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E-grāmata: Communication Solution: Leading Successful Change in Higher Education

  • Formāts: PDF+DRM
  • Izdošanas datums: 23-Nov-2020
  • Izdevniecība: Rowman & Littlefield Publishers
  • Valoda: eng
  • ISBN-13: 9781475854657
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  • Formāts: PDF+DRM
  • Izdošanas datums: 23-Nov-2020
  • Izdevniecība: Rowman & Littlefield Publishers
  • Valoda: eng
  • ISBN-13: 9781475854657

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This book provides a practical and theoretical guide based on preexisting and original research data to issues surrounding planned organizational change strategies, core competencies, tools, actions and an understanding of employee sensemaking of the change process needed for effective leadership in the ever-changing higher education setting.

Recenzijas

The Communication Solution: Leading Successful Change in Higher Education by Stacy M. Smulowitz is the right book at the right time. As institutions of higher education across the globe prepare for unprecedented changes in course delivery and organizational structure, communication is the indispensable linchpin connecting all key university members: external decision-makers, administrators, faculty, staff, students, families, and communities. Smulowitzs book centers on communication as vital now more than ever as higher education must adapt in order to survive and thrive. -- Chrys Egan, Professor of Communication and Dean of the Fulton School of Liberal Arts, Salisbury University At a time of great challenge in higher education, Stacy Smulowitz has provided a valuable resource. Drawing on her experience in business as well as studies of change leadership in higher education, this book provides an overview of theory as well as practical advice. Smulowitz provides a clear guide on how to think about, plan, manage, and communicate change in colleges and universities. It will be of interest to faculty who teach courses on the change process as well as administrators who are called upon to lead their institutions through significant transformation. -- Michael J. Worth, professor, Nonprofit Management; former vice president, Development and Alumni Affairs, The George Washington University, Washington, DC Planning change is an increasingly important and popular topic across a variety of organizational settings, and nowhere is need greater than in higher education. The Communication Solution: Leading Successful Change in Higher Education helps to address this priority, and it does so in a way that translates theories of organizational change and communication theory into a practical guide for leaders at all levels. -- Brent Ruben, PhD, distinguished professor of communication; founder and senior university fellow, Center for Organizational Leadership, Rutgers University As a former dean and a professor of strategic communication, I found this book to be thoroughly grounded in the major foundational theories that underlie change management while also being accessible and applicable to busy academic leaders. There are few resources for professors who rise into leadership positions as chairs and deans, and this is one sets a solid framework for the challenges they will face. Its fills the gap between faddish management books and ponderous theoretical tomes. -- Diane Gayeski, PhD, professor, strategic communications; director, MS, communications innovation, former dean, Roy H. Park School of Communications, Ithaca College With rapid and uncertain changes in higher education, we need this book now more than ever. Smulowitz uses a storytelling approach to show real-world examples of how to successfully plan and implement change and avoid common pitfalls. Merging theories of leadership and communication, this accessible and engaging text is an essential guide for practitioners, educators, and students. -- Carolyn Cunningham, PhD, associate professor of communication & leadership studies, School of Leadership Studies, Gonzaga University, Spokane, WA Dr. Stacy Smulowitz has created a book of incredible value to leaders in higher education. Academics are often asked to step up into administrative roles with little training or experience. Further, they usually find that most books about leadership and change might offer effective advice for managing within corporate cultures, but lack relevance for higher education. The Communication Solution: Leading Successful Change in Higher Education addresses the unique nature and mission of academic organizationsthe diverse range of internal and external stakeholders and their needs, and the critical importance of empowering themin laying out a roadmap for effective leadership and successful change within our institutions of higher education. Informed by theory and research, but highly accessible and useful for approaching real-world challenges, this book should be required reading for administrators at all levels of our colleges and universities. -- Jennifer H. Waldeck, PhD, professor & associate dean of Faculty Affairs & Academic Programming, Chapman University, Orange, CA In a book that is both grounded in theory and immensely practical, Dr. Smulowitz has provided an indispensable resource for students and seasoned leaders alike. She writes as a colleague and mentor who understands that the foundational work of self-knowledge and deep listening is as essential to organizational change as the concrete plans to enact it. Her analogies and true-to-life stories breathe context into the data and test it in the real world of organizational leadership. -- Stephanie Russell, Vice President for Mission Integration, Association of Jesuit Colleges and Universities

