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E-grāmata: Communication Skills for the Healthcare Professional

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  • Formāts: 272 pages
  • Izdošanas datums: 09-Sep-2019
  • Izdevniecība: Jones and Bartlett Publishers, Inc
  • Valoda: eng
  • ISBN-13: 9781496394910
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Communication Skills for the Healthcare ProfessionalPalielināt
  • Formāts: 272 pages
  • Izdošanas datums: 09-Sep-2019
  • Izdevniecība: Jones and Bartlett Publishers, Inc
  • Valoda: eng
  • ISBN-13: 9781496394910
Citas grāmatas par šo tēmu:

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Fully updated to reflect the latest changes in the healthcare field, this comprehensive yet compact guide helps nursing and health professions students become strong and confident communicators. Throughout the text, a broad range of examples, role plays, and scenarios from virtually every healthcare field help students master area-specific communication skills, while practical coverage of essential verbal and nonverbal communication skills prepares them for effective practice. The second edition features a new chapter, expanded coverage of social media, and a stronger focus on the soft skills needed for effective practice.


Fully updated to reflect the latest changes in the healthcare field, this comprehensive yet compact guide helps nursing and health professions students become strong and confident communicators. Throughout the text, a broad range of examples, role plays, and scenarios from virtually every healthcare field help students master area-specific communication skills, while practical coverage of essential verbal and nonverbal communication skills prepares them for effective practice. The second edition features a new chapter, expanded coverage of social media, and a stronger focus on the soft skills needed for effective practice.
  • NEW! All-new chapter The Communication Skills You Need to Land that First Job to help students enter and succeed in a healthcare career.
  • NEW! An added section on Electronic Health Records (EHR) in Chapter 10, as well as new material throughout the book on social media, bring this edition fully up-to-date.
  • NEW! Stronger coverage of soft skills, such as effective communication with patients and colleagues, professionalism in image and tone, and knowledge of medical law and ethics, prepares students for effective practice in today’s rapidly changing healthcare field.
  • Three main sections outline basic communication principles and their uses in clinical and administrative settings.
  • Coverage of how to communicate with a wide range of patients including those whose ability may be impacted by anxiety, anger, cultural differences, language differences, visual impairment, hearing impairment, mental or emotional disturbance, age, denial, or confusion, prepares students for on-the-job challenges.
  • Chapters on key topics such as cultural sensitivity, adapting communication to a patient's ability to understand, and dealing with other roadblocks, provide techniques students can use to handle challenging situations.
  • Role Play boxes give students the opportunity to practice and perfect essential communication skills.
  • Clinical Applications offer complex scenarios that help students develop the critical thinking skills needed for practice.
  • Chapter-opening Learning Objectives identify the skills students must master, while chapter-ending Objective Review Questions provide quick reviews of the learning objectives.
  • Chapter-ending Short Answer Questions allow students to test their understanding of chapter topics.
  • End-of-chapter Fundamental Writing Skills sections give student ample opportunity to practice and review grammar, effective paragraph construction, and note-taking strategies.
  • eBook available . Fast, smart, and convenient, today’s eBooks can transform learning. These interactive, fully searchable tools offer 24/7 access on multiple devices, the ability to highlight and share notes, and much more.
Preface iv
PART I PRINCIPLES OF COMMUNICATION
1(54)
Chapter 1 Communication and the Quality of Care
3(10)
Therapeutic Communication
4(1)
A Definition of Communication
5(1)
