CompTIA A+ Core 1 (220-1001) and A+ Core 2 (220-1002) Exam Objectives Mapped to
Chapters |
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ix | |
| Chapter 1 Taking a Computer Apart and Putting It Bac: Together |
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1 | (66) |
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Exploring a Desktop Computer |
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2 | (35) |
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Step 1: Planning and Organizing Your Work and Gathering Your Tools |
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2 | (3) |
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5 | (16) |
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Step 3: Removing Expansion Cards |
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21 | (2) |
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Step 4: Removing the Motherboard |
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23 | (4) |
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Step 5: Removing the Power Supply |
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27 | (1) |
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Step 6: Removing the Drives |
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28 | (3) |
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Steps to Put a Computer Back Together |
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31 | (6) |
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First Look at Laptop Components |
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37 | (30) |
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Special Keys, Buttons, and Input Devices on a Laptop |
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40 | (2) |
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Docking Stations and Port Replicators |
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42 | (1) |
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Special Considerations When Supporting Laptops |
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43 | (4) |
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Working Inside a Laptop Computer |
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47 | (5) |
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Exploring Laptop Internal Components |
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52 | (4) |
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Exploring Inside an All-in-One Computer |
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56 | (2) |
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58 | (9) |
| Chapter 2 All About Motherboards |
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67 | (50) |
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Motherboard Types and Features |
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68 | (16) |
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68 | (2) |
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Intel and AMD Chipsets and Processor Sockets |
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70 | (4) |
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Buses and Expansion Slots |
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74 | (4) |
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Onboard Ports and Connectors |
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78 | (6) |
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Using BIOS/UEFI Setup to Configure a Motherboard |
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84 | (10) |
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Accessing the BIOS/UEFI Setup Program |
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85 | (1) |
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Viewing and Monitoring Information |
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85 | (2) |
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87 | (3) |
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Configuring Onboard Devices |
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90 | (1) |
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Configuring Security Features |
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91 | (2) |
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BIOS Support for Virtualization |
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93 | (1) |
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Exiting the BIOS/UEFI Setup Menus |
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93 | (1) |
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Updating Motherboard Drivers and BIOS/UEFI |
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94 | (5) |
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Installing or Updating Motherboard Drivers |
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95 | (1) |
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96 | (1) |
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Using Jumpers to Clear BIOS/UEFI Settings |
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97 | (1) |
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Replacing the CMOS Battery |
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98 | (1) |
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Installing or Replacing a Motherboard |
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99 | (18) |
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How to Select a Desktop Motherboard |
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99 | (1) |
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How to Install or Replace a Motherboard |
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100 | (3) |
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Replacing a Laptop System Board |
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103 | (14) |
| Chapter 3 Supporting Processors and Upgrading Memory |
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117 | (46) |
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Types and Characteristics of Processors |
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118 | (5) |
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121 | (1) |
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122 | (1) |
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Selecting and Installing a Processor |
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123 | (14) |
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Selecting a Processor to Match System Needs |
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123 | (2) |
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Installing a Processor and Cooler Assembly |
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125 | (9) |
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Replacing the Processor in a Laptop |
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134 | (3) |
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137 | (8) |
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DIMM and SO-DIMM Technologies |
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139 | (6) |
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145 | (18) |
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How Much Memory Do I Need and How Much Is Currently Installed? |
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146 | (1) |
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What Type of Memory Is Already Installed? |
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147 | (1) |
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How Many and What Kind of Modules Can Fit on My Motherboard? |
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148 | (2) |
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How Do I Select and Purchase the Right Memory Modules? |
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150 | (1) |
