| Preface |
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xvii | |
| About the Authors |
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1 | (1) |
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Chapter One A First Look At Interpersonal Communication |
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2 | (34) |
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4 | (3) |
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5 | (1) |
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5 | (1) |
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6 | (1) |
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7 | (1) |
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The Process of Communication |
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7 | (8) |
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8 | (1) |
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9 | (3) |
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Interpersonal and Impersonal Communication |
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12 | (3) |
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Communication Principles and Misconceptions |
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15 | (3) |
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15 | (2) |
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Communication Misconceptions |
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17 | (1) |
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Social Media and Interpersonal Communication |
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18 | (4) |
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18 | (3) |
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Challenges of Social Media |
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21 | (1) |
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What Makes an Effective Communicator? |
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22 | (10) |
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Communication Competence Defined |
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22 | (1) |
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Characteristics of Competent Communicators |
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23 | (4) |
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Competence in Intercultural Communication |
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27 | (3) |
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Competence in Social Media |
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30 | (2) |
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32 | (1) |
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32 | (1) |
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33 | (1) |
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33 | (1) |
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34 | |
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Student Workbook A First Look At Interpersonal Communication (Following Page 35) |
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1 | (35) |
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1 | (4) |
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5 | (1) |
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6 | (1) |
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1.1 Communication Skills Inventory |
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6 | (3) |
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1.2 Mediated Communication |
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9 | (2) |
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11 | (2) |
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1.4 Assessing Communication Needs |
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13 | (1) |
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14 | (5) |
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Chapter One Study Guide Answers |
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19 | (17) |
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Chapter Two Communication And Identity: Creating And Presenting The Self |
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36 | (40) |
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Communication and the Self |
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38 | (13) |
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Self-Concept and Self-Esteem |
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38 | (2) |
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Biological and Social Roots of the Self |
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40 | (3) |
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Characteristics of the Self-Concept |
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43 | (4) |
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Culture, Gender, and Identity |
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47 | (2) |
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The Self-Fulfilling Prophecy and Communication |
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49 | (2) |
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Presenting the Self: Communication as Identity Management |
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51 | (7) |
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Public and Private Selves |
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51 | (1) |
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Characteristics of Identity Management |
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52 | (2) |
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54 | (1) |
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Managing Identities in Person and Online |
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55 | (2) |
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Identity Management and Honesty |
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57 | (1) |
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Self-Disclosure in Relationships |
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58 | (8) |
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Models of Self-Disclosure |
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58 | (3) |
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Benefits and Risks of Self-Disclosure |
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61 | (2) |
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Guidelines for Self-Disclosure |
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63 | (3) |
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Alternatives to Self-Disclosure |
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66 | (6) |
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67 | (1) |
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67 | (2) |
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69 | (1) |
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70 | (1) |
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70 | (2) |
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72 | (1) |
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72 | (1) |
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73 | (1) |
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73 | (1) |
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74 | |
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Student Workbook Communication And Identity: Creating And Presenting The Self (Following Page 75) |
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21 | (55) |
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21 | (3) |
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24 | (2) |
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26 | (1) |
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2.1 Who Do You Think You Are? |
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26 | (3) |
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2.2 Self-Concept Inventory |
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29 | (3) |
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2.3 Ego Boosters and Busters |
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32 | (5) |
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2.4 Reevaluating Your "Can'ts" |
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37 | (4) |
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2.5 Mediated Messages-Identity Management |
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41 | (1) |
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2.6 Assessing Identity Management |
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42 | (2) |
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2.7 Breadth and Depth of Relationships |
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44 | (3) |
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2.8 Reasons for Nondisclosure |
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47 | (3) |
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2.9 Degrees of Self-Disclosure |
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50 | (3) |
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2.10 Disclosure and Alternatives |
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53 | (5) |
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58 | (4) |
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Chapter Two Study Guide Answers |
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62 | (14) |
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Chapter Three Perception: What You See Is What You Get |
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76 | (38) |
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78 | (8) |
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79 | (1) |
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79 | (5) |
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84 | (1) |
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85 | (1) |
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86 | (7) |
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86 | (1) |
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86 | (3) |
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89 | (2) |
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91 | (2) |
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Common Tendencies in Perception |
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93 | (3) |
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We Judge Ourselves More Charitably Than We Judge Others |
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93 | (1) |
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We Cling to First Impressions |
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94 | (1) |
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We Assume that Others Are Similar to Us |
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94 | (1) |
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We Are Influenced by Our Expectations |
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95 | (1) |
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We Are Influenced by the Obvious |
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96 | (1) |
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96 | (4) |
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Elements of Perception Checking |
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97 | (1) |
