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E-grāmata: CompTIA A+ Complete Study Guide: Exams 220-901 and 220-902

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  • Izdošanas datums: 18-Dec-2015
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781119137863
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  • Formāts: EPUB+DRM
  • Izdošanas datums: 18-Dec-2015
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781119137863
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Gain the Sybex advantage with this complete guide to A+ certification

The CompTIA A+ Complete Study Guide is your complete solution for A+ exam preparation. Covering 100% of Exam 220-901 and Exam 220-902 objectives, this book gives you everything you need to ensure that you not only understand the basics of IT, but that you can demonstrate your understanding effectively. Now in its third edition, this guide has been updated to reflect the exam's new focus. Coverage includes the latest best practices, Windows 8/8.1 and mobile OSes, and an emphasis on the practical skills required on the job. Clear and concise, this book helps you solidify your understanding of crucial hardware and operating system maintenance and troubleshooting topics covered on the exam. You also gain access to the Sybex exclusive online interactive learning environment and test bank, featuring bonus practice exams, electronic flashcards, and a searchable PDF glossary of the most important terms you need to understand.

The CompTIA A+ certification is the essential computer technician credential, and is required by over 100 leading employers. This book helps you prepare and practice so you can approach the exam with confidence, and pass with flying colors.

  • Review the components of personal computers, laptops, and portable devices
  • Understand operating systems, networks, and security
  • Get up to speed on safety and environmental issues
  • Practice effective communication and the "soft skills" of professionalism

More than just a review of computer parts, this book covers everything you'll see on the exam. Why go in unprepared when you can have the Sybex advantage?

Introduction xxix
Assessment Test lvii
Part I 220-901 1(658)
Chapter 1 Motherboards, Processors, and Memory
3(68)
Identifying Components of Motherboards
5(27)
System Board Form Factors
6(2)
System Board Components
8(24)
Identifying Purposes and Characteristics of Processors
32(6)
Identifying Purposes and Characteristics of Memory
38(16)
Important Memory Terms
38(5)
Types of Memory
43(7)
Memory Packaging
50(4)
Identifying Purposes and Characteristics of Cooling Systems
54(9)
Fans
54(4)
Memory Cooling
58(1)
Hard Drive Cooling
58(1)
Chipset Cooling
58(1)
CPU Cooling
59(4)
Summary
63(1)
Exam Essentials
63(2)
Review Questions
65(4)
Performance-Based Question 1
69(1)
Performance-Based Question 2
69(2)
Chapter 2 Storage Devices and Power Supplies
71(42)
Identifying Purposes and Characteristics of Storage Devices
72(26)
Hard Disk Drive Systems
72(5)
Solid-State Drives
77(2)
Optical Storage Drives
79(6)
Drive Interfaces and RAID
85(4)
Removable Storage and Media
89(6)
Installing, Removing, and Configuring Storage Devices
95(3)
Identifying Purposes and Characteristics of Power Supplies
98(10)
Dual-Rail Architecture
99(1)
Power and Voltage Ratings
99(1)
Power Connectors
100(6)
Replacing Power Supplies
106(1)
AC Adapters as Power Supplies
107(1)
Summary
108(1)
Exam Essentials
108(1)
Review Questions
109(3)
Performance-Based Question
