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CCNA Cisco Certified Network Associate Routing and Switching Study Guide (Exams 200-120, ICND1, & ICND2), with Boson NetSim Limited Edition 5th edition [Grāmata]

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  • Formāts: Book, 1040 pages, height x width x depth: 231x185x56 mm, weight: 1617 g, 130 Illustrations
  • Sērija : Certification Press
  • Izdošanas datums: 16-Jun-2014
  • Izdevniecība: McGraw-Hill Professional
  • ISBN-10: 0071832084
  • ISBN-13: 9780071832083
  • Formāts: Book, 1040 pages, height x width x depth: 231x185x56 mm, weight: 1617 g, 130 Illustrations
  • Sērija : Certification Press
  • Izdošanas datums: 16-Jun-2014
  • Izdevniecība: McGraw-Hill Professional
  • ISBN-10: 0071832084
  • ISBN-13: 9780071832083
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The best fully integrated study system availableWith hundreds of practice questions and hands-on exercises, CCNA Cisco Certified Network Associate Routing and Switching Study Guide with Boson NetSim Limited Edition covers what you need to know--and shows you how to prepare--for these challenging exams.





100% complete coverage of all official exam objectives Exam Readiness checklist - you're ready for the exams when all objectives on the list are checked off Inside the Exam sections in every chapter highlight key exam topics covered Two-Minute Drills for quick review at the end of every chapter Step-by-Step exercises integrated with the Boson NetSim Limited Edition Simulated exam questions match the format, tone,topics, and difficulty of the real exam





Covers all the exam topics, including:

Networks * OSI Reference Model * Layer 2 LAN Technologies * Bridges and Switches * TCP/IP and the Internet Layer * IP Addressing and Subnetting * VLSM * TCP/IP and the Transport Layer * Sending and Receiving TCP/IP Packets * Cisco IOS Software * Initial Switch Configuration * VLANs and Trunks * Switches and Redundancy * Routers and Routing * Initial Router Configuration * IOS Device Management * Management Protocols for Cisco Devices * Basic Routing * OSPF Routing * EIGRP Routing * Access Control Lists * Address Translation * IPv6 * WAN * Frame Relay

Electronic content includes:





Boson NetSim Limited Edition with 18 simulated lab exercises Boson Exam Engine with two CCNA practice exams Hour+ of video training PDF copy of the book Glossary in PDF format





System requirements for the Boson NetSim LE and the Boson Exam Engine:





Supported Operating SystemsWindows 8, Windows 7, Windows Vista, Windows XP NET FrameworkMicrosoft .NET Framework Version 4.0 Processor1-GHz Pentium processor or equivalent (Minimum); 3-GHz Pentium processor or equivalent (Recommended) RAM512MB (Minimum); 2GB (Recommended) Hard DiskUp to 100MB of available space Display1024×768, 256 colors (Minimum); 1024×768 high color, 32-bit (Recommended) Active Internet connection
Foreword xxvii
Preface xxix
Acknowledgments xxxv
Introduction xxxvii
Part I Introduction to Networking
1 Networks
3(16)
Introduction to Networks
4(5)
Network Characteristics
4(1)
Components
5(1)
Network Locations
6(1)
Local Area Networks
7(1)
Wide Area Networks
7(2)
Network Topologies
9(5)
Physical and Logical Topologies
11(1)
Fully and Partially Meshed Topologies
11(3)
Two-Minute Drill
14(1)
Q&A Self Test
15(4)
Self Test Answers
17(2)
2 OSI Reference Model
19(42)
Introduction to the OSI Reference Model
20(2)
Layers of the OSI Reference Model
22(23)
Layer 7: The Application Layer
23(1)
