Introduction |
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xxix | |
Assessment Test |
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lvii | |
Part I 220-901 |
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1 | (658) |
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Chapter 1 Motherboards, Processors, and Memory |
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3 | (68) |
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Identifying Components of Motherboards |
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5 | (27) |
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System Board Form Factors |
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6 | (2) |
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8 | (24) |
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Identifying Purposes and Characteristics of Processors |
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32 | (6) |
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Identifying Purposes and Characteristics of Memory |
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38 | (16) |
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38 | (5) |
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43 | (7) |
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50 | (4) |
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Identifying Purposes and Characteristics of Cooling Systems |
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54 | (9) |
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54 | (4) |
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58 | (1) |
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58 | (1) |
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58 | (1) |
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59 | (4) |
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63 | (1) |
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63 | (2) |
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65 | (4) |
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Performance-Based Question 1 |
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69 | (1) |
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Performance-Based Question 2 |
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69 | (2) |
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Chapter 2 Storage Devices and Power Supplies |
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71 | (42) |
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Identifying Purposes and Characteristics of Storage Devices |
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72 | (26) |
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72 | (5) |
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77 | (2) |
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79 | (6) |
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Drive Interfaces and RAID |
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85 | (4) |
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Removable Storage and Media |
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89 | (6) |
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Installing, Removing, and Configuring Storage Devices |
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95 | (3) |
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Identifying Purposes and Characteristics of Power Supplies |
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98 | (10) |
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99 | (1) |
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Power and Voltage Ratings |
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99 | (1) |
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100 | (6) |
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106 | (1) |
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AC Adapters as Power Supplies |
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107 | (1) |
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108 | (1) |
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108 | (1) |
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109 | (3) |
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Performance-Based Question |
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112 | (1) |
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Chapter 3 Peripherals and Expansion |
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113 | (70) |
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Installing and Configuring Expansion Cards |
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117 | (9) |
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118 | (1) |
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119 | (1) |
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120 | (1) |
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120 | (6) |
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126 | (1) |
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Identifying Characteristics of Connectors and Cables |
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126 | (31) |
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127 | (7) |
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Common Peripheral Cables and Their Interfaces |
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134 | (12) |
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Video Display Cables and Connectors |
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146 | (11) |
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157 | (16) |
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158 | (1) |
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159 | (2) |
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161 | (2) |
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163 | (2) |
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165 | (1) |
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166 | (1) |
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167 | (1) |
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168 | (1) |
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168 | (1) |
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169 | (1) |
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170 | (3) |
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173 | (1) |
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174 | (1) |
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174 | (1) |
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174 | (1) |
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174 | (3) |
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175 | (1) |
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175 | (1) |
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176 | (1) |
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177 | (1) |
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177 | (1) |
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178 | (1) |
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179 | (3) |
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Performance-Based Questions |
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182 | (1) |
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Chapter 4 Display Devices |
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183 | (36) |
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Understanding Display Types and Settings |
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184 | (21) |
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184 | (11) |
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Adjusting Display Settings |
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195 | (10) |
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Understanding Video Standards and Technologies |
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205 | (7) |
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205 | (2) |
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Advanced Video Resolutions and Concepts |
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207 | (5) |
