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CompTIA Aplus Complete Deluxe Study Guide with Online Labs: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 5th edition [Hardback]

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  • Izdošanas datums: 10-Oct-2022
  • Izdevniecība: Sybex Inc.,U.S.
  • ISBN-10: 111986321X
  • ISBN-13: 9781119863212
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CompTIA Aplus Complete Deluxe Study Guide with Online Labs: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 5th editionPalielināt
  • Formāts: Hardback, 1744 pages, height x width x depth: 241x196x69 mm, weight: 2676 g
  • Izdošanas datums: 10-Oct-2022
  • Izdevniecība: Sybex Inc.,U.S.
  • ISBN-10: 111986321X
  • ISBN-13: 9781119863212
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9781119863212.html
Keywords:
The ultimate resource for successful certification and IT skillset enhancement

The newly revised and updated Fifth Edition of the CompTIA A+ Complete Deluxe Study Guide with Online Labs: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 is the ultimate test preparation tool for anyone hoping to succeed on the highly sought-after A+ certification exams.

This comprehensive set of study aids covers every exam objective and competency tested by the Core 1 and Core 2 exams. You'll find coverage of mobile devices, networking, hardware, virtualization and cloud computing, hardware and network troubleshooting, operating systems, security, software trouble shooting, and operational procedures.

The book also includes:

  • Practical examples and real-world insights drawn from the experiences of actual computer technicians
  • 6 months of access to 28 online A+ Core 2 Exam 220-1102 Practice Lab modules
  • Access to the Sybex online test bank, with chapter review questions, full-length practice exams, hundreds of electronic flashcards, and a searchable glossary of key terms

Perfect for anyone preparing for the popular A+ certification exams, CompTIA A+ Complete Deluxe Study Guide with Online Labs: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 is also an invaluable resource for anyone seeking to improve their computer technician skillset and better their performance on the job.

Introduction xxvii
Assessment Test lxxxii
Part I 220-1101 1(814)
Chapter 1 Motherboards, Processors, and Memory
3(76)
Understanding Motherboards
7(35)
Motherboard Form Factors
7(3)
System Board Components
10(32)
Understanding Processors
42(7)
CPU Architecture
43(2)
CPU Characteristics
45(4)
Understanding Memory
49(14)
Important Memory Terms
50(4)
Types of Memory
54(5)
Memory Packaging
59(4)
Understanding Cooling Systems
63(8)
Fans
63(3)
Memory Cooling
66(1)
Hard Drive Cooling
67(1)
Chipset Cooling
67(1)
CPU Cooling
67(4)
Summary
71(1)
Exam Essentials
71(2)
Review Questions
73(4)
Performance-Based Question 1
77(1)
Performance-Based Question 2
78(1)
Chapter 2 Expansion Cards, Storage Devices, and Power Supplies
79(60)
Installing and Configuring Expansion Cards
81(8)
Video
82(1)
Multimedia
83(2)
Network Interface Card
85(2)
Input/Output
87(1)
Adapter Configuration
88(1)
Understanding Storage Devices
89(25)
Hard Disk Drive Systems
90(6)
Solid-State Drives
96(8)
RAID
104(3)
Removable Storage and Media
107(7)
Installing, Removing, and Configuring Storage Devices
114(17)
Understanding Power Supplies
118(1)
Power Supply Input
119(1)
Power Supply Output and Ratings
120(1)
Power Connectors
121(4)
Modular Power Supplies
125(1)
Redundant Power Supplies
126(3)
Replacing Power Supplies
129(1)
AC Adapters as Power Supplies
130(1)
Summary
131(1)
Exam Essentials
131(2)
Review Questions
133(4)
Performance-Based Question
137(2)
Chapter 3 Peripherals, Cables, and Connectors
139(52)
Understanding Cables and Connectors
140(20)
