Atjaunināt sīkdatņu piekrišanu

CompTIA Aplus Complete Deluxe Study Guide: Exam Core 1 220-1001 and Exam Core 2 220-1002 4th edition [Hardback]

  • Formāts: Hardback, 1696 pages, height x width x depth: 239x196x58 mm, weight: 2313 g
  • Izdošanas datums: 21-Jun-2019
  • Izdevniecība: Sybex Inc.,U.S.
  • ISBN-10: 1119515963
  • ISBN-13: 9781119515968
Citas grāmatas par šo tēmu:
CompTIA Aplus Complete Deluxe Study Guide: Exam Core 1 220-1001 and Exam Core 2 220-1002 4th editionPalielināt
  • Formāts: Hardback, 1696 pages, height x width x depth: 239x196x58 mm, weight: 2313 g
  • Izdošanas datums: 21-Jun-2019
  • Izdevniecība: Sybex Inc.,U.S.
  • ISBN-10: 1119515963
  • ISBN-13: 9781119515968
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9781119515968.html
Keywords:
The ultimate Sybex guide to the A+ certification, fully updated and revised 

The CompTIA A+ Complete Deluxe Study Guide: Exams 220-1001 and 220-1002, Fourth Edition is your comprehensive guide for acing the exam and earning A+ certification. Covering 100 percent of the objectives for both exams, this essential study tool gets you up to speed on essential A+ knowledge and skills. Master the critical competencies associated with hardware and software, system maintenance, troubleshooting, connectivity, and morewith practical examples drawn from real-world experience, youll develop the skill set employers demand in todays IT environment. End-of-chapter reviews help you gauge your progress and stay on track for success, while exam highlights give you a sneak preview of what to expect on the big day. This deluxe edition provides access to the Sybex interactive online test bank, featuring bonus sets of electronic flashcards, a searchable glossary, and 4 additional practice exams to help you study from anywhere, any time. It also includes the ebook in multiple formatsprepare for the exam across multiple devices.

CompTIA A+ certification is the industry-leading standard for IT professionals. Hundreds of companies require their computer technicians to hold this valuable credential. Now in its fourth edition, this revised and updated study guide includes expanded coverage of virtualization and cloud computing, mobile hardware installation, network security, and more, to reflect the latest changes in the A+ exam. Providing all the information you need to earn your A+ certification, this invaluable resource will help you:





Understand and troubleshoot network connectivity issues Install and configure Windows, iOS, Android, Apple OSX, and Linux operating systems Track your progress and test your understanding with interactive online study tools

The CompTIA A+ Complete Deluxe Study Guide, Fourth Edition arms you with the tools and knowledge necessary to take your skills to the next level. Whether a first-time candidate or IT professional in need of recertification, this essential study guide will help you prepare, practice, and pass with minimal burden and maximum results.