112(1)
Chapter 3 Peripherals and Expansion
113(70)
Installing and Configuring Expansion Cards
117(9)
Video
118(1)
Multimedia
119(1)
I/O
120(1)
Communications
120(6)
Adapter Configuration
126(1)
Identifying Characteristics of Connectors and Cables
126(31)
Device Connector Types
127(7)
Common Peripheral Cables and Their Interfaces
134(12)
Video Display Cables and Connectors
146(11)
Input Devices
157(16)
Mouse
158(1)
Touchpad
159(2)
Keyboard
161(2)
Scanner
163(2)
Barcode Reader
165(1)
Digitizer
166(1)
Biometric Devices
167(1)
Gamepads and Joysticks
168(1)
Motion Sensor
168(1)
Smart Card Reader
169(1)
Multimedia Input Devices
170(3)
Output Devices
173(1)
Printers
174(1)
Speakers
174(1)
Display Devices
174(1)
Input and Output Devices
174(3)
Touchscreens
175(1)
KVM Switch
175(1)
Smart TV
176(1)
Set-Top Box
177(1)
Summary
177(1)
Exam Essentials
178(1)
Review Questions
179(3)
Performance-Based Questions
182(1)
Chapter 4 Display Devices
183(36)
Understanding Display Types and Settings
184(21)
Video Display Types
184(11)
Adjusting Display Settings
195(10)
Understanding Video Standards and Technologies
205(7)
Video Standards
205(2)
Advanced Video Resolutions and Concepts
207(5)
Summary
212(1)
Exam Essentials
213(1)
Review Questions
214(3)
Performance-Based Question
217(2)
Chapter 5 Custom Configurations
219(28)
Standard Thick Clients
222(1)
Graphic and CAD/CAM Design Workstations
223(2)
CPU Enhancements
223(1)
Video Enhancements
224(1)
Maximized RAM
224(1)
Audio/Video Editing Workstations
225(2)
Video Enhancements
225(1)
Specialized Audio
226(1)
Specialized Hard Drives
226(1)
Virtualization Workstations
227(3)
CPU Enhancements
228(1)
Maximized RAM
228(2)
Gaming PCs
230(2)
CPU Enhancements
230(1)
Video Enhancements
231(1)
Specialized Audio
231(1)
Enhanced Cooling
232(1)
Home Theater PCs
232(3)
Video Enhancements
234(1)
Specialized Audio
234(1)
Special Chassis and TV Tuner
234(1)
Thin Clients
235(1)
Home Server PCs
236(5)
Media Streaming Capabilities
237(3)
File and Print Sharing Services
240(1)
Gigabit NIC
240(1)
RAID Array
241(1)
Summary
241(1)
Exam Essentials
241(2)
Review Questions
243(3)
Performance-Based Question
246(1)
Chapter 6 Networking Fundamentals
247(50)
Understanding Networking Principles
249(21)
Understanding Networking Fundamentals
250(20)
Identifying Common Network Hardware
270(19)
Network Interface Cards (NICs)
270(2)
Cables and Connectors
272(12)
Networking Components
284(5)
Summary
289(1)
Exam Essentials
290(2)
Review Questions
292(3)
Performance-Based Question
295(2)
Chapter 7 Introduction to TCP/IP
297(32)
Understanding TCP/IP
299(23)
TCP/IP Structure
300(8)
Understanding IP Addressing
308(14)
Summary
322(1)
Exam Essentials
323(1)
Review Questions
324(3)
Performance-Based Question
327(2)
Chapter 8 Installing Wireless and SOHO Networks
329(64)
Understanding Wireless Networking
331(10)
802.11 Networking Standards
332(6)
802.11 Devices
338(1)
Wireless Encryption Methods
339(2)
Installing and Configuring SOHO Networks
341(45)
Choosing Connection Types
341(22)
Installing the Network
363(10)
Configuring a Wireless Router
373(13)
Summary
386(1)
Exam Essentials
387(1)
Review Questions
388(3)
Performance-Based Question
391(2)
Chapter 9 Understanding Laptops
393(62)
Understanding Laptop Architecture
396(36)
Laptops vs. Desktops
396(2)
Laptop Case
398(1)
Motherboards and Processors
399(3)
Memory
402(1)
Storage
403(3)
Input Devices
406(8)
Expansion Buses and Ports
414(8)
Docking Stations
422(2)
Power Systems
424(3)
Laptop Displays
427(4)
Cable Locks