Preface ix
Acknowledgments xiii
Introduction 1(4)
How to Use This Book
4(1)
Summary
4(1)
Part I Essential Groundwork
5(58)
1 The Nature of Organizational Change
7(8)
What You Can Expect to Learn in This
Chapter
7(1)
What Is Organizational Change?
7(1)
The Effect of Planned Organizational Change on Organizations
8(1)
Resistance
8(2)
Summary
10(1)
Notes
11(4)
2 Approaches to the Process of Planned Organizational Change
15(8)
What You Can Expect to Learn in This
Chapter
15(1)
Strategies for Planned Organizational Change Efforts
15(1)
Models of Planned Organizational Change Efforts
16(1)
Top-Level Strategies
17(1)
Performance Measurement Systems
18(2)
Summary
20(1)
Notes
20(3)
3 The Nature of Communication
23(22)
What You Can Expect to Learn in This
Chapter
23(1)
Communication Models
23(4)
One-Way Communication Flow
24(1)
Kinetic Flow of Communication
25(1)
Communication-as-Meaning View
26(1)
The Communication Information Relationship
27(1)
The Inner Workings of Communication
28(6)
Developing a Sense of Self
28(1)
Developing Our Own Reality through Perception
29(1)
Developing Artifacts
30(1)
Developing an Appreciation of Environmental Threats and Negative Feedback
31(1)
Relying on Our Unconscious Self to Participate in Life
31(1)
Developing a Way to Organize and Give Meaning to Events and People
31(3)
Worldview
34(1)
Summary
35(1)
Notes
35(10)
4 The Nature of Leadership
45(18)
What You Can Expect to Learn in This
Chapter
45(1)
What Is Leadership?
45(2)
Why Leadership Is an Important Issue
47(1)
Leadership Approaches
48(9)
Summary
57(1)
Notes
57(6)
Part II Leadership Practices That Work
63(54)
5 Preparing to Lead by Understanding the Higher Education Environment
65(10)
What You Can Expect to Learn in This
Chapter
65(5)
External Pressures
66(3)
Internal Pressures
69(1)
Operational Differences between Higher Education and Traditional Industry
70(1)
Systems Thinking
70(2)
Summary
72(1)
Notes
72(3)
6 Leadership Requires Commitment
75(10)
What You Can Expect to Learn in This
Chapter
75(1)
Vision
75(2)
Clarity and Reducing Uncertainty
77(1)
Feedback
78(1)
Momentum, Priority, and Urgency
79(1)
Resources
80(1)
Summary
81(1)
Notes
81(4)
7 The Importance of Leading through a Change Agent
85(10)
What You Can Expect to Learn in this
Chapter
85(1)
Outlets for Organizational Members to Share
86(1)
Participation, Empowerment, and Involvement
87(1)
Process
88(2)
Summary
90(1)
Notes
90(5)
8 Leaders and the Communication Environment
95(12)
What You Can Expect to Learn in This
Chapter
95(1)
Communication and Information
95(2)
Cocreation of Reality
97(1)
Worldview
98(2)
Nonverbal Communication
100(1)
Intentional and Planned versus Unintentional and Unplanned Communication
100(3)
Summary
103(1)
Notes
103(4)
9 Organizational Change Buy-In Commitment Loop
107(10)
What You Can Expect to Learn in This
Chapter
107(2)
Involving Organizational Members in Decision-Making about the Change
109(1)
Voice
110(2)
Why Give Organizational Members Voice?
112(1)
Neglect
113(1)
Buy-In/Commitment Loop
113(1)
Summary
114(1)
Notes
115(2)
Part III Leadership Toolkit
117(36)
10 Phase 1: Self Discovery
119(10)
What You Can Expect to Learn in This
Chapter
119(1)
It All Begins with You: Becoming Self-Aware
119(3)
Discovering Assumptions and Managing Perceptions
122(2)
Assumptions
122(2)
Your Expertise Can Be Limiting
124(1)
Leadership Styles
124(2)
Summary
126(1)
Notes
126(3)
11 Phase 2: Organizational Member Discovery
129(8)
What You Can Expect to Learn in This
Chapter
129(4)
Step 1 Understand Organizational Member's Worldview
130(1)
Step 2 Create your Main Message to be used Throughout the Change Effort
130(2)
Step 3 Conduct Assessments and Create a Resource List
132(1)
Quick Guide to Steps in the Discovery of Organizational Members' Worldview
133(1)
Summary
134(1)
Notes
134(3)
12 Phase 3: Implementation
137(16)
What You Can Expect to Learn in This
Chapter
137(1)
Steps to Successful Planned Change Programs
137(10)
Step 1 Planning
138(1)
Step 2 Awareness
139(3)
Step 3 Understanding of and Agreement about the Need to Change
142(1)
Step 4 Involvement
143(1)
Step 5 Commitment
144(2)
Step 6 Action
146(1)
Step 7 Integration
146(1)
Step 8 Assessment
147(1)
Summary
147(2)
Notes
149(4)
Conclusion 153(4)
References 157(20)
Index 177(6)
About the Author 183
Dr. Stacy Smulowitz is Executive Director of the Eastern Communication Association, a tenured, assistant professor at the University of Scranton and former Alumni Director at Wilkes University. Her passion for leading change started in 1995 as she traveled the United States to change the culture of an organization and continues through today as she helps leaders in higher education to make successful planned organizational change so that their institution can become more effective.