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E-grāmata: CMDB Systems: Making Change Work in the Age of Cloud and Agile

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(President and Chief Operating Officer, Enterprise), (Founder and CEO, Enterprise Management Associates, Inc.), (Vice President/Research IT Megatrends, Analytics and CMDB Systems, Enterprise Management Associates (EMA), Boulder, CO, USA)
  • Formāts: EPUB+DRM
  • Izdošanas datums: 22-Mar-2015
  • Izdevniecība: Morgan Kaufmann Publishers In
  • Valoda: eng
  • ISBN-13: 9780128013731
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CMDB Systems: Making Change Work in the Age of Cloud and AgilePalielināt
  • Formāts: EPUB+DRM
  • Izdošanas datums: 22-Mar-2015
  • Izdevniecība: Morgan Kaufmann Publishers In
  • Valoda: eng
  • ISBN-13: 9780128013731
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CMDB Systems: Making Change Work in the Age of Cloud and Agile shows you how an integrated database across all areas of an organization’s information system can help make organizations more efficient reduce challenges during change management and reduce total cost of ownership (TCO). In addition, this valuable reference provides guidelines that will enable you to avoid the pitfalls that cause CMDB projects to fail and actually shorten the time required to achieve an implementation of a CMDB. Drawing upon extensive experience and using illustrative real world examples, Rick Sturm, Dennis Drogseth and Dan Twing discuss:

    • Unique insights from extensive industry exposure, research and consulting on the evolution of CMDB/CMS technology and ongoing dialog with the vendor community in terms of current and future CMDB/CMS design and plans
    • Proven and structured best practices for CMDB deployments
    • Clear and documented insights into the impacts of cloud computing and other advances on CMDB/CMS futures
      • Discover unique insights from industry experts who consult on the evolution of CMDB/CMS technology and will show you the steps needed to successfully plan, design and implement CMDB
      • Covers related use-cases from retail, manufacturing and financial verticals from real-world CMDB deployments
      • Provides structured best practices for CMDB deployments
      • Discusses how CMDB adoption can lower total cost of ownership, increase efficiency and optimize the IT enterprise

      Recenzijas

      "...a good reference for CMDBs for both management and technical people alike...explain why you need a CMDB, how to successfully implement one, and some of the CMDB product options currently available." --Computing

      Papildus informācija

      Learn how to successfully deploy a CMDB to optimize your enterprise so that it runs more efficiently
      Preface xv
      Introduction: How to Use This Book xvii
      About the Authors xxiii
      Acknowledgments xxv
      Section 1 Failure Is Not An Option
      Chapter 1 The Odds Are Against You
      		3(10)
      CMDB Opinions
      		4(1)
      Who Should Care About a CMDB System?
      		5(1)
      CMDB System DNA
      		6(1)
      A CMDB Is Not
      		6(1)
      OK, So Are the Odds Really Against You?
      		6(1)
      Voices from the Industry, Voices from the Trenches
      		7(3)
      No Vision or Strategy
      		8(1)
      Not Understood and Not Communicated
      		9(1)
      Lack of Confidence
      		9(1)
      No Resources and High Costs
      		9(1)
      Resistance to ITIL Can Also Be a Factor
      		9(1)
      Shaky Senior Management
      		9(1)
      Vendor Failure
      		10(1)
      Back to the Drawing Board?
      		10(1)
      Framing the CMDB System Conversation
      		11(1)
      On the Other Hand, Can You Really Do Without a CMDB System?
      		11(1)
      Summary Takeaways
      		12(1)
      Chapter 2 Why Bother? The Case for a CMDB System
      		13(14)
      A Few Initial Data Points
      		14(1)
      CMDB Success Rates Revisited
      		14(1)
      Some Short Answers
      		15(2)
      Return on Investment
      		17(1)
      Reasons for Going Forward: More Voices from the Trenches
      		18(5)
      Drowning in (Siloed) Data?