431(1)
Disassembling and Reassembling Laptops
432(16)
Using the Right Tools
432(2)
Replacing Laptop Components
434(14)
Summary
448(1)
Exam Essentials
448(2)
Review Questions
450(3)
Performance-Based Question
453(2)
Chapter 10 Understanding Mobile Devices
455(44)
Understanding Mobile Devices
457(35)
Characteristics of Mobile Devices
458(3)
Tablets
461(2)
Smartphones
463(6)
Phablets
469(2)
e-Readers
471(2)
GPS
473(3)
Smart Cameras
476(1)
Wearable Technology Devices
477(7)
Connection Types
484(6)
Mobile Device Accessories
490(2)
Summary
492(1)
Exam Essentials
492(2)
Review Questions
494(3)
Performance-Based Question
497(2)
Chapter 11 Installing and Configuring Printers
499(68)
Understanding Print Technologies and Imaging Processes
502(25)
Impact Printers
503(2)
Inkjet
505(8)
Laser Printers
513(11)
Thermal Printers
524(1)
Virtual Printers
525(2)
Installing and Configuring Printers
527(23)
Printer Interface Components
527(5)
Installing and Sharing Local Printers
532(10)
Installing and Sharing Networked Printers
542(8)
Performing Printer Maintenance and Upgrades
550(9)
Performing Printer Maintenance
551(5)
Installing Printer Upgrades
556(3)
Summary
559(1)
Exam Essentials
560(2)
Review Questions
562(3)
Performance-Based Question
565(2)
Chapter 12 Hardware and Network Troubleshooting
567(92)
Troubleshooting Core Hardware Issues
574(21)
Troubleshooting Motherboards, CPUs, RAM, and Power Problems
575(13)
Troubleshooting Storage Device Problems
588(5)
Troubleshooting Video Issues
593(2)
Troubleshooting Mobile Devices, Printers, and Networking
595(57)
Troubleshooting Common Mobile Device Issues
595(12)
Troubleshooting Printer Problems
607(23)
Troubleshooting Networking Problems
630(22)
Summary
652(1)
Exam Essentials
653(2)
Review Questions
655(3)
Performance-Based Question
658(1)
Part II 220-902 659(552)
Chapter 13 Operating System Basics
661(46)
Understanding Operating Systems
662(36)
Operating System Terms and Concepts
664(1)
Minimum System Requirements
665(4)
The Windows Interface
669(16)
What's in a Window?
685(4)
Updating Windows
689(1)
Creating Restore Points
690(1)
File Management
691(7)
Going Virtual
698(1)
Preparing for the Exam
699(3)
Summary
702(1)
Exam Essentials
702(1)
Review Questions
703(3)
Performance-Based Question
706(1)
Chapter 14 Operating System Administration
707(56)
Interacting with Operating Systems
709(25)
Control Panel
709(12)
The Command Prompt
721(12)
Virtual Memory
733(1)
Administrative Tools
734(15)
Task Manager
734(5)
MMC
739(1)
Computer Management
739(1)
Services
740(1)
Performance Monitor
740(1)
Task Scheduler
741(1)
Windows System Configuration Tools
742(6)
Power Management
748(1)
Disk Management
749(6)
Getting Disks Ready to Store Files and Programs
749(4)
Backing Up the Data on Your Drives
753(1)
Checking the Health of Hard Disks and Optimizing Their Performance
753(1)
User Authentication
754(1)
Summary
755(1)
Exam Essentials
755(2)
Review Questions
757(4)
Performance-Based Question
761(2)
Chapter 15 Working with Windows 8/8.1
763(20)
Windows Editions
764(5)
Installing Windows 8
769(7)
Unattended Installation/Image Deployment
773(1)
Remote Network Installation
773(1)
Multiboot Installation
774(1)
Repair Installation/Refresh/Restore
774(1)
Recovery Partition
774(2)
Windows 8 Boot Methods
776(1)
Internal Hard Drive (Partition)
776(1)
External/Hot Swappable Drive
776(1)
Flash Drives
777(1)
Solid-State Drives
777(1)
Netboot
777(1)
Summary
777(1)
Exam Essentials
778(1)
Review Questions
779(3)
Performance-Based Question
782(1)