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Perception Checking Considerations |
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97 | (3) |
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Empathy, Cognitive Complexity, and Communication |
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100 | (10) |
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100 | (2) |
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102 | (8) |
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110 | (1) |
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110 | (1) |
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111 | (1) |
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111 | (1) |
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112 | |
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Student Workbook Perception: What You See Is What You Get (Following Page 113) |
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63 | (51) |
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63 | (3) |
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66 | (1) |
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67 | (1) |
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3.1 Guarding Against Perceptual Errors |
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67 | (3) |
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3.2 Shifting Perspectives (Pillow Method) |
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70 | (4) |
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3.3 Perception-Checking Practice |
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74 | (5) |
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79 | (3) |
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3.5 Mediated Messages-Perception |
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82 | (2) |
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84 | (2) |
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3.7 Assessing Our Perception |
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86 | (3) |
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89 | (3) |
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Chapter Three Study Guide Answers |
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92 | (22) |
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Chapter Four Emotions: Feeling, Thinking, And Communicating |
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114 | (38) |
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116 | (5) |
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117 | (1) |
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117 | (1) |
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Cognitive Interpretations |
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117 | (2) |
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119 | (2) |
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Influences on Emotional Expression |
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121 | (5) |
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121 | (1) |
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121 | (1) |
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122 | (1) |
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122 | (2) |
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124 | (1) |
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124 | (2) |
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Guidelines for Expressing Emotions |
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126 | (8) |
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126 | (2) |
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Recognize the Difference between Feeling, Talking, and Acting |
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128 | (1) |
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Expand Your Emotional Vocabulary |
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128 | (1) |
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129 | (1) |
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Consider When and Where to Express Your Feelings |
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130 | (2) |
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Accept Responsibility for Your Feelings |
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132 | (1) |
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Be Mindful of the Communication Channel |
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132 | (2) |
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Managing Difficult Emotions |
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134 | (14) |
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Facilitative and Debilitative Emotions |
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134 | (1) |
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Sources of Debilitative Emotions |
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135 | (3) |
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Irrational Thinking and Debilitative Emotions |
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138 | (5) |
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Minimizing Debilitative Emotions |
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143 | (5) |
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148 | (1) |
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148 | (1) |
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149 | (1) |
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149 | (1) |
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150 | |
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Student Workbook Emotions: Feeling, Thinking, And Communicating (Following Page 151) |
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93 | (59) |
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93 | (2) |
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95 | (1) |
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96 | (1) |
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4.1 The Components of Emotion |
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96 | (3) |
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99 | (4) |
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4.3 Stating Emotions Effectively |
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103 | (2) |
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4.4 Emotional Language-Self-Talk |
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105 | (4) |
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4.5 Reappraising Irrational Thoughts |
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109 | (3) |
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4.6 Messages-Expressing Emotion |
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112 | (2) |
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114 | (2) |
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4.8 Assessing Nonverbal Reactions |
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116 | (2) |
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118 | (4) |
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Chapter Four Study Guide Answers |
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122 | (30) |
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Chapter Five Language: Barrier And Bridge |
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152 | (34) |
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154 | (2) |
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Understandings and Misunderstandings |
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156 | (5) |
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Understanding Words: Semantic Rules |
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156 | (2) |
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Understanding Structure: Syntactic Rules |
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158 | (2) |
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Understanding Context: Pragmatic Rules |
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160 | (1) |
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161 | (12) |
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161 | (1) |
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162 | (3) |
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165 | (1) |
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166 | (3) |
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The Language of Responsibility |
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169 | (4) |
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173 | (4) |
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173 | (1) |
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Reasons for Communicating |
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174 | (1) |
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174 | (1) |
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175 | (2) |
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177 | (5) |
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Verbal Communication Styles |
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177 | (3) |
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180 | (2) |
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182 | (1) |
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182 | (1) |
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183 | (1) |
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183 | (1) |
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184 | |
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Student Workbook Language: Barrier And Bridge (Following Page 185) |
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123 | (63) |
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123 | (3) |
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126 | (1) |
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127 | (1) |
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5.1 Misunderstood Language |
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127 | (4) |
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131 | (2) |
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133 | (5) |
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5.4 Mediated Messages-Language |
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138 | (1) |
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139 | (2) |
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141 | (4) |
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Chapter Five Study Guide Answers |
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145 | (41) |
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Chapter Six Nonverbal Communication: Messages Beyond Words |
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186 | (30) |
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Characteristics of Nonverbal Communication |
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188 | (7) |
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Nonverbal Skills Are Vital |
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188 | (1) |
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All Behavior Has Communicative Value |
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189 | (1) |
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Nonverbal Communication Is Primarily Relational |
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189 | (1) |