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How Do I Install the New Modules? |
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151 | (2) |
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How to Upgrade Memory on a Laptop |
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153 | (10) |
| Chapter 4 Supporting the Power System and Troubleshooting Computers |
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163 | (50) |
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Cooling Methods and Devices |
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164 | (3) |
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Processor Coolers, Fans, and Heat Sinks |
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164 | (1) |
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Case Fans, Other Fans, and Heat Sinks |
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165 | (1) |
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166 | (1) |
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167 | (4) |
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Types and Characteristics of Power Supplies |
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168 | (1) |
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How to Calculate Wattage Capacity |
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169 | (2) |
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Strategies to Troubleshoot Any Computer Problem |
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171 | (14) |
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Step 1: Interviewing the User and Backing Up Data |
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174 | (2) |
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Step 2: Examining the System and Making Your Best Guess |
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176 | (3) |
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Step 3: Testing Your Theory |
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179 | (4) |
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Step 4: Planning Your Solution and Then Fixing the Problem |
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183 | (1) |
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Step 5: Verifying the Fix and Taking Preventive Action |
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184 | (1) |
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Step 6: Documenting What Happened |
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184 | (1) |
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Troubleshooting the Electrical System |
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185 | (10) |
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Problems That Come and Go |
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186 | (1) |
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Power Problems with the Motherboard |
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187 | (1) |
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Problems with Overheating |
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188 | (5) |
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Problems with Laptop Power Systems |
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193 | (2) |
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Troubleshooting the Motherboard, Processor, and RAM |
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195 | (18) |
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200 | (13) |
| Chapter 5 Supporting Hard Drives and Other Storage Devices |
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213 | (52) |
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Hard Drive Technologies and Interface Standards |
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214 | (9) |
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Technologies and Form Factors of Hard Drives |
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214 | (3) |
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Interface Standards Used by Hard Drives |
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217 | (6) |
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How to Select and Install Hard Drives |
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223 | (18) |
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224 | (1) |
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Steps to Install a SATA Drive |
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225 | (5) |
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Installing a Drive in a Removable Bay |
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230 | (1) |
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Installing a Small Drive in a Wide Bay |
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231 | (1) |
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.2 | |
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232 | (1) |
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Installing a Hard Drive in a Laptop |
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233 | (1) |
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234 | (6) |
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NAS Devices and External Storage |
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240 | (1) |
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Supporting Other Types of Storage Devices |
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241 | (9) |
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File Systems Used by Storage Devices |
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241 | (1) |
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Standards Used by Optical Discs and Drives |
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242 | (3) |
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Installing an Optical Drive |
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245 | (1) |
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Replacing an Optical Drive on a Laptop |
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246 | (1) |
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247 | (3) |
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Troubleshooting Hard Drives |
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250 | (15) |
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251 | (1) |
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Hard Drive Problems During the Boot |
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252 | (13) |
| Chapter 6 Supporting I/O Devices |
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265 | (56) |
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Basic Principles for Supporting Devices |
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266 | (8) |
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Wired and Wireless Connection Standards Used by Peripheral Devices |
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266 | (1) |
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Connectors and Ports Used by Peripheral Devices |
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267 | (7) |
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Identifying and Installing I/O Peripheral Devices |
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274 | (9) |
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276 | (2) |
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278 | (1) |
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279 | (1) |
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280 | (1) |
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280 | (1) |
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280 | (1) |
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281 | (1) |
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282 | (1) |
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282 | (1) |