Chapter 16 Working with Windows 7
783(44)
Windows 7 Editions
785(6)
Installing Windows 7
791(6)
Upgrading to Windows 7
792(4)
Upgrading Editions of Windows 7
796(1)
Installation/Upgrade Boot Options
797(1)
The Windows 7 Boot Sequences
797(1)
Key Boot Files
797(1)
Windows 7 Features
798(6)
Tools in Windows 7
798(6)
Windows 7 Administrative Tools
804(6)
Local Users and Groups
804(1)
Local Security Policy
805(2)
System Configuration
807(1)
Component Services
808(1)
Data Sources
808(1)
Print Management
809(1)
Windows Memory Diagnostics
810(1)
Unique Control Panel Utilities
810(3)
HomeGroup
810(1)
RemoteApp and Desktop Connections
810(1)
Troubleshooting
811(2)
Networking and Windows 7
813(4)
Configuring an Alternative IP Address in Windows
814(1)
Network Card Properties
815(1)
Configuring Windows Networking
816(1)
Windows 7 System Performance and Optimization
817(2)
Summary
819(1)
Exam Essentials
819(2)
Review Questions
821(5)
Performance-Based Question
826(1)
Chapter 17 Working with Windows Vista
827(40)
Windows Vista Editions
829(3)
Installing Windows Vista
832(3)
Clean Install
832(1)
Upgrading to Windows Vista
833(2)
Transferring to Windows Vista
835(1)
The Windows Vista Boot Sequences
835(1)
Key Boot Files
835(1)
Windows Vista Features
836(4)
Tools in Windows Vista
836(4)
Windows Vista Administrative Tools
840(7)
Users and Groups
840(1)
Local Security Policy
841(2)
System Configuration
843(2)
Component Services
845(1)
Data Sources
845(1)
Print Management
845(1)
Windows Memory Diagnostics
846(1)
Distinctive Utilities
847(5)
Tablet PC Settings
847(1)
Pen and Input Devices
848(1)
Offline Files
849(1)
Problem Reports and Solutions
850(2)
Printers
852(1)
Networking and Windows Vista
852(3)
Vista System Performance and Optimization
855(5)
Aero
856(1)
User Account Control
857(1)
Indexing
858(1)
Sidebar
859(1)
Summary
860(1)
Exam Essentials
860(1)
Review Questions
861(4)
Performance-Based Question
865(2)
Chapter 18 Working with Mac OS and Linux
867(26)
Best Practices
868(5)
Scheduled Backups
868(3)
Scheduled Disk Maintenance
871(1)
System Updates/App Store
871(1)
Patch Management
871(2)
Driver/Firmware Updates
873(1)
Antivirus/Antimalware Updates
873(1)
Tools
873(1)
Features
874(3)
Basic Linux Commands
877(11)
Understanding the Syntax of Shell Commands
878(1)
Discovering and Using Linux Commands
879(2)
Becoming root (Superuser)
881(1)
Managing Processes
881(2)
Directory Navigation
883(1)
Directory Listings
884(1)
Changing Permissions and Ownership
885(1)
Working with Files
886(1)
Working with Directories
887(1)
Networking Utilities
887(1)
Summary
888(1)
Exam Essentials
888(1)
Review Questions
889(3)
Performance-Based Question
892(1)
Chapter 19 Security
893(60)
Common Prevention Methods
896(11)
Physical Security
897(2)
Digital Security
899(6)
User Education/AUP
905(1)
Principle of Least Privilege
906(1)
Email Filtering
906(1)
Virtual Private Networks
906(1)
Common Security Threats
907(13)
Social Engineering
907(1)
Password Attacks
908(1)
Malware
909(1)
Man-in-the-Middle Attacks
909(1)
Rootkits
910(1)
Phishing
910(1)
Shoulder Surfing
911(1)
Spyware
911(1)
Viruses
912(5)
Worms
917(1)
Trojans
918(1)
Ransomware
918(1)
Spoofing
918(1)
Zero-Day Attack
919(1)
Zombie/Botnet
919(1)
Non-Complaint Systems
920(1)
Workstation Security Best Practices
920(3)
Setting Strong Passwords
920(1)
Requiring Passwords and Expiration
921(1)
Account Management
921(1)
Restricting User Permissions
921(1)
Add Login Time Restrictions
921(1)
Act on Failed Login Attempts
922(1)
Changing Default Usernames
