| Preface |
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xxix | |
| Acknowledgments |
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xxxii | |
| Introduction |
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xxxiii | |
| Part I Safety and Professionalism |
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3 | (26) |
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4 | (5) |
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4 | (1) |
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Lifting Techniques When Moving Equipment |
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5 | (2) |
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Exercise 1-1: Research Lifting Guidelines |
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6 | (1) |
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7 | (1) |
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7 | (1) |
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Working Safely with Printers |
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7 | (1) |
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Working Safely with Power Supplies |
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8 | (1) |
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Working Safely with Display Devices |
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8 | (1) |
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9 | (4) |
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Safely Transporting Equipment |
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9 | (1) |
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Protecting Components from Electrostatic Discharge |
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9 | (4) |
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Exercise 1-2: ESD-Proofing Your Workspace |
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12 | (1) |
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Environmental Concerns for IT Professionals |
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13 | (7) |
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Protection from Dust, Debris, and Other Airborne Particles |
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13 | (1) |
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Providing the Proper Temperature and Humidity |
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14 | (1) |
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14 | (2) |
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Disposing of Computer Waste |
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16 | (14) |
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Exercise 1-3: Researching Recycling Centers |
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19 | (1) |
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20 | (1) |
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20 | (2) |
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22 | (3) |
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25 | (4) |
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2 Planning and Professionalism |
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29 | (40) |
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Professionalism and Proper Communication |
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30 | (6) |
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30 | (6) |
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Dealing with Prohibited Content and Prohibited Activities |
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36 | (3) |
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Defining Prohibited Content and Behavior |
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36 | (1) |
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Responding to an Incident |
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37 | (2) |
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Licensing, Privacy, and Regulations |
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39 | (4) |
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Licensing, EULAs, and DRM |
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39 | (3) |
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Regulated Data and Privacy |
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42 | (1) |
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43 | (9) |
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General Documentation Best Practices |
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44 | (1) |
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45 | (5) |
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50 | (1) |
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50 | (2) |
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52 | (4) |
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Changing Management Objectives |
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52 | (1) |
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Making Requests for Changes |
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53 | (1) |
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Describing the Purpose of the Change |
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53 | (1) |
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Defining the Type and Scope of the Change |
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53 | (1) |
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54 | (1) |
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Analyzing the Risks and Impact |
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54 | (1) |
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Formulating a Rollback Plan |
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54 | (1) |
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54 | (1) |
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Getting Approval and Implementing the Change |
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55 | (1) |
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Getting End-User Acceptance |
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55 | (1) |
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55 | (1) |
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56 | (1) |
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57 | (2) |
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59 | (3) |
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62 | (7) |
| Part II Operating Systems |
