Designed to address communication needs in the modern library, this guide covers all types of communication, including: public speaking; conducting interviews; leading group discussions, and workshops and conferences; designing newsletters, handouts and brochures; creating press releases and public service announcements; and writing memos, letters and formal reports. In addition, the book covers: mastering individual skills; sensitivity to cultural, ethnic and linguistic issues; using voice mail and e-mail; practising Netiquette; designing WWW pages; tele-conferencing and video-conferencing; using presentation software; and technical skills to support staff. The book has a practical approach and features tips, skills training exercises, examples of common library situations, and research facts.