      		18(1)
      Optimizing IT OpEx Efficiencies in the Face of Rising Complexities
      		18(1)
      Change Management and Change Impact Analysis
      		19(1)
      Asset Management and IT Financial Optimization
      		19(1)
      Service Impact, Root Cause Analysis, and Troubleshooting
      		20(1)
      The Move to Cloud and Virtualization
      		20(3)
      Bringing the Organization Together
      		23(1)
      Summary Takeaways
      		23(4)
      Section 2 The Basics
      Chapter 3 CMDB System Foundations
      		27(26)
      CMDB Foundations Part One: Process
      		27(15)
      Why It's Good to Get to Know ITIL First
      		27(2)
      A (Very) Short History
      		29(1)
      A Human Face to Service Management
      		29(1)
      ITIL's Libraries
      		29(2)
      ITIL's Configuration Management Database (CMDB)
      		31(1)
      The Configuration Management System (CMS)
      		32(1)
      The Service Knowledge Management System (SKMS)
      		33(1)
      CMDB Deployments Underscore ITIL's Relevance
      		34(2)
      A Few Critical ITIL Processes
      		36(2)
      CMDB Data and Configuration Items: A Second Look
      		38(3)
      A Few Final Points
      		41(1)
      CMDB Foundations, Part One: Process-Summary Takeaways
      		42(1)
      CMDB Foundations Part Two: Technology
      		42(11)
      CMDB System Technologies: A Closer Look
      		43(2)
      A Reminder: "Big Vision, Baby Steps"
      		45(1)
      A Look at the Broader CMDB System and the Service Management Ecosystem It Supports
      		46(5)
      CMDB System Foundations Part Two: Technology-Summary Takeaways
      		51(2)
      Chapter 4 CMDB System Deployment Stages: An Eight-Step Ladder to Success
      		53(28)
      Standing in the Middle of the Storm
      		54(2)
      What About "People?"
      		56(1)
      A Closer Look at the Third Vector
      		56(1)
      Climbing the Eight-Step Ladder, to CMDB System Success
      		57(1)
      Step One: Define Your Objectives and Consider Your Resources
      		58(2)
      How Do You Know if You're Ready?
      		60(1)
      Step Two: Technology, Process, and Organizational Audit
      		61(3)
      Step Three: Evolutionary or Maturity-Level Assessment
      		64(2)
      Reactive Infrastructure Management
      		64(1)
      Active Operational Management
      		65(1)
      Proactive Service-Oriented Management
      		65(1)
      Dynamic Business-Driven Management
      		65(1)
      Step Four: Define Your Requirements, Architecture, and Metrics
      		66(2)
      Define Two Categories of Requirements
      		66(1)
      Define Your Architecture
      		67(1)
      Step Five: Technology Selection
      		68(2)
      Step Six: Addressing Critical Issues and Gating Factors
      		70(2)
      Organizational Issues
      		70(1)
      Budget and Resource Constraints
      		71(1)
      Technology Issues
      		71(1)
      Step Seven: Developing a Three-Tiered Roadmap for Immediate and Future Deployments
      		72(2)
      Six-Month Roadmap (Tactical Implementation Plan)
      		72(1)
      One-Year Roadmap
      		72(1)
      Two-Year Roadmap
      		73(1)
      Step Eight: Review Progress and Milestones
      		74(3)
      Summary Takeaways
      		77(4)
      Section 3 Awareness And Goals
      Chapter 5 IT in Transformation: What's Going On and Where Does That Leave the CMDB?
      		81(18)
      How Has the Model for IT Changed?
      		81(1)
      What Does It Mean for IT to "Show Value"?
      		82(1)
      Looking Ahead
      		83(1)
      Cloud and the Extended Enterprise
      		84(2)
      Data Sharing and the Extended Enterprise
      		86(1)
      Agile and Mobile: Changing Dimensions in CMDB System Possibilities
      		86(2)
      Agile: When DevOps and ITSM Collide
      		86(2)
      Mobile: Diverse Endpoints, Diverse Consumers, and New Challenges for the CMDB System
      		88(1)
      Business Service Management (BSM):IT and Business Alignment and Its Dramatic Implications for CMDB Systems
      		88(2)
      The Move to a Cross Domain IT Organization-And Why It's More Needed (and Real) Than Ever
      		90(3)
      Even if Cross Domain Is a Need, Is There Any Real Progress Taking Place? What's the Justification for Calling "Cross Domain" a Trend?
      		91(2)
      Is ITIL Enjoying a Rebirth as Another "New Trend"?