Introduction xxxiii
Assessment Test for Exam 220-1001 lxxvi
Assessment Test for Exam 220-1002 lxxxvii
Part I 220-1001 1(826)
Chapter 1 Motherboards, Processors, and Memory
3(72)
Understanding Motherboards
5(33)
System Board Form Factors
6(3)
System Board Components
9(29)
Understanding Processors
38(6)
Understanding Memory
44(15)
Important Memory Terms
45(3)
Types of Memory
48(7)
Memory Packaging
55(4)
Understanding Cooling Systems
59(9)
Fans
59(3)
Memory Cooling
62(1)
Hard Drive Cooling
63(1)
Chipset Cooling
63(1)
CPU Cooling
63(5)
Summary
68(1)
Exam Essentials
68(2)
Review Questions
70(4)
Performance-Based Question 1
74(1)
Performance-Based Question 2
74(1)
Chapter 2 Internal Expansion, Storage Devices, and Power Supplies
75(56)
Installing and Configuring Expansion Cards
77(7)
Video
78(1)
Multimedia
79(1)
Communications
80(2)
Input/Output
82(1)
Adapter Configuration
83(1)
Understanding Storage Devices
84(29)
Hard Disk Drive Systems
84(8)
Solid-State Drives
92(5)
Optical Storage Drives
97(6)
RAID
103(2)
Removable Storage and Media
105(5)
Installing, Removing, and Configuring Storage Devices
110(3)
Understanding Power Supplies
113(11)
Dual-Rail Architecture
115(1)
Power and Voltage Ratings
115(1)
Power Connectors
116(6)
Replacing Power Supplies
122(1)
AC Adapters as Power Supplies
123(1)
Summary
124(1)
Exam Essentials
124(2)
Review Questions
126(4)
Performance-Based Question
130(1)
Chapter 3 Peripherals and Connectors
131(72)
Understanding Cables and Connectors
133(28)
Video Cables and Connectors
133(8)
Hard Drive Cables and Connectors
141(7)
Multipurpose Cables and Connectors
148(8)
Other Peripheral Cables and Connectors
156(5)
Understanding Uses of Peripheral Devices
161(33)
Video Devices
162(17)
Audio Devices
179(2)
Input and Output Devices
181(12)
Storage Devices
193(1)
Summary
194(1)
Exam Essentials
195(2)
Review Questions
197(4)
Performance-Based Question
201(2)
Chapter 4 Custom PC Configurations
203(32)
Exploring Custom Configurations
205(16)
Standard Thick Clients
206(1)
Graphic and CAD/CAM Design Workstations
207(3)
Audio/Video Editing Workstations
210(4)
Virtualization Workstations
214(3)
Gaming PCs
217(4)
Thin Clients
221(7)
Network-Attached Storage Devices
221(7)
Summary
228(1)
Exam Essentials
229(1)
Review Questions
230(4)
Performance-Based Question
234(1)
Chapter 5 Installing and Configuring Printers
235(74)
Understanding Print Technologies and Imaging Processes
237(30)
Impact Printers
238(2)
Inkjet Printers
240(9)
Laser Printers
249(11)
Thermal Printers
260(1)
Virtual Printers
261(2)
3D Printers
263(4)
Installing and Maintaining Printers
267(36)
Printer Interface Components
267(5)
Installing and Sharing Local Printers
272(11)
Installing and Sharing Networked Printers
283(9)
Performing Printer Maintenance
292(6)
Installing Printer Upgrades
298(5)
Summary
303(1)
Exam Essentials
303(2)
Review Questions
305(3)
Performance-Based Question
308(1)
Chapter 6 Networking Fundamentals
309(54)
Understanding Networking Principles
311(22)
Understanding Networking Fundamentals
312(21)
Identifying Common Network Hardware
333(24)
Network Interface Cards
333(4)
Cables and Connectors
337(13)
Networking Components
350(7)
Summary
357(1)
Exam Essentials
357(2)
Review Questions
359(3)
Performance-Based Question
362(1)
Chapter 7 Introduction to TCP/IP
363(40)
Understanding TCP/IP
365(30)
TCP/IP Structure
366(10)
Understanding IP Addressing
376(16)
Understanding Virtual Networks
392(3)
Summary
395(1)
Exam Essentials
396(2)
Review Questions
398(4)
Performance-Based Question
402(1)
Chapter 8 Installing Wireless and SOHO Networks
403(82)
Understanding Wireless Networking Technologies
406(20)
802.11 Networking Standards
407(8)
Bluetooth Networking
415(3)
Cellular Networking Standards
418(3)
Home Automation Standards
421(2)
Radio Frequency Networking Standards
423(3)
Installing and Configuring SOHO Networks
426(52)
Choosing an Internet Connection
427(14)
Choosing Internal Network Connections
441(4)
Keys to Planning a Network
445(1)
Network Installation
446(11)
Configuring Wireless Routers and Access Points
457(16)
