| Introduction |
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xxiii | |
| Part I CompTIA A+ Core 1 Exam 220-1101 |
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1 | (250) |
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3 | (42) |
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1.1 Given a scenario, install and configure laptop hardware and components |
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Hardware/device replacement |
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Physical privacy and security components |
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9 | (1) |
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10 | (1) |
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1.2 Compare and contrast the display components of mobile devices |
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11 | (2) |
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Mobile display components |
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13 | (1) |
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14 | (1) |
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1.3 Given a scenario, set up and configure accessories and ports of mobile devices |
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15 | (5) |
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20 | (6) |
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26 | (1) |
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1.4 Given a scenario, configure basic mobile-device network connectivity and application support |
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Wireless/cellular data network (enable/disable) |
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27 | (2) |
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29 | (3) |
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32 | (1) |
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Mobile device management (MDM)/mobile application management (MAM) |
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32 | (4) |
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Mobile device synchronization |
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36 | (4) |
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40 | (1) |
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41 | (4) |
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45 | (50) |
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2.1 Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes |
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53 | (1) |
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54 | (1) |
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2.2 Compare and contrast common networking hardware |
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54 | (7) |
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55 | (1) |
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55 | (1) |
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55 | (1) |
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56 | (1) |
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56 | (1) |
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Power over Ethernet (PoE) |
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56 | (2) |
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58 | (1) |
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58 | (1) |
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Digital subscriber line (DSL) |
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58 | (1) |
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Optical network terminal (ONT) |
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59 | (1) |
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Network interface card (NIC) |
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59 | (1) |
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Software-defined networking (SDN) |
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60 | (1) |
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61 | (1) |
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2.3 Compare and contrast protocols for wireless networking |
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61 | (5) |
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61 | (1) |
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62 | (1) |
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63 | (1) |
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63 | (1) |
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Long-range fixed wireless |
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64 | (1) |
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65 | (1) |
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Radio-frequency identification (RFID) |
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65 | (1) |
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65 | (1) |
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2.4 Summarize services provided by networked hosts |
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66 | (5) |
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66 | (2) |
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68 | (1) |
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69 | (1) |
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Internet of Things (IoT) devices |
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70 | (1) |
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70 | (1) |
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2.5 Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks |
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71 | (8) |
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Internet Protocol (IP) addressing |
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71 | (8) |
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79 | (1) |
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2.6 Compare and contrast common network configuration concepts |
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79 | (5) |
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79 | (2) |
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81 | (1) |
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82 | (1) |
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Virtual private network (VPN) |
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83 | (1) |
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83 | (1) |
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2.7 Compare and contrast Internet connection types, network types, and their features |
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84 | (3) |
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Internet connection types |
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84 | (1) |
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85 | (2) |
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87 | (1) |
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2.8 Given a scenario, use networking tools |
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87 | (8) |
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87 | (1) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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88 | (1) |
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88 | (1) |
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89 | (1) |
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89 | (1) |
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89 | (1) |
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90 | (5) |
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95 | (102) |
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3.1 Explain basic cable types and their connectors, features, and purposes |
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102 | (22) |
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102 | (5) |
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107 | (1) |
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108 | (3) |
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111 | (6) |
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117 | (2) |
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119 | (5) |
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124 | (1) |
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3.2 Given a scenario, install the appropriate RAM |
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124 | (5) |
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124 | (3) |
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Single-channel/Dual-channel |
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127 | (1) |
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127 | (1) |
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128 | (1) |
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128 | (1) |
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3.3 Given a scenario, select and install storage devices |
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129 | (10) |
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129 | (2) |
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131 | (1) |
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132 | (2) |
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134 | (5) |
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139 | (1) |
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3.4 Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards |
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139 | (21) |
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139 | (3) |
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Motherboard connector types |
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142 | (6) |
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Motherboard compatibility |
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148 | (5) |