      		93(1)
      Given All This, and More, Are CMDB Systems a Reemerging or an Aging Trend?
      		94(3)
      CMDB Systems for Optimizing Service Delivery over Cloud: From Database-Centric to Service Modeling-Centric
      		97(1)
      Wrapping Up
      		97(1)
      Summary Takeaways
      		97(2)
      Chapter 6 Getting Your Executive Team on Board: How to Sell CMDB to Your Organization
      		99(18)
      The Executive Imperative
      		100(3)
      Stakeholder Buy-In
      		102(1)
      Distractions, Resources, and Communication
      		103(2)
      A Lesson from the Field
      		104(1)
      Reaching Your Executive(s): A Few Thoughts on "Executive Perspectives"
      		105(2)
      Executives, Cloud, and Other Trends
      		105(2)
      Failures and Successes Can Both Be Valuable Resources
      		107(1)
      Executive Dialogue Across the Eight-Step Ladder
      		108(6)
      Margaret's Service-Centric IT Asset Management Initiative: One Happy Example of How the Ladder Can Help You Engage the Executive Suite
      		108(6)
      Summary Takeaways
      		114(3)
      Chapter 7 CMDB System Use Cases: Carving Out the Right Place to Start
      		117(24)
      What's Most Popular? What's Most Successful?
      		117(3)
      The Use-Case Landscape: A Kaleidoscope of Values
      		120(17)
      Change Impact Management and Change Automation
      		121(6)
      Asset Management and Financial Optimization
      		127(4)
      Service Impact, Performance, and Capacity Optimization
      		131(6)
      Two Additional Use Cases: Security/Compliance and DevOps
      		137(2)
      Security/Compliance
      		137(1)
      DevOps
      		138(1)
      Summary Takeaways
      		139(2)
      Chapter 8 Making Your Initial Assessment Work
      		141(20)
      Whom Should You Talk To and What Should You Ask Them?
      		142(2)
      What Are You Solving For?
      		144(2)
      Toolset Issues: Sprawl, Redundancy, Possessiveness, and Mistrust
      		146(1)
      Inventory, Data Quality, and Issues
      		147(2)
      Data Breadth: How Much Is Enough?
      		148(1)
      Data: Power, Possession, and Ownership
      		149(1)
      Process Issues
      		149(2)
      Staffing
      		150(1)
      The Hamster Scenario
      		151(1)
      Communication
      		151(2)
      The Executive Factor, Again
      		152(1)
      Communication: Vehicles and Approaches
      		153(1)
      Use-case Audits
      		154(6)
      Change Impact Management and Change Automation
      		154(2)
      Asset Management and Financial Optimization
      		156(3)
      Service Impact Management and Capacity Optimization
      		159(1)
      Pulling It All Together
      		160(1)
      Summary Takeaways
      		160(1)
      Chapter 9 Maturity and Readiness: A Four-Phase Evolutionary Assessment
      		161(22)
      Cyclical and Opportunistic
      		161(5)
      Technology
      		162(2)
      Processes
      		164(2)
      IT Organizational Evolution: A Closer Look
      		166(4)
      How IT Views Itself
      		167(1)
      Other Organizational Influencers
      		168(2)
      The Four Stages of IT Maturity: A Closer Look
      		170(1)
      Reactive Infrastructure Management
      		170(2)
      Comments from a Stage-One Organization Seeking to Move to Stage Two
      		171(1)
      Active Operational Management
      		172(2)
      A CMDB System Deployment in Stage Two
      		172(2)
      Proactive Service-Oriented Management
      		174(1)
      Dynamic Business-Driven Management
      		175(1)
      Salient Trends to Watch Across the Four Stages
      		175(3)
      Summary Takeaways
      		178(5)
      Section 4 Moving Forward
      Chapter 10 Developing a Project Plan: From Metrics to Requirements and Beyond
      		183(24)
      Internal and External Metrics Versus ROI
      		184(9)
      General Categories for Metrics
      		184(1)
      The CMDB System Is Part of a Larger Undertaking
      		185(1)
      Internal CMDB System Metrics
      		186(3)
      External CMDB System Metrics
      		189(4)
      ROI
      		193(2)
      Examples
      		193(2)
      Translating Metrics into Detailed Requirements Unique to Your Organization
      		195(10)
      A Workbook for Creating a Detailed CMDB System Requirement
      		196(5)
      Architectural Requirements
      		201(4)
      Summary Takeaways
      		205(2)
      Chapter 11 Finalizing Your Phase One Team
      		207(12)
      Consumers
      		207(1)
      Stakeholders
      		208(2)
      Finalizing the Core Team
      		210(6)
      A Recommended Core Team Matrix
      		212(1)
      Optimizing IT1L Processes
      		213(1)
      Staffing Challenges
      		214(1)
      Reporting In
      		214(1)
      Working with the CAB
      		215(1)
      Wrapping Up
      		216(1)
      Summary Takeaways
      		217(2)
      Chapter 12 Technology Selection
      		219(38)
      Core CMDB Packaging
      		220(2)
      Software as a Service or On-premise?