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212 | (1) |
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213 | (1) |
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214 | (3) |
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Performance-Based Question |
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217 | (2) |
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Chapter 5 Custom Configurations |
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219 | (28) |
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222 | (1) |
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Graphic and CAD/CAM Design Workstations |
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223 | (2) |
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223 | (1) |
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224 | (1) |
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224 | (1) |
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Audio/Video Editing Workstations |
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225 | (2) |
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225 | (1) |
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226 | (1) |
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226 | (1) |
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Virtualization Workstations |
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227 | (3) |
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228 | (1) |
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228 | (2) |
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230 | (2) |
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230 | (1) |
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231 | (1) |
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231 | (1) |
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232 | (1) |
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232 | (3) |
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234 | (1) |
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234 | (1) |
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Special Chassis and TV Tuner |
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234 | (1) |
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235 | (1) |
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236 | (5) |
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Media Streaming Capabilities |
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237 | (3) |
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File and Print Sharing Services |
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240 | (1) |
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240 | (1) |
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241 | (1) |
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241 | (1) |
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241 | (2) |
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243 | (3) |
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Performance-Based Question |
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246 | (1) |
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Chapter 6 Networking Fundamentals |
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247 | (50) |
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Understanding Networking Principles |
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249 | (21) |
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Understanding Networking Fundamentals |
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250 | (20) |
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Identifying Common Network Hardware |
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270 | (19) |
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Network Interface Cards (NICs) |
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270 | (2) |
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272 | (12) |
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284 | (5) |
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289 | (1) |
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290 | (2) |
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292 | (3) |
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Performance-Based Question |
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295 | (2) |
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Chapter 7 Introduction to TCP/IP |
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297 | (32) |
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299 | (23) |
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300 | (8) |
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Understanding IP Addressing |
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308 | (14) |
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322 | (1) |
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323 | (1) |
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324 | (3) |
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Performance-Based Question |
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327 | (2) |
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Chapter 8 Installing Wireless and SOHO Networks |
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329 | (64) |
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Understanding Wireless Networking |
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331 | (10) |
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802.11 Networking Standards |
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332 | (6) |
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338 | (1) |
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Wireless Encryption Methods |
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339 | (2) |
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Installing and Configuring SOHO Networks |
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341 | (45) |
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Choosing Connection Types |
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341 | (22) |
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363 | (10) |
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Configuring a Wireless Router |
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373 | (13) |
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386 | (1) |
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387 | (1) |
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388 | (3) |
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Performance-Based Question |
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391 | (2) |
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Chapter 9 Understanding Laptops |
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393 | (62) |
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Understanding Laptop Architecture |
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396 | (36) |
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396 | (2) |
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398 | (1) |
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Motherboards and Processors |
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399 | (3) |
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402 | (1) |
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403 | (3) |
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406 | (8) |
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Expansion Buses and Ports |
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414 | (8) |
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422 | (2) |
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424 | (3) |
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427 | (4) |
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431 | (1) |
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Disassembling and Reassembling Laptops |
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432 | (16) |
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432 | (2) |
