| Introduction |
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xxiii | |
Part I: Introduction to Core
1. (220-1001) |
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Core
1. (220-1001) Domain 1.0 Mobile Devices |
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Chapter 1 Laptops, Part 1 |
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7 | (22) |
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1.1 Given a scenario, install and configure laptop hardware and components |
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7 | (22) |
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8 | (2) |
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10 | (1) |
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11 | (2) |
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13 | (3) |
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16 | (1) |
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16 | (1) |
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16 | (2) |
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18 | (1) |
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19 | (4) |
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23 | (1) |
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24 | (1) |
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25 | (1) |
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26 | (3) |
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Chapter 2 Laptops, Part 2 |
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29 | (18) |
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1.2 Given a scenario, install components within the display of a laptop |
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29 | (10) |
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30 | (1) |
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31 | (1) |
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Digitizers and Touchscreens |
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32 | (1) |
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33 | (1) |
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Wi-Fi Antenna Connector and Placement |
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34 | (3) |
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37 | (2) |
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1.3 Given a scenario, use appropriate laptop features |
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39 | (8) |
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39 | (2) |
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41 | (1) |
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Docking Stations and Port Replicators |
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42 | (1) |
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Rotating and Removable Screens |
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42 | (1) |
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Securing Laptops with Cable Locks |
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43 | (1) |
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44 | (3) |
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Chapter 3 Smartphones, Tablets, and Other Mobile Devices, Part 1 |
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47 | (18) |
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1.4 Compare and contrast characteristics of various types of other mobile devices |
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47 | (9) |
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48 | (1) |
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49 | (3) |
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Wearable Technology Devices |
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52 | (1) |
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52 | (1) |
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53 | (1) |
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54 | (2) |
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1.5 Given a scenario, connect and configure accessories and ports of other mobile devices |
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56 | (9) |
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56 | (4) |
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60 | (1) |
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61 | (4) |
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Chapter 4 Smartphones, Tablets, and Other Mobile Devices, Part 2 |
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65 | (24) |
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1.6 Given a scenario, configure basic mobile device network connectivity and application support |
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65 | (14) |
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Enabling Wireless Functions |
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66 | (3) |
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69 | (1) |
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69 | (2) |
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71 | (3) |
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Cellular Radio Technologies |
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74 | (3) |
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77 | (2) |
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1.7 Given a scenario, use methods to perform mobile device synchronization |
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79 | (10) |
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79 | (4) |
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Types of Data to Synchronize and Authentication |
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83 | (1) |
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84 | (5) |
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Core
1. (220-1001) Domain 2.0 Networking |
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Chapter 5 Ports, Protocols, and Network Devices |
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89 | (22) |
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2.1 Compare and contrast TCP and UDP ports, protocols, and their purposes |
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89 | (12) |
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90 | (1) |
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91 | (8) |
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99 | (2) |
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2.2 Compare and contrast common networking hardware devices |
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101 | (10) |
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101 | (1) |
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102 | (1) |
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102 | (1) |
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103 | (1) |
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103 | (1) |
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Cloud-based Network Controllers |
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104 | (1) |
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104 | (1) |
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104 | (1) |
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105 | (1) |
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105 | (1) |
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105 | (1) |
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106 | (1) |
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107 | (1) |
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107 | (4) |
