This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.
1. Introduction Ruth Fraley In the Library
2. Academic Reference
Departments and User Groups: A Preliminary Survey John W. Berry
3. The
Reference Librarian as Middleman: Conflicts Between Cataloguers and Reference
Librarians Gillian M. McCombs
4. Conflicts Between Reference and Interlibrary
Loan Marcia L. Sprules
5. Check Your Catalogue Image Marcia J. Myers
6.
Uneven Reference Service: Approaches for Decreasing This Source of Conflict
at the Reference Desk Fred Batt
7. Yours, Mine and Ours: Reference Service
and the Non-Affiliated User Debbie Masters and Gail Flatness
8. Conflicts in
Reference Service: A Personal View George R. Bauer
9. Reference Philosophy vs
Service Reality Larry D. Benson and H. Julene Butler Fees and Charges
10. Fee
vs Free in Historical Perspective Margaret F. Stieg
11. Fee or Free: The Data
Base Access Controversy Dean Burgess About Instruction
12. Conflicts Between
Reference Librarians and Faculty Concerning Bibliographic Instruction David
Isaacson
13. Help Your Administration Support Bibliographic Instruction
Robert E. Brundin
14. Promoting a Positive Image: Hints for the New Reference
Librarian in Dealing With Faculty Eric W. Johnson
15. A Collection of Books:
The College Professor vs the Reference Librarian Melissa Watson About the
Role of the Professional
16. Non-professionals on Reference Desks in Academic
Libraries Nancy J. Emmick
17. Self-Conflict in the Academic Reference
Librarian: Or Help! We Need a Better Word for What We Do! Paul B. Weiner
18.
Why Didn't They Teach Us That? The Credibility Gap in Library Education
Michael McCoy
19. Role Conflict and Ambiguity in Reference Librarianship
Henry N. Mendelsohn About the Resources
20. In this Conflict of Opinions and
Sentiments I Find Delight Donald Davinson
21. Access to Consumer Health
Information Robert Berk
22. Academic Library Service to Physically Disabled
Students and Faculty Gerald Jahoda and Paula Faustini
23. Abstract Thinking:
Considerations for the Provision of Statistical Data in Evaluation Juri
Stratford and Jean S. Stratford
24. The NASA Industrial Applications Centers:
Fee Based vs Free Information Services Lyn Heer
Bill Katz, Ruth A. Fraley
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