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Replacing Laptop Components |
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434 | (14) |
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448 | (1) |
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448 | (2) |
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450 | (3) |
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Performance-Based Question |
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453 | (2) |
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Chapter 10 Understanding Mobile Devices |
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455 | (44) |
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Understanding Mobile Devices |
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457 | (35) |
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Characteristics of Mobile Devices |
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458 | (3) |
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461 | (2) |
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463 | (6) |
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469 | (2) |
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471 | (2) |
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473 | (3) |
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476 | (1) |
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Wearable Technology Devices |
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477 | (7) |
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484 | (6) |
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Mobile Device Accessories |
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490 | (2) |
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492 | (1) |
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492 | (2) |
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494 | (3) |
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Performance-Based Question |
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497 | (2) |
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Chapter 11 Installing and Configuring Printers |
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499 | (68) |
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Understanding Print Technologies and Imaging Processes |
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502 | (25) |
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503 | (2) |
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505 | (8) |
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513 | (11) |
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524 | (1) |
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525 | (2) |
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Installing and Configuring Printers |
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527 | (23) |
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Printer Interface Components |
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527 | (5) |
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Installing and Sharing Local Printers |
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532 | (10) |
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Installing and Sharing Networked Printers |
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542 | (8) |
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Performing Printer Maintenance and Upgrades |
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550 | (9) |
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Performing Printer Maintenance |
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551 | (5) |
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Installing Printer Upgrades |
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556 | (3) |
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559 | (1) |
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560 | (2) |
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562 | (3) |
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Performance-Based Question |
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565 | (2) |
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Chapter 12 Hardware and Network Troubleshooting |
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567 | (92) |
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Troubleshooting Core Hardware Issues |
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574 | (21) |
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Troubleshooting Motherboards, CPUs, RAM, and Power Problems |
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575 | (13) |
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Troubleshooting Storage Device Problems |
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588 | (5) |
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Troubleshooting Video Issues |
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593 | (2) |
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Troubleshooting Mobile Devices, Printers, and Networking |
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595 | (57) |
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Troubleshooting Common Mobile Device Issues |
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595 | (12) |
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Troubleshooting Printer Problems |
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607 | (23) |
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Troubleshooting Networking Problems |
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630 | (22) |
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652 | (1) |
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653 | (2) |
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655 | (3) |
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Performance-Based Question |
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658 | (1) |
Part II 220-902 |
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659 | (552) |
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Chapter 13 Operating System Basics |
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661 | (46) |
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Understanding Operating Systems |
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662 | (36) |
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Operating System Terms and Concepts |
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664 | (1) |
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Minimum System Requirements |
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665 | (4) |
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669 | (16) |
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685 | (4) |
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689 | (1) |
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690 | (1) |
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691 | (7) |
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698 | (1) |
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699 | (3) |
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702 | (1) |
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702 | (1) |
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703 | (3) |
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Performance-Based Question |
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706 | (1) |
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Chapter 14 Operating System Administration |
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707 | (56) |
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Interacting with Operating Systems |
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709 | (25) |
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709 | (12) |
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721 | (12) |
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733 | (1) |
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734 | (15) |
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734 | (5) |
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739 | (1) |