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Chapter 6 SOHO Networks and Wireless Protocols |
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111 | (22) |
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2.3 Given a scenario, install and configure a basic wired/wireless SOHO network |
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111 | (15) |
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Router Setup and Wireless |
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112 | (3) |
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115 | (1) |
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MC and End-user Device Configuration |
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116 | (2) |
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118 | (2) |
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Cable/DSL Modem Configuration |
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120 | (1) |
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Firewall Settings and Additional Configurations |
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120 | (3) |
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Configuring Wireless Encryption |
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123 | (1) |
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124 | (2) |
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2.4 Compare and contrast wireless networking protocols |
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126 | (7) |
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126 | (3) |
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129 | (1) |
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129 | (2) |
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131 | (2) |
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Chapter 7 Networked Hosts and Network Configuration |
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133 | (18) |
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2.5 Summarize the properties and purposes of services provided by networked hosts |
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133 | (9) |
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134 | (4) |
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138 | (1) |
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139 | (1) |
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140 | (2) |
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2.6 Explain common network configuration concepts |
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142 | (9) |
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142 | (4) |
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146 | (1) |
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147 | (1) |
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148 | (1) |
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149 | (2) |
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Chapter 8 Network Types and Networking Tools |
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151 | (18) |
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2.7 Compare and contrast Internet connection types, network types, and their features |
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151 | (9) |
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152 | (2) |
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Internet Connection Types |
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154 | (4) |
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158 | (2) |
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2.8 Given a scenario, use appropriate networking tools |
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160 | (9) |
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160 | (3) |
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163 | (1) |
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164 | (5) |
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Core
1. (220-1001) Domain 3.0 Hardware |
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Chapter 9 Cables and Connectors |
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169 | (18) |
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3.1 Explain basic cable types, features, and their purposes |
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169 | (1) |
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3.2 Identify common connector types |
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170 | (17) |
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170 | (6) |
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Video Cables and Connectors |
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176 | (2) |
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Multipurpose Cables and Connectors |
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178 | (4) |
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Hard Drive Cables and Connectors |
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182 | (1) |
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182 | (1) |
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183 | (4) |
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Chapter 10 RAM and Storage |
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187 | (28) |
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3.3 Given a scenario, install RAM types |
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187 | (11) |
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188 | (3) |
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191 | (3) |
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194 | (2) |
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196 | (2) |
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3.4 Given a scenario, select, install and configure storage devices |
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198 | (17) |
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198 | (2) |
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200 | (1) |
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201 | (1) |
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202 | (2) |
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204 | (4) |
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208 | (5) |
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213 | (2) |
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Chapter 11 Motherboards and Add-on Cards |
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215 | (18) |
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3.5 Given a scenario, install and configure motherboards, CPUs, and add-on cards |
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215 | (18) |
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Motherboard Form Factors and Connectors |
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216 | (4) |
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220 | (6) |
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More Ports and Connectors |
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226 | (1) |
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226 | (3) |
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229 | (1) |
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229 | (4) |
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233 | (16) |
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3.5 Given a scenario, install and configure motherboards, CPUs, and add-on cards |
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233 | (16) |
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233 | (3) |