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3 Operating System Fundamentals |
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69 | (38) |
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Introduction to Operating Systems |
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70 | (5) |
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The Purpose of Operating Systems |
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70 | (1) |
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71 | (1) |
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71 | (1) |
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71 | (1) |
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Device Types and Architectures |
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71 | (2) |
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32-Bit vs. 64-Bit Operating Systems |
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73 | (1) |
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End-of-Life (EOL) and Update Considerations |
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74 | (1) |
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Windows Editions and Updates |
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75 | (6) |
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76 | (2) |
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Windows Updates and Builds |
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78 | (3) |
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Exercise 3-1: Viewing the Windows Version and Edition |
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80 | (1) |
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Configuring Windows Settings |
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81 | (8) |
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Identifying Control Panel Applets |
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81 | (5) |
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Identifying Windows Settings |
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86 | (3) |
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Exercise 3-2: Locating Windows Settings |
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88 | (1) |
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89 | (8) |
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90 | (1) |
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90 | (2) |
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92 | (1) |
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92 | (1) |
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93 | (1) |
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93 | (1) |
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94 | (1) |
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94 | (1) |
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95 | (1) |
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95 | (1) |
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95 | (1) |
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Dual-Booting with Windows |
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95 | (1) |
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Using Another Computer's Optical Drive |
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95 | (1) |
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96 | (1) |
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97 | (1) |
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98 | (2) |
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100 | (4) |
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104 | (3) |
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4 Upgrading, Installing, and Configuring Operating Systems |
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107 | (40) |
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Considerations for Installing or Upgrading Windows |
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108 | (6) |
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109 | (1) |
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Application and Hardware Compatibility |
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110 | (1) |
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Clean Install vs. Upgrade |
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111 | (1) |
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111 | (3) |
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114 | (4) |
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114 | (3) |
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Exercise 4-1: Using Disk Cleanup |
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115 | (2) |
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Upgrading to a Newer Version of Windows |
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117 | (1) |
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Upgrading to a Different Edition of the Same Windows Version |
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117 | (1) |
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118 | (11) |
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Preparing to Install Windows |
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118 | (4) |
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Selecting Boot Media and Methods |
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122 | (1) |
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123 | (4) |
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Exercise 4-2: Performing an Attended Clean Install of Windows |
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127 | (1) |
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127 | (2) |
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129 | (5) |
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Checking for Internet Connectivity |
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129 | (1) |
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130 | (2) |
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Exercise 4-3: Creating a New User Account with the Settings App |
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131 | (1) |
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Registering and Activating Windows |
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132 | (1) |
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132 | (2) |
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Installing and Upgrading macOS and Linux Operating Systems |
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134 | (2) |
