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E-grāmata: Clash of the Generations: Managing the New Workplace Reality

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  • Formāts: PDF+DRM
  • Izdošanas datums: 06-Oct-2016
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781119212461
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  • Formāts: PDF+DRM
  • Izdošanas datums: 06-Oct-2016
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781119212461
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Case studies and strategies for more effective multi-generational management

Clash of the Generations explores this new and increasingly common workplace phenomenon, and provides strategies to help managers navigate this ever more complex maze. Traditionally, older workers would retire and make room for the next generation; instead, Baby Boomers are now prolonging their time in the workplace, yet the successive generations are still coming in. Senior leaders are now left to manage a blended workplace comprised of up to four generations—each with their own ideas of work ethic, work/life balance, long-term career goals, and much more. Management is challenging at the best of times, but the new prevalence of generation gaps—sometimes even layered—add an entirely new dimension to an already complex responsibility. This book presents case studies and interviews with representatives of companies with age-diverse workforces, detailing innovative strategies for smoothing out the bumps and helping everyone work together.

Managers have long wished that their positions came with an instruction manual, and this book delivers with a host of effective inter-generational management strategies illustrated by real-world companies.

  • Manage the multi-generation workplace more effectively
  • Navigate the generational culture clash
  • Adopt proven strategies for helping everyone get along
  • Promote a more positive culture amidst clashing expectations

Every generation in the workplace has value, each has their own strengths, their own weaknesses, and their own unique talents. Each is indispensable, and when they come together as a synergistic force, they can be unstoppable. Effective management means bringing out the best in your workforce, and the strategies presented in Clash of the Generations help you streamline your varied workforce into a team more valuable than the sum of its parts.

Preface xiii
Acknowledgments xv
Chapter 1 The New Workplace Reality
1(12)
The Changing Nature of Leadership
4(1)
The Changing Role of the Manager
5(3)
The Changing Role of HR
8(2)
The Changing Role of the Employee
10(1)
Building on These Changes
11(1)
Notes
12(1)
Chapter 2 Defining the Generations
13(12)
What the Experts Say
15(1)
The Big Three---and a Newcomer
16(5)
Generational Characteristics
21(1)
The More Things Change
21(2)
Notes
23(2)
Chapter 3 Fostering a Culture of Inclusion
25(14)
The Business Case for Diversity
28(1)
The Role of Company Culture
29(3)
Overcoming a Negative Culture
32(1)
Creating an Age-Diverse Culture
33(4)
Notes
37(2)
Chapter 4 Setting the Stage for Great Performance
39(22)
Goal Setting
42(4)
Evaluating Employee Performance
46(6)
You Get What You Reward
52(1)
Senior Leadership versus Peer-to-Peer Recognition
53(2)
The Basics of Recognition
55(1)
Intrinsic Motivators
56(1)
Career and Development Recognition
57(3)
Notes
60(1)
Chapter 5 Being an Inclusive Manager
61(12)
The Benefits of Inclusion
63(1)
Breaking Bad Habits
64(1)
False Thinking of New Managers
65(1)
Lead by Example
65(1)
Don't Emulate Bad Managers
66(1)
Promoting Respect
66(2)
Innovation at Both Ends of the Spectrum
68(1)
Managing Workers Older Than You
69(1)
The Consequences of Not Being Inclusive
70(1)
Notes
71(2)
Chapter 6 Promoting Growth Opportunities
73(14)
The Power of Effective Delegation
76(3)
Empower Your Employees
79(1)
Accommodating Different Learning Styles
80(2)
Experiential Training
82(2)
Establish a Mentoring Program
84(1)
Notes
84(3)
Chapter 7 Managing Differences in Work Ethic
87(12)
Defining Work Ethic
90(2)
The Importance of Mission to Millennials
92(1)
Connecting Company Mission to Social Goals
93(1)
What Managers Can Do
94(2)
What Companies Can Do
96(1)
Notes
97(2)
Chapter 8 Managing Different Work-Life Balance Expectations
99(12)
The Birth of Work-Life Balance
101(1)
Work-Life Blending versus Balancing
102(1)
Performance versus Face Time
103(2)
Managing Flexibility
105(2)
Managing Virtual Teams
107(2)
Notes
109(2)
Chapter 9 Managing Differences in Career Development Planning
111(14)
Expectations of Career Development by Generation
113(3)
Using Career Development for Succession Planning at All Levels
116(1)
Five Easy Steps to Creating a Career Plan
117(2)
Creating a Company-Wide Development Program Specific to Leadership
119(3)
Creating Your Own Career Development Plan
122(2)
Notes
124(1)
Chapter 10 Generational Give and Take
125(12)
Communication Is Key
127(1)
The How and When of Communication
128(3)
Appreciating the Contributions of Youth
131(1)
Valuing the Wisdom of Age
132(1)
Promoting Positive Interactions
133(2)
The Challenge of the Young Leading the Wise
135(1)
Notes
136(1)
Chapter 11 You as the Motivating Force
137(12)
Expectations of Today's Manager
139(2)
Focusing on You
141(2)
Finding a Mentor
143(2)
Moving from Tactical Doer to Strategic Thinker
145(2)
Notes
147(2)
Appendix A Case Study - Chegg
149(6)
Background
149(1)
Benefits
150(1)
Company Culture
150(1)
Physical Work Environment
151(1)
Recruiting
152(1)
Summary
153(2)
Appendix B Case Study - Consultants: Leadership Development Services, LLC, and RGP
155(6)
Interviewees
155(1)
Leadership
156(2)
Flexibility
158(1)
Work Ethic and Style
158(1)
Benefits
159(2)
Appendix C Case Study - Electronic Arts
161(6)
Background
161(1)
Company Culture
162(1)
Career Development
163(2)
Recruiting
165(1)
Summary
165(2)
Appendix D Case Study - Hy-Ko Products
167(4)
Background
167(1)
Benefits and Recruitment
168(1)
Career Development
169(1)
Summary
170(1)
Appendix E Case Study - TECT Corporation
171(6)
Background
171(1)
Recruitment
172(1)
Company Culture
172(1)
Career Development
173(2)
Summary
175(2)
Appendix F Case Study - The Andersons
177(6)
Background
177(1)
Company Culture
178(1)
Physical Work Environment
179(1)
Career Development
180(1)
Benefits
181(1)
Summary
181(2)
About the Author 183(2)
Index 185
VALERIE M. GRUBB is founder of the consulting firm Val Grubb & Associates Ltd. She is an innovative, visionary operations leader with an exceptional ability to zero in on the systems, processes, and human capital issues hampering a companys success. During her career, she served as vice president of strategic operations and initiatives at NBC Universal and played a key role in creating both Oxygen Media and IAC. She is the author of Planes, Canes, and Automobiles: Connecting with Your Aging Parents through Travel.