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Nonverbal Communication Serves Many Functions |
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190 | (2) |
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Nonverbal Communication Offers Deception Clues |
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192 | (1) |
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Nonverbal Communication Is Ambiguous |
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193 | (2) |
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Influences on Nonverbal Communication |
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195 | (3) |
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195 | (1) |
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196 | (2) |
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Types of Nonverbal Communication |
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198 | (14) |
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198 | (4) |
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202 | (3) |
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205 | (1) |
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206 | (2) |
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208 | (2) |
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210 | (1) |
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210 | (2) |
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212 | (1) |
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212 | (1) |
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213 | (1) |
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213 | (1) |
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214 | |
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Student Workbook Nonverbal Communication: Messages Beyond Words (Following Page 215) |
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147 | (69) |
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147 | (3) |
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150 | (1) |
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151 | (1) |
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6.1 Describing Nonverbal States |
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151 | (3) |
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6.2 Describing Nonverbal Behaviors |
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154 | (3) |
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6.3 Ambiguity, Contradiction, and Congruence |
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157 | (4) |
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161 | (2) |
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6.5 Assessing Nonverbal Behavior |
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163 | (2) |
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165 | (4) |
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Chapter Six Study Guide Answers |
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169 | (47) |
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Chapter Seven Listening: More Than Meets The Ear |
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216 | (32) |
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219 | (2) |
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219 | (1) |
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219 | (1) |
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220 | (1) |
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Elements in the Listening Process |
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221 | (3) |
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221 | (1) |
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221 | (1) |
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222 | (1) |
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222 | (1) |
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222 | (2) |
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The Challenge of Listening |
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224 | (4) |
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Types of Ineffective Listening |
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224 | (1) |
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Why We Don't Listen Better |
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225 | (2) |
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Meeting the Challenge of Listening Better |
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227 | (1) |
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Types of Listening Responses |
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228 | (16) |
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229 | (1) |
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230 | (1) |
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231 | (4) |
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235 | (3) |
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238 | (1) |
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238 | (2) |
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240 | (1) |
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Choosing the Best Listening Response |
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240 | (4) |
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244 | (1) |
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244 | (1) |
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245 | (1) |
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245 | (1) |
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246 | |
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Student Workbook Listening: More Than Meets The Ear (Following Page 247) |
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171 | (77) |
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171 | (3) |
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174 | (1) |
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175 | (1) |
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175 | (3) |
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7.2 Effective Questioning |
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178 | (3) |
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181 | (4) |
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185 | (5) |
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190 | (2) |
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7.6 Assessing Listening Situations |
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192 | (2) |
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194 | (6) |
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Chapter Seven Study Guide Answers |
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200 | (48) |
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PART III LOOKING AT RELATIONAL DYNAMICS |
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Chapter Eight Communication And Relational Dynamics |
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248 | (28) |
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Why We Form Relationships |
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250 | (5) |
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250 | (1) |
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251 | (1) |
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252 | (1) |
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253 | (1) |
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253 | (1) |
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253 | (1) |
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254 | (1) |
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254 | (1) |
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Models of Relational Dynamics |
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255 | (11) |
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A Developmental Perspective |
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255 | (7) |
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A Dialectical Perspective |
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262 | (4) |
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Characteristics of Relationships |
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266 | (2) |
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Relationships Are Constantly Changing |
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267 | (1) |
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Relationships Are Affected by Culture |
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267 | (1) |
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Communicating about Relationships |
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268 | (4) |
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Content and Relational Messages |
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268 | (1) |
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Types of Relational Messages |
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269 | (2) |
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271 | (1) |
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272 | (1) |
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272 | (1) |
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273 | (1) |
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273 | (1) |
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274 | |
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Student Workbook Communication And Relational Dynamics (Following Page 275) |
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201 | (75) |
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201 | (2) |
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203 | (1) |
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204 | (1) |
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8.1 Discovering Dialectics |
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204 | (2) |
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206 | (4) |
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8.3 Recognizing Relational Messages |
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210 | (2) |
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8.4 Forming Relationships |
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212 | (2) |
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8.5 Applying Knapp's Model |
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214 | (2) |
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216 | (3) |
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Chapter Eight Study Guide Answers |
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219 | (57) |
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Chapter Nine Interpersonal Communication In Close Relationships |
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276 | (34) |
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Intimacy in Close Relationships |
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278 | (6) |
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278 | (1) |
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Masculine and Feminine Intimacy Styles |
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279 | (2) |
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Cultural Influences on Intimacy |
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281 | (1) |
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Intimacy in Mediated Communication |
