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E-grāmata: Content Preparation Guidelines for the Web and Information Appliances: Cross-Cultural Comparisons

(Bechtel Power Corporation, Frederick, Maryland, USA), (University of Central Florida, USA and Purdue University, USA), (Purdue University, West Lafayette, Indiana, USA), (Marietta, GA, USA)
  • Formāts: 192 pages
  • Sērija : Human Factors and Ergonomics
  • Izdošanas datums: 11-Nov-2009
  • Izdevniecība: CRC Press Inc
  • Valoda: eng
  • ISBN-13: 9781420067781
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  • Bibliotēkām
  • Formāts: 192 pages
  • Sērija : Human Factors and Ergonomics
  • Izdošanas datums: 11-Nov-2009
  • Izdevniecība: CRC Press Inc
  • Valoda: eng
  • ISBN-13: 9781420067781
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Content preparation is an integral part of the usability equation: it answers the question of what information is needed for effective decision making. Once content preparation has been established, the question "how to present what" can be answered. Content Preparation Guidelines for the Web and Information Appliances: Cross-Cultural Comparisons provides a theoretical foundation and operational tools to effectively prepare content so that users are able to make correct decisions regarding the purchase of goods and services.

Traditionally, human aspects of computing have been assessed by usability evaluation methods, which determine how well the system is designed for joyful, satisfying, and productive use. But, effectively designing the how without providing a solid foundation for designing the what can not result in effective web and information appliance-based operations. This book presents a review and reappraisal of the science base of content preparation and descriptions of four major studies on content preparation involving more than 1,200 participants. Based on these studies, it establishes a factor structure of content preparation and relative importance of each factor in effective decision making and concludes with guidelines for the design of content for a variety of populations.

Unlike previous publications in usability that have predominantly concentrated on how to present information, this book focuses on what information should be presented and the information appliances for different cultures. With a cross-cultural comparison and a review of fundamental theories, the book not only answers the question of what information needs to be presented for effective decision making, but also addresses the impact of culture on content usability.

Recenzijas

"... the authors work really shines in its part-by-part breakdown of what U.S. versus Chinese users like to see when considering the purchase of an electronic product ... Practitioners will enjoy the clear, practical advice on making product descriptions and c-commerce Web sites culturally appropriate, while academics will appreciate the solid methodology and use of theory to arrive at useful advice for constructing these sites." Nicole St. Germaine-McDaniel in Technical Communication Volume 58, Number 2, May 2011

List of Figures
ix
List of Tables
xi
Preface xiii
About the Authors xv
An Overview of Content Knowledge
1(4)
Individual Factors
1(2)
Design of Tasks and Jobs
3(1)
Human Decision Making
3(1)
Content Preparation
4(1)
Background Literature
5(32)
Introduction
5(8)
Overview
5(1)
Information Quality
6(3)
Usability
9(1)
ISO 9126
9(1)
ISO 9241-11
10(1)
Definition of Content Preparation
11(2)
Content Preparation for the World Wide Web and Information Appliances
13(10)
World Wide Web
13(1)
E-Commerce
14(3)
E-Advertising
17(1)
E-Education
18(2)
Emerging E-Environments
20(1)
Information Appliances
21(2)
Cultural Differences
23(11)
Among American Populations
24(1)
Digital Divide: Impact on Internet Behavior
24(2)
Subculture Perceptions: Impact of Culture on Internet Behavior
26(1)
Among American and Chinese Populations
27(2)
Influences of Cross-Cultural Differences
29(5)
Summary
34(3)
Factor Structure of Content Preparation
37(36)
Overview
37(1)
Factor Structure of Content Preparation Based on American Population---African and Caucasian Americans
38(8)
Survey Construction
38(1)
Procedure and Participants
39(1)
Factor Analysis
39(4)
Factor Structure Derived from the Satifaction Scale
43(2)
Factor Structure Derived from the Importance Scale
45(1)
Factor Structure of Content Preparation for E-Commerce Web Sites Based on Chinese Industrial Population
46(5)
Survey Construction
46(1)
Procedure and Participants
46(4)
Factor Analysis
50(1)
Factor Structure of Content Preparation for E-Commerce Web Sites Based on American and Chinese College Students
51(7)
Survey Construction
51(3)
Procedure and Participants
54(3)
Factor Analysis
57(1)
Factor Structure of Content Preparation for Information Appliances Based on Chinese Population
58(7)
Survey Construction
58(3)
Procedure and Participants
61(1)
Factor Analysis
62(3)
General Factor Structure
65(8)
Cross-Cultural Comparison of Content Preparation
73(24)
Overview
73(1)
Cross-Cultural Comparisons
74(23)
Product Descriptive Information
74(1)
Economic Attributes
74(7)
Sensory Attributes
81(4)
Product Performance
85(2)
Technology Description
87(2)
Manufacturer Information
89(2)
Operational Information
91(1)
Transaction Information
91(5)
Purchase Advice
96(1)
Guidelines for Content Preparation
97(16)
Overview
97(3)
Content Preparation Guidelines
100(13)
Guidelines for Reducing Perceived Online Shopping Risk
100(1)
Perceived Financial Risk
101(1)
Perceived Performance Risk
102(1)
Perceived Psychological Risk
103(2)
Perceived Inconvenience Risk
105(3)
Guidelines on Product Attributes and Funtions
108(1)
Limitations and Recommendations
109(4)
Appendix A: Content Usability Survey for Study 1
113(14)
Appendix B: Content Preparation Questionnaire for Study 2
127(14)
Demographic Information
127(1)
Online Shopping Survey
128(13)
Appendix C: Web-Based Survey of Content Information on E-Commerce Web Sites for Study 3
141(6)
Appendix D: Content Preparation Questionnaire for Information Appliances for Study 4
147(14)
Demographic Questions
147(1)
Content Questions
148(13)
References 161(10)
Index 171
Huafei Liao, Yinni Guo, April Savoy, Gavriel Salvendy