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Basic Input/Output System (BIOS)/Unified Extensible Firmware Interface (UEFI) settings |
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153 | (2) |
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155 | (1) |
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155 | (1) |
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156 | (3) |
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159 | (1) |
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160 | (1) |
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3.5 Given a scenario, install or replace the appropriate power supply |
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160 | (3) |
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161 | (1) |
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Output 3.3V vs. 5V vs. 12V |
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161 | (1) |
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20-pin to 24-pin motherboard adapter |
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161 | (1) |
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162 | (1) |
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162 | (1) |
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162 | (1) |
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163 | (1) |
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3.6 Given a scenario, deploy and configure multifunction devices/printers and settings |
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163 | (7) |
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Properly unboxing a device - setup location considerations |
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163 | (1) |
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Use appropriate drivers for a given OS |
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164 | (1) |
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164 | (1) |
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165 | (2) |
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167 | (1) |
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168 | (1) |
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169 | (1) |
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Automatic document feeder (ADF)/flatbed scanner |
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169 | (1) |
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170 | (1) |
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3.7 Given a scenario, install and replace printer consumables |
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170 | (27) |
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170 | (11) |
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181 | (3) |
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184 | (2) |
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186 | (2) |
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188 | (2) |
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190 | (7) |
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Chapter 4 Virtualization and Cloud Computing |
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197 | (12) |
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4.1 Summarize cloud computing concepts |
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199 | (3) |
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199 | (1) |
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200 | (1) |
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201 | (1) |
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201 | (1) |
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4.2 Summarize aspects of client-side virtualization |
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202 | (7) |
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Purpose of virtual machines |
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202 | (3) |
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205 | (1) |
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206 | (3) |
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Chapter 5 Hardware and Network Troubleshooting |
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209 | (42) |
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5.1 Given a scenario, apply the best practice methodology to resolve problems |
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213 | (3) |
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Always consider corporate policies, procedures, and impacts before implementing changes |
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213 | (3) |
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214 | (1) |
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2 Establish a theory of probable cause (question the obvious) |
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214 | (1) |
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3 Test the theory to determine cause |
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215 | (1) |
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4 Establish a plan of action to resolve the problem and implement the solution |
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215 | (1) |
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5 Verify full system functionality and, if applicable, implement preventive measures |
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216 | (1) |
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6 Document the findings, actions, and outcomes |
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216 | (1) |
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216 | (1) |
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5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power |
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216 | (9) |
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217 | (7) |
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224 | (1) |
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5.3 Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays |
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225 | (4) |
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225 | (3) |
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228 | (1) |
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5.4 Given a scenario, troubleshoot video, projector, and display issues |
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229 | (3) |
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229 | (3) |
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232 | (1) |
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5.5 Given a scenario, troubleshoot common issues with mobile devices |
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232 | (6) |
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233 | (4) |
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237 | (1) |
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5.6 Given a scenario, troubleshoot and resolve printer issues |
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238 | (6) |
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238 | (6) |
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244 | (1) |
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5.7 Given a scenario, troubleshoot problems with wired and wireless networks |
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244 | (9) |
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244 | (3) |
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247 | (1) |
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248 | (3) |
| Part II CompTIA A+ Core 2 Exam 220-1102 |
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251 | (336) |
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Chapter 6 Operating Systems |
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253 | (166) |
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1.1 Identify basic features of Microsoft Windows editions |
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263 | (5) |
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263 | (1) |
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264 | (1) |
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264 | (2) |
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266 | (1) |
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267 | (1) |
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1.2 Given a scenario, use the appropriate Microsoft command-line tool |
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268 | (22) |
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268 | (3) |
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271 | (19) |
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290 | (1) |
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1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS) |
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290 | (30) |
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291 | (5) |
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Microsoft Management Console (MMC) snap-in |
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296 | (16) |
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312 | (8) |
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320 | (1) |
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1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility |
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320 | (29) |
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320 | (7) |
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327 | (2) |
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329 | (2) |
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Network and Sharing Center |
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331 | (1) |
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331 | (4) |
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Windows Defender Firewall |
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335 | (1) |