Layer 6: The Presentation Layer
24(1)
Layer 5: The Session Layer
25(1)
Layer 4: The Transport Layer
25(8)
Layer 3: The Network Layer
33(5)
Layer 2: The Data Link Layer
38(5)
Layer 1: The Physical Layer
43(2)
Devices
45(1)
Encapsulation and De-encapsulation
45(10)
Going Down the Protocol Stack
46(2)
Going Up the Protocol Stack
48(2)
Layers and Communication
50(5)
Two-Minute Drill
55(2)
Q&A Self Test
57(4)
Self Test Answers
59(2)
3 Layer 2 LAN Technologies
61(32)
Ethernet Evolution and Standards
62(8)
Ethernet Operation
63(2)
Ethernet Implementations
65(1)
Framing
66(4)
Addressing
70(4)
Bit Values
70(1)
Power of 2
71(1)
Hexadecimal Conversion
72(1)
MAC Addresses
73(1)
Ethernet Connections
74(13)
Cabling Types
74(8)
Ethernet Media Types
82(5)
Two-Minute Drill
87(1)
Q&A Self Test
88(5)
Self Test Answers
90(3)
4 Bridges and Switches
93(34)
Problems and Limitations of Ethernet
94(2)
Distance and Extension of LANs
94(1)
Collisions, Collision Domains, and Congestion
95(1)
Solutions to Collision Problems
96(4)
Bridges
97(2)
Switches
99(1)
Bridges versus Switches
100(5)
Methods of Switching
101(2)
Duplexing
103(2)
Switching Functions
105(14)
Learning Function
106(2)
Forwarding Function
108(7)
Loops
115(4)
Two-Minute Drill
119(1)
Q&A Self Test
120(7)
Self Test Answers
122(5)
Part II TCP/IP Protocol Suite
5 TCP/IP and the Internet Layer
127(32)
TCP/IP Protocol Stack
128(8)
Internet Layer
129(2)
Introduction to TCP/IP Addressing
131(5)
TCP/IP Internet Protocols
136(8)
DHCP
136(2)
ARP
138(5)
ICMP
143(1)
TCP/IP Tools for Windows PCs
144(9)
ipconfig Command
145(2)
The ping Command
147(2)
The tracert Command
149(1)
The arp Command
150(3)
Two-Minute Drill
153(2)
Q&A Self Test
155(4)
Self Test Answers
157(2)
6 IP Addressing and Subnetting
159(34)
IP Addressing Review
160(3)
Distinguishing Between Classes of Addresses
161(1)
IP Address Components
162(1)
Subnetting
163(6)
Subnet Masks
164(1)
Subnet Mask Values
165(4)
IP Address Planning
169(8)
Step 1: Determine Network and Host Requirements
169(1)
Step 2: Satisfy Host and Network Requirements
170(1)
Step 3: Determine the Subnet Mask
171(1)
Step 4: Determine the Network Addresses
172(2)
Step 5: Determine the Directed Broadcast Addresses
174(1)
Step 6: Determine the Host Addresses
175(1)
Exercise 6-1: IP Address Planning
176(1)
Determining IP Address Components
177(9)
Six-Step Approach for Determining IP Address Components
178(1)
Example #1 for Determining IP Address Components
179(1)
Example #2 for Determining IP Address Components
180(1)
Example #3 for Determining IP Address Components
181(2)
Exercise 6-2: Determining Network, Directed Broadcast, and Host Components
183(3)
Two-Minute Drill
186(2)
Q&A Self Test
188(5)
Self Test Answers
190(3)
7 VLSM
193(32)
VLSM
194(7)
Features of VLSM
194(2)
Addressing with VLSM
196(2)
VLSM Example 1
198(2)
VLSM Example 2
200(1)
Route Summarization
201(17)
Advantages of Summarization
202(1)
Classless Interdomain Routing
203(1)
Hierarchical Addressing
204(1)
Routing and Subnet Masks
205(3)
The Routing Table
208(2)
Performing Summarization
210(3)
Exercise 7-1: Performing Route Summarization
213(2)
Exercise 7-2: Verifying Route Summarization
215(3)
Two-Minute Drill
218(1)
Q&A Self Test
219(6)
Self Test Answers
222(3)
8 TCP/IP and the Transport Layer
225(22)
Transport Layer Functions
226(2)
Flow Control
226(1)
Reliability
227(1)
Multiplexing
227(1)
Segmentation
228(1)
Transport Layer Protocols
228(4)
Transmission Control Protocol
228(2)
User Datagram Protocol
230(2)
TCP and UDP Applications
232(4)
Ports
233(1)