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282 | (1) |
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Installing and Configuring Adapter Cards |
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283 | (6) |
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Sound Cards and Onboard Sound |
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287 | (1) |
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Replacing Expansion Cards in a Laptop |
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287 | (2) |
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Supporting the Video Subsystem |
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289 | (6) |
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Monitor Technologies and Features |
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290 | (3) |
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Changing Monitor Settings |
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293 | (2) |
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Troubleshooting I/O Devices |
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295 | (13) |
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296 | (1) |
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296 | (1) |
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Troubleshooting Video, Monitors, and Projectors |
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297 | (8) |
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305 | (3) |
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Customizing Computer Systems |
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308 | (13) |
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Graphics or CAD/CAM Design Workstation |
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309 | (1) |
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Audio and Video Editing Workstation |
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310 | (2) |
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312 | (1) |
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NAS (Network Attached Storage) Device |
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312 | (9) |
| Chapter 7 Setting Up a Local Network |
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321 | (58) |
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Types of Networks and Network Connections |
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322 | (7) |
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Internet Connection Technologies |
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322 | (7) |
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Connecting a Computer to a Local Network |
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329 | (15) |
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Connecting to an Ethernet Wired or Wi-Fi Wireless Local Network |
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329 | (3) |
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Creating a VPN Connection |
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332 | (3) |
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Creating a Dial-Up Connection |
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335 | (2) |
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Dynamic and Static IP Configurations |
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337 | (3) |
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Alternate IP Address Configuration |
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340 | (1) |
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Managing Network Adapters |
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340 | (4) |
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Setting Up a Multifunction Router for a SOHO Network |
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344 | (20) |
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Functions of a SOHO Router |
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345 | (1) |
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Installing and Configuring a Router on the Local Network |
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346 | (8) |
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Limiting Internet Traffic on Your Network |
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354 | (4) |
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Setting Up a Wireless Network |
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358 | (6) |
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Troubleshooting Network Connections |
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364 | (15) |
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ping [ -a] [ -t] [ TargetName] |
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364 | (1) |
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ipconfig [ /all] [ /release] [ /renew] [ /displaydns] [ /flushdns] |
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365 | (1) |
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366 | (1) |
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367 | (1) |
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368 | (1) |
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netstat [ -a] [ -b] [ -o] |
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369 | (10) |
| Chapter 8 Network Infrastructure and Troubleshooting |
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379 | (60) |
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Understanding TCP/IP and Windows Networking |
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380 | (17) |
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Layers of Network Communication |
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380 | (5) |
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|
v4 | |
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385 | (4) |
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v6 | |
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389 | (2) |
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Viewing IP Address Settings |
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391 | (1) |
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Character-Based Names Identify Computers and Networks |
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392 | (1) |
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TCP and UDP Delivery Methods |
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393 | (1) |
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TCP/IP Protocols Used by Applications |
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394 | (3) |
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Local Network Infrastructure |
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397 | (11) |
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397 | (3) |
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Wireless Access Points and Bridges |
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400 | (1) |
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401 | (1) |
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Unified Threat Management (UTM) Appliance |
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402 | (2) |
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Ethernet Cables and Connectors |
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404 | (2) |
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Powerline Networking or Ethernet Over Power (EoP) |
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406 | (1) |
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Power Over Ethernet (PoE) |
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407 | (1) |
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Setting Up and Troubleshooting Network Wiring |
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408 | (12) |