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134 | (1) |
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File Systems for Linux and macOS |
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135 | (1) |
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135 | (13) |
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Exercise 4-4: Installing Ubuntu Linux |
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136 | (1) |
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136 | (1) |
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137 | (1) |
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138 | (4) |
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142 | (5) |
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5 Disk, File, and Application Management |
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147 | (50) |
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148 | (7) |
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Managing Disks in Windows |
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149 | (3) |
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Exercise 5-1: Viewing the Disk Storage Type |
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150 | (2) |
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Exercise 5-2: Creating a New Volume |
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152 | (1) |
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Managing Disks with DISKPART |
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152 | (2) |
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Exercise 5-3: Using DISKPART |
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153 | (1) |
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154 | (1) |
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155 | (7) |
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General Characteristics of a File System |
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156 | (1) |
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157 | (1) |
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158 | (2) |
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160 | (1) |
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160 | (1) |
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160 | (1) |
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161 | (1) |
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162 | (14) |
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Setting File Explorer Folder Options |
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162 | (1) |
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File Management at the Windows Command Prompt |
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163 | (7) |
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Exercise 5-4: Managing Directories and Files at a Command Prompt |
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166 | (4) |
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Managing Files at the Linux or macOS Command Prompt |
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170 | (5) |
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Exercise 5-5: Creating a Text File in nano |
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172 | (1) |
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Exercise 5-6: Managing Files at the Linux Terminal Window |
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173 | (2) |
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Using the Shutdown Command |
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175 | (1) |
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176 | (10) |
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Application System Requirements and OS Compatibility |
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177 | (1) |
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Methods of Installation and Deployment |
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177 | (4) |
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System Permissions for Managing Software |
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181 | (1) |
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Security Considerations When Installing Applications |
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182 | (1) |
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Compatibility Issues with Older Applications |
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182 | (2) |
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Exercise 5-7: Exploring Compatibility Mode Settings |
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183 | (1) |
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184 | (1) |
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185 | (14) |
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Exercise 5-8: Working with Windows Applications |
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185 | (1) |
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186 | (1) |
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186 | (3) |
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189 | (3) |
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192 | (5) |
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6 Operating System Troubleshooting and Maintenance |
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197 | (56) |
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198 | (1) |
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Windows Troubleshooting Tools |
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199 | (18) |
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199 | (1) |
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199 | (1) |
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System Information (MSINFO32.EXE) |
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200 | (1) |
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200 | (4) |
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Exercise 6-1: Backing Up and Restoring the Registry |
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203 | (1) |
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Microsoft Management Console |
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204 | (5) |
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209 | (1) |
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209 | (1) |
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210 | (4) |
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Exercise 6-2: Exploring Task Manager |
