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E-grāmata: Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers

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  • Formāts: PDF+DRM
  • Sērija : Lecture Notes in Computer Science 11970
  • Izdošanas datums: 18-Jan-2020
  • Izdevniecība: Springer Nature Switzerland AG
  • Valoda: eng
  • ISBN-13: 9783030395407
  • Formāts - PDF+DRM
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  • Formāts: PDF+DRM
  • Sērija : Lecture Notes in Computer Science 11970
  • Izdošanas datums: 18-Jan-2020
  • Izdevniecība: Springer Nature Switzerland AG
  • Valoda: eng
  • ISBN-13: 9783030395407

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This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions.
The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.

Conversational Agents in Healthcare: Using QCA to Explain Patients
Resistance to Chatbots for Medication.- An Approach for Ex-Post-Facto
Analysis of Knowledge Graph-Driven Chatbots the DBpedia Chatbot.- Privacy
Concerns in Chatbot Interactions.- Creating Humanlike Chatbots: What Chatbot
Developers Could Learn from Webcare Employees in Adopting a Conversational
Human Voice.- The Conversational Agent Emoty Perceived by People with
Neurodevelopmental Disorders: Is It a Human or a Machine.- Gender Bias in
Chatbot Design.- Conversational Web Interaction: Proposal of a Dialog-Based
Natural Language Interaction Paradigm for the Web.- Designing Chatbots for
Guiding Online Peer Support Conversations for Adults with ADHD.- Towards
Chatbots to Support Bibliotherapy Preparation and Delivery.- CivicBots
Chatbots for Supporting Youth in Societal Participation.- Using Theory of
Mind to Assess Users Sense of Agency in Social Chatbots.- Exploring Age
Differences in Motivations for and Acceptance of Chatbot Communication in a
Customer Service Context.- Improving Conversations: Lessons Learnt from
Manual Analysis of Chatbot Dialogues.- Conversational Repair in Chatbots for
Customer Service: The Effect of Expressing Uncertainty and Suggesting
Alternatives.- Working Together with Conversational Agents: The Relationship
of Perceived Cooperation with Service Performance Evaluation.- Chatbots for
the Information Acquisition at Universities A Students View on the
Application Area.- A Configurable Agent to Advance Peers Productive Dialogue
in MOOCs.- Small Talk Conversations and the Long-Term Use of Chatbots in
Educational Settings Experiences from a Field Study.