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236 | (3) |
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239 | (1) |
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239 | (3) |
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242 | (3) |
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245 | (4) |
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Chapter 13 Peripherals and Power |
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249 | (22) |
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3.6 Explain the purposes and uses of various peripheral types |
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249 | (13) |
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250 | (6) |
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256 | (3) |
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Hybrid I/O Devices and Others |
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259 | (1) |
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260 | (2) |
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3.7 Summarize power supply types and features |
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262 | (9) |
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Planning Which Power Supply to Use |
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262 | (4) |
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Installing the Power Supply |
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266 | (2) |
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268 | (3) |
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Chapter 14 Custom PCs and Common Devices |
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271 | (16) |
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3.8 Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs |
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271 | (11) |
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Graphic/CAD/CAM Design Workstation |
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272 | (1) |
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Audio/Video Editing Workstation |
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272 | (1) |
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Virtualization Workstation |
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273 | (2) |
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275 | (2) |
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Network-Attached Storage Device |
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277 | (1) |
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278 | (2) |
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280 | (1) |
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280 | (2) |
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3.9 Given a scenario, install and configure common devices |
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282 | (5) |
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Desktop Devices and Settings |
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282 | (1) |
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Laptop Configurations and Settings |
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283 | (3) |
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286 | (1) |
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Chapter 15 Printers and Multifunction Devices |
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287 | (24) |
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3.10 Given a scenario, configure SOHO multifunction devices/printers and settings |
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287 | (7) |
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Printer Configuration Settings |
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288 | (3) |
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Local Versus Network Printers |
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291 | (1) |
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292 | (2) |
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3.11 Given a scenario, install and maintain various print technologies |
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294 | (17) |
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294 | (8) |
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302 | (3) |
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Printer Installation and Drivers |
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305 | (1) |
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306 | (5) |
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Core
1. (220-1001) Domain 4.0 Virtualization and Cloud Computing |
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Chapter 16 Cloud Computing and Client-side Virtualization |
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311 | (18) |
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4.1 Compare and contrast cloud computing concepts |
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312 | (6) |
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312 | (2) |
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314 | (2) |
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316 | (2) |
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4.2 Given a scenario, set up and configure client-side virtualization |
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318 | (11) |
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Purpose of Virtual Machines |
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318 | (1) |
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319 | (1) |
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Examples of Virtual Machine Software |
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320 | (2) |
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Virtual Machine Requirements |
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322 | (3) |
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325 | (4) |
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Core
1. (220-1001) Domain 5.0 Hardware and Network Troubleshooting |
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Chapter 17 Computer Troubleshooting 101 |
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329 | (8) |
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5.1 Given a scenario, use the best practice methodology to resolve problems |
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329 | (8) |
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Step 1 Identify the Problem |
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330 | (2) |
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Step 2 Establish a Theory of Probable Cause (Question the Obvious) |
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332 | (1) |
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Step 3 Test the Theory to Determine Cause |
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333 | (1) |
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Step 4 Establish a Plan of Action to Resolve the Problem and Implement the Solution |
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333 | (1) |
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Step 5 Verify Full System Functionality and, If Applicable, Implement Preventive Measures |
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333 | (1) |
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Step 6 Document Findings, Actions, and Outcomes |
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334 | (1) |
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335 | (2) |