922(1)
Disabling the Guest Account
922(1)
Screensaver Required Password
922(1)
Disable Autorun
922(1)
Data Loss Prevention
923(1)
Working with Windows OS Security Settings
923(6)
Users and Groups
923(2)
NTFS vs. Share Permissions
925(2)
Shared Files and Folders
927(1)
System Files and Folders
928(1)
User Authentication
928(1)
BitLocker and BitLocker To Go
929(1)
EFS
929(1)
Mobile Device Security
929(6)
Screen Locks
930(1)
Remote Wipes and Locator Applications
931(3)
Remote Backup
934(1)
Operating System Updates
934(1)
Destruction and Disposal Methods
935(4)
Recycling or Repurposing Best Practices
936(1)
Low-Level Format vs. Standard Format
936(1)
Hard Drive Sanitation and Sanitation Methods
936(1)
Physical Destruction
937(2)
Securing a SOHO Network (Wireless)
939(3)
Change Default Usernames and Passwords
940(1)
Changing the SSID
940(1)
Setting Encryption
940(1)
Disabling SSID Broadcast
940(1)
Enable MAC Filtering
940(1)
Antenna and Access Point Placement
941(1)
Radio Power Levels
941(1)
Assign Static IP Addresses
941(1)
WPS
942(1)
Securing a SOHO Network (Wired)
942(3)
Change Default Usernames and Passwords
942(1)
Assign Static IP Addresses
943(1)
Disabling Ports
943(1)
Physical Security
943(2)
Summary
945(1)
Exam Essentials
945(2)
Review Questions
947(4)
Performance-Based Question
951(2)
Chapter 20 Network Services, Cloud Computing, and Virtualization
953(50)
Understanding Network Services
955(20)
Server Roles
956(15)
Internet Appliances
971(2)
Legacy and Embedded Systems
973(2)
Understanding Cloud Computing and Virtualization
975(21)
Concepts of Cloud Computing
975(9)
Understanding Virtualization
984(12)
Summary
996(1)
Exam Essentials
996(2)
Review Questions
998(3)
Performance-Based Question
1001(2)
Chapter 21 Mobile Operating Systems and Connectivity
1003(94)
Understanding Mobile Operating Systems
1006(30)
Comparing Mobile Operating Systems
1007(15)
Understanding Sensors and Calibration
1022(7)
Using Additional Mobile Operating System Features
1029(7)
Network Connectivity and Email
1036(46)
Understanding Cellular Data Connections
1037(8)
Establishing Wi-Fi Connectivity
1045(11)
Establishing Bluetooth Connectivity
1056(13)
Configuring Email Accounts
1069(13)
Mobile Device Synchronization
1082(10)
Syncing Apple iOS Devices
1083(5)
Syncing Android Devices
1088(1)
Software Installation Requirements
1089(3)
Summary
1092(1)
Exam Essentials
1092(1)
Review Questions
1093(3)
Performance-Based Question
1096(1)
Chapter 22 Troubleshooting Theory, OSs, and Security
1097(50)
Understanding Troubleshooting Theory
1100(10)
Identifying the Problem
1101(4)
Establishing a Theory
1105(1)
Testing Solutions
1106(1)
Establishing a Plan of Action
1107(2)
Verifying Functionality
1109(1)
Documenting the Work
1109(1)
Troubleshooting Operating Systems
1110(16)
Common Symptoms
1110(8)
Operating System Tools
1118(8)
Troubleshooting Security Issues
1126(11)
Common Symptoms
1128(4)
Security Tools
1132(4)
Best Practices for Malware Removal
1136(1)
Troubleshooting Mobile Issues
1137(2)
Troubleshooting Mobile Security Issues
1139(3)
Summary
1142(1)
Exam Essentials
1142(1)
Review Questions
1143(3)
Performance-Based Question
1146(1)
Chapter 23 Understanding Operational Procedures
1147(64)
Understanding Safety Procedures
1150(20)
Identifying Potential Safety Hazards
1151(10)
Creating a Safe Workplace
1161(9)
Understanding Environmental Controls
1170(16)
Managing the Physical Environment
1171(6)
Handling and Disposing of Computer Equipment
1177(9)
Understanding Policies, Licensing, and Privacy