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Designing a Wired Network |
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408 | (1) |
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Tools Used by Network Technicians |
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409 | (5) |
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How Twisted-Pair Cables and Connectors Are Wired |
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414 | (6) |
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Troubleshooting Network Connections |
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420 | (19) |
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Problems with No Connectivity or Intermittent Connectivity |
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423 | (2) |
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Problems with Internet Connectivity |
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425 | (1) |
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Using TCP/IP Utilities to Solve Connectivity Problems |
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426 | (1) |
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427 | (1) |
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428 | (11) |
| Chapter 9 Supporting Mobile Devices |
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439 | (66) |
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440 | (2) |
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Mobile Device Operating Systems |
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442 | (11) |
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Android Managed by Google |
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443 | (3) |
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446 | (3) |
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Windows Mobile by Microsoft |
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449 | (1) |
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450 | (3) |
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Comparing Open Source and Closed Source Operating Systems |
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453 | (1) |
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Configuring and Syncing a Mobile Device |
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453 | (16) |
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Mobile Device LAN/WAN Connections |
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454 | (3) |
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Mobile Device Accessories and Their PAN Connections |
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457 | (3) |
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Configuring Mobile Device Email |
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460 | (1) |
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Syncing and Backing Up Mobile Devices |
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461 | (8) |
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469 | (7) |
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470 | (1) |
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471 | (2) |
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Mobile Security in Corporate Environments |
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473 | (1) |
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Common Mobile Device Malware Symptoms |
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474 | (1) |
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Mobile Device Malware Removal |
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474 | (2) |
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The Internet of Things (IoT) |
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476 | (7) |
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IoT Wireless Technologies |
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476 | (1) |
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477 | (6) |
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Troubleshooting Mobile Devices |
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483 | (22) |
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Troubleshooting Techniques |
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484 | (3) |
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Common Problems and Solutions |
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487 | (18) |
| Chapter 10 Virtualization, Cloud Computing, and Printers |
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505 | (62) |
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Client-Side Virtualization |
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506 | (6) |
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Type 1 And Type 2 Hypervisors |
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506 | (1) |
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Setting Up Client-Side Virtualization |
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507 | (4) |
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Securing a Virtual Machine |
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511 | (1) |
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512 | (5) |
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Deployment Models for Cloud Computing |
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512 | (1) |
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Elements of Cloud Computing |
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512 | (1) |
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Cloud Computing Service Models |
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513 | (1) |
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Application Virtualization |
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514 | (1) |
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Setting Up Client Computers to Use Cloud Resources |
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515 | (2) |
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Printer Types and Features |
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517 | (8) |
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518 | (2) |
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520 | (2) |
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522 | (1) |
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523 | (1) |
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524 | (1) |
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Using Windows to Install, Share, and Manage Printers |
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525 | (13) |
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525 | (1) |
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Wired or Wireless Printer Connections |
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526 | (1) |
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Installing a Local or Network Printer |
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527 | (4) |
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Sharing a Printer on a Network |
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531 | (4) |
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535 | (1) |
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536 | (1) |
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Configuring Printer Features and Add-on Devices |
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537 | (1) |
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538 | (7) |
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Online Support for Printers |
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538 | (1) |
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539 | (1) |
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539 | (1) |
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540 | (5) |
