Building Blocks of the Capable Company |
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161 | (2) |
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10 Continually Refresh Capabilities |
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163 | (25) |
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163 | (1) |
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A Model for Continual Business Alignment |
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163 | (2) |
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Take Account of New Business Realities |
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165 | (3) |
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168 | (2) |
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Identify Business Capabilities |
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170 | (2) |
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Updating Architecture Requirements |
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172 | (3) |
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Tuning Capabilities Through Projects |
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175 | (3) |
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Changing the Course of In-Flight Projects |
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178 | (1) |
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Orchestrating a Projects Agenda |
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179 | (3) |
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182 | (1) |
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The Building Blocks of the Capable Company |
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183 | (2) |
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Example of a Capability Refresh Cycle |
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185 | (3) |
Epilogue: Governance in a Capable Company |
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188 | (3) |
Suggested Reading |
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191 | (4) |
Bibliography |
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195 | (2) |
Glossary |
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197 | (10) |
Index |
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207 | |