      		221(1)
      Deployment and Administration
      		222(6)
      Some Perspectives on Deployment and Administration
      		224(4)
      Architecture and Integration
      		228(8)
      Scope, Outreach, and Core Interdependencies
      		229(1)
      Data Import and the Federated Universe
      		230(2)
      Some Deployment Perspectives on Architecture and Integration
      		232(4)
      Functional Concerns
      		236(9)
      Use Case, Analytic, and Automation Specifics
      		238(4)
      Visualization and Reporting
      		242(1)
      Use Case Perspectives on Functional Priorities
      		243(2)
      Trending, Reporting, and Visualization
      		245(1)
      An Example from One Client Engagement
      		245(2)
      Application Discovery and Dependency Mapping
      		247(4)
      Functional Power and Outreach
      		248(1)
      Trade-Offs: Performance-Optimized Versus Multiuse Case
      		248(2)
      Four Deployment Perspectives on ADDM
      		250(1)
      Other Investments to Consider
      		251(1)
      Summary Takeaways
      		252(5)
      Section 5 Running Your Project
      Chapter 13 Closing the Gap: Fine-Tuning Before Full Deployment
      		257(18)
      Getting There: Moving Past the Proof of Concept
      		258(3)
      Communication at the Gap
      		258(1)
      Scope Creep
      		259(1)
      Managing Process Requirements at the Gap
      		260(1)
      Modeling and CI Definition
      		261(7)
      Top-Down, Bottom-Up, or Middle-Layer Outward?
      		262(1)
      Too Much or Too Little?
      		263(2)
      One Example of a Successful Modeling Strategy from Two Perspectives
      		265(1)
      How CMS Modeling Can Support DevOps
      		266(2)
      Integration, Normalization, and Analytics
      		268(1)
      Integration Analytics Example One:
      		35(233)
      Different Sources to Support the 5 W's
      		268(1)
      Integration Analytics Example Two: Optimizing Insights on 2000 Services Through Emerging CMDB Analytics
      		269(1)
      Federation
      		269(1)
      Follow-Through, Maintenance, and Workflow
      		270(1)
      Accountability, Objectives, and Metrics
      		271(2)
      Crossing the Abyss
      		273(1)
      Summary Takeaways
      		273(2)
      Chapter 14 A Tiered Road Map for Going Forward
      		275(24)
      Core Road map Ingredients
      		276(1)
      One Case Example: Acme Financial Services Corporation's Three-Tiered Road Map
      		277(1)
      Initial Summary and Analysis
      		278(5)
      Acme Corporation's CMDB System Goals
      		279(1)
      Approach
      		279(1)
      Other Issues
      		280(1)
      Gating Factors
      		281(1)
      Target Areas for Phase One
      		281(2)
      An Overview Graphic of Acme Financial Services Corporation's Three-Tiered Road Map
      		283(1)
      6-Month Road Map for Acme Corporation
      		283(7)
      Creation of an Effective Core CMDB Team with Strong Management Oversight
      		283(2)
      Creation of a Detailed Requirements Document
      		285(1)
      Technology Adoption
      		286(3)
      Phase-One Technology Value Targets
      		289(1)
      Milestones
      		289(1)
      Costs
      		290(1)
      Production Infrastructure Status at the End of the 6-Month Road Map
      		290(1)
      12-Month Road Map for Acme Financial Services
      		290(4)
      Updated Detailed Requirements
      		291(1)
      Targeting the Right Stakeholder Team
      		291(1)
      Change Management at the Top
      		292(1)
      Tipping Point
      		292(1)
      Goals
      		292(1)
      Milestones
      		292(1)
      Some Implementation Specifics
      		293(1)
      Costs
      		294(1)
      2-Year Road Map at Acme Financial Services
      		294(3)
      Analytics
      		294(2)
      IT Maturity-Related Goals
      		296(1)
      Costs
      		296(1)
      Wrapping Up
      		297(1)
      Summary Takeaways
      		297(2)
      Chapter 15 The CMDB System Moves to Cloud and Beyond!