Configuring End-User Devices
473(5)
Summary
478(1)
Exam Essentials
478(2)
Review Questions
480(4)
Performance-Based Question
484(1)
Chapter 9 Network Services, Virtualization, and Cloud Computing
485(56)
Understanding Network Services
487(24)
Server Roles
488(18)
Internet Appliances
506(3)
Legacy and Embedded Systems
509(2)
Understanding Virtualization and Cloud Computing
511(22)
Concepts of Cloud Computing
511(10)
Concepts of Virtualization
521(12)
Summary
533(1)
Exam Essentials
534(2)
Review Questions
536(3)
Performance-Based Question
539(2)
Chapter 10 Understanding Laptops
541(60)
Working with Laptops
543(23)
Laptops vs. Desktops
544(1)
Disassembling and Reassembling Laptops
545(4)
Laptop Case
549(4)
Motherboards and Processors
553(5)
Memory
558(3)
Storage
561(5)
Input Devices
566(9)
Keyboards
566(4)
Pointing Devices
570(5)
Internal Expansion
575(5)
Mini PCIe
575(1)
M.2
575(1)
Power Systems
576(1)
Batteries
576(2)
Power Adapters
578(2)
Laptop Displays
580(11)
Video Card
580(1)
Backlight
581(1)
Inverter
581(1)
Screen
582(1)
Digitizer
583(1)
Webcam and Microphone
583(1)
Wi-Fi Antenna
584(1)
Replacing Components Within a Laptop Display
584(2)
Other Internal Components
586(5)
External Peripherals
591(4)
Cable Locks
591(1)
Docking Stations and Port Replicators
592(1)
USB Ports
593(2)
Summary
595(1)
Exam Essentials
595(2)
Review Questions
597(3)
Performance-Based Question
600(1)
Chapter 11 Understanding Mobile Devices
601(40)
Understanding Mobile Devices
603(32)
Characteristics of Mobile Devices
604(3)
Tablets
607(3)
Smartphones
610(6)
E-readers
616(1)
GPS
617(5)
Wearable Technology Devices
622(4)
Connection Types
626(6)
Mobile Device Accessories
632(3)
Summary
635(1)
Exam Essentials
635(2)
Review Questions
637(3)
Performance-Based Question
640(1)
Chapter 12 Mobile Device Connectivity and Synchronization
641(66)
Understanding Network Connectivity and Email
643(44)
Using Cellular Data Connections
645(9)
Establishing Wi-Fi Connectivity
654(12)
Establishing Bluetooth Connectivity
666(9)
Configuring Email Accounts
675(12)
Configuring Mobile Device Synchronization
687(12)
Syncing Apple iOS Devices
688(6)
Syncing Android Devices
694(2)
Syncing to an Automobile
696(1)
Software Installation Requirements
696(3)
Summary
699(1)
Exam Essentials
700(2)
Review Questions
702(4)
Performance-Based Question
706(1)
Chapter 13 Troubleshooting Methodology and Resolving Core Hardware Problems
707(36)
Using the Troubleshooting Best Practice Methodology
710(11)
Identify the Problem
710(5)
Establish a Theory
715(1)
Test the Theory
716(2)
Establish a Plan of Action
718(2)
Verify Functionality
720(1)
Document Findings
720(1)
Troubleshooting Core Hardware Issues
721(14)
Troubleshooting Motherboards, CPUs, RAM, and Power Problems
722(5)
POST Routines
727(1)
Identifying BIOS/UEFI Issues
728(1)
Identifying Motherboard and CPU Problems
729(2)
Identifying Memory Issues
731(1)
Identifying Power Supply Problems
732(1)
Identifying Cooling Issues
733(2)
Summary
735(1)
Exam Essentials
736(1)
Review Questions
737(4)
Performance-Based Question
741(2)
Chapter 14 Hardware and Network Troubleshooting
743(84)
Troubleshooting Storage and Video Problems
748(10)
Troubleshooting Storage Device Problems
749(7)
Troubleshooting Video Issues
756(2)
Troubleshooting Common Mobile Device Issues
758(14)
Power Issues
759(2)
Video Difficulties
761(1)
Input Problems
762(2)
Networking Troubles
764(4)
Responsiveness Issues
768(4)
Troubleshooting Printer Problems
772(25)
Impact Printer Problems
773(3)
Inkjet Printer Problems
776(3)
Laser Printer Problems
779(14)
Managing Print Jobs
793(4)
Troubleshooting Networking Problems
797(22)
Resolving Connectivity Issues
798(5)
Using Network Troubleshooting Tools
803(16)
Summary
819(1)
Exam Essentials
820(3)
Review Questions
823(3)
Performance-Based Question
826(1)
Part II 220-1002 827(644)
Chapter 15 Operating System Basics
829(46)
Understanding Operating Systems
831(35)
Operating System Terms and Concepts
833(2)
Operating Systems
835(3)
Minimum System Requirements
838(4)
The Windows Interface
842(14)
What's in a Window?