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214 | (1) |
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214 | (3) |
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Exercise 6-3: Viewing the Virtual Memory Settings |
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215 | (2) |
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Troubleshooting Windows Startup Problems |
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217 | (15) |
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218 | (4) |
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Exercise 6-4: Working in Safe Mode |
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221 | (1) |
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System Configuration (MSCONFIG) |
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222 | (4) |
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Exercise 6-5: Exploring Boot Modes with System Configuration |
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225 | (1) |
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226 | (2) |
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228 | (4) |
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Windows Symptoms and Solutions |
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232 | (7) |
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232 | (2) |
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USB Controller Resources Warnings |
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234 | (1) |
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234 | (1) |
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Slow or Sluggish Performance |
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234 | (2) |
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236 | (2) |
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Troubleshooting Applications |
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238 | (1) |
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OS Preventive Maintenance |
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239 | (4) |
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Defragmenting a Hard Disk |
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239 | (1) |
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Exercise 6-6: Defragmenting a Disk Drive |
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240 | (1) |
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Updates and Patch Management |
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240 | (3) |
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243 | (1) |
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243 | (3) |
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246 | (3) |
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249 | (4) |
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7 Client-Side Virtualization |
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253 | (28) |
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Introduction to Virtualization |
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254 | (5) |
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Purposes of Virtualization |
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254 | (1) |
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Uses for Virtual Machines |
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255 | (1) |
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Server-Side Virtualization vs. Client-Side Virtualization |
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256 | (2) |
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Types of Client-Side Virtualization |
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258 | (1) |
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Implementing Client-Side Desktop Virtualization |
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259 | (11) |
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259 | (3) |
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Planning a Desktop Virtualization Implementation |
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262 | (2) |
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Installing and Configuring Oracle VirtualBox |
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264 | (3) |
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Exercise 7-1: Installing Oracle VirtualBox |
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266 | (1) |
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Exercise 7-2: Creating a Virtual Machine in VirtualBox |
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266 | (1) |
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Capturing and Releasing the Mouse and Keyboard in a Guest OS |
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267 | (1) |
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Improving Guest OS Performance |
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268 | (2) |
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270 | (1) |
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270 | (1) |
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271 | (3) |
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274 | (7) |
| Part III Computer Hardware |
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8 Personal Computer Components: Motherboards and Processors |
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281 | (44) |
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282 | (3) |
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Exercise 8-1: What's in Your Toolkit? |
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284 | (1) |
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Motherboard Form Factors and Components |
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285 | (11) |
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285 | (3) |
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Exercise 8-2: Comparing Motherboards |
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288 | (1) |
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288 | (8) |
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296 | (9) |
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296 | (2) |
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CPU Technologies and Characteristics |
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298 | (3) |
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301 | (4) |