      		299(28)
      Progress and Benefits
      		300(1)
      Issues and Advice
      		301(1)
      Future Directions and Plans
      		302(2)
      What's Happening with the CMDB System Today and in the Future: Insights Gleaned from Four Key Research Projects
      		304(1)
      The CMDB System as a Foundation for Service-Aware Asset Management
      		305(3)
      The Move to the Cloud
      		308(5)
      How ADDM Can Improve the "Journey to the Cloud"
      		313(5)
      The CMDB/CMS, ADDM, Service Modeling and Advanced Operations Analytics
      		318(1)
      Advanced Operations Analytics: A Closer Look
      		318(3)
      DevOps and the CMDB System
      		321(2)
      Summary Takeaways
      		323(4)
      Section 6 Appendices
      Appendix A Glossary of Terms and Concepts
      		327(6)
      Appendix B Sample Request for Product Information
      		333(26)
      Introduction
      		333(1)
      Distinguishing Product Features
      		333(1)
      Deployment Cost Efficiency
      		333(9)
      Deployment and Administration
      		333(7)
      Cost Advantage
      		340(2)
      Product Strength
      		342(14)
      Architecture and Integration
      		342(8)
      Functionality
      		350(6)
      Some Additional Questions
      		356(3)
      Appendix C Self-Assessment: What If You're Not Ready?
      		359(6)
      Chapter 9's "One-Chapter Readiness Assessment"
      		359(1)
      Complementary Self-Assessment Test
      		360(2)
      Don't Think You're Ready, But Want to Set the Stage?
      		362(3)
      Appendix D Product Map
      		365(4)
      Core CMDB Capabilities Integrated with Service Desk or IT Service Management Solutions
      		365(1)
      Unique CMDB or CMDB-Related Offerings
      		366(1)
      General-Purpose Application Discovery and Dependency Mapping Solutions
      		366(1)
      Application Discovery and Dependency Mapping Optimized for Performance and/or Other Real-time Values
      		367(2)
      Bibliography 369(2)
      Question and Answer Interviews
      		370(1)
      Index 371
      Dennis Drogseth is Vice President/Research IT Megatrends, Analytics and CMDB Systems at Enterprise Management Associates (EMA), which provides market research and advisory services to software companies and IT executives. Dennis spent 14 years with IBM in marketing and communications, including a year of international consulting, and also worked to develop marketing strategies and new business models for Cabletrons SPECTRUM management software. Rick Sturm, MBA, has over 30 years of experience in the computer industry. He is CEO of Enterprise Management Associates (EMA), a leading industry analyst firm that provides strategic and tactical advice on the issues of managing and securing computing and communications environments. EMA is a leading industry analyst firm that provides strategic and tactical advice to major corporations and government agencies on the issues of managing computing and communications environments and the delivery of those services. He was co-chair of the IETF Applications MIB Working Group that developed the standards for managing application software with SNMP. Rick has authored hundreds articles about various aspects of enterprise management that have appeared in leading trade publications in the US, Europe and Asia. He has also co-authored four books: The Foundations of Application Management, Foundations of Service Level Management, SLM Solutions: A Buyers Guide, and Working with Unicenter TNG. Dan Twing is President and Chief Operating Officer of Enterprise Management Associates. Dan is responsible for developing and executing strategic market research as well as directing product development and marketing efforts. Dan has over twenty years of experience in information systems, software development and technology outsourcing. Prior to joining EMA, Dan was the President & CEO of NETdelivery, a developer of secure electronic data collection, delivery and management software. Dans also served as Vice President of Financial Products for the Electronic Commerce division of EDS.
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