856(3)
Updating Windows
859(1)
Creating Restore Points
860(1)
File Management
861(5)
Preparing for the Exam
866(3)
Summary
869(1)
Exam Essentials
869(2)
Review Questions
871(3)
Performance-Based Question
874(1)
Chapter 16 Operating System Administration
875(76)
Interacting with Operating Systems
877(40)
Control Panel
877(24)
Command-Line Tools
901(11)
The Windows Registry
912(3)
Virtual Memory
915(2)
Administrative Tools
917(21)
Task Manager
917(4)
Microsoft Management Console
921(8)
Windows Memory Diagnostics Tool
929(1)
Local Security Policy
929(1)
User Account Management
930(1)
Windows System Configuration Tools
931(6)
Power Management
937(1)
Disk Management
938(7)
Getting Disks Ready to Store Files and Programs
938(6)
Checking the Health of Hard Disks and Optimizing Their Performance
944(1)
Summary
945(1)
Exam Essentials
945(2)
Review Questions
947(3)
Performance-Based Question
950(1)
Chapter 17 Working with Windows 10
951(66)
Introduction to Windows 10
953(15)
Windows 10 Features
956(9)
Windows Updates
965(1)
Windows 10 Versions
966(2)
Installing Windows 10
968(27)
Windows Installation Options
970(1)
The Installation Process
971(16)
Upgrading to Windows 10
987(6)
Repair Installation
993(1)
Side-by-Side Upgrading Windows 10
993(1)
Upgrading Editions of Windows 10
994(1)
Installation/Upgrade Boot Options
994(1)
Booting the Windows 10 Operating System
995(4)
Multiboot Installations
995(2)
Windows 10 Boot Process
997(2)
Windows Applications
999(4)
Application Requirements
999(2)
Application Installation
1001(2)
Security Considerations
1003(1)
Networking in Windows 10
1003(8)
Networking Models
1003(4)
User Authentication
1007(2)
Accessing Resources
1009(2)
Summary
1011(1)
Exam Essentials
1012(1)
Review Questions
1013(3)
Performance-Based Question
1016(1)
Chapter 18 Working with Windows 8/8.1
1017(24)
Windows Editions
1018(7)
Installing Windows 8
1025(7)
DVD Installation
1028(1)
Unattended Installation/Image Deployment
1028(1)
Remote Network Installation
1029(1)
Multiboot Installation
1029(1)
Repair Installation/Refresh/Restore
1030(1)
Recovery Partition
1031(1)
Windows 8 Boot Methods
1032(3)
Internal Hard Drive (Partition)
1032(1)
External/Hot-Swappable Drive
1033(1)
Flash Drives
1033(1)
Solid-State Drives
1034(1)
Netboot
1034(1)
Summary
1035(1)
Exam Essentials
1035(1)
Review Questions
1036(4)
Performance-Based Question
1040(1)
Chapter 19 Working with Windows 7
1041(54)
Windows 7 Editions
1043(7)
Installing Windows 7
1050(6)
Upgrading to Windows 7
1051(4)
Upgrading Editions of Windows 7
1055(1)
Installation/Upgrade Boot Options
1055(1)
Booting the Windows 7 Operating System
1056(3)
Multiboot Installations
1057(1)
Key Boot Files
1058(1)
Windows 7 Features
1059(7)
System Restore
1059(1)
Windows Defender
1060(1)
Windows Firewall
1060(4)
Action Center
1064(2)
Windows 7 Administrative Tools
1066(7)
Local Users and Groups
1066(1)
Local Security Policy
1067(2)
System Configuration
1069(1)
Component Services
1070(1)
Data Sources
1071(1)
Print Management
1071(1)
Windows Memory Diagnostic
1072(1)
Windows 7 Control Panel Utilities
1073(8)
HomeGroup