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Exercise 8-3: Checking Out Your Cooling System |
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304 | (1) |
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Configuring a Motherboard |
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305 | (10) |
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Understanding BIOS and UEFI |
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305 | (1) |
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A Brief History of the PC System BIOS |
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306 | (1) |
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307 | (1) |
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307 | (6) |
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Exercise 8-4: Booting into Firmware Setup |
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308 | (1) |
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Exercise 8-5: Viewing the Firmware Settings |
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309 | (4) |
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313 | (2) |
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Motherboard Driver Software |
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315 | (1) |
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315 | (1) |
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316 | (2) |
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318 | (3) |
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321 | (4) |
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9 Personal Computer Components: Memory, Adapters, and Storage |
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325 | (44) |
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326 | (8) |
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Capacity: From Bits to Exabytes |
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327 | (1) |
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Speed: From Hertz to Gigahertz |
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327 | (1) |
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328 | (1) |
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Features and Configurations of RAM Chips and Modules |
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328 | (5) |
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333 | (1) |
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Expansion Cards and Built-In Adapters |
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334 | (14) |
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334 | (1) |
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334 | (1) |
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335 | (1) |
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External Port Adapters and Interfaces |
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335 | (9) |
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Exercise 9-1: Researching USB Connectors |
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340 | (1) |
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Exercise 9-2: Exploring Your System's USB Ports |
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341 | (3) |
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344 | (2) |
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346 | (2) |
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Exercise 9-3: Viewing Adapter Cards in Device Manager |
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347 | (1) |
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Storage Devices and Interfaces |
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348 | (13) |
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348 | (6) |
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354 | (16) |
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Exercise 9-4: Identifying Your Storage Devices |
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358 | (3) |
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361 | (1) |
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361 | (2) |
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363 | (3) |
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366 | (3) |
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10 Power Supplies, Display Devices, and Peripherals |
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369 | (28) |
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370 | (10) |
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370 | (3) |
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373 | (1) |
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Exercise 10-1: Checking Out the Wattage on PCs and Other Devices |
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374 | (1) |
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374 | (1) |
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374 | (1) |
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Power Supply Form Factors and Connectors |
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375 | (2) |
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Connecting Power to Peripherals |
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377 | (2) |
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379 | (1) |
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Removing a Power Supply/Installing a Power Supply |
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379 | (1) |
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Exercise 10-2: Replacing a Power Supply |
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379 | (1) |
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Display Adapters and Displays |
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380 | (8) |
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380 | (5) |
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385 | (3) |
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388 | (1) |
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388 | (1) |
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389 | (4) |
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393 | (4) |
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11 Installing and Upgrading PC Components |
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397 | (30) |
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Installing and Upgrading Motherboards and Onboard Components |
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398 | (13) |
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398 | (1) |