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739 | (1) |
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740 | (1) |
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740 | (1) |
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741 | (1) |
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Windows System Configuration Tools |
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742 | (6) |
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748 | (1) |
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749 | (6) |
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Getting Disks Ready to Store Files and Programs |
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749 | (4) |
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Backing Up the Data on Your Drives |
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753 | (1) |
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Checking the Health of Hard Disks and Optimizing Their Performance |
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753 | (1) |
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754 | (1) |
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755 | (1) |
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755 | (2) |
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757 | (4) |
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Performance-Based Question |
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761 | (2) |
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Chapter 15 Working with Windows 8/8.1 |
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763 | (20) |
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764 | (5) |
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769 | (7) |
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Unattended Installation/Image Deployment |
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773 | (1) |
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Remote Network Installation |
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773 | (1) |
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774 | (1) |
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Repair Installation/Refresh/Restore |
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774 | (1) |
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774 | (2) |
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776 | (1) |
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Internal Hard Drive (Partition) |
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776 | (1) |
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External/Hot Swappable Drive |
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776 | (1) |
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777 | (1) |
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777 | (1) |
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777 | (1) |
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777 | (1) |
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778 | (1) |
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779 | (3) |
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Performance-Based Question |
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782 | (1) |
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Chapter 16 Working with Windows 7 |
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783 | (44) |
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785 | (6) |
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791 | (6) |
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792 | (4) |
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Upgrading Editions of Windows 7 |
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796 | (1) |
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Installation/Upgrade Boot Options |
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797 | (1) |
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The Windows 7 Boot Sequences |
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797 | (1) |
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797 | (1) |
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798 | (6) |
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798 | (6) |
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Windows 7 Administrative Tools |
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804 | (6) |
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804 | (1) |
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805 | (2) |
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807 | (1) |
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808 | (1) |
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808 | (1) |
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809 | (1) |
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Windows Memory Diagnostics |
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810 | (1) |
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Unique Control Panel Utilities |
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810 | (3) |
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810 | (1) |
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RemoteApp and Desktop Connections |
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810 | (1) |
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811 | (2) |
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813 | (4) |
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Configuring an Alternative IP Address in Windows |
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814 | (1) |
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815 | (1) |
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Configuring Windows Networking |
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816 | (1) |
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Windows 7 System Performance and Optimization |
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817 | (2) |
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819 | (1) |
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819 | (2) |
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821 | (5) |
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Performance-Based Question |
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826 | (1) |
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Chapter 17 Working with Windows Vista |
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827 | (40) |
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829 | (3) |
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832 | (3) |
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832 | (1) |
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Upgrading to Windows Vista |
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833 | (2) |
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Transferring to Windows Vista |
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835 | (1) |
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The Windows Vista Boot Sequences |
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835 | (1) |
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835 | (1) |
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836 | (4) |
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836 | (4) |
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Windows Vista Administrative Tools |
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840 | (7) |
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840 | (1) |
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841 | (2) |
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843 | (2) |
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845 | (1) |
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845 | (1) |
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845 | (1) |
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Windows Memory Diagnostics |
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846 | (1) |
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847 | (5) |
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847 | (1) |