1073(2)
RemoteApp and Desktop Connections
1075(1)
Troubleshooting
1076(2)
Windows 7 User Account Control
1078(3)
Networking and Windows 7
1081(9)
Proxy Settings
1083(1)
Configuring an Alternative IP Address in Windows
1084(2)
Network Card Properties
1086(4)
Summary
1090(1)
Exam Essentials
1090(1)
Review Questions
1091(3)
Performance-Based Question
1094(1)
Chapter 20 Working with macOS and Linux
1095(32)
Best Practices
1096(6)
Scheduled Backups
1096(3)
Scheduled Disk Maintenance
1099(1)
System Updates/App Store
1099(1)
Patch Management
1100(1)
Driver/Firmware Updates
1101(1)
Antivirus/Anti-Malware Updates
1102(1)
Tools
1102(2)
Features
1104(5)
Basic Linux Commands
1109(11)
Understanding the Syntax of Shell Commands
1110(2)
Discovering and Using Linux Commands
1112(1)
Becoming root (Superuser)
1113(1)
Managing Processes
1114(1)
Directory Navigation
1115(1)
Directory Listings
1116(1)
Changing Permissions and Ownership
1117(1)
Working with Files
1118(1)
Working with Directories
1119(1)
Networking Utilities
1120(1)
Summary
1120(1)
Exam Essentials
1121(1)
Review Questions
1122(4)
Performance-Based Question
1126(1)
Chapter 21 Scripting and Remote Access
1127(30)
Scripting
1128(18)
Scripting Basics
1130(4)
Scripting Languages
1134(12)
Remote Access
1146(5)
Remote Desktop Protocol
1146(1)
Virtual Network Computing
1147(1)
Telnet
1147(1)
Secure Shell
1148(1)
Remote Access Tools
1149(2)
Security Considerations
1151(1)
Summary
1151(1)
Exam Essentials
1151(1)
Review Questions
1152(3)
Performance-Based Question
1155(2)
Chapter 22 Security Concepts
1157(74)
Physical Security Concepts
1161(10)
Authentication Factors
1161(1)
Multifactor Authentication
1162(1)
Layered Approach to Physical Security
1162(1)
Security Guards
1163(1)
Door Locks
1164(1)
Tailgating
1164(1)
Mantraps
1165(1)
Biometrics
1165(1)
Badges
1166(1)
Key Fobs
1167(1)
Hardware Tokens
1167(1)
Smart Cards and RFID Badges
1168(1)
Information Security
1169(2)
Logical Security
1171(14)
Antivirus and Anti-Malware Software
1171(1)
Firewalls
1172(4)
Email Filtering
1176(1)
Data Loss Prevention
1176(1)
Virtual Private Networks
1177(1)
User Authentication/Strong Passwords
1177(1)
Certificates
1178(1)
Directory Permissions
1179(1)
Active Directory
1180(5)
Network Policies
1185(2)
Acceptable Use Policies
1185(1)
Trusted/Untrusted Software Sources
1186(1)
Mobile Device Management
1186(1)
Principle of Least Privilege
1186(1)
Common Security Threats
1187(9)
Social Engineering Attacks
1187(3)
Denial-of-Service Attacks
1190(2)
Exploits vs. Vulnerabilities
1192(1)
Zero-Day Attacks
1193(1)
Man-in-the-Middle Attacks
1193(1)
Password Attacks
1194(1)
Spoofing Attacks
1195(1)
Non-Complaint Systems
1196(1)
Zombie
1196(1)
Common Software Threats
1196(7)
Ransomware
1197(1)
Trojans
1197(1)
Keyloggers
1198(1)
Rootkits
1198(1)
Viruses
1198(5)
Botnets
1203(1)
Worms
1203(1)
Spyware
1203(1)
Mitigating Software Threats
1203(9)
Antivirus
1203(1)
Anti-Malware
1204(1)
Recovery Console
1205(2)
Backup/Restore
1207(1)
End-User Education
1208(1)
Software Firewalls
1209(2)
FilteredDNS
1211(1)
Destruction and Disposal Methods
1212(4)