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335 | (1) |
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336 | (1) |
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337 | (2) |
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339 | (1) |
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340 | (1) |
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340 | (2) |
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342 | (4) |
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346 | (2) |
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348 | (1) |
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349 | (1) |
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1.5 Given a scenario, use the appropriate Windows settings |
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349 | (15) |
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350 | (1) |
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351 | (1) |
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352 | (3) |
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355 | (1) |
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356 | (1) |
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357 | (1) |
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357 | (2) |
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359 | (2) |
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361 | (1) |
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362 | (1) |
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362 | (2) |
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1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop |
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364 | (10) |
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Workgroup vs. domain setup |
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364 | (4) |
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Local OS firewall settings |
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368 | (1) |
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Client network configuration |
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369 | (1) |
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Establish network connections |
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370 | (1) |
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371 | (2) |
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373 | (1) |
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1.7 Given a scenario, apply application installation and configuration concepts |
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374 | (4) |
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System requirements for applications |
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374 | (1) |
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OS requirements for applications |
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375 | (1) |
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376 | (1) |
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Other considerations for new applications |
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377 | (1) |
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378 | (1) |
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1.8 Explain common OS types and their purposes |
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378 | (4) |
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378 | (1) |
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379 | (1) |
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380 | (1) |
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Vendor life-cycle limitations |
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381 | (1) |
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Compatibility concerns between OSs |
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381 | (1) |
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382 | (1) |
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1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment |
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382 | (9) |
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382 | (2) |
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384 | (4) |
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388 | (1) |
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389 | (1) |
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390 | (1) |
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390 | (1) |
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391 | (1) |
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1.10 Identify common features and tools of the macOS/desktop OS |
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391 | (13) |
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Installation and uninstallation of applications |
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391 | (1) |
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Apple ID and corporate restrictions |
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392 | (1) |
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393 | (1) |
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394 | (4) |
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398 | (3) |
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401 | (1) |
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402 | (1) |
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402 | (1) |
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403 | (1) |
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404 | (1) |
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1.11 Identify common features and tools of the Linux client/desktop OS |
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404 | (15) |
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404 | (7) |
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411 | (3) |
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414 | (1) |
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415 | (1) |
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416 | (3) |
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419 | (82) |
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2.1 Summarize various security measures and their purposes |
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427 | (12) |
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427 | (5) |
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Physical security for staff |
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432 | (3) |
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435 | (1) |
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Mobile device management (MDM) |
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436 | (1) |
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437 | (2) |
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439 | (1) |
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2.2 Compare and contrast wireless security protocols and authentication methods |
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439 | (4) |
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439 | (2) |
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441 | (1) |
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442 | (1) |
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2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods |
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443 | (9) |
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443 | (6) |
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449 | (3) |
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452 | (1) |
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2.4 Explain common social-engineering attacks, threats, and vulnerabilities |
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452 | (7) |
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452 | (3) |
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455 | (3) |
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458 | (1) |
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459 | (1) |
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2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS |
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459 | (12) |
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459 | (2) |
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461 | (1) |
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462 | (1) |
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463 | (1) |
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NTFS vs. share permissions |
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464 | (3) |
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467 | (1) |
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Run as administrator vs. standard user |
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468 | (2) |
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470 | (1) |
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470 | (1) |
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Encrypting File System (EFS) |
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470 | (1) |
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471 | (1) |
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2.6 Given a scenario, configure a workstation to meet best practices for security |
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471 | (5) |
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472 | (1) |
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472 | (1) |
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473 | (1) |
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474 | (1) |
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Change default administrator's user account/password |
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475 | (1) |
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475 | (1) |