Application Mapping
234(2)
Session Establishment
236(6)
TCP's Three-Way Handshake
236(2)
TCP's Sequencing and Acknowledgments
238(1)
TCP's Flow Control and Windowing
239(3)
Two-Minute Drill
242(2)
Q&A Self Test
244(3)
Self Test Answers
246(1)
9 Sending and Receiving TCP/IP Packets
247(20)
Network Components and Addressing Review
248(3)
Layer 1 Components
248(1)
Layer 2 Components
248(1)
Layer 3 Components
249(2)
End-to-End Delivery Example
251(9)
PC-A Acquires Addressing Information
252(1)
PC-A Opens Up a Session to PC-B
253(7)
Two-Minute Drill
260(1)
Q&A Self Test
261(6)
Self Test Answers
263(4)
Part III Cisco Catalyst Switches
10 Cisco IOS Software
267(60)
Introduction to Cisco Device Configuration
268(6)
Router and Switch Connections
269(4)
Device Startup
273(1)
Command-Line Interface (CLI)
274(4)
IOS Differences
275(1)
Interacting with IOS
275(1)
CLI Access Modes
276(2)
IOS Basics
278(10)
Command Abbreviation and Completion
278(1)
Context-Sensitive Help
279(1)
Error Messages
280(2)
Entering Commands
282(3)
IOS Feature Example
285(2)
Exercise 10-1: Using IOS Features
287(1)
Basic IOS Configuration
288(11)
Accessing Configuration Mode
288(1)
Device Identification
289(1)
Subconfiguration Modes
290(1)
Line Configuration
291(4)
Interface Configuration
295(4)
Basic IOS Security Configuration
299(6)
Physical and Environmental Threats
299(1)
Passwords
300(4)
Login Banners
304(1)
IOS Operation and Verification
305(16)
Show and Debug Command Overview
306(1)
Running and Startup Configuration
306(3)
Device Version Information
309(2)
Interface Information
311(4)
Exercise 10-2: Using the CLI to Set Up a Basic Router Configuration
315(6)
Two-Minute Drill
321(2)
Q&A Self Test
323(4)
Self Test Answers
325(2)
11 Initial Switch Configuration
327(34)
2960 Overview
328(4)
2960 Hardware Chassis
330(1)
2960 LEDs and MODE Button
331(1)
MODE Button
331(1)
Switch Startup
332(6)
Switch Bootup Process
332(4)
System Configuration Dialog
336(2)
Basic Switch Configuration
338(5)
IP Address and Default Gateway
339(1)
Example Configuration
340(1)
Exercise 11-1: Configuring the Switches
341(2)
Basic Switch Operation and Verification
343(4)
MAC Address Table
343(1)
Static MAC Addresses
344(1)
Exercise 11-2: CAM Tables
345(2)
Port Security Feature
347(7)
Port Security Configuration
347(3)
Port Security Verification
350(4)
Two-Minute Drill
354(2)
Q&A Self Test
356(5)
Self Test Answers
358(3)
12 VLANs and Trunks
361(48)
VLAN Overview
362(7)
Subnets and VLANs
365(1)
Scalability
366(1)
VLANs and Traffic Types
367(1)
VLAN Membership
368(1)
VLAN Connections
369(9)
Access Link Connections
370(1)
Trunk Connections
370(8)
VLAN Trunk Protocol
378(8)
VTP Modes
379(2)
VTP Messages
381(2)
VTP Pruning
383(3)
VLAN Configuration
386(18)
Configuring VTP
387(2)
Configuring Trunks
389(4)
Exercise 12-1: Configuring Trunks on Your Switches
393(1)
Creating VLANs
394(3)
Basic Troubleshooting of VLANs and Trunks
397(3)
Exercise 12-2: Configuring VLANs on Your Switches
400(4)
Two-Minute Drill
404(2)
Q&A Self Test
406(3)
Self Test Answers
408(1)
13 Switches and Redundancy
409(50)
Layer 2 Redundancy
410(7)
Hierarchical Campus Design
410(2)
Layer 2 Issues
412(2)
show processes Command
414(3)
Spanning Tree Protocol
417(17)
Bridge Protocol Data Units
418(1)
Root Switch
419(2)
Root Port
421(2)
Designated Port
423(1)
Port States
424(2)
Layer 2 Convergence
426(3)
Per-VLAN STP Plus
429(1)
Simple STP Example
430(4)
Rapid Spanning Tree Protocol
434(9)
Additional Port Roles
435(1)
RSTP BPDUs
436(1)
RSTP Convergence Features
436(2)
RSTP Configuration