Video Devices
141(13)
Audio Devices
154(2)
Input and Output Devices
156(3)
Storage Devices
159(1)
Understanding Cables and Connectors
160(24)
Peripheral Cables and Connectors
160(9)
Serial Ports
169(1)
Video Cables and Connectors
170(8)
Hard Drive Cables and Connectors
178(6)
Summary
184(1)
Exam Essentials
185(1)
Review Questions
186(4)
Performance-Based Question
190(1)
Chapter 4 Printers and Multifunction Devices
191(78)
Understanding Print Technologies and Imaging Processes
193(30)
Impact Printers
194(2)
Inkjet Printers
196(9)
Laser Printers
205(12)
Thermal Printers
217(1)
3D Printers
218(5)
Installing and Maintaining Printers
223(39)
Printer Interface Components
224(5)
Installing and Sharing Local Printers
229(12)
Installing and Sharing Networked Printers
241(10)
Performing Printer Maintenance
251(6)
Installing Printer Upgrades
257(5)
Summary
262(1)
Exam Essentials
262(2)
Review Questions
264(4)
Performance-Based Question
268(1)
Chapter 5 Networking Fundamentals
269(64)
Understanding Networking Principles
271(24)
Network Types
272(7)
Primary Network Components
279(4)
Network Operating Systems
283(1)
Network Resource Access
283(3)
Network Topologies
286(4)
Rules of Communication
290(5)
Identifying Common Network Hardware
295(29)
Network Interface Cards
295(4)
Cables and Connectors
299(15)
Networking Components
314(10)
Summary
324(1)
Exam Essentials
324(3)
Review Questions
327(4)
Performance-Based Question
331(2)
Chapter 6 Introduction to TCP/IP
333(46)
Understanding TCP/IP
335(33)
TCP/IP Structure
336(10)
Understanding IP Addressing
346(10)
Understanding DHCP and DNS
356(9)
IPv6
365(3)
Understanding Virtual Networks
368(4)
Virtual Local Area Networks
368(2)
Virtual Private Networks
370(2)
Summary
372(1)
Exam Essentials
372(2)
Review Questions
374(4)
Performance-Based Question
378(1)
Chapter 7 Wireless and SOHO Networks
379(78)
Understanding Wireless Networking Technologies
381(21)
802.11 Networking Standards
382(11)
Bluetooth Networking
393(3)
Long-Range Fixed Wireless
396(2)
Radio Frequency Networking Standards
398(4)
Installing and Configuring SOHO Networks
402(47)
Keys to Planning a Network
402(2)
Choosing an Internet Connection
404(14)
Choosing Internal Network Connections
418(4)
Installing the Network Infrastructure
422(11)
Configuring Wireless Routers and Access Points
433(16)
Summary
449(1)
Exam Essentials
449(2)
Review Questions
451(4)
Performance-Based Question
455(2)
Chapter 8 Network Services, Virtualization, and Cloud Computing
457(66)
Understanding Network Services
459(28)
Server Roles
460(13)
Internet Appliances
473(7)
Legacy/Embedded Systems
480(2)
Internet of Things Devices
482(5)
Understanding Virtualization and Cloud Computing
487(28)
Concepts of Cloud Computing
488(11)
Concepts of Virtualization
499(16)
Summary
515(1)
Exam Essentials
516(2)
Review Questions
518(4)
Performance-Based Question
522(1)
Chapter 9 Laptop and Mobile Device Hardware
523(68)
Working with Laptop and Mobile Device Hardware
526(58)
Understanding the Differences between Device Types
526(5)
Disassembling and Reassembling Laptops
531(4)
Installing and Configuring Laptop Hardware
535(45)
Setting Up and Configuring Accessories and Ports
580(4)
Summary
584(1)
Exam Essentials
585(1)
Review Questions
586(4)
Performance-Based Question
590(1)
Chapter 10 Mobile Connectivity and Application Support
591(84)
Understanding Mobile Connectivity
593(42)
Understanding Cellular Networking Standards
595(2)
Using Cellular Data Connections
597(11)
Establishing Wi-Fi Connectivity
608(14)
Establishing Bluetooth Connectivity
622(13)
Understanding Mobile App Support
635(33)
Understanding Location Services
635(6)
Understanding Mobile Device and App Management
641(13)
Configuring Mobile Device Synchronization
654(12)
Syncing Android Devices
