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Communication Skills Virtual Training [Mīkstie vāki]

  • Formāts: Paperback / softback, 208 pages, height x width: 215x279 mm, Illustrations
  • Izdošanas datums: 20-May-2021
  • Izdevniecība: ATD Press
  • ISBN-10: 1952157714
  • ISBN-13: 9781952157714
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  • Mīkstie vāki
  • Cena: 72,91 €
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Communication Skills Virtual TrainingPalielināt
  • Formāts: Paperback / softback, 208 pages, height x width: 215x279 mm, Illustrations
  • Izdošanas datums: 20-May-2021
  • Izdevniecība: ATD Press
  • ISBN-10: 1952157714
  • ISBN-13: 9781952157714
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9781952157714.html
Keywords:
Communication Skills Virtual Training offers the crucial tools you'll need to help your workshop participants master the skills that drive performance. Providing your participants with a deeper more nuanced understanding of communication will give them a solid foundation upon which to build strong skills and relationships in the workplace. Derived from the first book in the ATD Workshop series, this edition focuses on delivering virtual training and workshops with practical, road-tested strategies and tactics for use at all levels of your organization. New content geared to virtual training is included in presentation materials, agendas, handouts, assessments, and tools. Communication Skills Virtual Training presents two-day, one-day, and half-day communication training programs, along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event.

Communication Skills Virtual Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. Providing your participants with a deeper more nuanced understanding of communication will give them a solid foundation upon which to build strong skills and relationships in the workplace. Derived from the first book in the ATD Workshop series, this edition focuses on delivering virtual training and workshops with practical, road-tested strategies and tactics for use at all levels of your organization. New content geared to virtual training is included in presentation materials, agendas, handouts, assessments, and tools. Communication Skills Virtual Training presents two-day, one-day, and half-day communication training programs, along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event.
The Atd Workshop Series xi
Preface xiii
Introduction: How to Use this Book 1(10)
Why Do Communication Skills Matter?
1(1)
What Do I Need to Know About Training?
2(1)
What Considerations Need to Be Addressed in a Virtual Delivery Model?
3(1)
How Much Time Will Preparation Take?
4(1)
What Are the Important Features of the Book?
4(2)
How Are the Agendas Laid Out?
6(2)
How Do I Use This Book?
8(1)
Key Points
8(1)
What to Do Next
8(1)
Additional Resources
9(2)
SECTION I THE WORKSHOPS
11(83)
1 Two-Day Communication Skills Workshop
13(34)
Two-Day Workshop Objectives
14(1)
Two-Day Workshop Overview
14(2)
Day 1 Overview
14(1)
Day 2 Overview
15(1)
Considerations for the Virtual Environment
16(1)
Preparation
17(3)
Two-Day Workshop Agenda: Day 1
20(14)
What to Do Between Workshop Days
34(1)
Two-Day Workshop Agenda: Day 2
35(11)
What to Do Next
46(1)
Reference
46(1)
2 One-Day Communication Skills Workshop
47(22)
One-Day Workshop Objectives
48(1)
One-Day Workshop Overview
48(1)
Considerations for the Virtual Environment
49(1)
Preparation
50(3)
One-Day Workshop Agenda
53(13)
What to Do Next
66(1)
Reference
67(2)
3 Half-Day Communication Skills Workshop
69(14)
Half-Day Workshop Objectives
70(1)
Half-Day Workshop Overview
70(1)
Considerations for the Virtual Environment
71(1)
Preparation
71(3)
Half-Day Workshop Agenda
74(8)
What to Do Next
82(1)
4 Customizing The Communication Skills Workshop
83(11)
Customizing the Content and Activities
84(3)
Customizing the Workshop Format
87(4)
Communication Skills Workshop Series
87(1)
Small Bites---Lunch & Learn Seminars
88(1)
Theme-Based Workshops
89(2)
The Bare Minimum
91(1)
What to Do Next
92(2)
SECTION II ESSENTIALS OF EFFECTIVE COMMUNICATION SKILLS TRAINING
94(45)
5 Identifying Needs For Communication Skills Training
97(8)
Why Needs Analysis?
98(3)
Strategic Needs Analysis
98(2)
Structured Interviews
100(1)
Focus Groups
100(1)
Surveys
101(1)
Individual Learning Needs Analysis
101(1)
The Bare Minimum
102(1)
Key Points
103(1)
What to Do Next
103(1)
Additional Resources
103(2)
6 Understanding The Foundations Of Training Design
105(8)
Basic Adult Learning Theory
106(1)
Designing for Accessibility
107(1)
Theory Into Practice
108(1)
Establishing a Framework
108(1)
Identifying Behaviors
108(1)
Practicing
109(1)
Providing Feedback
109(1)
Making It Relevant
109(1)
The Bare Minimum
109(1)
Key Points
110(1)
What to Do Next
110(1)
Additional Resources
110(3)
7 Delivering Your Communication Skills Workshop: Be A Great Facilitator
113(18)
The Learning Environment
114(2)
Program Preparation Checklist
116(1)
Participant Materials
117(3)
Handouts
117(1)
Presentation Slides
118(1)
Workbooks and Journals
119(1)
Videos
119(1)
A Strong Start: Introduction, Icebreakers, and Openers
120(1)
Feedback
120(3)
Role Plays
122(1)
Participant Presentations
123(1)
Journaling
123(1)
Questioning Skills
123(1)
Training Platform and Participant Management
124(1)
A Word About Dealing with Difficult Participants
125(3)
An Unforgettable End
128(1)
The Bare Minimum
129(1)
Key Points
129(1)
What to Do Next
129(1)
Additional Resources
129(2)
8 Evaluating Workshop Results
131(8)
Levels of Measurement
132(4)
Level 1 Measuring Participant Reactions
132(1)
Level 2 Measuring the Extent to Which Participants Have Learned
133(1)
Level 3 Measuring the Results of Training Back on the Job
134(1)
Level 4 Measuring the Organizational Impact of Training
135(1)
Return on Investment
135(1)
Reporting Results
136(1)
The Bare Minimum
136(1)
Key Points
136(1)
What to Do Next
137(1)
Additional Resources
137(2)
SECTION III POST-WORKSHOP LEARNING
139(8)
9 The Follow-Up Coach
141(6)
Increasing Training Results Through Follow-Up: What to Do After the Workshop
141(3)
Follow-Up Virtual Peer Interactions
142(1)
Follow-Up Action Planning
142(1)
Follow-Up Coaching Sessions
143(1)
Follow-Up Workshops
144(1)
Creating an Open Culture for Effective Communication
144(1)
Key Points
144(1)
What to Do Next
145(1)
Additional Resources
145(2)
SECTION IV WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
147(40)
10 Learning Activities
149(16)
Learning Activities Included in Communication Skills Virtual Training
150(15)
11 Assessments
165(8)
To Pre-Work or Not to Pre-Work
166(1)
Assessments Included in Communication Skills Virtual Training
166(7)
12 Handouts
173(10)
Handouts Included in Communication Skills Virtual Training
173(10)
13 Online Tools And Downloads
183(4)
Access to Free Supporting Materials
183(1)
Customizable Materials
184(1)
Working With the Files
185(1)
PDF Documents
185(1)
PowerPoint Slides
185(1)
Distributing Materials to Participants
186(1)
Acknowledgments 187(2)
About The Author 189(2)
About Atd 191