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Chapter 18 Troubleshooting Motherboards, CPUs, RAM, and Power |
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337 | (16) |
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5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power |
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337 | (16) |
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Troubleshooting Motherboards |
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338 | (2) |
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340 | (2) |
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342 | (2) |
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Troubleshooting Power Supply Issues |
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344 | (3) |
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347 | (1) |
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348 | (5) |
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Chapter 19 Troubleshooting Hard Drives and RAID Arrays |
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353 | (12) |
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5.3 Given a scenario, troubleshoot hard drives and RAID arrays |
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353 | (12) |
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Troubleshooting Hard Drives |
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354 | (5) |
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Troubleshooting RAID Arrays |
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359 | (2) |
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361 | (4) |
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Chapter 20 Troubleshooting Video Issues and Mobile Devices |
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365 | (16) |
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5.4 Given a scenario, troubleshoot video, projector, and display issues |
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366 | (6) |
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366 | (4) |
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370 | (2) |
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5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures |
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372 | (9) |
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Mobile Device Display Troubleshooting |
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372 | (1) |
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Mobile Device Overheating |
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373 | (2) |
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More Mobile Device Troubleshooting |
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375 | (1) |
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Disassembling Processes for Proper Reassembly |
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376 | (2) |
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378 | (3) |
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Chapter 21 Troubleshooting Printers |
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381 | (12) |
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5.6 Given a scenario, troubleshoot printers |
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381 | (12) |
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381 | (4) |
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Print Jobs and the Print Spooler |
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385 | (4) |
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389 | (4) |
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Chapter 22 Troubleshooting Wired and Wireless Network Problems |
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393 | (6) |
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5.7 Given a scenario, troubleshoot common wired and wireless network problems |
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393 | (56) |
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Troubleshooting Common Symptoms |
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394 | (3) |
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397 | (2) |
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A+ Core
1. (220-1001) Practice Exam |
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399 | (50) |
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400 | (18) |
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418 | (1) |
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419 | (30) |
Part II: Introduction to Core
2. (220-1002) |
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Core
2. (220-1002) Domain 1.0 Operating Systems |
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Chapter 23 Operating System Types and Windows Versions |
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449 | (22) |
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1.1 Compare and contrast common operating system types and their purposes |
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449 | (12) |
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Workstation Operating Systems |
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450 | (1) |
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451 | (2) |
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Smartphone and Tablet Operating Systems |
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453 | (4) |
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Vendor-Specific Limitations |
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457 | (1) |
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Compatibility Concerns Between Operating Systems |
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458 | (1) |
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459 | (2) |
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1.2 Compare and contrast features of Microsoft Windows versions |
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461 | (10) |
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461 | (1) |
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462 | (2) |
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464 | (1) |
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Windows User Interfaces and Components |
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465 | (4) |
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469 | (2) |
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Chapter 24 Operating System Installation |
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471 | (16) |
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1.3 Summarize general OS installation considerations and upgrade methods |
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471 | (16) |
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472 | (1) |
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473 | (3) |
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476 | (2) |
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File System Types and Formatting |
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478 | (3) |
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More OS Installation Considerations |
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481 | (4) |
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485 | (2) |
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Chapter 25 Microsoft Command Line Tools |
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487 | (24) |
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1.4 Given a scenario, use appropriate Microsoft command line tools |