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282 | (1) |
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283 | (1) |
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Communication in Families |
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284 | (6) |
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Characteristics of Family Communication |
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284 | (2) |
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286 | (1) |
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Communication Patterns Within Families |
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287 | (3) |
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Communication in Friendships |
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290 | (4) |
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290 | (1) |
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Sex, Gender, and Friendship |
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291 | (3) |
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Friendship and Social Media |
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294 | (1) |
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Communication in Romantic Relationships |
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294 | (4) |
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295 | (1) |
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295 | (2) |
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297 | (1) |
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Improving Close Relationships |
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298 | (8) |
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Relationships Require Commitment |
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299 | (1) |
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Relationships Require Maintenance and Support |
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299 | (3) |
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Repairing Damaged Relationships |
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302 | (4) |
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306 | (1) |
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306 | (1) |
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307 | (1) |
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307 | (1) |
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308 | |
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Student Workbook Interpersonal Communication In Close Relationships (Following Page 309) |
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221 | (89) |
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221 | (3) |
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224 | (1) |
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225 | (1) |
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9.1 Assessing Self-Concept and Family Communication |
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225 | (2) |
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227 | (2) |
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9.3 Assessing Cultural and Gender Influences on Intimacy in Interpersonal Relationships |
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229 | (4) |
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233 | (3) |
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Chapter Nine Study Guide Answers |
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236 | (74) |
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Chapter Ten Improving Communication Climates |
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310 | (34) |
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Communication Climate and Confirming Messages |
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312 | (7) |
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Levels of Message Confirmation |
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312 | (5) |
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How Communication Climates Develop |
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317 | (2) |
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Defensiveness: Causes and Remedies |
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319 | (7) |
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319 | (1) |
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Preventing Defensiveness in Others |
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320 | (6) |
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326 | (14) |
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The Assertive Message Format |
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326 | (6) |
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Responding Nondefensively to Criticism |
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332 | (8) |
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340 | (1) |
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340 | (1) |
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341 | (1) |
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341 | (1) |
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342 | |
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Student Workbook Improving Communication Climates (Following Page 343) |
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237 | (107) |
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237 | (2) |
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239 | (1) |
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240 | (1) |
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10.1 Understanding Defensive Responses |
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240 | (5) |
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10.2 Defensive and Supportive Language |
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245 | (4) |
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10.3 Writing Assertive Messages |
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249 | (4) |
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10.4 Mediated Messages-Climate |
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253 | (1) |
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254 | (2) |
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10.6 Applying the "Sandwich Method" |
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256 | (4) |
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260 | (5) |
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Chapter Ten Study Guide Answers |
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265 | (79) |
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Chapter Eleven Managing Interpersonal Conflicts |
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344 | (32) |
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346 | (2) |
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346 | (2) |
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348 | (1) |
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Conflict Can Be Beneficial |
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348 | (1) |
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348 | (10) |
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349 | (1) |
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350 | (1) |
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351 | (3) |
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Compromising (Partial Lose-Lose) |
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354 | (2) |
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356 | (1) |
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356 | (2) |
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Conflict in Relational Systems |
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358 | (4) |
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Complementary, Symmetrical, and Parallel Styles |
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358 | (2) |
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Destructive Conflict Patterns: The Four Horsemen |
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360 | (1) |
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360 | (2) |
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Variables in Conflict Styles |
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362 | (2) |
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362 | (1) |
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363 | (1) |
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Constructive Conflict Skills |
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364 | (8) |
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Collaborative Problem Solving |
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365 | (3) |
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Constructive Conflict: Questions and Answers |
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368 | (4) |
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372 | (1) |
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372 | (1) |
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373 | (1) |
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373 | (1) |
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374 | |
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Student Workbook Managing Interpersonal Conflicts (Following Page 375) |
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267 | (109) |
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267 | (2) |
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269 | (1) |
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270 | (1) |
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11.1 Understanding Conflict Styles |
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270 | (6) |
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11.2 Your Conflict Styles |
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276 | (4) |
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11.3 The End versus the Means |
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280 | (3) |
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11.4 Win-Win Problem Solving |
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283 | (4) |
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11.5 Mediated Messages-Conflict Management |
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287 | (2) |
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289 | (1) |
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11.7 Assessing Your Conflict Style |
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290 | (2) |
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11.8 Repairing Relationships after Conflict |
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292 | (2) |
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294 | (4) |
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Chapter Eleven Study Guide Answers |
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298 | (78) |
| Endnotes |
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376 | (31) |
| Feature Box Notes |
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407 | (2) |
| Glossary |
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409 | (7) |
| Name Index |
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416 | (3) |
| Subject Index |
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419 | |
