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Communication Skills Training [Mīkstie vāki]

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  • Formāts: Paperback / softback, 200 pages, height x width: 215x279 mm, Illustrations
  • Izdošanas datums: 08-Jan-2015
  • Izdevniecība: ASTD Press
  • ISBN-10: 1562869655
  • ISBN-13: 9781562869656
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  • Mīkstie vāki
  • Cena: 67,71 €
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Communication Skills TrainingPalielināt
  • Formāts: Paperback / softback, 200 pages, height x width: 215x279 mm, Illustrations
  • Izdošanas datums: 08-Jan-2015
  • Izdevniecība: ASTD Press
  • ISBN-10: 1562869655
  • ISBN-13: 9781562869656
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9781562869656.html
Keywords:
Individuals, teams, and organizations are only as good as their ability to communicate effectively.

Communication Skills Training offers the crucial tools youll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization.

Built on the successful ASTD Trainer's WorkShop title by the same name, this volume incorporates technology in the delivery of half-, full-, and two-day workshops and offers design, delivery, facilitation, and evaluation advice that can be quickly and easily implemented. Supplemental resources are available online and include downloadable and customizable presentation slides, handouts, assessments, and tools.
Foreword xiii
Tony Bingham
Preface xv
Introduction: How To Use This Book 1(8)
Why Do Communication Skills Matter?
1(1)
What Do I Need to Know About Training?
2(1)
How Much Time Will Preparation Take?
3(1)
What Are the Important Features of the Book?
3(2)
How Are the Agendas Laid Out?
5(1)
Two-Day Workshop Agenda
5(1)
How Do I Use This Book?
6(1)
Key Points
7(1)
What to Do Next
7(1)
Additional Resources
7(2)
SECTION I THE WORKSHOPS
9(58)
1 Two-Day Communication Skills Workshop
11(24)
Two-Day Workshop Objectives
12(1)
Two-Day Workshop Overview
12(2)
Day-One Overview
12(1)
Day-Two Overview
13(1)
Two-Day Workshop Agenda: Day One
14(11)
What to Do Between Workshop Days
25(1)
Two-Day Workshop Agenda: Day Two
26(8)
What to Do Next
34(1)
Reference
34(1)
2 One-Day Communication Skills Workshop
35(14)
One-Day Workshop Objectives
36(1)
One-Day Workshop Overview
36(1)
One-Day Workshop Agenda
37(11)
What to Do Next
48(1)
Reference
48(1)
3 Half-Day Communication Skills Workshop
49(10)
Half-Day Workshop Objectives
50(1)
Half-Day Workshop Overview
50(1)
Half-Day Workshop Agenda
51(5)
What to Do Next
56(3)
4 Customizing The Communication Skills Workshop
59(8)
Customizing the Content and Activities
60(1)
Customizing the Workshop Format
61(4)
Communication Skills Workshop Series
61(1)
Small Bites---Lunch-and-Learn Seminars
61(2)
Theme-Based Workshops
63(2)
Customizing Delivery with Technology
65(1)
The Bare Minimum
65(1)
What to Do Next
66(1)
SECTION II ESSENTIALS OF EFFECTIVE COMMUNICATION SKILLS TRAINING
67(56)
5 Identifying Needs For Communication Skills Training
69(8)
Why Needs Analysis?
70(3)
Strategic Needs Analysis
70(2)
Structured Interviews
72(1)
Focus Groups
72(1)
Surveys
73(1)
Individual Learning Needs Analysis
73(1)
The Bare Minimum
74(1)
Key Points
75(1)
What to Do Next
75(1)
Additional Resources
75(2)
6 Understanding The Foundations Of Training Design
77(8)
Basic Adult Learning Theory
78(1)
More Theoretical Ideas Important to Learning
79(3)
Multiple Intelligences
79(1)
Whole Brain Learning
80(2)
Theory into Practice
82(1)
Establishing a Framework
82(1)
Identifying Behaviors
82(1)
Practicing
83(1)
Providing Feedback
83(1)
Making It Relevant
83(1)
The Bare Minimum
83(1)
Key Points
84(1)
What to Do Next
84(1)
Additional Resources
84(1)
7 Leveraging Technology To Maximize And Support Design And Delivery
85(10)
Why Consider Learning Technologies?
87(1)
Opportunities to Use Learning Technologies
87(5)
Designing Training
88(1)
Before Training
89(1)
During Training
89(2)
After Training
91(1)
Building a Learning Community
91(1)
The Bare Minimum
92(1)
Key Points
93(1)
What to Do Next
93(1)
Additional Resources
93(2)
8 Delivering Your Communication Skills Workshop: Be A Great Facilitator
95(20)
The Learning Environment
96(3)
Program Preparation Checklist
99(1)
Participant Materials
100(3)
Handouts
100(1)
Presentation Slides
101(1)
Workbooks and Journals
101(1)
Videos
102(1)
Toys, Noisemakers, and Other Props
102(1)
Facilitator Equipment and Materials
103(1)
A Strong Start: Introduction, Icebreakers, and Openers
104(1)
Feedback
104(3)
Role Plays
106(1)
Participant Presentations
107(1)
Ball Toss
107(1)
Journaling
107(1)
Questioning Skills
107(2)
Training Room and Participant Management
109(1)
A Word About Dealing with Difficult Participants
110(2)
An Unforgettable End
112(1)
The Bare Minimum
113(1)
Key Points
113(1)
What to Do Next
114(1)
Additional Resources
114(1)
9 Evaluating Workshop Results
115(8)
Levels of Measurement
116(4)
Level 1 Measuring Participant Reactions
116(1)
Level 2 Measuring the Extent to Which Participants Have Learned
117(1)
Level 3 Measuring the Results of Training Back on the Job
118(1)
Level 4 Measuring the Organizational Impact of Training
119(1)
Return on Investment
119(1)
Reporting Results
120(1)
The Bare Minimum
120(1)
Key Points
120(1)
What to Do Next
121(1)
Additional Resources
121(2)
SECTION III POST-WORKSHOP LEARNING
123(8)
10 The Follow-Up Coach
125(6)
Increasing Training Results Through Follow-Up: What to Do After the Workshop
125(1)
Follow-Up Action Planning
126(1)
Follow-Up Coaching Sessions
126(1)
Follow-Up Workshops
127(1)
Creating an Open Culture for Effective Communication
128(1)
Key Points
128(1)
What to Do Next
128(1)
Additional Resources
129(2)
SECTION IV WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
131(46)
11 Learning Activities
133(18)
Learning Activities Included in This
Chapter
136(15)
12 Assessments
151(8)
To Pre-Work or Not to Pre-Work...
152(1)
Assessments Included in Communication Skills Training
152(7)
13 Handouts
159(12)
Handouts Included in Communication Skills Training
159(12)
14 Online Tools And Downloads
171(6)
Accessing Support Materials
171(1)
Option One Access to Ready-to-Use Resources
172(1)
Option Two Access to Customizable Resources
172(2)
Option Three Licensing Program Materials
174(1)
Working with the Files
174(1)
PDF Documents
174(1)
PowerPoint Slides
175(2)
Acknowledgments 177(2)
About The Author 179(2)
About ATD 181
Maureen Orey is an award-winning international speaker and best-selling author with more than 25 years of experience in management, leadership, training, and career development. She has worked in many industries, including technology, healthcare, construction, hospitality, and education. As President of Workplace Learning & Performance Group, she is dedicated to working with inspired individuals and organizations to help them improve their performance so they can achieve their desired results. Workplace Learning & Performance Group was the 2014 winner of the San Diego Regional Chamber of Commerces Small Business Award.