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399 | (2) |
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Exercise 11-1: Removing an Old Motherboard |
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400 | (1) |
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Exercise 11-2: Properly Handling and Installing a Motherboard |
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400 | (1) |
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401 | (3) |
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Exercise 11-3: Removing a PGA Processor from Its Socket |
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402 | (1) |
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Exercise 11-4: Removing an LGA Processor from Its Socket |
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403 | (1) |
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Exercise 11-5: Installing a Processor in an Empty LGA Socket |
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403 | (1) |
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Removing and Installing Cooling Systems |
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404 | (3) |
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Optimizing a System by Adding RAM |
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407 | (1) |
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Exercise 11-6: Running a Memory Scanner |
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408 | (1) |
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Installing and Removing DIMMs |
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408 | (3) |
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Exercise 11-7: Installing and Removing a DIMM |
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410 | (1) |
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411 | (2) |
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411 | (1) |
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Exercise 11-8: Removing an Adapter Card |
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411 | (1) |
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Installing and Configuring an Adapter Card |
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411 | (2) |
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Exercise 11-9: Installing an Adapter Card |
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412 | (1) |
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Installing Storage Devices |
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413 | (5) |
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Removing an Internal Storage Device |
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413 | (1) |
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Exercise 11-10: Removing a Drive |
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414 | (1) |
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Installing Solid-State Storage |
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414 | (1) |
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Exercise 11-11: Installing an M.2 SSD |
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415 | (1) |
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Installing Drives on SATA Channels |
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415 | (2) |
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Exercise 11-12: Installing a SATA Drive |
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416 | (1) |
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417 | (1) |
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Removing and Installing an External Storage Device |
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418 | (1) |
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418 | (1) |
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419 | (1) |
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420 | (3) |
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423 | (4) |
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12 PC Hardware Troubleshooting and Maintenance |
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427 | (48) |
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Preparing for Troubleshooting |
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428 | (8) |
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Protecting Systems and Gathering Tools |
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429 | (1) |
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Troubleshooting Best Practice Methodology |
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429 | (6) |
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Exercise 12-1: Troubleshooting with Device Manager |
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432 | (3) |
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435 | (1) |
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Troubleshooting Motherboards, RAM, CPUs, and Power |
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436 | (15) |
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436 | (1) |
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437 | (3) |
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Troubleshooting Motherboard Problems |
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440 | (4) |
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Exercise 12-2: Replacing the Motherboard Battery |
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443 | (1) |
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Troubleshooting RAM Problems |
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444 | (1) |
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445 | (1) |
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Troubleshooting Power Supplies |
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445 | (4) |
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Exercise 12-3: Checking a P1 Connector |
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447 | (2) |
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449 | (2) |
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451 | (1) |
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Troubleshooting Storage Devices |
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451 | (8) |
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Tools Required for Working with Drives |
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451 | (1) |
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452 | (3) |