438(2)
PVST+ and RSTP Optimization
440(2)
Exercise 13-1: Examining STP Information on Your Switches
442(1)
EtherChannels
443(4)
EtherChannel Overview
443(2)
EtherChannel Configuration
445(2)
STP Troubleshooting
447(3)
Loop Identification
447(1)
Configuration Remedies
447(3)
Two-Minute Drill
450(2)
Q&A Self Test
452(7)
Self Test Answers
455(4)
Part IV Cisco Routers and LANs
14 Routers and Routing
459(34)
Routing Introduction
461(4)
Types of Routes
461(1)
Autonomous Systems
462(1)
Administrative Distance
463(2)
Dynamic Routing Protocols
465(7)
Routing Metrics
465(1)
Distance Vector Protocols
466(2)
Link State Protocols
468(3)
Hybrid Protocols
471(1)
Distance Vector Protocol Problems and Solutions
472(15)
Problem: Convergence
473(6)
Problem: Routing Loops
479(8)
Two-Minute Drill
487(2)
Q&A Self Test
489(4)
Self Test Answers
491(2)
15 Initial Router Configuration
493(46)
Router Hardware Components
494(2)
Read-Only Memory (ROM)
494(1)
Other Components
495(1)
Router Bootup Process
496(12)
Bootstrap Program
498(3)
System Configuration Dialog
501(3)
Configuration Register
504(4)
Disabling Unused Services
508(10)
Manually Disabling Unused Services
509(3)
AutoSecure
512(6)
Router Configuration
518(8)
Interface Configuration
518(4)
Subnet Zero Configuration
522(1)
Static Host Configuration
522(2)
Exercise 15-1: Using IOS Features
524(2)
Router-on-a-Stick
526(6)
Subinterface Configuration
526(1)
Interface Encapsulation
527(1)
Router-on-a-Stick Example Configuration
528(4)
Two-Minute Drill
532(2)
Q&A Self Test
534(5)
Self Test Answers
536(3)
16 IOS Device Management
539(54)
Router Configuration Files
540(8)
Saving Configuration Files
540(2)
Restoring Configuration Files
542(1)
Creating and Deleting Configuration Files
543(1)
Configuration File Nomenclature
544(1)
Review of Configuration Files
545(1)
Exercise 16-1: Manipulating Your Router's Configuration Files
546(2)
Changes in Your Network
548(1)
Adding Devices
548(1)
Changing Devices
548(1)
IOS Image Files
549(6)
Naming Conventions for IOS Images
550(1)
Before Upgrading the IOS Image
551(1)
Backing Up an IOS Image
552(1)
Loading an IOS Image
553(2)
Remote Access to Your IOS Device
555(3)
SSH vs. Telnet Access
556(1)
SSH Configuration
557(1)
Basic Troubleshooting
558(20)
Local ARP Table
560(1)
Cisco Discovery Protocol (CDP)
560(5)
Layer 3 Connectivity Testing
565(8)
Layer 7 Connectivity Testing
573(2)
Debug Overview
575(2)
Exercise 16-2: Using the Router's Troubleshooting Tools
577(1)
Licensing
578(8)
Installing Licenses
580(1)
Licensing Verification
580(2)
Managing Licenses
582(4)
Two-Minute Drill
586(2)
Q&A Self Test
588(5)
Self Test Answers
591(2)
17 Management Protocols for Cisco Devices
593(38)
Network Time Protocol
594(6)
NTP Overview
594(2)
NTP Configuration
596(1)
NTP Verification
597(2)
NTP Configuration Example
599(1)
Dynamic Host Configuration Protocol
600(5)
DHCP Server Configuration
601(3)
DHCP Relay Configuration
604(1)
Simple Network Management Protocol
605(4)
SNMP Overview
605(1)
SNMP Versions
606(1)
SNMP Configuration
607(2)
Logging
609(5)
Logging Messages
610(1)
Logging Severity Levels
610(1)
Logging Configuration
611(1)
Logging Verification
612(1)
Logging CLI Example
613(1)
NetFlow
614(8)
NetFlow Architecture
615(1)
NetFlow Configuration
616(1)
NetFlow Verification
617(5)
Two-Minute Drill
622(2)
Q&A Self Test
624(7)
Self Test Answers
626(5)
Part V Routing
18 Basic Routing
631(58)
Static Routes
632(13)
Static Route Configuration
633(1)
Default Route Configuration
634(1)
Default Network Configuration
635(1)