666(2)
Summary
668(1)
Exam Essentials
668(2)
Review Questions
670(4)
Performance-Based Question
674(1)
Chapter 11 Troubleshooting Methodology and Resolving Core Hardware Problems
675(42)
Using the Troubleshooting Best Practice Methodology
678(12)
Step 1: Identify the Problem
678(5)
Step 2: Establish a Theory
683(1)
Step 3: Test the Theory
684(3)
Step 4: Establish a Plan of Action
687(1)
Step 5: Verify Functionality
688(1)
Step 6: Document Findings
689(1)
Troubleshooting Motherboards, CPUs, RAM, and Power Problems
690(18)
Identifying General Hardware Symptoms and Causes
691(5)
Identifying BIOS/UEFI and POST Routine Problems
696(4)
Identifying Motherboard and CPU Problems
700(2)
Identifying Memory Issues
702(3)
Identifying Power Supply Problems
705(3)
Summary
708(1)
Exam Essentials
709(2)
Review Questions
711(4)
Performance-Based Question
715(2)
Chapter 12 Hardware and Network Troubleshooting
717(98)
Troubleshooting Storage Drives and RAID Arrays
721(10)
Lights and Sounds
722(1)
Devices Not Found
723(1)
Performance Issues
724(1)
S.M.A.R.T. Diagnostics
725(4)
RAID Issues
729(1)
Optical Drive Issues
730(1)
Troubleshooting Video, Projector, and Display Issues
731(6)
Video Input Issues
731(1)
Video Image Problems
732(3)
Other Display Issues
735(2)
Troubleshooting Common Mobile Device Issues
737(14)
Power and Heat Issues
738(3)
Input Problems
741(2)
Connectivity Issues
743(5)
Physical Damage and Malware
748(3)
Troubleshooting Printer Problems
751(28)
Impact Printer Problems
752(3)
Inkjet Printer Problems
755(4)
Laser Printer Problems
759(13)
Managing Print Jobs
772(7)
Troubleshooting Networking Problems
779(27)
Using Network Troubleshooting Tools
779(20)
Resolving Connectivity Issues
799(7)
Summary
806(1)
Exam Essentials
806(3)
Review Questions
809(4)
Performance-Based Question
813(2)
Part II 220-1102 815(700)
Chapter 13 Operating System Basics
817(62)
Understanding Operating Systems
819(11)
Operating System Terms and Concepts
821(2)
Operating Systems
823(5)
Minimum System Requirements
828(2)
Understanding Applications
830(6)
System Requirements for Applications
830(2)
Application Installation
832(3)
Security Considerations
835(1)
Other Considerations for New Applications
835(1)
Introduction to Windows 10
836(35)
Windows Editions
836(4)
Windows Features
840(11)
The Windows Interface
851(13)
What's in a Window?
864(3)
File Management
867(4)
Preparing for the Exam
871(1)
Summary
872(1)
Exam Essentials
872(2)
Review Questions
874(4)
Performance-Based Question
878(1)
Chapter 14 Windows Configuration
879(98)
Interacting with Operating Systems
882(78)
Task Manager
882(6)
Microsoft Management Console
888(11)
Additional Tools
899(6)
Control Panel
905(32)
Windows Settings
937(23)
The Windows Registry
960(2)
Disk Management
962(8)
Getting Disks Ready to Store Files and Programs
963(6)
Checking the Health of Hard Disks and Optimizing Their Performance
969(1)
Summary
970(1)
Exam Essentials
970(2)
Review Questions
972(4)
Performance-Based Question
976(1)
Chapter 15 Windows Administration
977(80)
Installing and Upgrading Windows
980(33)
Windows Installation Options
982(2)
The Installation Process
984(18)
The Upgrade Process
1002(4)
Repair Installation
1006(1)
Recovery Partition
1007(1)
Side-by-Side Upgrading Windows 10/11
1007(1)
Image Deployment
1008(1)
Upgrading Editions of Windows
1008(1)
Security and Feature Updates
1008(3)
Installation/Upgrade Boot Options
1011(1)
Considerations
1012(1)
Command-Line Tools
1013(17)
Networking in Windows
1030(20)
Networking Models
1030(4)
User Authentication
1034(2)
Establishing a Network Connection
1036(5)
Accessing Resources
1041(3)
Firewall Settings
1044(2)
Client Network Configuration
1046(4)
Summary
1050(1)
Exam Essentials
1050(2)
Review Questions
1052(4)
Performance-Based Question