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Exercise 12-4: Troubleshooting a Drive Failure |
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453 | (2) |
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SATA and eSATA Interfaces |
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455 | (1) |
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RAID Arrays and Controllers |
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456 | (1) |
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Solid-State Storage Devices |
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457 | (2) |
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459 | (5) |
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459 | (1) |
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Screen Suddenly Shuts Down |
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460 | (1) |
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460 | (1) |
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461 | (1) |
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461 | (1) |
|
Flashing or Flickering Screen/Image |
|
|
461 | (1) |
|
|
|
461 | (1) |
|
Incorrect Data Source or Cabling Issues |
|
|
462 | (1) |
|
|
|
462 | (1) |
|
Image Distortion or Incorrect Color Display |
|
|
463 | (1) |
|
|
|
463 | (1) |
|
|
|
464 | (1) |
|
|
|
465 | (2) |
|
|
|
467 | (4) |
|
|
|
471 | (4) |
|
13 Using and Supporting Printers |
|
|
475 | (58) |
|
|
|
476 | (8) |
|
Printer Types and Technologies |
|
|
476 | (6) |
|
Paper-Feeding Technologies |
|
|
482 | (1) |
|
|
|
483 | (1) |
|
Installing and Configuring Printers |
|
|
484 | (19) |
|
|
|
484 | (2) |
|
|
|
486 | (3) |
|
Installing a Multifunction Device |
|
|
489 | (1) |
|
|
|
489 | (6) |
|
|
|
495 | (1) |
|
|
|
496 | (1) |
|
Sharing and Securing a Printer |
|
|
496 | (4) |
|
Configuring the Scanning Features of a Multifunction Device |
|
|
500 | (1) |
|
|
|
501 | (1) |
|
|
|
502 | (1) |
|
|
|
503 | (10) |
|
|
|
503 | (1) |
|
|
|
504 | (4) |
|
Exercise 13-1: Adding Paper to an Upright Friction-Feed Tray |
|
|
505 | (3) |
|
|
|
508 | (2) |
|
|
|
510 | (1) |
|
|
|
511 | (1) |
|
Maintenance Kits and Page Counts |
|
|
511 | (1) |
|
|
|
511 | (2) |
|
Ensuring a Suitable Environment |
|
|
513 | (1) |
|
|
|
513 | (8) |
|
|
|
513 | (2) |
|
|
|
515 | (1) |
|
Multiple Pending Prints in Queue |
|
|
515 | (1) |
|
Exercise 13-2: Restarting the Print Spooler Service |
|
|
516 | (1) |
|
|
|
516 | (3) |
|
Grinding or Clicking Noise |
|
|
519 | (1) |
|
Incorrect Paper Size or Orientation |
|
|
520 | (1) |
|
|
|
520 | (1) |
|
|
|
521 | (1) |
|
|
|
522 | (2) |
|
|
|
524 | (3) |
|
|
|
527 | (6) |
| Part IV Laptops and Mobile Devices |
|
|
14 Configuring and Using Laptops |
|
|
533 | (46) |
|
Repairing, Upgrading, and Configuring Laptops |
|
|
534 | (16) |
|
|
|
535 | (1) |
|
|
|
535 | (2) |
|
Replacing Laptop Components |
|
|
537 | (13) |
|
Exercise 14-1: Installing SODIMM Memory |
|
|
541 | (3) |
|
Exercise 14-2: Replacing a Hard Drive |
|
|
544 | (2) |
|
Exercise 14-3: Replacing a Display Screen |
|
|
546 | (4) |
|
|
|
550 | (10) |
|
Placing a PC in a Low-Power Mode |
|
|
550 | (1) |
|
Configuring Power Management in Windows |
|
|
551 | (9) |
|
Exercise 14-4: Creating a Power Plan |
|
|
555 | (5) |
|
Laptop Connection Methods and Accessories |
|
|
560 | (5) |
|
|
|
560 | (1) |
|
Port Replicators and Docking Stations |
|
|
561 | (1) |
|
|
|
561 | (1) |
|
|
|
562 | (3) |
|
Exercise 14-5: Exploring Touchpad Settings |
|
|
563 | (2) |
|
Troubleshooting Laptop Problems |
|
|
565 | (4) |
|
|
|
565 | (1) |
|
|
|
566 | (1) |
|
Touchpad and Mouse Troubleshooting |
|
|
566 | (1) |
|
Touch Screen/Digitizer Troubleshooting |
|
|
567 | (1) |
|
|
|
567 | (1) |
|
|
|
568 | (1) |
|
|
|
568 | (1) |
|
|
|
569 | (1) |
|
|
|
569 | (1) |
|
|
|
569 | (1) |
|
|
|
570 | (2) |
|
|
|
572 | (4) |
|
|
|
576 | (3) |
|
15 Supporting Mobile Devices |
|
|
579 | (38) |
|
Configuring and Using Mobile Device Connections |
|
|
580 | (10) |
|
Connecting to Wireless Networks |
|
|
581 | (2) |
|
|
|
583 | (3) |
|
|
|
586 | (1) |
|
|
|
586 | (4) |
|
|
|
590 | (6) |
|
|
|
591 | (2) |
|
|
|
593 | (2) |
|
Recovering After a Device Is Lost or Stolen |
|
|
595 | (1) |
|
Troubleshooting Mobile Device Problems |
|
|
596 | (9) |
|
|
|
596 | (3) |
|
|
|
599 | (2) |
|
|
|
601 | (1) |
|
|
|
602 | (1) |
|
Screen Does Not Auto-Rotate |
|
|
602 | (1) |
|
|
|
603 | (1) |
|
Closing, Uninstalling, and Reinstalling Mobile Applications |
|
|
603 | (1) |
|
Resetting a Mobile Device |
|
|
604 | (1) |
|
|
|
605 | (1) |
|
|
|
606 | (2) |
|
|
|
608 | (3) |
|
|
|
611 | (6) |
| Part V Networking |
|
|
|
|
617 | (46) |
|
|
|
618 | (2) |
|
|
|
619 | (1) |
|
|
|
619 | (1) |
|
Metropolitan Area Network |
|
|
619 | (1) |
|
|
|
619 | (1) |
|
|
|
619 | (1) |
|
Internet Connection Types |
|
|
620 | (5) |
|
Understanding Bandwidth and Latency |
|
|
621 | (1) |
|
|
|
621 | (1) |
|
|
|
621 | (1) |
|
|
|
622 | (1) |
|
|
|
622 | (1) |
|
|
|
623 | (2) |
|
Exercise 16-1: Testing Broadband Speeds |
|
|
624 | (1) |
|
Network Software and Protocols |
|
|
625 | (15) |
|
|
|
625 | (1) |
|
|
|
626 | (2) |
|
|
|
628 | (9) |
|
Exercise 16-2: Viewing the Physical and IP Addresses of a NIC |
|
|
635 | (2) |
|
|
|
637 | (3) |
|
|
|
640 | (13) |
|
|
|
640 | (1) |
|
|
|
640 | (5) |
|
Wireless Networking Standards |
|
|
645 | (2) |
|
Devices for Connecting to LANs and the Internet |
|
|
647 | (5) |
|
Exercise 16-3: Identifying Network Hardware |
|
|
651 | (1) |
|
Software-Defined Networking |
|
|
652 | (1) |
|
|
|
653 | (1) |
|
|
|
653 | (3) |
|
|
|
656 | (4) |
|
|
|
660 | (3) |
|
17 Installing a Small Office/Home Office (SOHO) Network |
|
|
663 | (40) |
|
|
|
664 | (5) |
|
Crimper and Cable Stripper |
|
|
664 | (1) |
|
|
|
665 | (1) |
|
|
|
666 | (1) |
|
|
|
666 | (1) |
|
|
|
667 | (1) |
|
|
|
668 | (1) |
|
|
|
668 | (1) |
|
Installing and Configuring SOHO Networks |
|
|
669 | (18) |
|
Installing a Network Adapter |
|
|
669 | (1) |
|
Connecting a Network Adapter to a Switch or Router |
|
|
670 | (1) |
|
|
|
670 | (7) |
|
Securing a Wireless Network |
|
|
677 | (10) |
|
Exercise 17-1: Configuring a WAP or Wireless Router |
|
|
683 | (4) |
|
Configuring a Network on a Windows PC |
|
|
687 | (7) |
|
Connecting to a Hidden Wireless Network |
|
|
689 | (1) |
|
Using a Metered Connection |
|
|
689 | (1) |
|
Using a Static IP Address |
|
|
689 | (3) |
|
Exercise 17-2: Configuring a Static IP Address |
|
|
690 | (2) |
|
Forgetting a Wireless Network |
|
|
692 | (1) |
|
Virtual Private Networking |
|
|
692 | (2) |
|
|
|
694 | (1) |
|
|
|
694 | (2) |
|
|
|
696 | (4) |
|