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545 | (22) |
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545 | (6) |
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551 | (16) |
| Chapter 11 Windows Versions and Customer Service |
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567 | (60) |
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568 | (14) |
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569 | (12) |
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Choosing a Windows Edition |
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581 | (1) |
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Windows Tools for Users and Technicians |
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582 | (18) |
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Windows 10/8 File Explorer and Windows 7 Windows Explorer |
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582 | (7) |
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589 | (1) |
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Windows 10 File Explorer Options or Windows 8/7 Folder Options |
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590 | (2) |
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592 | (2) |
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594 | (1) |
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System Information Window |
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595 | (1) |
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596 | (4) |
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How Windows Controls Access to Network Resources |
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600 | (6) |
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Windows Workgroup and Homegroup |
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600 | (1) |
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601 | (3) |
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604 | (1) |
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Public and Private Networks |
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605 | (1) |
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What Customers Want: Beyond Technical Know-How |
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606 | (21) |
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Becoming a Competent and Helpful Support Technician |
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607 | (3) |
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Planning for Good Service |
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610 | (17) |
| Chapter 12 Installing Windows |
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627 | (64) |
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How to Plan a Windows Installation |
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628 | (14) |
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Choosing the Edition, License, and Version of Windows |
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628 | (1) |
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Verifying That Your System Qualifies for Windows |
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|
629 | (6) |
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Choosing the Type of Installation: In-Place Upgrade, Clean Install, or Dual Boot |
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635 | (1) |
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Understanding the Choices You'll Make During the Installation |
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636 | (1) |
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Final Checklist Before Beginning the Installation |
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637 | (5) |
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Installing Windows 10, Windows 8.1, and Windows 7 |
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642 | (14) |
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Windows 10 In-Place Upgrade |
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642 | (3) |
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645 | (6) |
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651 | (2) |
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Solving Problems with Installations |
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653 | (3) |
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What to Do After a Windows Installation |
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656 | (24) |
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657 | (1) |
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657 | (3) |
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Installing Windows Updates |
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660 | (4) |
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664 | (3) |
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667 | (5) |
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672 | (2) |
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Turning Windows Features On or Off |
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674 | (1) |
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Installations in a Virtual Machine |
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675 | (5) |
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Special Concerns When Working in a Large Enterprise |
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680 | (11) |
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Methods to Deploy a Standard Image |
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681 | (2) |
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683 | (8) |
| Chapter 13 Maintaining Windows |
|
691 | (66) |
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Scheduling Preventive Maintenance |
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692 | (1) |
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Verifying Critical Windows Settings |
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692 | (1) |
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693 | (1) |
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693 | (10) |
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Planning for Disaster Recovery |
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694 | (2) |
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Backing Up User Data and the System Image |
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696 | (6) |
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Backing Up Windows System Files with System Protection |
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702 | (1) |
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Managing Files, Folders, and Storage Devices |
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703 | (16) |
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How Partitions and File Systems Work |
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703 | (3) |
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Using Disk Management to Manage Hard Drives |
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706 | (11) |
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Improving Hard Drive Performance |
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717 | (2) |
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Using a Command-Line Interface (CLI) |
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|
719 | (16) |
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Commands to Manage Files and Folders |
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721 | (4) |
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Commands to Manage Hard Drives |
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725 | (2) |
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Windows 10 PowerShell and Ubuntu Bash Interfaces |
