Preface |
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xi | |
Chapter 1 A Brief Introduction to Public Relations |
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1 | (17) |
Chapter 2 Ethics and the Law |
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18 | (30) |
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21 | (3) |
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2 Chocolate Milk Study's News Release Brings Unwanted Attention |
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24 | (10) |
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3 Disclosure Is Always in Style |
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34 | (10) |
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4 Product Packaging for e-Liquids |
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44 | (4) |
Chapter 3 Corporate Social Responsibility |
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48 | (55) |
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5 Food for Thought: Pig Stalls Become Focal Point of Animal Rights Debate |
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52 | (23) |
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6 Apple iProblem: Subcontractor Worker Issues Bring Negative Attention |
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75 | (16) |
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7 Developing Wines With a Conscience: South African Wine Industry Confronts Societal Issues |
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91 | (12) |
Chapter 4 Media Relations |
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103 | (65) |
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8 #ChevyGuy Knows His #TechnologyAndStuff: Social Listening With Nimble Marketing Pays Big Dividends |
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112 | (9) |
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9 When Every Drop Counts: ALS Ice Bucket Challenge Floods Nonprofit With Cash |
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121 | (13) |
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10 Face Value: Face Transplant Surgery Balances Privacy, Ethics, and Publicity |
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134 | (14) |
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11 Domino's Pizza: Regaining Customer Trust After Employee Prank |
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148 | (10) |
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12 The Largest State-Owned Utility Publicizes Going Digital |
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158 | (10) |
Chapter 5 Conflict Management |
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168 | (89) |
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13 Flying the Unfriendly Skies: "Coffee, Tea, or a Savage Beating?" |
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175 | (15) |
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14 "Lean Finely Textured Beef" or "Pink Slime"? |
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190 | (23) |
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15 The Politics of Pink: Susan G. Komen for the Cure Steps Into Partisan Minefield |
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213 | (18) |
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16 Deepwater Horizon Blowout: Rehabilitating a Reputation After a Catastrophic Spill |
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231 | (26) |
Chapter 6 Activism |
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257 | (73) |
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17 Part 1: Black fish Documentary Mobilizes SeaWorld Activists |
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262 | (16) |
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18 Part 2: SeaWorld Responds With Truth Campaign |
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278 | (18) |
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19 "Beyond Disgusting": Bacteria-Fighting Mom Takes on Restaurant Play Areas |
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296 | (16) |
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20 Guitar Hero Strikes a Chord: Social Media Teaches Customer Service Lesson |
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312 | (8) |
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21 Break the Silence. Make the Call: Reaching Out to Victims and Families of Domestic Violence |
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320 | (10) |
Chapter 7 Consumer Relations |
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330 | (48) |
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22 Starbucks: Two Men Arrested for Doing...Not Much |
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333 | (20) |
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23 Keep Calm and Carry On, With or Without Chicken |
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353 | (8) |
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24 Making the Potato Top of Mind: Consumer Research Connects "Linda" to Potatoes |
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361 | (17) |
Chapter 8 Entertainment and Leisure |
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378 | (73) |
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25 Concussions: A Yellow Flag on the NFL |
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383 | (20) |
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26 Penn State Fumbles: Child Abuser Operates Undetected in Happy Valley |
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403 | (21) |
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27 The Five Seasons of Salem: A City Broadens Beyond Halloween Appeal |
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424 | (12) |
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28 Sony PlayStation: It Only Does Everything! (Except Protect Private Data and Communicate Effectively) |
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436 | (15) |
Chapter 9 Community Relations |
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451 | (38) |
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29 Take 'Em Down NOLA! Civic Activism and Political Leadership Confront the Lost Cause |
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454 | (9) |
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30 I'm Watching You...: School-Issued Laptop "Spycam" Invades Privacy |
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463 | (16) |
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31 "It's the Real Thing": Protest at the Jewish Museum |
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479 | (10) |
Chapter 10 Cultural and Other Considerations |
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489 | (30) |
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32 Finding Authentic Moments; Avoiding #EpicFails |
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492 | (11) |
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33 Containing the Deadly Marburg Virus: Taking a Culturally Based Communication Approach |
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503 | (9) |
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34 Shark Fin Soup: Hong Kong Disneyland Loses Magic for Some |
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512 | (7) |
Chapter 11 Financial Communications and Investor Relations |
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519 | (60) |
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35 Initial Public Offering-It's a Snap! |
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525 | (17) |
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36 Part 1: Wells Fargo: "Run It Like You Own It" Leads to Massive Fraud |
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542 | (17) |
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37 Part 2: Wells Fargo: Making Things Right-Putting Actions Behind Words |
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559 | (15) |
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38 Paychex, Inc., Sees Big Payoff in First Investor Relations Day |
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574 | (5) |
Appendices |
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579 | (30) |
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A Guidelines for Case Study in the Classroom |
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579 | (4) |
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583 | (4) |
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C Theories of Public Relations, Communication, and Related Theories |
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587 | (4) |
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D Ways Organizations Communicate |
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591 | (6) |
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E Effective Communication Considerations |
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597 | (2) |
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F Organizational Responses |
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599 | (4) |
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G PRSA Member Code of Ethics |
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603 | (6) |
Index |
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609 | |