Default Routes and Distance Vector Protocols
636(2)
Static Route Verification and Troubleshooting
638(1)
Exercise 18-1: Static Route Configuration
639(3)
Exercise 18-2: Basic IP and Routing Troubleshooting
642(3)
Dynamic Routing Protocol Basics
645(3)
The router Command
646(1)
The network Command
646(2)
RIP
648(17)
RIP Operation
648(3)
RIP Configuration
651(3)
RIP Verification and Troubleshooting
654(5)
Exercise 18-3: Configuring RIP
659(2)
Exercise 18-4: Basic RIP Troubleshooting
661(4)
Default Gateway Redundancy
665(18)
Problems of Traditional Default Gateway Redundancy Solutions
665(2)
Hot Standby Routing Protocol
667(9)
Other Protocols
676(7)
Two-Minute Drill
683(2)
Q&A Self Test
685(4)
Self Test Answers
687(2)
19 OSPF Routing
689(42)
OSPF Overview
690(4)
Hierarchical Design: Areas
691(2)
Metric Structure
693(1)
OSPF Operation
694(8)
Router Identities
695(1)
Finding Neighbors
695(2)
Designated and Backup Designated Routers
697(2)
Sharing Routing Information
699(3)
OSPF Configuration
702(8)
Loopback Interfaces
705(1)
Default Route Propagation
706(1)
OSPF Metric Values
706(2)
OSPF Authentication
708(2)
OSPF Troubleshooting
710(15)
The show ip protocols Command
710(1)
The show ip route Command
711(1)
The show ip ospf Command
712(1)
The show ip ospf database Command
713(1)
The show ip ospf interface Command
714(1)
The show ip ospf neighbor Command
715(1)
The debug ip ospf adj Command
715(1)
The debug ip ospf events Command
716(1)
The debug ip ospf packet Command
717(1)
Exercise 19-1: Configuring OSPF
718(2)
Exercise 19-2: Troubleshooting OSPF
720(5)
Two-Minute Drill
725(2)
Q&A Self Test
727(4)
Self Test Answers
729(2)
20 EIGRP Routing
731(32)
EIGRP Overview
732(2)
Metrics and Interoperability
733(1)
Routing Tables and Updates
733(1)
EIGRP Operation
734(4)
Building Neighbor Relationships
735(1)
Choosing Routes
736(2)
EIGRP Configuration
738(7)
EIGRP Configuration Example
739(1)
Other EIGRP Commands
740(5)
EIGRP Troubleshooting
745(10)
The show ip protocols Command
745(1)
The show ip route Command
746(1)
The show ip eigrp neighbors Command
747(2)
The show ip eigrp topology Command
749(1)
The show ip eigrp interfaces Command
750(1)
The show ip eigrp traffic Command
750(1)
The debug ip eigrp Command
751(1)
The debug eigrp packets Command
752(3)
Two-Minute Drill
755(2)
Q&A Self Test
757(6)
Self Test Answers
759(4)
Part VI Advanced Cisco Router Features
21 Access Control Lists
763(44)
ACL Overview
764(5)
Definition
764(1)
Types
765(1)
Processing
766(3)
Basic ACL Configuration
769(6)
Creating an ACL
770(1)
Matching on Addresses: Wildcard Masks
770(4)
Activating an ACL
774(1)
ACL Types
775(21)
Standard Numbered ACLs
776(5)
Exercise 21-1: Configuring Standard Numbered ACLs
781(3)
Extended Numbered ACLs
784(6)
Named ACLs
790(2)
ACL Remarks
792(1)
Access List Verification
792(3)
ACL Changes
795(1)
ACL Placement
796(6)
Standard ACLs
797(1)
Extended ACLs
798(4)
Two-Minute Drill
802(2)
Q&A Self Test
804(3)
Self Test Answers
806(1)
22 Address Translation
807(38)
Address Translation Overview
808(3)
Running Out of Addresses
808(1)
Private Addresses
809(1)
Address Translation
810(1)
Address Translation Types
811(8)
Terms and Definitions
811(1)
Network Address Translation
811(3)
Port Address Translation
814(3)
Advantages of Address Translation
817(1)
Disadvantages of Address Translation
818(1)
Address Translation Configuration
819(9)
NAT Configuration
820(4)
PAT Configuration
824(1)
Address Translation Verification
825(3)
Translation Process and Troubleshooting
828(10)
Local-to-Global Translation