1056(1)
Chapter 16 Working with macOS and Linux
1057(58)
macOS and Linux
1060(1)
Applications on macOS
1061(4)
Installing Applications from the App Store
1061(1)
Installing Downloadable Applications
1062(2)
Managing Applications
1064(1)
Creating Shortcuts
1065(1)
Best Practices
1065(6)
Scheduled Backups
1065(3)
Scheduled Disk Maintenance
1068(1)
System Updates/App Store
1068(1)
Patch Management
1069(1)
Driver/Firmware Updates
1070(1)
Antivirus/Antimalware Updates
1071(1)
Tools
1071(2)
System Preferences
1073(9)
Features
1082(5)
Basic Linux Commands
1087(19)
Understanding the Syntax of Shell Commands
1088(1)
Discovering and Using Linux Commands
1089(2)
Becoming root (Super User)
1091(1)
Maintaining the Operating System
1092(3)
Managing Processes
1095(2)
Directory Navigation
1097(1)
Directory Listings
1098(1)
Changing Permissions and Ownership
1099(1)
Working with Files
1100(3)
Working with Directories
1103(1)
Networking Utilities
1104(2)
Getting Help
1106(1)
Linux and Windows
1106(2)
Summary
1108(1)
Exam Essentials
1109(1)
Review Questions
1110(4)
Performance-Based Question
1114(1)
Chapter 17 Security Concepts
1115(80)
Physical Security Concepts
1121(7)
Access Control Vestibule
1121(1)
Badge Reader
1122(1)
Video Surveillance
1122(1)
Motion Sensors
1123(1)
Alarm System
1124(1)
Door Locks
1124(1)
Equipment Locks
1125(2)
Security Guards
1127(1)
Fences
1127(1)
Bollards
1128(1)
Physical Security for Staff
1128(4)
Key Fobs
1129(1)
Smartcards and RFID Badges
1129(1)
Keys
1130(1)
Biometrics
1131(1)
Lighting
1132(1)
Magnetometers
1132(1)
Logical Security
1132(11)
Principle of Least Privilege
1133(1)
Access Control Lists
1133(2)
Authentication Factors
1135(1)
Multifactor Authentication
1135(2)
Mobile Device Management (MDM)
1137(1)
Active Directory
1138(5)
Malware
1143(8)
Ransomware
1144(1)
Trojans
1144(1)
Keyloggers
1145(1)
Rootkits
1145(1)
Spyware
1145(1)
Cryptominers
1146(1)
Viruses
1146(4)
Virus Transmission in a Network
1150(1)
Botnets
1151(1)
Worms
1151(1)
Mitigating Software Threats
1151(8)
Antivirus
1152(1)
Antimalware
1153(1)
Recovery Console
1154(1)
End-User Education
1154(2)
Software Firewalls
1156(2)
Reinstalling the OS
1158(1)
Social Engineering Attacks, Threats, and Vulnerabilities
1159(4)
Phishing
1160(1)
Shoulder Surfing
1161(1)
Tailgating
1161(1)
Impersonation
1162(1)
Dumpster Diving
1162(1)
Evil Twin
1162(1)
Common Security Threats
1163(7)
Denial-of-Service Attacks
1163(2)
Zero-Day Attacks
1165(1)
Spoofing Attacks
1166(1)
On-Path Attack (Previously Known as Man-in-the-Middle Attack)
1167(1)
Password Attacks
1167(1)
Insider Threat
1168(1)
SQL Injection
1169(1)
Cross-Site Scripting (XSS)
1169(1)
Exploits and Vulnerabilities
1170(2)
Noncompliant Systems
1170(1)
Patching and Updates
1170(1)
Operating Systems Life Cycle
1171(1)
Unprotected Systems
1171(1)
BYOD
1171(1)
Security Best Practices
1172(11)
Data Encryption
1172(1)
Setting Strong Passwords
1173(1)
Requiring Passwords
1174(1)
Password Expiration
1175(1)
End-User Best Practices
1176(1)
Account Management
1177(4)
Disable AutoRun
1181(2)
Destruction and Disposal Methods
1183(4)
Recycling or Repurposing Best Practices
1183(2)
Physical Destruction
1185(2)
Summary
1187(1)
Exam Essentials
1187(3)
Review Questions
1190(4)
Performance-Based Question
1194(1)
Chapter 18 Securing Operating Systems
1195(76)
Working with Windows OS Security Settings
1199(29)
Users and Groups
1199(4)
User Authentication
1203(5)
NTFS vs. Share Permissions
1208(7)
Shared Files and Folders
1215(3)
System Files and Folders
1218(2)
Windows Security Features
1220(8)
Web Browser Security
1228(11)
Browser Download and Installation
1228(2)
Extensions and Plug-ins
1230(2)
Credentials Managers
1232(1)
Secure Data Transfers
1233(1)
Settings
1234(5)
Securing a SOHO Network (Wireless)
1239(8)