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848 | (1) |
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849 | (1) |
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Problem Reports and Solutions |
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850 | (2) |
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852 | (1) |
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Networking and Windows Vista |
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852 | (3) |
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Vista System Performance and Optimization |
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855 | (5) |
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856 | (1) |
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857 | (1) |
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858 | (1) |
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859 | (1) |
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860 | (1) |
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860 | (1) |
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861 | (4) |
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Performance-Based Question |
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865 | (2) |
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Chapter 18 Working with Mac OS and Linux |
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867 | (26) |
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868 | (5) |
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868 | (3) |
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Scheduled Disk Maintenance |
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871 | (1) |
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871 | (1) |
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871 | (2) |
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873 | (1) |
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Antivirus/Antimalware Updates |
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873 | (1) |
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873 | (1) |
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874 | (3) |
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877 | (11) |
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Understanding the Syntax of Shell Commands |
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878 | (1) |
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Discovering and Using Linux Commands |
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879 | (2) |
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Becoming root (Superuser) |
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881 | (1) |
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881 | (2) |
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883 | (1) |
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884 | (1) |
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Changing Permissions and Ownership |
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885 | (1) |
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886 | (1) |
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887 | (1) |
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887 | (1) |
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888 | (1) |
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888 | (1) |
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889 | (3) |
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Performance-Based Question |
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892 | (1) |
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893 | (60) |
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Common Prevention Methods |
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896 | (11) |
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897 | (2) |
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899 | (6) |
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905 | (1) |
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Principle of Least Privilege |
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906 | (1) |
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906 | (1) |
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906 | (1) |
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907 | (13) |
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907 | (1) |
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908 | (1) |
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909 | (1) |
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Man-in-the-Middle Attacks |
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909 | (1) |
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910 | (1) |
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910 | (1) |
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911 | (1) |
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911 | (1) |
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912 | (5) |
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917 | (1) |
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918 | (1) |
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918 | (1) |
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918 | (1) |
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919 | (1) |
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919 | (1) |
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920 | (1) |
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Workstation Security Best Practices |
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920 | (3) |
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920 | (1) |
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Requiring Passwords and Expiration |
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921 | (1) |
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921 | (1) |
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Restricting User Permissions |
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921 | (1) |
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Add Login Time Restrictions |
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921 | (1) |
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Act on Failed Login Attempts |
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922 | (1) |
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Changing Default Usernames |
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922 | (1) |
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Disabling the Guest Account |
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922 | (1) |
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Screensaver Required Password |
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922 | (1) |
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922 | (1) |
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923 | (1) |
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Working with Windows OS Security Settings |
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923 | (6) |
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923 | (2) |
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NTFS vs. Share Permissions |
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925 | (2) |
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927 | (1) |
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928 | (1) |
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|
928 | (1) |
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BitLocker and BitLocker To Go |
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929 | (1) |
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929 | (1) |
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929 | (6) |
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930 | (1) |
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Remote Wipes and Locator Applications |
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931 | (3) |
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934 | (1) |
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|
