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Communication Audit in Globally Integrated R«U38»D Project Teams: A Linguistic Perspective New edition [Hardback]

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This book summarises existing, mainly managerial, approaches to communication audits and brings to the forefront a linguistic perspective. The proposed communication audit model, communication audit procedures, and the linguistic form sheet can be applied by scientists and practitioners.

Communication audit is a relatively new field of research, which has so far been investigated from a managerial point of view. Linguists have not yet researched it. This book summarises existing, mainly managerial, approaches to communication audits and brings to the forefront a linguistic perspective on them. It showcases that their essence is to capture and assess the actual communication behaviour of auditees. The proposed communication audit model, communication audit procedures, and linguistic form sheet can be applied and further developed by scientists interested in taking on research into communication and by practitioners who wish to conduct communication audits in practice.
Acknowledgements 7(10)
List of Abbreviations
15(2)
Introduction 17(14)
Frameworks
19(2)
Aim(s) and Research Questions
21(1)
Research Process & Design
22(3)
Structure of the Book and Demarcation of
Chapters
25(6)
Part One Thinking about Communication Audit
Chapter 1 An Introduction into Communication Audit
31(50)
1.0 Opening Remarks
31(1)
1.1 Audit---General Considerations
31(3)
1.2 Communication in Business: Models and Research
34(11)
1.3 Communication Audit---Overview of Research Literature
45(33)
1.3.1 Overview of Definitions of Communication Audit
45(8)
1.3.2 Historical Background of Organisational Communication Audits
53(2)
1.3.3 State of the Art
55(23)
1.4 Closing Remarks
78(3)
Chapter 2 Criticism and Shortcomings of Communication Audit Definitions and Process
81(12)
2.0 Opening Remarks
81(1)
2.1 Definitions' Shortcomings
81(3)
2.2 Controversial and Contradictory Assumptions around the Communication Audit Process
84(7)
2.3 Closing Remarks
91(2)
Chapter 3 Linguistic Approach to Communication Audits
93(52)
3.0 Opening Remarks
93(1)
3.1 Definition and Scope of Communication Audits
94(13)
3.2 Process of Communication Audits
107(2)
3.3 Methodology of Communication Audits
109(31)
3.3.1 Approaches to Discourse Analysis
110(6)
3.3.2 Anthropocentric Linguistics
116(5)
3.3.2.1 Ethnographic Approach
121(9)
3.3.2.2 Corpus-Based Approach
130(2)
3.3.2.3 Discourse Linguistic Multi-Layered Analysis
132(8)
3.4 Closing Remarks
140(5)
Part Two Understanding Communication within Globally Integrated R&D Project Teams
Chapter 4 Research and Development Projects
145(26)
4.0 Opening Remarks
145(1)
4.1 From Organisations and Corporations to Globally Integrated Enterprises
145(7)
4.1.1 Groups
149(1)
4.1.2 Project Teams
149(1)
4.1.2.1 Projects
150(1)
4.1.2.2 Project Management: The Traditional Approach
150(1)
4.1.2.3 Project Team Members and Project Managers
151(1)
4.2 Global R&D Project Management
152(17)
4.2.1 Research and Development Activities
153(1)
4.2.2 Project Management in Research and Development: Towards Agile Project Management
154(6)
4.2.3 R&D Project Teams
160(1)
4.2.3.1 Communication in R&D Project Teams: General Considerations
160(3)
4.2.3.2 Composition of R&D Project Teams
163(2)
4.2.3.3 Globally Integrated R&D Project Teams
165(4)
4.3 Closing Remarks
169(2)
Chapter 5 Intercultural Encounters and Specialist Knowledge Transference in Globally Integrated R&D Project Teams
171(38)
5.0 Opening Remarks
171(1)
5.1 Intercultural and Interlingual Business Communication and Specialist Knowledge Transference
171(5)
5.2 Discourse Communities or Communities of Practice?
176(6)
5.3 Knowledge-Based Discourse Communities
182(6)
5.3.1 Types of Knowledge
183(2)
5.3.2 Specialist Cultural Knowledge Development: Learning
185(3)
5.4 Culture and Language in Intercultural and Interlingual Business Communication
188(20)
5.4.1 Cultural Aspects of Globally Integrated R&D Project Teams: Team Culture
189(8)
5.4.2 Linguistic Interactions in Globally Integrated R&D Project Teams: Team Language
197(5)
5.4.3 Discursive Competence as Part of Professional Expertise in Globally Integrated R&D Project Teams
202(6)
5.5 Closing Remarks
208(1)
Chapter 6 Discursive Situations in Globally Integrated R&D Project Teams
209(38)
6.0 Opening Remarks
209(1)
6.1 Discursive Events
210(21)
6.1.1 Email Chains
212(12)
6.1.2 Project Meetings
224(7)
6.2 Discursive Acts
231(12)
6.2.1 Discursive Acts in Emails
232(6)
6.2.2 Discursive Acts in Project Meetings
238(5)
6.3 Closing Remarks
243(4)
Part Three Towards a Communication Audit Model and Communication Audit Procedures in Globally Integrated R&D Project Teams
Chapter 7 Communication Audit Research Process
247(48)
7.0 Opening Remarks
247(1)
7.1 Communication Audit Research: Introductory Remarks
247(10)
7.1.1 Research Design: Multiple Case Study
248(3)
7.1.2 Multiple Triangulation
251(1)
7.1.2.1 Investigator Triangulation
252(1)
7.1.2.2 Theory Triangulation: Theoretical Framework
252(1)
7.1.2.3 Data Triangulation
253(1)
7.1.2.4 Triangulation of Methods
254(3)
7.2 Research Process
257(35)
7.2.1 Preliminary Steps
259(5)
7.2.2 Main Study
264(2)
7.2.2.1 Organisation of the Main Study: Stages
266(7)
7.2.2.2 Data Elicitation and Data Analysis
273(19)
7.3 Closing Remarks
292(3)
Chapter 8 Research Results
295(34)
8.0 Opening Remarks
295(1)
8.1 Findings from the Communication Audits
295(25)
8.1.1 Intercultural Issues
297(6)
8.1.2 Linguistic Issues
303(14)
8.1.3 Organisational Aspects
317(1)
8.1.4 Technical Aspects
318(2)
8.2 Findings Concerning Communication Audit Research Process & General Research Lessons Learnt
320(8)
8.2.1 Dual Role of the Linguist
320(2)
8.2.2 Difficulties, Limitations, and Challenges Encountered. Researcher's Considerations
322(6)
8.3 Closing Remarks
328(1)
Chapter 9 Communication Audit Model and Procedures
329(34)
9.0 Opening Remarks
329(1)
9.1 Communication Audit Model
329(11)
9.2 Communication Audit Procedures
340(19)
9.3 Closing Remarks
359(4)
Part Four Application, Future Research, & Conclusions
Chapter 10 Applications of Communication Audit Theory and Results
363(8)
10.0 Opening Remarks
363(1)
10.1 Application of Communication Audit Model, Communication Audit Procedures & Linguistic Form Sheet
363(4)
10.2 Application of Communication Audit Results
367(4)
Chapter 11 Future Research Concerning Communication Audits
371(4)
Chapter 12 Concluding Thoughts
375(4)
Bibliography 379(1)
Books and Articles 379(25)
Dictionaries 404(1)
Internet Sources 404
Justyna Alnajjar is Assistant Professor at the University of Warsaw. Her main research interests lie in intercultural business and specialist communication, communication in virtual project teams, the use of English as the business lingua franca (BELF), language assessment, and communication audit.