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E-grāmata: Communication in Construction: Theory and Practice

(Robert Gordon University, UK), (University of Strathclyde, UK), (Loughborough University, UK)
  • Formāts: 272 pages
  • Izdošanas datums: 18-Jan-2006
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9780203358641
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Communication in Construction: Theory and PracticePalielināt
  • Formāts: 272 pages
  • Izdošanas datums: 18-Jan-2006
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9780203358641
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Communication within project-based environments presents special challenges. This is especially true within the construction industry, where interaction tends to be characterised by unfamiliar groups of people coming together for short periods before disbanding to work on other endeavours.

This book examines communication at a number of levels ranging from interpersonal interactions between project participants to corporate communication between organizations. Several non-typical perspectives on the process of communication are introduced to encourage the reader to think about communication in a more innovative manner. The combination of differing perspectives illustrates the diversity of communication problems facing those working within project-based environments. Practical guidance is provided on possible solutions to communication problems, and a number of examples and case studies are presented.

Recenzijas

It would be difficult to put another team together with comparable knowledge In all, this is a solid publication which will hopefully inspire further interest and scientific enquiry into this area.

Christopher Gorse

International Journal of Architectural Engineering and Design Management

...provides a broad account of communication in construction. Students of construction related subjects will find the book useful, both as a reference and as a source of inspiration for future research.

Construction Management and Economics

'An excellent commentary on construction communication' Lecturer, University of Bolton It would be difficult to put another team together with comparable knowledge In all, this is a solid publication which will hopefully inspire further interest and scientific enquiry into this area.

Christopher Gorse

International Journal of Architectural Engineering and Design Management

...provides a broad account of communication in construction. Students of construction related subjects will find the book useful, both as a reference and as a source of inspiration for future research.

Construction Management and Economics

'An excellent commentary on construction communication' Lecturer, University of Bolton

List of figures
ix
List of tables
xi
About the authors xiii
Preface xv
Acknowledgements xvii
PART I Communication concepts and contexts
1(72)
Introduction
3(16)
Defining communication
3(3)
The importance of effective communication
6(4)
The principles of effective communication
10(2)
The role and importance of effective communication to the project manager
12(2)
The aims, focus and structure of this book
14(1)
Part I: commuication concepts and contexts
15(1)
Part II: from individuals to corporations: communication types and techniques
16(1)
Part III: future directions for construction communication
16(1)
Summary
17(1)
Critical discussion questions
18(1)
The challenges of communicating in the construction project environment
19(34)
The nature of project-based working
20(5)
The communication imperative for construction organisations
25(10)
New communication challenges for the contemporary construction industry
35(5)
Communication challenges for the construction project manager
40(2)
Summary
42(1)
Critical discussion questions
42(1)
Case study: the importance of effective communication: the design and construction of the New Scottish Parliament in Edinburgh 1997--2004
43(10)
Theoretical perspectives on construction communication
53(20)
The development and value of communication theory
53(2)
Theoretical models of communication
55(4)
Applying communication models to construction
59(5)
Communication media
64(5)
Barriers to effective communication
69(2)
Summary
71(1)
Critical discussion questions
72(1)
PART II From individuals to corporations: communication types and techniques
73(116)
Interpersonal communication
75(21)
Defining interpersonal communication
75(1)
The nature of effective interpersonal communication within construction
76(1)
The importance of effective interpersonal communication for construction project performance
77(2)
Verbal interpersonal communication in construction
79(5)
Non-verbal interpersonal communication in construction
84(2)
The interplay of verbal and non-verbal forms of interpersonal communication
86(3)
Summary
89(1)
Critical discussion question
89(1)
Case study: inter-professional communication
90(6)
Group and team communication
96(32)
Group development and team roles
96(5)
Factors shaping the success of communication within construction project teams
101(9)
Inter-group communication
110(11)
Summary
121(1)
Critical discussion questions
122(1)
Case study: developing high performance teams: soft and hard communications initiatives at the Simons Group
122(6)
Organisational communication
128(32)
Introduction
128(1)
The organisation as an arena for communication
128(3)
Communication as a determinant of organisational structure
131(1)
Understanding communication within organisations
132(5)
The nature of communication within construction organisations
137(5)
Managing communication within construction organisations
142(4)
Developing an organisational communication strategy
146(3)
Some caveats to improving communication within the temporary involvement climate of the construction project
149(1)
Summary
150(1)
Critical discussion questions
151(1)
Case study: community relations at HBG Construction Ltd: internal and external communications
151(9)
Corporate communication
160(29)
Introduction
160(1)
Defining corporate communication
160(1)
Stakeholder theory
161(1)
Principles of mass communication
162(5)
Managing the corporate image of a construction organisation
167(7)
Managing the corporate image of the construction industry
174(3)
Communicating corporate and social responsibility
177(2)
Summary
179(1)
Critical discussion questions
179(1)
Case study: corporate communication in relation to sensitive projects: the Yangtze Three Gorges Project
180(9)
PART III Future directions for construction communication
189(43)
Information and communications technology
191(29)
Introduction
191(1)
The utilisation of ICT in the construction industry
192(1)
Virtual working as a driver for ICT innovation
193(1)
The evolution of ICT in construction
194(2)
Some examples of ICT innovations in construction
196(5)
Potential barriers to the uptake of ICT in construction
201(4)
Explaining the industry's reluctance to embrace ICT: differential adoption
205(1)
Realising the potential of ICT in the future
206(6)
The limitations of ICT
212(1)
Summary
213(1)
Critical discussion questions
214(1)
Case study: an innovative application of ICT in the construction process: the Stent Handheld Electronic Piling Assistant (SHERPA)
214(6)
Conclusions and future directions in construction communication
220(12)
Introduction
220(1)
The construction communication context
220(2)
Deconstructing the construction communication challenge for the project manager
222(1)
Future construction communication challenges
223(4)
The role of communication in enabling change
227(1)
The construction project manager as an enabler of communication
228(1)
Some future research directions
229(1)
Summary
230(1)
Critical discussion questions
230(2)
References 232(19)
Index 251


Dr Andrew Dainty is a Senior Lecturer in Construction Management at Loughborough Universitys Department of Civil and Building Engineering. An internationally renowned researcher in the field of human resource management in the construction industry, he has published widely in both academic and industry journals. He is co-author of HRM in Construction Projects, also published by Taylor and Francis.

Dr David Moore is a Reader in Construction Management, based in the Scott Sutherland School of The Robert Gordon University, Aberdeen. He has authored and contributed to various books covering project management organisation structures, building production management and construction project management for architects.

Dr Mike Murray is a Lecturer in construction management within the Department of Architecture at the University of Strathclyde. Mike is co-editor of several textbooks including Construction Industry Reports 1944-1998 (Blackwell 2003) and the RIBA Handbook of Construction Project Management (RIBA 2004).
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