1186(5)
Managing Software Licenses
1186(3)
Managing Sensitive Information
1189(2)
Demonstrating Professionalism
1191(13)
Communicating with Customers
1192(4)
Using Appropriate Behavior
1196(6)
Putting It All in Perspective
1202(2)
Summary
1204(1)
Exam Essentials
1204(2)
Review Questions
1206(3)
Performance-Based Question
1209(2)
Appendix A Answers to Review Questions 1211(36)
Chapter 1: Motherboards, Processors, and Memory
1212(2)
Chapter 2: Storage Devices and Power Supplies
1214(1)
Chapter 3: Peripherals and Expansion
1215(2)
Chapter 4: Display Devices
1217(2)
Chapter 5: Custom Configurations
1219(2)
Chapter 6: Network Fundamentals
1221(1)
Chapter 7: Introduction to TCP/IP
1222(2)
Chapter 8: Installing Wireless and SOHO Networks
1224(2)
Chapter 9: Understanding Laptops
1226(1)
Chapter 10: Understanding Mobile Devices
1227(2)
Chapter 11: Installing and Configuring Printers
1229(1)
Chapter 12: Hardware and Network Troubleshooting
1230(2)
Chapter 13: Operating System Basics
1232(1)
Chapter 14: Operating System Administration
1233(1)
Chapter 15: Working with Windows 8/8.1
1234(1)
Chapter 16: Working with Windows 7
1235(1)
Chapter 17: Working with Windows Vista
1236(2)
Chapter 18: Working with Mac OS and Linux
1238(1)
Chapter 19: Security
1239(1)
Chapter 20: Network Services, Cloud Computing, and Virtualization
1240(1)
Chapter 21: Mobile Operating Systems and Connectivity
1241(2)
Chapter 22: Troubleshooting Theory, OSs, and Security
1243(1)
Chapter 23: Understanding Operational Procedures
1244(3)
Appendix B Answers to Performance-Based Questions 1247(22)
Chapter 1: Motherboards, Processors, and Memory
1248(1)
Chapter 2: Storage Devices and Power Supplies
1249(1)
Chapter 3: Peripherals and Expansion
1249(1)
Chapter 4: Display Devices
1249(3)
Chapter 5: Custom Configurations
1252(1)
Chapter 6: Network Fundamentals
1252(2)
Chapter 7: Introduction to TCP/IP
1254(1)
Chapter 8: Installing Wireless and SOHO Networks
1254(1)
Chapter 9: Understanding Laptops
1254(2)
Chapter 10: Understanding Mobile Devices
1256(1)
Chapter 11: Installing and Configuring Printers
1256(1)
Chapter 12: Hardware and Network Troubleshooting
1257(1)
Chapter 13: Operating System Basics
1257(2)
Chapter 14: Operating System Administration
1259(1)
Chapter 15: Working with Windows 8/8.1
1259(1)
Chapter 16: Working with Windows 7
1259(3)
Chapter 17: Working with Windows Vista
1262(2)
Chapter 18: Working with Mac OS and Linux
1264(1)
Chapter 19: Security
1264(2)
Chapter 20: Network Services, Cloud Computing, land Virtualization
1266(1)
Chapter 21: Mobile Operating Systems and Connectivity
1266(1)
Chapter 22: Troubleshooting Theory, OSs, and Security
1267(1)
Chapter 23: Understanding Operational Procedures
1267(2)
Index 1269
Quentin Docter started in the IT industry as a tech support agent for Packard Bell in 1994. Since then he has worked in tech support, network administration, consulting, training, web development, and project management. During his career, he has achieved certifications from CompTIA (including A+), Microsoft, Cisco, Novell, and Sun Microsystems. He is the author of several books. Emmett Dulaney, A+, Network+, Security+, MCT, is an assistant professor who has written several certification books on Windows, Security, IT project management, and UNIX. He is also a well-known certification columnist for Certification Magazine and Campus Technology. Toby Skandier, A+, Network+, i-Net+, Server+, is founder of Talskan Technologies, LLC, a technical education provider.