Acknowledgements |
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7 | (10) |
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15 | (2) |
Introduction |
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17 | (14) |
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19 | (2) |
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Aim(s) and Research Questions |
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21 | (1) |
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Research Process & Design |
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22 | (3) |
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Structure of the Book and Demarcation of Chapters |
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25 | (6) |
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Part One Thinking about Communication Audit |
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Chapter 1 An Introduction into Communication Audit |
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31 | (50) |
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31 | (1) |
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1.1 Audit---General Considerations |
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31 | (3) |
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1.2 Communication in Business: Models and Research |
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34 | (11) |
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1.3 Communication Audit---Overview of Research Literature |
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45 | (33) |
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1.3.1 Overview of Definitions of Communication Audit |
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45 | (8) |
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1.3.2 Historical Background of Organisational Communication Audits |
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53 | (2) |
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55 | (23) |
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78 | (3) |
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Chapter 2 Criticism and Shortcomings of Communication Audit Definitions and Process |
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81 | (12) |
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81 | (1) |
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2.1 Definitions' Shortcomings |
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81 | (3) |
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2.2 Controversial and Contradictory Assumptions around the Communication Audit Process |
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84 | (7) |
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91 | (2) |
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Chapter 3 Linguistic Approach to Communication Audits |
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93 | (52) |
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93 | (1) |
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3.1 Definition and Scope of Communication Audits |
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94 | (13) |
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3.2 Process of Communication Audits |
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107 | (2) |
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3.3 Methodology of Communication Audits |
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109 | (31) |
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3.3.1 Approaches to Discourse Analysis |
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110 | (6) |
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3.3.2 Anthropocentric Linguistics |
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116 | (5) |
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3.3.2.1 Ethnographic Approach |
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121 | (9) |
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3.3.2.2 Corpus-Based Approach |
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130 | (2) |
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3.3.2.3 Discourse Linguistic Multi-Layered Analysis |
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132 | (8) |
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140 | (5) |
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Part Two Understanding Communication within Globally Integrated R&D Project Teams |
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Chapter 4 Research and Development Projects |
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145 | (26) |
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145 | (1) |
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4.1 From Organisations and Corporations to Globally Integrated Enterprises |
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145 | (7) |
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149 | (1) |
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149 | (1) |
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150 | (1) |
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4.1.2.2 Project Management: The Traditional Approach |
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150 | (1) |
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4.1.2.3 Project Team Members and Project Managers |
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151 | (1) |
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4.2 Global R&D Project Management |
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152 | (17) |
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4.2.1 Research and Development Activities |
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153 | (1) |
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4.2.2 Project Management in Research and Development: Towards Agile Project Management |
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154 | (6) |
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160 | (1) |
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4.2.3.1 Communication in R&D Project Teams: General Considerations |
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160 | (3) |
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4.2.3.2 Composition of R&D Project Teams |
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163 | (2) |
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4.2.3.3 Globally Integrated R&D Project Teams |
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165 | (4) |
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169 | (2) |
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Chapter 5 Intercultural Encounters and Specialist Knowledge Transference in Globally Integrated R&D Project Teams |
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171 | (38) |
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171 | (1) |
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5.1 Intercultural and Interlingual Business Communication and Specialist Knowledge Transference |
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171 | (5) |
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5.2 Discourse Communities or Communities of Practice? |
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176 | (6) |
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5.3 Knowledge-Based Discourse Communities |
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182 | (6) |
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183 | (2) |
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5.3.2 Specialist Cultural Knowledge Development: Learning |
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185 | (3) |
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5.4 Culture and Language in Intercultural and Interlingual Business Communication |
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188 | (20) |
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5.4.1 Cultural Aspects of Globally Integrated R&D Project Teams: Team Culture |
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189 | (8) |
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5.4.2 Linguistic Interactions in Globally Integrated R&D Project Teams: Team Language |
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197 | (5) |
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5.4.3 Discursive Competence as Part of Professional Expertise in Globally Integrated R&D Project Teams |
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202 | (6) |
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208 | (1) |
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Chapter 6 Discursive Situations in Globally Integrated R&D Project Teams |
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209 | (38) |
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209 | (1) |
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210 | (21) |
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212 | (12) |
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224 | (7) |
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231 | (12) |
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6.2.1 Discursive Acts in Emails |
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232 | (6) |
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6.2.2 Discursive Acts in Project Meetings |
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238 | (5) |
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243 | (4) |
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Part Three Towards a Communication Audit Model and Communication Audit Procedures in Globally Integrated R&D Project Teams |
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Chapter 7 Communication Audit Research Process |
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247 | (48) |
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247 | (1) |
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7.1 Communication Audit Research: Introductory Remarks |
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247 | (10) |
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7.1.1 Research Design: Multiple Case Study |
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248 | (3) |
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7.1.2 Multiple Triangulation |
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251 | (1) |
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7.1.2.1 Investigator Triangulation |
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252 | (1) |
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7.1.2.2 Theory Triangulation: Theoretical Framework |
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252 | (1) |
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7.1.2.3 Data Triangulation |
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253 | (1) |
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7.1.2.4 Triangulation of Methods |
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254 | (3) |
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257 | (35) |
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259 | (5) |
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264 | (2) |
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7.2.2.1 Organisation of the Main Study: Stages |
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266 | (7) |
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7.2.2.2 Data Elicitation and Data Analysis |
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273 | (19) |
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292 | (3) |
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Chapter 8 Research Results |
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295 | (34) |
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295 | (1) |
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8.1 Findings from the Communication Audits |
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295 | (25) |
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8.1.1 Intercultural Issues |
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297 | (6) |
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303 | (14) |
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8.1.3 Organisational Aspects |
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317 | (1) |
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318 | (2) |
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8.2 Findings Concerning Communication Audit Research Process & General Research Lessons Learnt |
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320 | (8) |
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8.2.1 Dual Role of the Linguist |
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320 | (2) |
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8.2.2 Difficulties, Limitations, and Challenges Encountered. Researcher's Considerations |
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322 | (6) |
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328 | (1) |
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Chapter 9 Communication Audit Model and Procedures |
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329 | (34) |
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329 | (1) |
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9.1 Communication Audit Model |
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329 | (11) |
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9.2 Communication Audit Procedures |
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340 | (19) |
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359 | (4) |
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Part Four Application, Future Research, & Conclusions |
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Chapter 10 Applications of Communication Audit Theory and Results |
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363 | (8) |
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363 | (1) |
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10.1 Application of Communication Audit Model, Communication Audit Procedures & Linguistic Form Sheet |
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363 | (4) |
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10.2 Application of Communication Audit Results |
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367 | (4) |
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Chapter 11 Future Research Concerning Communication Audits |
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371 | (4) |
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Chapter 12 Concluding Thoughts |
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375 | (4) |
Bibliography |
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379 | (1) |
Books and Articles |
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379 | (25) |
Dictionaries |
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404 | (1) |
Internet Sources |
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404 | |