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488 | (23) |
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488 | (2) |
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Navigating and Working with Directories and Files in the Command Prompt |
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490 | (3) |
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Partitioning and File System-based Commands |
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493 | (1) |
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494 | (2) |
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496 | (8) |
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504 | (3) |
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507 | (4) |
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Chapter 26 Microsoft Operating System Features and Tools, Part 1 |
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511 | (18) |
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1.5 Given a scenario, use Microsoft operating system features and tools |
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511 | (18) |
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511 | (12) |
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System Configuration/MSConfig |
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523 | (1) |
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524 | (2) |
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526 | (3) |
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Chapter 27 Microsoft Operating System Features and Tools, Part 2 |
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529 | (18) |
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1.5 Given a scenario, use Microsoft operating system features and tools |
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529 | (18) |
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529 | (6) |
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535 | (9) |
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544 | (3) |
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Chapter 28 Windows Control Panel Utilities |
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547 | (20) |
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1.6 Given a scenario, use Microsoft Windows Control Panel utilities |
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547 | (20) |
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548 | (2) |
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550 | (4) |
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554 | (1) |
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554 | (2) |
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Performance (Virtual Memory) |
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556 | (1) |
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557 | (1) |
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558 | (1) |
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559 | (1) |
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560 | (1) |
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561 | (1) |
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561 | (2) |
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563 | (1) |
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563 | (1) |
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564 | (3) |
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Chapter 29 Windows Networking and Application Installation |
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567 | (18) |
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1.8 Given a scenario, configure Microsoft Windows networking on a client/desktop |
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568 | (12) |
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Workgroup, HomeGroup, and Domain |
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568 | (2) |
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Sharing Resources and Making Network Connections |
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570 | (4) |
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Establishing Networking Connections |
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574 | (2) |
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576 | (1) |
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Configuring an Alternate IP Address in Windows |
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577 | (1) |
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578 | (2) |
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1.7 Summarize application installation and configuration concepts |
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580 | (5) |
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580 | (1) |
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Method of Installation and Deployment |
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581 | (1) |
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582 | (1) |
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582 | (1) |
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583 | (2) |
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Chapter 30 Linux and macOS Tools |
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585 | (18) |
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1.9 Given a scenario, use features and tools of the macOS and Linux client/desktop operating systems |
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585 | (18) |
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585 | (5) |
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590 | (6) |
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596 | (7) |
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Core
2. (220-1002) Domain 2.0 Security |
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Chapter 31 Physical and Logical Security |
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603 | (20) |
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2.1 Summarize the importance of physical security measures |
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604 | (4) |
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604 | (1) |
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604 | (1) |
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605 | (1) |
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Protecting Data Physically |
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606 | (1) |
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607 | (1) |
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2.2 Explain logical security concepts |
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608 | (15) |
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608 | (1) |
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Principle of Least Privilege |
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609 | (1) |
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610 | (5) |
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615 | (1) |
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616 | (1) |
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Additional Security Considerations in Windows |
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617 | (3) |
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620 | (3) |
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Chapter 32 Wireless Security, Malware, and Social Engineering |
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623 | (22) |