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476 | (1) |
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476 | (1) |
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2.7 Explain common methods for securing mobile and embedded devices |
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476 | (5) |
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477 | (1) |
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478 | (1) |
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478 | (1) |
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478 | (1) |
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479 | (1) |
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Remote backup applications |
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479 | (1) |
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Failed login attempts restrictions |
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479 | (1) |
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479 | (1) |
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480 | (1) |
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480 | (1) |
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480 | (1) |
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480 | (1) |
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2.8 Given a scenario, use common data destruction and disposal methods |
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481 | (4) |
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481 | (1) |
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Recycling or repurposing best practices |
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482 | (2) |
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484 | (1) |
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484 | (1) |
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2.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks |
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485 | (7) |
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485 | (3) |
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488 | (3) |
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491 | (1) |
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491 | (1) |
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2.10 Given a scenario, install and configure browsers and relevant security settings |
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492 | (9) |
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Browser download/installation |
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492 | (1) |
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492 | (1) |
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493 | (1) |
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Secure connections/sites - valid certificates |
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493 | (1) |
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493 | (3) |
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496 | (1) |
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497 | (4) |
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Chapter 8 Software Troubleshooting |
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501 | (30) |
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3.1 Given a scenario, troubleshoot common Windows OS problems |
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505 | (9) |
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505 | (5) |
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Common troubleshooting steps |
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510 | (4) |
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514 | (1) |
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3.2 Given a scenario, troubleshoot common personal computer (PC) security issues |
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514 | (4) |
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514 | (3) |
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517 | (1) |
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518 | (1) |
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3.3 Given a scenario, use best practice procedures for malware removal |
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518 | (2) |
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1 Investigate and verify malware symptoms |
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518 | (1) |
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2 Quarantine infected systems |
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519 | (1) |
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3 Disable System Restore in Windows |
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519 | (1) |
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4 Remediate infected systems |
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519 | (1) |
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5 Schedule scans and run updates |
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519 | (1) |
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6 Enable System Restore and create a restore point in Windows |
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520 | (1) |
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520 | (1) |
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520 | (1) |
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3.4 Given a scenario, troubleshoot common mobile OS and application issues |
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520 | (4) |
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521 | (3) |
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524 | (1) |
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3.5 Given a scenario, troubleshoot common mobile OS and application security issues |
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524 | (7) |
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524 | (2) |
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526 | (1) |
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527 | (1) |
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528 | (3) |
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Chapter 9 Operational Procedures |
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531 | (56) |
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4.1 Given a scenario, implement best practices associated with documentation and support systems information management |
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538 | (7) |
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538 | (2) |
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540 | (2) |
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542 | (3) |
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545 | (1) |
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545 | (1) |
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4.2 Explain basic change-management best practices |
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545 | (3) |
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Documented business processes |
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546 | (1) |
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546 | (2) |
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548 | (1) |
|
4.3 Given a scenario, implement workstation backup and recovery methods |
|
|
548 | (4) |
|
|
|
548 | (2) |
|
|
|
550 | (1) |
|
|
|
550 | (1) |
|
|
|
551 | (1) |
|
4.4 Given a scenario, use common safety procedures |
|
|
552 | (5) |
|
Electrostatic discharge (ESD) straps |
|
|
552 | (1) |
|
|
|
553 | (1) |
|
|
|
554 | (1) |
|
|
|
555 | (1) |
|
Proper component handling and storage |
|
|
555 | (1) |
|
|
|
555 | (1) |
|
Compliance with government regulations |
|
|
555 | (1) |
|
|
|
555 | (2) |
|
|
|
557 | (1) |
|
4.5 Summarize environmental impacts and local environmental controls |
|
|
557 | (8) |
|
Material safety data sheet (MSDS)/documentation for handling and disposal |
|
|
557 | (2) |
|
Temperature, humidity-level awareness, and proper ventilation |
|
|
559 | (3) |
|
Power surges, brownouts, and blackouts |
|
|
562 | (2) |
|
|
|
564 | (1) |
|
4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts |
|
|
565 | (4) |
|
|
|
565 | (2) |
|
Licensing/digital rights management (DRM)/end-user license agreement (EULA) |
|
|
567 | (1) |
|
|
|
568 | (1) |
|
|
|
569 | (1) |
|
4.7 Given a scenario, use proper communication techniques and professionalism |
|
|
569 | (7) |
|
Professional appearance and attire |
|
|
570 | (1) |
|
Use proper language and avoid jargon, acronyms, and slang, when applicable |
|
|
570 | (1) |
|
Maintain a positive attitude/project confidence |
|
|
571 | (1) |
|
Actively listen, take notes, and avoid interrupting the customer |
|
|
571 | (1) |
|
|
|
571 | (1) |
|
Be on time (if late, contact the customer) |
|
|
572 | (1) |
|
|
|
572 | (1) |
|
Dealing with difficult customers or situations |
|
|
573 | (1) |
|
Set and meet expectations/time line and communicate status with the customer |
|
|
574 | (1) |
|
Deal appropriately with customers' confidential and private materials |
|
|
575 | (1) |
|
|
|
576 | (1) |
|
4.8 Identify the basics of scripting |
|
|
576 | (3) |
|
|
|
576 | (1) |
|
|
|
577 | (1) |
|
Other considerations when using scripts |
|
|
578 | (1) |
|
|
|
579 | (1) |
|
4.9 Given a scenario, use remote access technologies |
|
|
579 | (8) |
|
|
|
579 | (3) |
|
Security considerations of each access method |
|
|
582 | (1) |
|
|
|
582 | (1) |
|
|
|
583 | (4) |
| Appendix Answers to the Review Questions |
|
587 | (20) |
|
Chapter 1: Mobile Devices |
|
|
588 | (1) |
|
|
|
589 | (2) |
|
|
|
591 | (4) |
|
Chapter 4: Virtualization and Cloud Computing |
|
|
595 | (1) |
|
Chapter 5: Hardware and Network Troubleshooting |
|
|
596 | (2) |
|
Chapter 6: Operating Systems |
|
|
598 | (1) |
|
|
|
599 | (3) |
|
Chapter 8: Software Troubleshooting |
|
|
602 | (1) |
|
Chapter 9: Operational Procedures |
|
|
603 | (4) |
| Index |
|
607 | |