Changing Default Usernames and Passwords
1240(1)
Changing the SSID
1240(1)
Guest Network Isolation
1240(1)
Setting Encryption
1241(1)
Disabling SSID Broadcast
1242(1)
Wireless MAC Filtering
1242(1)
Frequencies
1243(1)
Radio Power Levels
1244(1)
Antenna and Access Point Placement
1245(1)
Assign Static IP Addresses
1245(1)
WPS
1246(1)
Authentication
1246(1)
Securing a SOHO Network (Wired)
1247(6)
Changing Default Credentials
1247(1)
Upgrading Firmware
1248(1)
Filtering
1248(4)
DHCP
1252(1)
Physical Security
1252(1)
Mobile Device Security
1253(10)
Screen Locks
1254(2)
Remote Wipes and Locator Applications
1256(2)
Remote Backup
1258(1)
Failed Login Attempts Restrictions
1258(1)
Viruses and Malware on Mobile Devices
1259(1)
Operating System Updates
1260(1)
Full-Device Encryption
1260(1)
Multifactor Authentication
1260(1)
Authenticator Applications
1261(1)
Firewalls
1261(1)
Policies and Procedures
1261(2)
IoT Considerations
1263(1)
Summary
1263(1)
Exam Essentials
1264(1)
Review Questions
1265(4)
Performance-Based Question
1269(2)
Chapter 19 Troubleshooting Operating Systems and Security
1271(76)
Troubleshooting Common Microsoft Windows OS Problems
1275(34)
Common Symptoms
1275(22)
Common Troubleshooting Steps
1297(12)
Troubleshooting Security Issues
1309(9)
Common Symptoms
1310(5)
Browser-Related Symptoms
1315(3)
Best Practices for Malware Removal
1318(7)
1 Identify and Verify Malware Symptoms
1318(1)
2 Quarantine Infected Systems
1319(1)
3 Disable System Restore in Windows
1320(1)
4 Remediate Infected Systems
1321(2)
5 Schedule Scans and Run Updates
1323(1)
6 Enable System Restore and Create a Restore Point in Windows
1324(1)
7 Educate the End User
1325(1)
Troubleshooting Mobile OS Issues
1325(10)
Application Problems
1325(2)
Performance Issues
1327(2)
OS Fails to Update
1329(1)
Extremely Short Battery Life
1330(1)
Connectivity Issues
1331(3)
Autorotate Issues
1334(1)
Troubleshooting Mobile Security Issues
1335(6)
Security Concerns
1336(2)
Common Symptoms
1338(3)
Summary
1341(1)
Exam Essentials
1342(1)
Review Questions
1343(3)
Performance-Based Question
1346(1)
Chapter 20 Scripting and Remote Access
1347(46)
Scripting
1349(26)
Scripting Basics
1351(4)
Scripting Languages
1355(11)
Scripting Use Cases
1366(7)
Script Considerations
1373(2)
Remote Access
1375(12)
Remote Desktop Protocol
1375(1)
Virtual Private Network (VPN)
1376(3)
Virtual Network Computing
1379(1)
Telnet
1379(1)
Secure Shell
1380(1)
Remote Monitoring and Management
1381(1)
Remote Access Tools
1382(5)
Security Considerations
1387(1)
Summary
1387(1)
Exam Essentials
1388(1)
Review Questions
1389(3)
Performance-Based Question
1392(1)
Chapter 21 Safety and Environmental Concerns
1393(60)
Understanding Safety Procedures
1395(22)
Identifying Potential Safety Hazards
1395(12)
Creating a Safe Workplace
1407(10)
Understanding Environmental Controls
1417(16)
Managing the Physical Environment
1418(6)
Handling and Disposing of Computer Equipment
1424(9)
Understanding Policies, Licensing, and Privacy
1433(13)
Dealing with Prohibited Content/Activity
1434(1)
Incident Response
1435(5)
Managing Software Licenses
1440(3)
Managing Sensitive Information
1443(3)
Summary
1446(1)
Exam Essentials
1446(2)
Review Questions
1448(4)
Performance-Based Question
1452(1)
Chapter 22 Documentation and Professionalism
1453(62)
Documentation and Support
1457(19)
Ticketing Systems
1458(4)
Asset Management
1462(4)
Common Documentation
1466(9)
Knowledge Base/Articles
1475(1)
Change Management Best Practices
1476(6)
Disaster Prevention and Recovery
1482(12)
Data Backups
1483(6)
Battery Backup/UPS
1489(1)
Power Generators
1490(1)
Surge Protection
1491(1)
Account Recovery Options
1492(2)
Demonstrating Professionalism
1494(14)
Professional Appearance
1495(1)
Communicating with Customers
