This book provides an in-depth coverage on competency mapping and assessment centre it includes an extensive list of generic competencies, competency models for HR, leadership, model for future competency, automobile sector, and academic institutions and experiences of some consultancy assignments. It presents the complete know-how of the developing competency framework in detail for all practitioners and professionals. The volume examines what, why, how on the subject and extensive support models that have been developed over years of research, consultancy, and training experience across private, public and government sectors in India, Bangladesh, Saudi Arabia, Nepal, UK and other countries. The book has been designed to help scholars and practitioners to understand, develop, manage, and map competencies with their organizations. The chapters are illustrated with figures and tables, along with examples, for a better understanding. The glossary of job task analysis will be helpful in job analysis, which is one of the most important tasks in developing competency models.
The volume would be useful to both the academic and corporate world. The students, researchers, and faculty of Business Management courses especially those specializing in Human Resource Management will have in- depth understanding of What and Why of Competency Frameworks, Models and Assessment Centre. It will also be an essential resource for Corporates Public and Private sector, multi-national organizations, Staff Training Institutions, Learning & Development Centres, Consultancy firms, Trainers, Government and Public Service organizations etc. to have hands on understanding of How of developing Competency Framework, Competency mapping and Assessment centre in their organizations.
This book provides an in-depth coverage on competency mapping and assessment centre it includes an extensive list of generic competencies, competency models for HR, leadership, model for future competency, automobile sector, and academic institutions and experiences of some consultancy assignments.
List of Figures
List of Tables
Preface
Acknowledgements
Prologue
PART I: What, Why and How It Has Been Done
1 Introduction to Competency Mapping
2 Competency-Based HRM
3 Competency Models
4 Assessment Centres
PART II: What, Why and How Have We Done
5 Competency Mapping and Assessment CentreCase Studies
6 SOS Competency Model
7 The Four Clusters Leadership Model
8 Three Clusters Model for HR
9 Three Pillars of Excellence Model for Academic Institutions
10 Three Clusters Model for Automobiles
11 Competency Directory
PART III: What, Why and How To Do It
12 Issues Related to Developing Competency Models
13 Formation of a Competency Framework
14 Writing Competencies
15 Competency-Based Interviewing
16 Resistance and Recommendations
References
Dr. Seema Sanghi is Managing Director of Styrax Consultants, an establishment of her own in the domain of human resource solutions. Styrax Consultants is dedicated to the refinement of both processes and individuals, providing specialized consultancy services in competency mapping, assessment centres, psychometric testing and development, assessment tool development, training and development, mentoring and coaching, as well as HR processes and interventions. Prior to this, she served as Director of FORE School of Management.
Her noteworthy achievements include being honoured with the Mother Teresa Award in 2003 and the Excellence in Education Award in 2004. A distinguished academic, she holds three gold medals and national scholarships for her outstanding academic prowess. Among her authored works are Towards Personal Excellence (also available in Chinese), Organizational Behaviour, Essentials of Organizational Behaviour (co-authored with Stephen Robbins and Timothy Judge), and Institutional Governance. The co-authored book Organizational Behaviour received commendation from His Excellency Dr A. P. J. Abdul Kalam, former President of India. Furthermore, her book Human Resource Management was awarded the ISTD Book Award by the Indian Society of Training and Development (ISTD), Ministry of HRD.
Dr. Sanghis scholarly contributions extend to over 100 psychometric tests, research papers, and articles published in both national and international journals and magazines. Notably, she has served as an international consultant to UNDP, contributing to the development of competency frameworks and assessment centre designs for Public Service Commission, Nepal. Her involvement in shaping selection tests for central government and various state governments in India is a testament to her impact in the field. Having trained and assessed thousands of professionals on competency mapping and assessment centres, Dr. Sanghi has been a driving force in executive education and consultancy across diverse sectors in India, Bangladesh, Nepal, and Saudi Arabia.
Her professional passions lie in competency mapping, assessment centre methodologies, tool development, psychometric testing, mentoring, coaching, cross-cultural issues, ethics, and the motivational complexities intertwined with environmental concerns. Beyond her professional pursuits, Dr. Sanghi finds solace and expression in hobbies such as painting and interior designing, gardening, and cooking.
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