Recycling or Repurposing Best Practices
1212(2)
Physical Destruction
1214(2)
Securing a SOHO Network (Wireless)
1216(5)
Changing Default Usernames and Passwords
1216(1)
Changing the SSID
1217(1)
Setting Encryption
1217(1)
Disabling SSID Broadcast
1218(1)
Wireless MAC Filtering
1218(1)
Antenna and Access Point Placement
1218(1)
Radio Power Levels
1219(1)
Assign Static IP Addresses
1219(1)
WPS
1219(1)
Authentication
1220(1)
Securing a SOHO Network (Wired)
1221(4)
Changing Default Usernames and Passwords
1221(1)
Assigning Static IP Addresses
1222(1)
Disabling Ports
1222(1)
Physical Security
1222(1)
Wired and Wireless Security
1223(2)
Summary
1225(1)
Exam Essentials
1225(2)
Review Questions
1227(3)
Performance-Based Question
1230(1)
Chapter 23 Securing Operating Systems
1231(50)
Workstation Security Best Practices
1233(14)
Setting Strong Passwords
1233(1)
Requiring Passwords
1234(1)
Password Expiration
1235(1)
Account Management
1236(5)
Active Directory
1241(4)
Disable Autorun
1245(1)
Data Encryption
1245(1)
Patch/Update Management
1246(1)
Working with Windows OS Security Settings
1247(18)
Users and Groups
1247(1)
NTFS vs. Share Permissions
1248(8)
Shared Files and Folders
1256(3)
System Files and Folders
1259(1)
User Authentication
1260(3)
BitLocker
1263(1)
EFS
1264(1)
Mobile Device Security
1265(9)
Screen Locks
1266(1)
Remote Wipes and Locator Applications
1267(3)
Remote Backup
1270(1)
Failed Login Attempts Restrictions
1270(1)
Viruses and Malware on Mobile Devices
1271(1)
Operating System Updates
1271(1)
Full Device Encryption
1272(1)
Multifactor Authentication
1272(1)
Authenticator Applications
1272(1)
Firewalls
1273(1)
Policies and Procedures
1273(1)
Summary
1274(1)
Exam Essentials
1275(1)
Review Questions
1276(4)
Performance-Based Question
1280(1)
Chapter 24 Troubleshooting Operating Systems and Security
1281(86)
Troubleshooting Microsoft Windows OS Problems
1283(46)
Common Symptoms
1284(24)
Common Solutions
1308(21)
Troubleshooting Security Issues
1329(10)
Pop-Ups
1331(1)
Browser Redirection
1331(1)
Security Alerts
1332(1)
Slow Performance
1333(1)
Internet Connectivity Issues
1333(1)
PC/OS Lock Up
1333(1)
Application Crash
1334(1)
OS Update Failures
1335(1)
Rogue Antivirus
1335(1)
Spam
1336(1)
Renamed System Files/Disappearing Files/Permission Changes/Access Denied
1336(1)
Hijacked Email
1337(1)
Invalid Certificate
1337(1)
Event Viewer Log Errors
1338(1)
Best Practices for Malware Removal
1339(7)
1 Identify and Research Malware Symptoms
1340(1)
2 Quarantine Infected Systems
1341(1)
3 Disable System Restore (in Windows)
1341(1)
4 Remediate the Infected Systems
1342(3)
5 Schedule Scans and Run Updates
1345(1)
6 Enable System Restore and Create a Restore Point (in Windows)
1346(1)
7 Educate the End User
1346(1)
Troubleshooting Mobile Issues
1346(9)
Dim Display
1347(1)
Intermittent Wireless
1347(1)
No Wireless Connectivity
1347(1)
No Bluetooth Connectivity
1348(1)
Cannot Broadcast to an External Monitor
1349(1)
Touch Screen Non-Responsive
1349(1)
Apps Not Loading
1350(1)
Slow Performance
1350(1)
Unable to Decrypt Email
1351(1)
Extremely Short Battery Life
