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E-grāmata: Cases in Public Relations Management: The Rise of Social Media and Activism

3.74/5 (21 ratings by Goodreads)
(Utica College, USA)
  • Formāts: 634 pages
  • Izdošanas datums: 07-Aug-2019
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781351613507
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  • Formāts: 634 pages
  • Izdošanas datums: 07-Aug-2019
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781351613507
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Developed for advanced students in public relations, Cases in Public Relations Management uses recent cases in public relations that had outcomes varying from expected to unsuccessful. The text challenges students to think analytically, strategically, and practically. Each case is based on real events, and is designed to encourage discussion, debate, and exploration of the options available to today's strategic public relations manager.

Key features of this text include coverage of the latest controversies in current events, discussion of the ethical issues that have made headlines in recent years, and strategies used by public relations practitioners. Each case has extensive supplemental materials taken directly from the case for students' further investigation and discussion. The case study approach encourages readers to assess what they know about communication theory, the public relations process, and management practices, and prepares them for their future careers as PR practitioners.

New to the third edition are:

  • Over 30 new case studies, including coverage of social media and social responsibility elements
  • Each case will contain a short author video over PowerPoint slides that emphasizes the key takeaways from the case
  • Additional emphasis on social media and new emphasis on apps that apply to communication management today
  • End-of-chapter exercises
  • Fully enhanced companion website that includes:
    • Instructor resources: PowerPoint presentations, Video Clips, Case Supplements, Instructor Guides
    • Student resources: Quizzes, Glossary, Case Supplements

Recenzijas

"Swann's third edition of Cases in Public Relations Management is organized in such a way as to offer foundational knowledge of the broader field of PR and of the narrower topics of each chapter before diving into specific cases. The discussion questions in each chapter are certain to prompt critical thinking and deep class discussions." -- Emily S. Kinsky, West Texas A&M University

Preface xi
Chapter 1 A Brief Introduction to Public Relations 1(17)
Chapter 2 Ethics and the Law 18(30)
1 What Would You Do?
21(3)
2 Chocolate Milk Study's News Release Brings Unwanted Attention
24(10)
3 Disclosure Is Always in Style
34(10)
4 Product Packaging for e-Liquids
44(4)
Chapter 3 Corporate Social Responsibility 48(55)
5 Food for Thought: Pig Stalls Become Focal Point of Animal Rights Debate
52(23)
6 Apple iProblem: Subcontractor Worker Issues Bring Negative Attention
75(16)
7 Developing Wines With a Conscience: South African Wine Industry Confronts Societal Issues
91(12)
Chapter 4 Media Relations 103(65)
8 #ChevyGuy Knows His #TechnologyAndStuff: Social Listening With Nimble Marketing Pays Big Dividends
112(9)
9 When Every Drop Counts: ALS Ice Bucket Challenge Floods Nonprofit With Cash
121(13)
10 Face Value: Face Transplant Surgery Balances Privacy, Ethics, and Publicity
134(14)
11 Domino's Pizza: Regaining Customer Trust After Employee Prank
148(10)
12 The Largest State-Owned Utility Publicizes Going Digital
158(10)
Chapter 5 Conflict Management 168(89)
13 Flying the Unfriendly Skies: "Coffee, Tea, or a Savage Beating?"
175(15)
14 "Lean Finely Textured Beef" or "Pink Slime"?
190(23)
15 The Politics of Pink: Susan G. Komen for the Cure Steps Into Partisan Minefield
213(18)
16 Deepwater Horizon Blowout: Rehabilitating a Reputation After a Catastrophic Spill
231(26)
Chapter 6 Activism 257(73)
17 Part 1: Black fish Documentary Mobilizes SeaWorld Activists
262(16)
18 Part 2: SeaWorld Responds With Truth Campaign
278(18)
19 "Beyond Disgusting": Bacteria-Fighting Mom Takes on Restaurant Play Areas
296(16)
20 Guitar Hero Strikes a Chord: Social Media Teaches Customer Service Lesson
312(8)
21 Break the Silence. Make the Call: Reaching Out to Victims and Families of Domestic Violence
320(10)
Chapter 7 Consumer Relations 330(48)
22 Starbucks: Two Men Arrested for Doing...Not Much
333(20)
23 Keep Calm and Carry On, With or Without Chicken
353(8)
24 Making the Potato Top of Mind: Consumer Research Connects "Linda" to Potatoes
361(17)
Chapter 8 Entertainment and Leisure 378(73)
25 Concussions: A Yellow Flag on the NFL
383(20)
26 Penn State Fumbles: Child Abuser Operates Undetected in Happy Valley
403(21)
27 The Five Seasons of Salem: A City Broadens Beyond Halloween Appeal
424(12)
28 Sony PlayStation: It Only Does Everything! (Except Protect Private Data and Communicate Effectively)
436(15)
Chapter 9 Community Relations 451(38)
29 Take 'Em Down NOLA! Civic Activism and Political Leadership Confront the Lost Cause
454(9)
30 I'm Watching You...: School-Issued Laptop "Spycam" Invades Privacy
463(16)
31 "It's the Real Thing": Protest at the Jewish Museum
479(10)
Chapter 10 Cultural and Other Considerations 489(30)
32 Finding Authentic Moments; Avoiding #EpicFails
492(11)
33 Containing the Deadly Marburg Virus: Taking a Culturally Based Communication Approach
503(9)
34 Shark Fin Soup: Hong Kong Disneyland Loses Magic for Some
512(7)
Chapter 11 Financial Communications and Investor Relations 519(60)
35 Initial Public Offering-It's a Snap!
525(17)
36 Part 1: Wells Fargo: "Run It Like You Own It" Leads to Massive Fraud
542(17)
37 Part 2: Wells Fargo: Making Things Right-Putting Actions Behind Words
559(15)
38 Paychex, Inc., Sees Big Payoff in First Investor Relations Day
574(5)
Appendices 579(30)
A Guidelines for Case Study in the Classroom
579(4)
B Case Preparation
583(4)
C Theories of Public Relations, Communication, and Related Theories
587(4)
D Ways Organizations Communicate
591(6)
E Effective Communication Considerations
597(2)
F Organizational Responses
599(4)
G PRSA Member Code of Ethics
603(6)
Index 609
Patricia Swann, former dean of the School of Business and Justice Studies, is a professor of public relations and management at Utica College, USA. She is the executive director of the Raymond Simon Institute for Public Relations and Journalism and the past head for the Public Relations Division of the Association for Education in Journalism and Mass Communication. She has 20 years of experience in the public relations and journalism industries and has garnered numerous awards for her work.