828(1)
Global-to-Local Translation
829(1)
Address Translation Troubleshooting
829(1)
Exercise 22-1: Configuring Static Address Translation
830(3)
Exercise 22-2: Configuring Dynamic Address Translation
833(5)
Two-Minute Drill
838(2)
Q&A Self Test
840(5)
Self Test Answers
843(2)
23 IPv6
845(40)
Necessity of IPv6
846(3)
Growth Issues
846(1)
IPv6 Features
847(2)
IPv6 Addressing
849(6)
IPv6 Address Format
849(1)
Types of IPv6 Addresses
850(5)
IPv6 Enhancements
855(4)
IPv6 Header
855(2)
ICMPv6
857(2)
Address Assignment
859(2)
Static Address Assignment
859(1)
DHCPv6
859(1)
Stateless Auto-configuration
860(1)
Routing and IPv6
861(4)
Supported Routing Protocols
861(4)
IPv6 Configuration
865(12)
Enabling IPv6 and Assigning Addresses
865(2)
IPv6 Static Routing
867(1)
RIPng
868(1)
OSPFv3
869(3)
EIGRP for IPv6
872(5)
Two-Minute Drill
877(2)
Q&A Self Test
879(6)
Self Test Answers
881(4)
Part VII Cisco Routers and WANs
24 WAN Introduction
885(52)
Wide Area Networking Overview
886(10)
Equipment and Components
886(2)
Connection Types
888(6)
WAN Interfaces on Cisco Routers
894(1)
WAN Cabling
894(1)
Encapsulation Methods
895(1)
HDLC
896(2)
Frame Type
896(1)
Configuring HDLC
897(1)
PPP
898(16)
PPP Components
899(2)
Configuring PPP
901(1)
Troubleshooting PPP
902(1)
PPP Authentication
903(7)
Exercise 24-1: Configuring PPP
910(2)
Exercise 24-2: Basic PPP Troubleshooting
912(2)
Virtual Private Networks
914(8)
Benefits
915(1)
VPN Types
915(3)
IPsec
918(4)
Generic Route Encapsulation Tunnels
922(7)
GRE Overview
923(1)
GRE Configuration and Verification
924(5)
Two-Minute Drill
929(2)
Q&A Self Test
931(6)
Self Test Answers
934(3)
25 Frame Relay
937(62)
Virtual Circuits
938(7)
Fully Meshed Design
938(2)
Advantages of VCs
940(2)
Types of VCs
942(2)
Supported Serial Connections
944(1)
Frame Relay Terms
945(12)
LMI
947(2)
DLCIs
949(4)
VC Data Rates
953(2)
Congestion Control
955(2)
Frame Relay Configuration
957(15)
Encapsulation Configuration
957(1)
LMI Configuration
958(1)
Troubleshooting LMI
959(3)
PVC Configuration
962(8)
Exercise 25-1: Configuring Frame Relay
970(2)
Non-Broadcast Multi-Access Environments
972(18)
Topology Types
973(1)
Split Horizon Issues
974(2)
Solutions to Split Horizon Problems
976(1)
Subinterfaces
977(7)
Exercise 25-2: Configuring Frame Relay with Subinterfaces
984(6)
Two-Minute Drill
990(2)
Q&A Self Test
992(13)
Self Test Answers
994(5)
Part VIII Appendixes
A Exam Readiness Checklist: CCNA 200-120
999(6)
B About the CD-ROM
1005(6)
System Requirements
1006(1)
Installing and Running the Boson NetSim LE and BEE
1006(2)
Boson NetSim LE
1007(1)
Register the Boson NetSim LE
1007(1)
BEE and Practice Exams
1007(1)
Video Training from the Author
1008(1)
Glossary
1008(1)
PDF Copy of the Book
1009(1)
Help
1009(1)
Removal of the Software Installation(s)
1009(1)
Troubleshooting the NetSim LE
1010(1)
McGraw-Hill Education Content Support
1010(1)
Boson Software Technical Support
1010(1)
Index 1011
Richard A. Deal operates his own company, The Deal Group Inc., recently relocated to Orlando, FL. He has almost 15 years experience in the computing and networking industry including networking, training, systems administration, and programming. In addition to a BS in Mathematics and Literature from Grove City College, Richard has certifications from Cisco: Cisco instructor, Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), Cisco Certified Network Professional (CCNP), and Cisco Certified Design Professional (CCDP). As a Cisco instructor, Richard teaches 9 different Cisco classes.