Technological developments and globalization have not only propelled societal progress, but they have also ushered in significant challenges and risks that continually demand responses and adaptability from todays dynamic and complex societies. In this context, organizations find themselves grappling with the need to navigate and manage these challenges effectively. For public relations scholars and practitioners, this reality poses crucial questions concerning communication strategies and their impact in todays risk societies.
Communication in Uncertain Times explores how different organizations, from private to governmental and non-profit, deal with issues, risks, and crisis situations through communication. Questions include how to address risks and issues to decrease uncertainty, how to negotiate conflicts, and what types of roles professionals and non-professional communicators assume in times of risk, uncertainty, and crises. The chapters comprise selected contributions to the 2022 Annual Congress of the European Public Relations Education and Research Association (EUPRERA) hosted in Vienna, Austria, by the University of Vienna and the Vienna University of Economics and Business.
Advances in Public Relations and Communication Management (APCRM) is a publication of the European Public Relations Education and Research Association (EUPRERA). Each volume includes contributions from EUPRERAs annual congress and follow the theme of each event.
Communication in Uncertain Times explores how different organizations, from private to governmental and non-profit, deal with issues, risks, and crisis situations through communication.
Chapter
1. Introduction to the Volume; Stefania Romenti
Chapter
2. Working with Paradoxes: How Shifts in Risks are Altering Public
Relations; Timothy W. Coombs
Chapter
3. Mapping the Challenges of COVID-19 from the Point of View of
Organizational Communication; Helena Kantanen and Merja Koskela
Chapter
4. Crisis Communication at the Intersection of Responsibility and
Consumer Engagement Opportunity: A Case Study of Ryanair Tweets During the
COVID-19 Pandemic; Ursula Lutzky
Chapter
5. Negotiations in Various Crisis Situations; Kristijan Sedak, Katia
Matijaevi, and Lucija Pranji
Chapter
6. Whats Happening at Your Company?! Employees Reactions to
Inquiries of Outsiders in the Event of Negative Media Coverage; Sabine
Einwiller and Christine Korn
Chapter
7. Talibans Communication on Afghan Women: Narratives and Image
Repair Strategies after the Kabul Takeover; Juliane J .Gabel
Chapter
8. Crisis Communication Challenges in Czech Pandemic Education:
Recommendations for Strategic Communication in the Public Sector; Denisa
Hejlovį, Petra Koudelkovį, Tereza Jekovį, Soa Schneiderovį, Tereza
Klabķkovį Rįbovį, and Marcela Konrįdovį
Chapter
9. So Close, Yet So Far? Effects of Privatization and Communicative
Strategy on the Perceptions of Stakeholders in Corporate Crises; Benno
Viererbl, Nora Denner, and Stefanie Holzer
Chapter
10. Understanding Factors That Influence Risk Perception in Strategic
Communication: The Case of CCUS Communication; Diana-Maria Cismaru and Raluca
Silvia Ciochina
Chapter
11. The Effects of Corporate Philanthropy on Reputation Following
Natural Disasters: The Benefits of Helping when Hurting; Guy Bennett-Longley
and Daniel Laufer
Chapter
12. The Quest for Crisis Management Keystone: Reflections on the
Future of Risk, Crisis and Disaster Research and Practice; Yan Jin
Sabine Einwiller is Professor in the Department of Communication, University of Vienna, Austria.
Jens Seiffert-Brockmann is Professor at the Institute for Communication Management and Media, Vienna, University of Economics and Business, Austria.
Stefania Romenti is Professor in the Department of Business, Law, Economics and Consumption, Faculty of Communication, IULM University, Italy.
Chiara Valentini is Professor at the Jyväskylä University School of Business & Economics (JSBE), Finland.