The Five Steps of the Communication Process
6(2)
An Illustration of the Five-Step Communication Process
8(4)
Fundamental Writing Skills
12(1)
Chapter 2 Nonverbal Communication
13(21)
Functions of Nonverbal Communication
14(2)
Types of Nonverbal Communication
16(13)
Proper Interpretation of Nonverbal Communication: Congruency with Verbal Messages
29(1)
Proper Nonverbal Communication Skills for the Healthcare Professional
30(3)
Fundamental Writing Skills
33(1)
Chapter 3 Verbal Communication
34(21)
Definition of Verbal Communication
34(1)
The Purposes of Using Clear Language for Effective Verbal Communication with Patients
35(7)
Important Practices for Effective Verbal Communication with Patients and Other HCPs
42(3)
Developing Skills for Listening and Paraphrasing What the Patient Says
45(3)
Providing Empathy and Understanding to the Patient
48(1)
Questioning the Patient
49(1)
Some Dos and Don'ts of Verbal Communication
50(4)
Fundamental Writing Skills
54(1)
PART II CLINICAL COMMUNICATION SKILLS
55(124)
Chapter 4 Professional Communication and Behavior
57(25)
Essential Interpersonal Skills for the Healthcare Professional
58(4)
Effective Therapeutic Communication Skills and Strategies
62(2)
Roadblocks to Therapeutic Communication Part I---The Healthcare Professional's Behavior
64(5)
Roadblocks to Therapeutic Communication Part II---The Patient's Behavior
69(5)
Communication with Other Members of the Healthcare Team
74(1)
Communication with Your Supervisor
75(2)
The Health Insurance Portability and Accountability Act and Patient Privacy
77(4)
Fundamental Writing Skills
81(1)
Chapter 5 Modifying Communication to a Patient's Unique Needs
82(10)
Chronic Illness
82(3)
Terminal Illness
85(1)
Intellectual Disabilities
86(2)
Mental Health Disorders
88(3)
Fundamental Writing Skills
91(1)
Chapter 6 Adapting Communication to a Patient's Ability to Understand
92(22)
Health Literacy
93(2)
Language Barriers
95(3)
Visual Impairment
98(2)
Deafness and Hearing Loss
100(5)
Advanced Age
105(3)
Delirium and Dementia
108(5)
Fundamental Writing Skills
113(1)
Chapter 7 Cultural Sensitivity
114(25)
A More Multicultural and Ethnically Diverse Society
115(1)
Disparities in Treatment and Access to Health Care
116(1)
Defining Cultural Competence and Some Ideas about It
116(3)
Nonverbal Communication in Cross-Cultural Contexts
119(8)
The National Standards for Culturally and Linguistically Appropriate Services (CLAS)
127(2)
Tips for Improving Cross-Cultural Communication between the HCP and Patient
129(2)
Communicating with Limited--English-Speaking Patients
131(2)
The Need for a Medical Interpreter
133(5)
Fundamental Writing Skills
138(1)
Chapter 8 Interviewing Techniques
139(24)
The Interviewee
140(1)
The Setting
141(1)
Types of Questions
142(4)
The HCP-Centered Interview versus the Patient-Centered Interview
146(2)
Interviewing Guidelines
148(8)
Pinpointing the Chief Complaint or Present Illness
156(2)
Interviewing Children and Adolescents
158(1)
Legal Restrictions and Ethical Issues
159(3)
Fundamental Writing Skills
162(1)
Chapter 9 Patient Education
163(16)
Introduction
163(2)
Approach to Patient Education
165(3)
Strategies and Resources for Patient Instruction
168(8)
Practices to Avoid during a Teaching Session
176(1)
Fundamental Writing Skills
177(2)
PART III ADMINISTRATIVE COMMUNICATION SKILLS
179(80)
Chapter 10 Electronic Communication
181(17)
Telecommunication
183(10)
Facsimile (Fax)
193(1)
Email
194(3)
Fundamental Writing Skills
197(1)
Chapter 11 The Communication Skills You Need to Land That First Job
198(17)
The Resume
198(7)
Writing Your Cover Letter
205(1)
Getting the Interview
206(5)
Your Thank You Letter
211(3)
Fundamental Writing Skills
214(1)
Chapter 12 Fundamental Writing Skills
215(44)
Parts of Speech
216(10)
Punctuation
226(14)
Sentence Grammar
240(6)
Sentence Errors
246(5)
Paragraph Basics
251(3)
The Basics of Soap Notes
254(1)
APA Style: An Explanation and an Overview
255(2)
Electronic Health Records
257(2)
Index 259
Dean of Science, Engineering, and Mathematics, Bunker Hill Community College, Boston, Massachusetts Lecturer, College of Communication, Boston University, Boston, Massachusetts
Biežāk uzdotie jautājumi par e-grāmatām Biežāk uzdotie jautājumi par e-grāmatām
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