934 | (1) |
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Destruction and Disposal Methods |
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935 | (4) |
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Recycling or Repurposing Best Practices |
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936 | (1) |
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Low-Level Format vs. Standard Format |
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936 | (1) |
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Hard Drive Sanitation and Sanitation Methods |
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936 | (1) |
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937 | (2) |
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Securing a SOHO Network (Wireless) |
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939 | (3) |
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Change Default Usernames and Passwords |
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940 | (1) |
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940 | (1) |
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940 | (1) |
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940 | (1) |
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940 | (1) |
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Antenna and Access Point Placement |
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941 | (1) |
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941 | (1) |
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Assign Static IP Addresses |
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941 | (1) |
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942 | (1) |
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Securing a SOHO Network (Wired) |
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942 | (3) |
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Change Default Usernames and Passwords |
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|
942 | (1) |
|
Assign Static IP Addresses |
|
|
943 | (1) |
|
|
943 | (1) |
|
|
943 | (2) |
|
|
945 | (1) |
|
|
945 | (2) |
|
|
947 | (4) |
|
Performance-Based Question |
|
|
951 | (2) |
|
Chapter 20 Network Services, Cloud Computing, and Virtualization |
|
|
953 | (50) |
|
Understanding Network Services |
|
|
955 | (20) |
|
|
956 | (15) |
|
|
971 | (2) |
|
Legacy and Embedded Systems |
|
|
973 | (2) |
|
Understanding Cloud Computing and Virtualization |
|
|
975 | (21) |
|
Concepts of Cloud Computing |
|
|
975 | (9) |
|
Understanding Virtualization |
|
|
984 | (12) |
|
|
996 | (1) |
|
|
996 | (2) |
|
|
998 | (3) |
|
Performance-Based Question |
|
|
1001 | (2) |
|
Chapter 21 Mobile Operating Systems and Connectivity |
|
|
1003 | (94) |
|
Understanding Mobile Operating Systems |
|
|
1006 | (30) |
|
Comparing Mobile Operating Systems |
|
|
1007 | (15) |
|
Understanding Sensors and Calibration |
|
|
1022 | (7) |
|
Using Additional Mobile Operating System Features |
|
|
1029 | (7) |
|
Network Connectivity and Email |
|
|
1036 | (46) |
|
Understanding Cellular Data Connections |
|
|
1037 | (8) |
|
Establishing Wi-Fi Connectivity |
|
|
1045 | (11) |
|
Establishing Bluetooth Connectivity |
|
|
1056 | (13) |
|
Configuring Email Accounts |
|
|
1069 | (13) |
|
Mobile Device Synchronization |
|
|
1082 | (10) |
|
Syncing Apple iOS Devices |
|
|
1083 | (5) |
|
|
1088 | (1) |
|
Software Installation Requirements |
|
|
1089 | (3) |
|
|
1092 | (1) |
|
|
1092 | (1) |
|
|
1093 | (3) |
|
Performance-Based Question |
|
|
1096 | (1) |
|
Chapter 22 Troubleshooting Theory, OSs, and Security |
|
|
1097 | (50) |
|
Understanding Troubleshooting Theory |
|
|
1100 | (10) |
|
|
1101 | (4) |
|
|
1105 | (1) |
|
|
1106 | (1) |
|
Establishing a Plan of Action |
|
|
1107 | (2) |
|
|
1109 | (1) |
|
|
1109 | (1) |
|
Troubleshooting Operating Systems |
|
|
1110 | (16) |
|
|
1110 | (8) |
|
|
1118 | (8) |
|
Troubleshooting Security Issues |
|
|
1126 | (11) |
|
|
1128 | (4) |
|
|
1132 | (4) |
|
Best Practices for Malware Removal |
|
|
1136 | (1) |
|
Troubleshooting Mobile Issues |
|
|
1137 | (2) |
|
Troubleshooting Mobile Security Issues |
|
|
1139 | (3) |
|
|
1142 | (1) |
|
|
1142 | (1) |
|
|
1143 | (3) |
|
Performance-Based Question |
|
|
1146 | (1) |
|
Chapter 23 Understanding Operational Procedures |
|
|
1147 | (64) |
|
Understanding Safety Procedures |
|
|
1150 | (20) |
|
Identifying Potential Safety Hazards |
|
|
1151 | (10) |
|
Creating a Safe Workplace |
|
|
1161 | (9) |
|
Understanding Environmental Controls |
|
|
1170 | (16) |
|
Managing the Physical Environment |
|
|
1171 | (6) |
|
Handling and Disposing of Computer Equipment |
|
|
1177 | (9) |
|
Understanding Policies, Licensing, and Privacy |
|
|
1186 | (5) |
|
Managing Software Licenses |
|
|
1186 | (3) |
|
Managing Sensitive Information |
|
|
1189 | (2) |
|
Demonstrating Professionalism |
|
|
1191 | (13) |
|
Communicating with Customers |
|
|
1192 | (4) |
|
Using Appropriate Behavior |
|
|
1196 | (6) |
|
Putting It All in Perspective |
|
|
1202 | (2) |
|
|
1204 | (1) |
|
|
1204 | (2) |
|
|
1206 | (3) |
|
Performance-Based Question |
|
|
1209 | (2) |
Appendix A Answers to Review Questions |
|
1211 | (36) |
|
Chapter 1: Motherboards, Processors, and Memory |
|
|
1212 | (2) |
|
Chapter 2: Storage Devices and Power Supplies |
|
|
1214 | (1) |
|
Chapter 3: Peripherals and Expansion |
|
|
1215 | (2) |
|
Chapter 4: Display Devices |
|
|
1217 | (2) |
|
Chapter 5: Custom Configurations |
|
|
1219 | (2) |
|
Chapter 6: Network Fundamentals |
|
|
1221 | (1) |
|
Chapter 7: Introduction to TCP/IP |
|
|
1222 | (2) |
|
Chapter 8: Installing Wireless and SOHO Networks |
|
|
1224 | (2) |
|
Chapter 9: Understanding Laptops |
|
|
1226 | (1) |
|
Chapter 10: Understanding Mobile Devices |
|
|
1227 | (2) |
|
Chapter 11: Installing and Configuring Printers |
|
|
1229 | (1) |
|
Chapter 12: Hardware and Network Troubleshooting |
|
|
1230 | (2) |
|
Chapter 13: Operating System Basics |
|
|
1232 | (1) |
|
Chapter 14: Operating System Administration |
|
|
1233 | (1) |
|
Chapter 15: Working with Windows 8/8.1 |
|
|
1234 | (1) |
|
Chapter 16: Working with Windows 7 |
|
|
1235 | (1) |
|
Chapter 17: Working with Windows Vista |
|
|
1236 | (2) |
|
Chapter 18: Working with Mac OS and Linux |
|
|
1238 | (1) |
|
|
1239 | (1) |
|
Chapter 20: Network Services, Cloud Computing, and Virtualization |
|
|
1240 | (1) |
|
Chapter 21: Mobile Operating Systems and Connectivity |
|
|
1241 | (2) |
|
Chapter 22: Troubleshooting Theory, OSs, and Security |
|
|
1243 | (1) |
|
Chapter 23: Understanding Operational Procedures |
|
|
1244 | (3) |
Appendix B Answers to Performance-Based Questions |
|
1247 | (22) |
|
Chapter 1: Motherboards, Processors, and Memory |
|
|
1248 | (1) |
|
Chapter 2: Storage Devices and Power Supplies |
|
|
1249 | (1) |
|
Chapter 3: Peripherals and Expansion |
|
|
1249 | (1) |
|
Chapter 4: Display Devices |
|
|
1249 | (3) |
|
Chapter 5: Custom Configurations |
|
|
1252 | (1) |
|
Chapter 6: Network Fundamentals |
|
|
1252 | (2) |
|
Chapter 7: Introduction to TCP/IP |
|
|
1254 | (1) |
|
Chapter 8: Installing Wireless and SOHO Networks |
|
|
1254 | (1) |
|
Chapter 9: Understanding Laptops |
|
|
1254 | (2) |
|
Chapter 10: Understanding Mobile Devices |
|
|
1256 | (1) |
|
Chapter 11: Installing and Configuring Printers |
|
|
1256 | (1) |
|
Chapter 12: Hardware and Network Troubleshooting |
|
|
1257 | (1) |
|
Chapter 13: Operating System Basics |
|
|
1257 | (2) |
|
Chapter 14: Operating System Administration |
|
|
1259 | (1) |
|
Chapter 15: Working with Windows 8/8.1 |
|
|
1259 | (1) |
|
Chapter 16: Working with Windows 7 |
|
|
1259 | (3) |
|
Chapter 17: Working with Windows Vista |
|
|
1262 | (2) |
|
Chapter 18: Working with Mac OS and Linux |
|
|
1264 | (1) |
|
|
1264 | (2) |
|
Chapter 20: Network Services, Cloud Computing, land Virtualization |
|
|
1266 | (1) |
|
Chapter 21: Mobile Operating Systems and Connectivity |
|
|
1266 | (1) |
|
Chapter 22: Troubleshooting Theory, OSs, and Security |
|
|
1267 | (1) |
|
Chapter 23: Understanding Operational Procedures |
|
|
1267 | (2) |
Index |
|
1269 | |