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2.3 Compare and contrast wireless security protocols and authentication methods |
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624 | (4) |
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Wireless and Encryption Protocols |
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624 | (3) |
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627 | (1) |
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2.4 Given a scenario, detect, remove, and prevent malware using appropriate tools and methods |
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628 | (9) |
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628 | (1) |
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Preventing Malicious Software |
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629 | (6) |
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635 | (2) |
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2.5 Compare and contrast social engineering, threats, and vulnerabilities |
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637 | (8) |
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637 | (1) |
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638 | (1) |
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638 | (1) |
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639 | (1) |
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639 | (1) |
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Additional Attacks and Security Vulnerabilities |
|
|
640 | (2) |
|
|
|
642 | (3) |
|
Chapter 33 Windows Security Settings and Best Practices |
|
|
645 | (24) |
|
2.6 Compare and contrast the differences of basic Microsoft Windows OS security settings |
|
|
645 | (14) |
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|
646 | (2) |
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648 | (4) |
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652 | (4) |
|
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|
656 | (3) |
|
2.7 Given a scenario, implement security best practices to secure a workstation |
|
|
659 | (10) |
|
|
|
659 | (1) |
|
|
|
660 | (2) |
|
|
|
662 | (2) |
|
Disabling AutoPlay/Autorun |
|
|
664 | (1) |
|
|
|
665 | (4) |
|
Chapter 34 Mobile Device Security |
|
|
669 | (14) |
|
2.8 Given a scenario, implement methods for securing mobile devices |
|
|
669 | (14) |
|
|
|
670 | (2) |
|
Authenticator Applications |
|
|
672 | (1) |
|
Theft and Loss of Mobile Devices |
|
|
672 | (1) |
|
Compromised and Damaged Devices |
|
|
673 | (4) |
|
|
|
677 | (3) |
|
|
|
680 | (3) |
|
Chapter 35 Data Destruction and SOHO Security |
|
|
683 | (20) |
|
2.9 Given a scenario, implement appropriate data destruction and disposal methods |
|
|
683 | (8) |
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|
|
684 | (1) |
|
|
|
685 | (2) |
|
|
|
687 | (1) |
|
|
|
687 | (1) |
|
|
|
688 | (1) |
|
|
|
689 | (2) |
|
2.10 Given a scenario, configure security on SOHO wireless and wired networks |
|
|
691 | (12) |
|
Changing Default Passwords |
|
|
691 | (1) |
|
Wireless-Specific Security Settings |
|
|
692 | (3) |
|
|
|
695 | (1) |
|
Assigning Static IP Addresses |
|
|
695 | (1) |
|
Disabling Physical Ports and Physical Security |
|
|
696 | (1) |
|
Content Filtering/Parental Controls |
|
|
697 | (1) |
|
A Final Word on SOHO Routers |
|
|
697 | (1) |
|
|
|
698 | (5) |
|
Core
2. (220-1002) Domain 3.0 Software Troubleshooting |
|
|
|
Chapter 36 Troubleshooting Microsoft Windows |
|
|
703 | (20) |
|
3.1 Given a scenario, troubleshoot Microsoft Windows OS problems |
|
|
704 | (19) |
|
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|
704 | (6) |
|
|
|
710 | (2) |
|
Improper and Spontaneous Shutdowns |
|
|
712 | (1) |
|
|
|
713 | (2) |
|
|
|
715 | (1) |
|
Common Windows Symptoms and Solutions |
|
|
716 | (3) |
|
|
|
719 | (4) |
|
Chapter 37 Troubleshooting PC Security Issues and Malware Removal |
|
|
723 | (14) |
|
3.3 Given a scenario, use best practice procedures for malware removal |
|
|
724 | (1) |
|
3.2 Given a scenario, troubleshoot and resolve PC security issues |
|
|
724 | (13) |
|
The CompTIA A+ Seven-Step Malware Removal Procedure |
|
|
724 | (1) |
|
|
|
725 | (4) |
|
|
|
729 | (1) |
|
|
|
730 | (1) |
|
Preventing and Troubleshooting Spam |
|
|
730 | (1) |
|
|
|
731 | (1) |
|
More Symptoms of PC Security Issues and Potential Solutions |
|
|
732 | (2) |
|
|
|
734 | (3) |
|
Chapter 38 Troubleshooting Mobile Operating Systems |
|
|
737 | (18) |
|
3.4 Given a scenario, troubleshoot mobile OS and application issues |
|
|
737 | (1) |
|
3.5 Given a scenario, troubleshoot mobile OS and application security issues |
|
|
737 | (18) |
|
|
|
738 | (2) |
|
Bluetooth Troubleshooting |
|
|
740 | (1) |
|
Troubleshooting E-mail Connections |
|
|
741 | (2) |
|
Troubleshooting and Stopping Applications |
|
|
743 | (1) |
|
|
|
744 | (2) |
|
Additional Mobile Device Troubleshooting |
|
|
746 | (1) |
|
Mobile Device Application and OS Troubleshooting |
|
|
747 | (1) |
|
|
|
748 | (1) |
|
Troubleshooting Mobile Device Security Issues |
|
|
748 | (3) |
|
|
|
751 | (4) |
|
Core
2. (220-1002) Domain 4.0 Operational Procedures |
|
|
|
Chapter 39 Documentation, Change Management, and Disaster Recovery |
|
|
755 | (24) |
|
4.1 Compare and contrast best practices associated with types of documentation |
|
|
756 | (10) |
|
Network Topology Diagrams |
|
|
756 | (2) |
|
|
|
758 | (2) |
|
|
|
760 | (1) |
|
Compliance and Regulatory Policy |
|
|
760 | (1) |
|
|
|
761 | (1) |
|
|
|
762 | (1) |
|
|
|
763 | (1) |
|
|
|
764 | (2) |
|
4.2 Given a scenario, implement basic change management best practices |
|
|
766 | (3) |
|
4.3 Given a scenario, implement basic disaster prevention and recovery methods |
|
|
769 | (10) |
|
|
|
769 | (4) |
|
Cloud Storage vs. Local Storage Backups |
|
|
773 | (1) |
|
|
|
774 | (2) |
|
|
|
776 | (3) |
|
Chapter 40 Safety Procedures and Environmental Controls |
|
|
779 | (18) |
|
4.4 Explain common safety procedures |
|
|
779 | (9) |
|
ESD Prevention and Equipment Grounding |
|
|
780 | (2) |
|
|
|
782 | (1) |
|
|
|
783 | (1) |
|
|
|
784 | (2) |
|
|
|
786 | (2) |
|
4.5 Explain environmental impacts and appropriate controls |
|
|
788 | (9) |
|
Temperature, Humidity, and Air |
|
|
788 | (1) |
|
|
|
789 | (2) |
|
|
|
791 | (1) |
|
|
|
792 | (1) |
|
Uninterruptible Power Supplies |
|
|
792 | (2) |
|
|
|
794 | (3) |
|
Chapter 41 Incident Response, Communication, and Professionalism |
|
|
797 | (16) |
|
4.6 Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts |
|
|
797 | (11) |
|
|
|
798 | (3) |
|
|
|
801 | (2) |
|
|
|
803 | (3) |
|
|
|
806 | (2) |
|
4.7 Given a scenario, use proper communication techniques and professionalism |
|
|
808 | (5) |
|
Communication Techniques and Professionalism |
|
|
808 | (3) |
|
|
|
811 | (2) |
|
Chapter 42 Basic Scripting and Remote Access Technologies |
|
|
813 | (24) |
|
4.8 Identify the basics of scripting |
|
|
813 | (16) |
|
|
|
814 | (1) |
|
|
|
815 | (2) |
|
|
|
817 | (1) |
|
|
|
817 | (1) |
|
|
|
818 | (9) |
|
|
|
827 | (2) |
|
4.9 Given a scenario, use remote access technologies |
|
|
829 | (50) |
|
|
|
829 | (2) |
|
|
|
831 | (2) |
|
|
|
833 | (1) |
|
|
|
834 | (3) |
|
A+ Core
2. (220-1002) Practice Exam |
|
|
837 | (50) |
|
|
|
855 | (1) |
|
|
|
856 | (23) |
|
Chapter 43 Getting Ready for the Exams, and Farewell |
|
|
879 | (8) |
|
Getting Ready for the Exams |
|
|
879 | (3) |
|
Tips for Taking the Real Exams |
|
|
882 | (1) |
|
General Practices for Taking Exams |
|
|
882 | (2) |
|
Smart Methods for Difficult Questions |
|
|
884 | (1) |
|
|
|
885 | (1) |
|
Beyond the CompTIA A+ Certification |
|
|
885 | (2) |
| Index |
|
887 | |