1351(1)
Overheating
1352(1)
Frozen System
1352(1)
No Sound from Speakers
1353(1)
Inaccurate Touch Screen Response
1354(1)
System Lockout
1354(1)
Troubleshooting Mobile Security Issues
1355(5)
Signal Drop/Weak Signal
1356(1)
Power Drain
1356(1)
Slow Data Speeds
1356(1)
Unintended Wi-Fi Connection
1357(1)
Unintended Bluetooth Pairing
1358(1)
Leaked Personal Files/Data
1358(1)
Data Transmission Over Limit
1358(1)
Unauthorized Account Access
1359(1)
Unauthorized Location Tracking
1359(1)
Unauthorized Camera/Microphone Activation
1359(1)
High Resource Utilization
1360(1)
Summary
1360(1)
Exam Essentials
1360(2)
Review Questions
1362(4)
Performance-Based Question
1366(1)
Chapter 25 Documentation and Professionalism
1367(46)
Documentation and Change Management
1370(14)
Network Topology Diagrams
1371(3)
Knowledge Base/Articles
1374(1)
Incident Documentation
1375(1)
Regulatory and Compliance Policy
1376(2)
Acceptable Use Policy
1378(1)
Password Policy
1378(1)
Inventory Management
1379(1)
Change Management Documentation
1379(5)
Disaster Prevention and Recovery
1384(11)
Data Backups
1384(6)
Battery Backup/UPS
1390(1)
Power Generators
1391(1)
Surge Protection
1392(1)
Account Recovery Options
1393(2)
Demonstrating Professionalism
1395(13)
Communicating with Customers
1396(4)
Using Appropriate Behavior
1400(6)
Putting It All in Perspective
1406(2)
Summary
1408(1)
Exam Essentials
1408(1)
Review Questions
1409(3)
Performance-Based Question
1412(1)
Chapter 26 Safety and Environmental Concerns
1413(58)
Understanding Safety Procedures
1416(21)
Identifying Potential Safety Hazards
1416(11)
Creating a Safe Workplace
1427(10)
Understanding Environmental Controls
1437(16)
Managing the Physical Environment
1438(6)
Handling and Disposing of Computer Equipment
1444(9)
Understanding Policies, Licensing, and Privacy
1453(11)
Dealing with Prohibited Content/Activity
1453(1)
Incident Response
1454(4)
Managing Software Licenses
1458(3)
Managing Sensitive Information
1461(2)
Policies and Security Best Practices
1463(1)
Summary
1464(1)
Exam Essentials
1464(2)
Review Questions
1466(4)
Performance-Based Question
1470(1)
Appendix A Answers to Review Questions 1471(54)
Chapter 1: Motherboards, Processors, and Memory
1472(2)
Chapter 2: Internal Expansion, Storage Devices, and Power Supplies
1474(2)
Chapter 3: Peripherals and Connectors
1476(2)
Chapter 4: Custom PC Configurations
1478(2)
Chapter 5: Installing and Configuring Printers
1480(1)
Chapter 6: Networking Fundamentals
1481(2)
Chapter 7: Introduction to TCP/IP
1483(1)
Chapter 8: Installing Wireless and SOHO Networks
1484(2)
Chapter 9: Network Services, Virtualization, and Cloud Computing
1486(2)
Chapter 10: Understanding Laptops
1488(2)
Chapter 11: Understanding Mobile Devices
1490(2)
Chapter 12: Mobile Device Connectivity and Synchronization
1492(2)
Chapter 13: Troubleshooting Methodology and Resolving Core Hardware Problems
1494(2)
Chapter 14: Hardware and Network Troubleshooting
1496(2)
Chapter 15: Operating System Basics
1498(1)
Chapter 16: Operating System Administration
1499(2)
Chapter 17: Working with Windows 10