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727 | (8) |
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735 | (22) |
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Remote Desktop Connection (RDC) |
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735 | (6) |
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741 | (4) |
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Third-Party Remote Access |
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745 | (12) |
| Chapter 14 Troubleshooting Windows After Startup |
|
757 | (68) |
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Concepts and Windows Tools for Solving Problems with Windows, Applications, and Hardware |
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|
758 | (8) |
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What Are the Shell and the Kernel? |
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758 | (1) |
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759 | (1) |
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How Windows Manages Applications |
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760 | (1) |
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Survey of Windows Tools and Techniques |
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|
761 | (5) |
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Best Practices to Troubleshoot Windows-Related Problems |
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|
766 | (19) |
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Step 1: Interview the User and Back Up Data |
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|
766 | (1) |
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Step 2: Error Messages, the Web, Coworkers, and Logs Might Help |
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|
767 | (2) |
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Step 3: Consider That the Data or the Application Might Be Corrupted |
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|
769 | (1) |
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Step 4: Consider Outside Interference |
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|
769 | (13) |
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Step 5: Consider That Windows Might Be the Problem |
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|
782 | (3) |
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Slow Startup and Slow Performance |
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785 | (5) |
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785 | (1) |
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Step 2: Back Up User Data |
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|
785 | (1) |
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Step 3: Perform Routine Maintenance |
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|
785 | (1) |
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Step 4: Investigate and Eliminate Startup Programs |
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|
786 | (1) |
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Step 5: Check for Unwanted Scheduled Tasks |
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|
787 | (2) |
|
Step 6: Check for Low System Resources |
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|
789 | (1) |
|
Application Errors and Crashes |
|
|
790 | (8) |
|
|
|
791 | (1) |
|
Slow-Performing Application |
|
|
791 | (1) |
|
|
|
792 | (1) |
|
|
|
793 | (1) |
|
Missing DLL or Component Not Registered |
|
|
794 | (1) |
|
Application Has Never Worked |
|
|
795 | (3) |
|
An Application Fails to Uninstall |
|
|
798 | (9) |
|
|
|
799 | (3) |
|
Manually Removing Software |
|
|
802 | (5) |
|
Troubleshooting Hardware Problems in Windows |
|
|
807 | (18) |
|
Display Settings and Graphics Software |
|
|
807 | (4) |
|
|
|
811 | (2) |
|
|
|
813 | (12) |
| Chapter 15 Troubleshooting Windows Startup |
|
825 | (54) |
|
Understanding the Boot Process |
|
|
826 | (9) |
|
|
|
826 | (1) |
|
Steps to Boot the Computer and Start Windows |
|
|
827 | (8) |
|
What to Do Before a Problem Occurs |
|
|
835 | (5) |
|
Windows 10/7 System Repair Disc |
|
|
837 | (1) |
|
Windows 10/8 Recovery Drive |
|
|
837 | (2) |
|
Windows 10 Media Creation Tool |
|
|
839 | (1) |
|
Tools for Least Invasive Solutions |
|
|
840 | (11) |
|
|
|
845 | (1) |
|
Changing Startup Settings |
|
|
845 | (4) |
|
|
|
849 | (1) |
|
The Command Prompt Window in Windows RE |
|
|
850 | (1) |
|
Options to Reinstall Windows |
|
|
851 | (11) |
|
Windows 10 Previous Version |
|
|
852 | (1) |
|
Windows 10 Repair Upgrade |
|
|
853 | (2) |
|
|
|
855 | (1) |
|
|
|
855 | (2) |
|
Applying a Windows 10/7 System Image |
|
|
857 | (3) |
|
OEM Factory Recovery Partition |
|
|
860 | (2) |
|
Installing Windows Over the Network |
|
|
862 | (1) |
|
Troubleshooting Specific Windows Startup Problems |
|
|
862 | (17) |
|
Important Data on the Hard Drive |
|
|
862 | (1) |
|
Error Messages and Problems |
|
|
863 | (16) |
| Chapter 16 Securing and Sharing Windows Resources |
|
879 | (66) |
|
Securing a Windows Personal Computer |
|
|
880 | (17) |
|
Using Windows to Authenticate Users |
|
|
880 | (7) |
|
Using BIOS/UEFI Passwords to Authenticate Users |
|
|
887 | (1) |
|
Securing Internet Explorer |
|
|
887 | (5) |
|
File and Folder Encryption |
|
|
892 | (1) |
|
|
|
893 | (1) |
|
Windows Firewall Settings |
|
|
894 | (3) |
|
Controlling Access to Folders and Files |
|
|
897 | (25) |
|
Classifying User Accounts and User Groups |
|
|
898 | (3) |
|
Methods to Assign Permissions to Folders and Files |
|
|
901 | (2) |
|
How to Share Folders and Files |
|
|
903 | (12) |
|
How to Map a Network Drive or Network Printer |
|
|
915 | (3) |
|
Sync Center and Offline Files |
|
|
918 | (2) |
|
Hidden Network Resources and Administrative Shares |
|
|
920 | (2) |
|
Using Active Directory Domain Services |
|
|
922 | (23) |
|
Creating and Managing User Accounts in AD |
|
|
923 | (8) |
|
|
|
931 | (14) |
| Chapter 17 Security Strategies and Documentation |
|
945 | (42) |
|
Protecting Network Resources |
|
|
946 | (10) |
|
Physical Security and Access Controls |
|
|
946 | (2) |
|
Logical Security and Access Controls |
|
|
948 | (2) |
|
|
|
950 | (4) |
|
|
|
954 | (2) |
|
Dealing with Malicious Software on Personal Computers |
|
|
956 | (15) |
|
|
|
956 | (3) |
|
|
|
959 | (1) |
|
Step 1: Identifying and Researching Malware Symptoms |
|
|
959 | (3) |
|
Step 2: Quarantining an Infected System |
|
|
962 | (1) |
|
Step 3: Disabling System Restore |
|
|
963 | (1) |
|
Step 4: Remediating the Infected System |
|
|
963 | (7) |
|
Step 5: Protecting the System with Scheduled Scans and Updates |
|
|
970 | (1) |
|
Step 6: Enabling System Protection and Creating a Restore Point |
|
|
971 | (1) |
|
Step 7: Educating the End User |
|
|
971 | (1) |
|
Best Practices for Documentation and Security Policies |
|
|
971 | (16) |
|
|
|
971 | (2) |
|
|
|
973 | (2) |
|
Regulated Data, Licensing, and Security Policies |
|
|
975 | (3) |
|
Data Destruction and Disposal |
|
|
978 | (9) |
| Chapter 18 macOS, Linux, and Scripting |
|
987 | (62) |
|
macOS for Macintosh Computers |
|
|
988 | (25) |
|
Getting to Know the macOS Desktop |
|
|
988 | (13) |
|
Maintaining and Supporting macOS |
|
|
1001 | (8) |
|
Troubleshooting macOS Startup |
|
|
1009 | (4) |
|
|
|
1013 | (22) |
|
Linux Installs, Updates, and Backups |
|
|
1016 | (2) |
|
Installing and Exploring Ubuntu Server |
|
|
1018 | (16) |
|
Telnet and SSH for Remote Access |
|
|
1034 | (1) |
|
Comparing Windows, macOS, and Linux |
|
|
1034 | (1) |
|
Scripting Software and Techniques |
|
|
1035 | (14) |
|
|
|
1035 | (1) |
|
|
|
1036 | (13) |
| Appendix A: Safety Procedures and Environmental Concerns |
|
1049 | (18) |
| Appendix B: Entry Points for Startup Processes |
|
1067 | (4) |
| Appendix C: CompTIA Acronyms |
|
1071 | (10) |
| Glossary |
|
1081 | (54) |
| Index |
|
1135 | |