|
|
700 | (3) |
|
18 Internet, Cloud, and Remote Access |
|
|
703 | (38) |
|
|
|
704 | (11) |
|
How the Internet Is Structured |
|
|
704 | (1) |
|
Internet Service Providers |
|
|
705 | (1) |
|
Domain Names, IP Addresses, and DNS Servers |
|
|
706 | (1) |
|
Internet Services and Protocols |
|
|
707 | (3) |
|
|
|
710 | (3) |
|
Legacy and Embedded Systems |
|
|
713 | (1) |
|
|
|
714 | (1) |
|
Configuring Browser and Internet Settings |
|
|
715 | (7) |
|
Browser Download and Installation |
|
|
716 | (1) |
|
|
|
716 | (1) |
|
|
|
716 | (1) |
|
Secure Connections and Sites |
|
|
717 | (1) |
|
|
|
718 | (1) |
|
Exercise 18-1: Configuring a Proxy Server |
|
|
718 | (1) |
|
Browser Security and Privacy Settings |
|
|
719 | (3) |
|
|
|
722 | (3) |
|
Characteristics of a Cloud Environment |
|
|
722 | (1) |
|
|
|
723 | (1) |
|
|
|
724 | (1) |
|
Cloud Services and Functions |
|
|
724 | (1) |
|
Remote Access Technologies |
|
|
725 | (6) |
|
Establishing a Remote Desktop Connection in Windows |
|
|
726 | (4) |
|
Exercise 18-2: Allowing Remote Desktop Connections |
|
|
726 | (2) |
|
Exercise 18-3: Establishing a Remote Desktop Connection |
|
|
728 | (2) |
|
Using Third-Party Remote Desktop Tools |
|
|
730 | (1) |
|
Security Considerations for Remote Access |
|
|
730 | (1) |
|
|
|
731 | (1) |
|
|
|
731 | (1) |
|
|
|
732 | (3) |
|
|
|
735 | (3) |
|
|
|
738 | (3) |
|
19 Troubleshooting Networks |
|
|
741 | (40) |
|
Troubleshooting Common Network Problems |
|
|
742 | (24) |
|
Opening a Command Prompt or Terminal Window |
|
|
743 | (1) |
|
Command-Line Tools for Network Troubleshooting |
|
|
743 | (2) |
|
|
|
745 | (15) |
|
Exercise 19-1: Using tracert and pathping |
|
|
757 | (3) |
|
Resolving Slow Network Speed |
|
|
760 | (2) |
|
Troubleshooting DNS Problems |
|
|
762 | (4) |
|
Exercise 19-2: Using nslookup to Troubleshoot DNS |
|
|
764 | (2) |
|
Preventive Maintenance for Networks |
|
|
766 | (2) |
|
|
|
767 | (1) |
|
Securing and Protecting Network Cabling |
|
|
768 | (1) |
|
|
|
768 | (1) |
|
|
|
769 | (2) |
|
|
|
771 | (4) |
|
|
|
775 | (6) |
| Part VI Security |
|
|
20 Physical Security and User Authentication |
|
|
781 | (50) |
|
Security Threats: An Overview |
|
|
782 | (1) |
|
Securing the Local Physical Environment |
|
|
783 | (8) |
|
|
|
784 | (1) |
|
|
|
784 | (1) |
|
|
|
785 | (1) |
|
Preventing Piggybacking and Tailgating |
|
|
786 | (1) |
|
|
|
786 | (1) |
|
|
|
786 | (1) |
|
Preventing Dumpster Diving |
|
|
787 | (1) |
|
|
|
787 | (1) |
|
Detecting Weapons at Key Entry Points |
|
|
787 | (1) |
|
Preventing Unauthorized Physical Access to Information |
|
|
788 | (1) |
|
Using BIOS/UEFI Passwords |
|
|
788 | (2) |
|
Locking a Computer with Windows |
|
|
790 | (1) |
|
Securely Disposing of Data Storage Hardware |
|
|
791 | (3) |
|
|
|
791 | (1) |
|
Physically Destroying a Storage Device |
|
|
792 | (2) |
|
Working with User Accounts |
|
|
794 | (27) |
|
|
|
794 | (5) |
|
Apple IDs and Corporate Accounts |
|
|
799 | (1) |
|
Managing Local User and Group Accounts in Windows |
|
|
799 | (8) |
|
Best Practices to Secure a Workstation |
|
|
807 | (4) |
|
Adjusting User Account Control Settings |
|
|
811 | (2) |
|
Setting Local Security Policies |
|
|
813 | (2) |
|
Exercise 20-1: Using the Local Security Policy Editor |
|
|
814 | (1) |
|
Using Windows Credential Manager |
|
|
815 | (1) |
|
Managing Domain User Accounts |
|
|
816 | (5) |
|
|
|
821 | (1) |
|
|
|
821 | (3) |
|
|
|
824 | (3) |
|
|
|
827 | (4) |
|
21 Protecting and Managing Data |
|
|
831 | (36) |
|
Configuring Windows Clients for Sharing |
|
|
832 | (6) |
|
Public vs. Private Networks |
|
|
833 | (1) |
|
Exercise 21-1: Changing Between Private and Public Settings |
|
|
834 | (1) |
|
|
|
834 | (2) |
|
|
|
836 | (2) |
|
Implementing File Sharing and Security |
|
|
838 | (12) |
|
|
|
838 | (3) |
|
Exercise 21-2: Viewing Folder Permissions in Windows |
|
|
840 | (1) |
|
Applying Share Permissions |
|
|
841 | (3) |
|
Exercise 21-3: Creating a Share and Modifying Share Permissions |
|
|
844 | (1) |
|
|
|
844 | (1) |
|
Connecting to a Shared Folder |
|
|
845 | (2) |
|
Applying NTFS File and Folder Encryption |
|
|
847 | (1) |
|
|
|
847 | (2) |
|
|
|
849 | (1) |
|
|
|
850 | (7) |
|
Scheduled vs. Real-Time Backups |
|
|
851 | (1) |
|
Backup Software and Technologies |
|
|
851 | (1) |
|
|
|
852 | (1) |
|
|
|
853 | (1) |
|
|
|
853 | (1) |
|
Using Backup Tools in macOS |
|
|
854 | (1) |
|
Using Backup Tools in Linux |
|
|
854 | (2) |
|
|
|
856 | (1) |
|
Protecting Storage from Electrical Interruption |
|
|
857 | (1) |
|
|
|
857 | (1) |
|
Uninterruptible Power Supply |
|
|
857 | (1) |
|
|
|
858 | (1) |
|
|
|
859 | (1) |
|
|
|
860 | (4) |
|
|
|
864 | (3) |
|
22 Defending Against Malware and Social Engineering |
|
|
867 | (42) |
|
|
|
868 | (12) |
|
Malicious Software Attacks |
|
|
869 | (1) |
|
|
|
870 | (2) |
|
Vulnerabilities and Exploits |
|
|
872 | (1) |
|
|
|
873 | (1) |
|
Methods for Gaining Access and Obtaining Information |
|
|
874 | (6) |
|
Exercise 22-1: What Is Your Phishing IQ? |
|
|
877 | (3) |
|
Identifying the Symptoms of Malware Infection |
|
|
880 | (5) |
|
Internet Connectivity and Browser Behavior |
|
|
880 | (1) |
|
Operating System Problems |
|
|
880 | (3) |
|
Unexpected E-mail Behavior |
|
|
883 | (1) |
|
Symptoms of Infection on a Mobile Device |
|
|
884 | (1) |
|
Implementing a Defense Against Malware |
|
|
885 | (14) |
|
|
|
885 | (1) |
|
|
|
885 | (1) |
|
|
|
886 | (1) |
|
|
|
887 | (6) |
|
Exercise 22-2: Configuring Windows Defender Firewall |
|
|
890 | (1) |
|
Exercise 22-3: Creating a Firewall Rule |
|
|
891 | (2) |
|
Antivirus and Antimalware Software |
|
|
893 | (3) |
|
|
|
896 | (3) |
|
|
|
899 | (1) |
|
|
|
899 | (2) |
|
|
|
901 | (3) |
|
|
|
904 | (5) |
|
|
|
909 | (12) |
|
|
|
909 | (2) |
|
|
|
910 | (1) |
|
Scripting-Related Risks and Hazards |
|
|
910 | (1) |
|
|
|
911 | (1) |
|
|
|
912 | (1) |
|
|
|
913 | (1) |
|
|
|
913 | (1) |
|
|
|
913 | (1) |
|
|
|
913 | (2) |
|
|
|
914 | (1) |
|
|
|
915 | (1) |
|
Common Scripting Elements |
|
|
915 | (3) |
|
|
|
916 | (1) |
|
|
|
916 | (1) |
|
|
|
917 | (1) |
|
Active Directory User Logon Scripts |
|
|
918 | (3) |
| A About the Online Content |
|
921 | (6) |
|
|
|
922 | (1) |
|
Your Total Seminars Training Hub Account |
|
|
922 | (1) |
|
|
|
922 | (1) |
|
Single User License Terms and Conditions |
|
|
922 | (2) |
|
|
|
924 | (1) |
|
|
|
924 | (1) |
|
Performance-Based Questions |
|
|
924 | (1) |
|
Video Training from the Author |
|
|
925 | (1) |
|
|
|
925 | (1) |
|
|
|
925 | (1) |
|
|
|
925 | (2) |
| Index |
|
927 | |