1501(2)
Chapter 18: Working with Windows 8/8.1
1503(2)
Chapter 19: Working with Windows 7
1505(2)
Chapter 20: Working with macOS and Linux
1507(2)
Chapter 21: Scripting and Remote Access
1509(2)
Chapter 22: Security Concepts
1511(3)
Chapter 23: Securing Operating Systems
1514(2)
Chapter 24: Troubleshooting Operating Systems and Security
1516(2)
Chapter 25: Documentation and Professionalism
1518(3)
Chapter 26: Safety and Environmental Concerns
1521(4)
Appendix B Answers to Performance-Based Questions 1525(28)
Chapter 1: Motherboards, Processors, and Memory
1526(1)
Answer to Performance-Based Question 1
1526(1)
Answer, to Performance-Based Question 2
1526(1)
Chapter 2: Internal Expansion, Storage Devices, and Power Supplies
1527(1)
Chapter 3: Peripherals and Connectors
1527(1)
Chapter 4: Custom PC Configurations
1528(1)
Chapter 5: Installing and Configuring Printers
1529(1)
Chapter 6: Networking Fundamentals
1529(2)
Chapter 7: Introduction to TCP/IP
1531(1)
Chapter 8: Installing Wireless and SOHO Networks
1532(1)
Chapter 9: Network Services, Virtualization, and Cloud Computing
1532(1)
Chapter 10: Understanding Laptops
1533(1)
Chapter 11: Understanding Mobile Devices
1533(1)
Chapter 12: Mobile Device Connectivity and Synchronization
1534(1)
Chapter 13: Troubleshooting Methodology and Resolving Core Hardware Problems
1534(1)
Chapter 14: Hardware and Network Troubleshooting
1535(1)
Chapter 15: Operating System Basics
1535(2)
Chapter 16: Operating System Administration
1537(1)
Chapter 17: Working with Windows 10
1538(3)
Chapter 18: Working with Windows 8/8.1
1541(2)
Chapter 19: Working with Windows 7
1543(3)
Chapter 20: Working with macOS and Linux
1546(2)
Chapter 21: Scripting and Remote Access
1548(1)
Chapter 22: Security Concepts
1548(1)
Chapter 23: Securing Operating Systems
1549(1)
Chapter 24: Troubleshooting Operating Systems and Security
1549(1)
Chapter 25: Documentation and Professionalism
1550(1)
Chapter 26: Safety and Environmental Concerns
1551(2)
Index 1553
QUENTIN DOCTER, A+, ITF+, MCSE, CCNA, started in the IT industry as a tech support agent for Packard Bell in 1994. Since then he has worked in tech support, network administration, consulting, training, web development, and project management. During his career, he has achieved certifications from CompTIA, Microsoft, Cisco, Novell, and Sun Microsystems. He is the author of several books, including Sybex's CompTIA IT Fundamentals+ Study Guide.

JON BUHAGIAR, Network+, A+, CCNA, MCSA, MCSE, BS/ITM,is an information technology professional with two decades of experience in higher education. During the past 19 years he has been responsible for Network Operations at Pittsburgh Technical College and lead several project, such as virtualization (server and desktop), VoIP, Office 365, and many other projects supporting the quality of education at the college. He has achieved several certifications from Cisco, CompTIA, and Microsoft and taught many of the certification paths. He is the author of several books, including Sybex's CompTIA Network+ Review Guide and Network+ exam review course.