1496(4)
Using Appropriate Behavior
1500(7)
Putting It All in Perspective
1507(1)
Summary
1508(1)
Exam Essentials
1508(2)
Review Questions
1510(4)
Performance-Based Question
1514(1)
Appendix A Answers to the Review Questions 1515(46)
Chapter 1: Motherboards, Processors, and Memory
1516(2)
Chapter 2: Expansion Cards, Storage Devices, and Power Supplies
1518(2)
Chapter 3: Peripherals, Cables, and Connectors
1520(1)
Chapter 4: Printers and Multifunction Devices
1521(2)
Chapter 5: Networking Fundamentals
1523(2)
Chapter 6: Introduction to TCP/IP
1525(2)
Chapter 7: Wireless and SOHO Networks
1527(2)
Chapter 8: Network Services, Virtualization, and Cloud Computing
1529(2)
Chapter 9: Laptop and Mobile Device Hardware
1531(2)
Chapter 10: Mobile Connectivity and Application Support
1533(2)
Chapter 11: Troubleshooting Methodology and Resolving Core Hardware Problems
1535(2)
Chapter 12: Hardware and Network Troubleshooting
1537(2)
Chapter 13: Operating System Basics
1539(1)
Chapter 14: Windows Configuration
1540(3)
Chapter 15: Windows Administration
1543(2)
Chapter 16: Working with macOS and Linux
1545(2)
Chapter 17: Security Concepts
1547(2)
Chapter 18: Securing Operating Systems
1549(2)
Chapter 19: Troubleshooting Operating Systems and Security
1551(3)
Chapter 20: Scripting and Remote Access
1554(2)
Chapter 21: Safety and Environmental Concerns
1556(2)
Chapter 22: Documentation and Professionalism
1558(3)
Appendix B Answers to Performance-Based Questions 1561(20)
Chapter 1: Motherboards, Processors, and Memory
1562(1)
Chapter 2: Expansion Cards, Storage Devices, and Power Supplies
1563(1)
Chapter 3: Peripherals, Cables, and Connectors
1563(1)
Chapter 4: Printers and Multifunction Devices
1564(1)
Chapter 5: Networking Fundamentals
1565(1)
Chapter 6: Introduction to TCP/IP
1566(1)
Chapter 7: Wireless and SOHO Networks
1566(1)
Chapter 8: Network Services, Virtualization, and Cloud Computing
1567(1)
Chapter 9: Laptop and Mobile Device Hardware
1568(1)
Chapter 10: Mobile Connectivity and Application Support
1568(1)
Chapter 11: Troubleshooting Methodology and Resolving Core Hardware Problems
1569(1)
Chapter 12: Hardware and Network Troubleshooting
1569(1)
Chapter 13: Operating System Basics
1570(1)
Chapter 14: Windows Configuration
1570(1)
Chapter 15: Windows Administration
1571(4)
Chapter 16: Working with macOS and Linux
1575(2)
Chapter 17: Security Concepts
1577(1)
Chapter 18: Securing Operating Systems
1577(1)
Chapter 19: Troubleshooting Operating Systems and Security
1578(1)
Chapter 20: Scripting and Remote Access
1578(1)
Chapter 21: Safety and Environmental Concerns
1579(1)
Chapter 22: Documentation and Professionalism
1579(2)
Index 1581
ABOUT THE AUTHORS

QUENTIN DOCTER, A+, started in the IT industry as a tech support agent for Packard Bell in 1994. Since then he has worked in tech support, network administration, consulting, training, web development, and project management. During his career, he has achieved certifications from CompTIA, Microsoft, Cisco, Novell, and Sun Microsystems. He is the author of several books, including Sybexs CompTIA IT Fundamentals+ Study Guide.

JON BUHAGIAR, A+, Network+, is an information technology professional with two decades of experience in higher education. During the past 19 years he has been responsible for Network Operations at Pittsburgh Technical College and lead several projects, such as virtualization (server and desktop), VoIP, Office 365, and many other projects supporting the quality of education at the college. He has achieved several certifications from Cisco, CompTIA, and Microsoft and taught many of the certification paths. He is the author of several books, including Sybexs CompTIA Network+ Review Guide.

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