Crash Course in Managing People [Mīkstie vāki]

Introduction		1	(2)
Getting the basics		3	(29)
Managing people?		3	(1)
Leadership		3	(5)
Motivation		8	(9)
Coaching		17	(7)
Interviewing		24	(7)
Getting started		31	(1)
Work plan		32	(9)
Introducing the course		41
Checklist		33	(8)
The course		41	(210)
A taster		42	(8)
Exercise: Understanding your style		43	(2)
Technique: Culture		45	(1)
Technique: Creating a team		46	(1)
Exercise: Becoming a figure-of-eight person		47	(2)
Exercise: It's catching		49	(1)
Inspiration		50	(8)
Technique: Charisma		51	(1)
Technique: Being an inspiration		52	(1)
Exercise/Technique: Getting your inspiration		53	(1)
Technique: Learning to love your business and staff		54	(2)
Technique: Learning to love your customers and suppliers		56	(2)
Leader as navigator -- strategy and direction		58	(9)
Exercise: Leadership and management		59	(2)
Exercise/Technique: Vision and mission		61	(2)
Technique: Strategy		63	(2)
Exercise/Technique: Setting goals		65	(1)
Exercise/Technique: Developing a business plan		66	(1)
The murderous meeting		67	(7)
Exercise/Technique: Meetings and how to chair them		68	(2)
Exercise/Technique: Meetings and how to develop them		70	(1)
Exercise/Technique: Meetings and how to kill them		71	(1)
Exercise: Visible improvement		72	(1)
Technique: Break time		73	(1)
It's hard at the top -- dealing with stress		74	(6)
Exercise/Technique: Using stress		75	(1)
Exercise: Learning to relax		76	(1)
Technique: Get fit		77	(1)
Exercise/Technique: Getting beneath anxiety		78	(1)
Exercise/Technique: Stop and think		79	(1)
Words, words -- communicating		80	(6)
Exercise/Technique: Conversations		81	(1)
Technique: Networking		82	(1)
Technique: Publish or be damned		83	(1)
Exercise: Eye eye		84	(1)
Exercise: Open questions		85	(1)
Knowledge is power		86	(7)
Exercise/Technique: Technical competence		87	(1)
Exercise/Technique: Knowing your competitors and customers		88	(2)
Technique: Knowing your people		90	(1)
Technique: Knowing yourself		91	(1)
Technique: Keeping abreast		92	(1)
Responsibility and influence		93	(6)
Exercise/Technique: Taking responsibility		94	(1)
Technique: Teaching responsibility		95	(1)
Technique: How to be an ideal leader		96	(1)
Technique: Saying `No'		97	(1)
Exercise: Two-faced management		98	(1)
Reward and recognition		99	(7)
Technique: Arrivals		100	(1)
Technique: Reward		101	(1)
Technique: Recognition		102	(1)
Exercise/Technique: Somewhere to go		103	(1)
Technique: Small gifts and big sums		104	(2)
Injecting energy		106	(6)
Exercise/Technique: Energy		107	(1)
Technique: Leading a team over time		108	(1)
Exercise: Being obsessive		109	(1)
Technique: Being ubiquitous		110	(1)
Technique: Warm-ups		111	(1)
Embracing change		112	(6)
Technique: Creating change		113	(1)
Technique: Change control		114	(1)
Technique: Change as motivator		115	(1)
Exercise/Technique: Motivational marketing		116	(1)
Exercise/Technique: The hardest cut		117	(1)
Beating the system		118	(6)
Technique: Destroying the system from the inside		119	(1)
Exercise/Technique: Bureaucracy and how to develop it		120	(1)
Exercise/Technique: Bureaucracy and how to kill it		121	(1)
Exercise/Technique: Making it sane		122	(1)
Technique: Doing yourself out of a job		123	(1)
Messages -- more communicating		124	(6)
Exercise/Technique: E-motivation		125	(1)
Exercise: The genuine article		126	(1)
Technique: Giving feedback		127	(1)
Exercise: Your body		128	(1)
Exercise: Non-verbal replies		129	(1)
Delegation and trust		130	(8)
Technique: Delegation		131	(2)
Technique: Responsibility		133	(1)
Technique: Recognized authority		134	(1)
Exercise: Managing George		135	(1)
Technique: Backing off		136	(2)
The right person for the right job		138	(11)
Technique: 360 degree appraisals		139	(1)
Technique: Appropriate appraisal		140	(1)
Exercise/Technique: Catch them doing it right		141	(1)
Exercise: What do they look like?		142	(2)
Exercise/Technique: Assessing test results		144	(5)
Difficult cases and troublemakers		149	(4)
Exercise: Daggers drawn		147	(2)
Technique: Confronting troublemakers		149	(1)
Exercise: The earnest objector		150	(1)
Exercise: Playing favourites		151	(1)
Technique: Reluctance to improve		152	(1)
Putting on a show		153	(7)
Exercise/Technique: Risk and failure		154	(2)
Technique: Energy transfer		156	(1)
Technique: Lasers and dry ice		157	(1)
Technique: Quality content		158	(1)
Technique: Spice it up		159	(1)
You can't motivate		160	(6)
Technique: Contributors		161	(1)
Exercise: Do it themselves		162	(1)
Technique: Perspective shift		163	(1)
Technique: Personal projects		164	(1)
Exercise/Technique: Overcoming a lifetime of learning		165	(1)
Training and learning		166	(6)
Technique: Developing others		167	(1)
Technique: Train tracks		168	(1)
Technique: Train strain		169	(1)
Technique: Knowing what you know		170	(1)
Technique: Learning and learning styles		171	(1)
The F word		172	(7)
Exercise/Technique: Portfolio matching		173	(1)
Technique: The tea bag		174	(1)
Technique: Celebration time		175	(1)
Exercise/Technique: The F word		176	(1)
Exercise: Building relationships		177	(2)
Pitching it right		179	(6)
Technique: Stretch but don't stress		180	(1)
Technique: Being realistic		181	(1)
Technique: Being unrealistic		182	(1)
Technique: Establishing pace		183	(1)
Technique: `I can't do it'		184	(1)
Coaching in all directions		185	(6)
Exercise: Coaching outside work		186	(1)
Technique: Coaching with others		187	(1)
Exercise/Technique: Coaching your boss		188	(1)
Technique: Coaching your peers		189	(1)
Technique: Coaching yourself		190	(1)
Modelling the role		191	(6)
Exercise/Technique: Watch my feet, not my lips		192	(1)
Technique: Honesty is the best policy		193	(1)
Exercise/Technique: Going the extra mile		194	(1)
Technique: Love		195	(1)
Technique: Role models		196	(1)
Preparation for interviews		197	(10)
Exercise/Technique: Understanding the job		198	(1)
Exercise/Technique: Sifting applications		199	(2)
Technique: Information checklist		201	(2)
Technique: Environment checklist		203	(2)
Technique: Selling checklist		205	(2)
Notes and listening		207	(7)
Technique: Ask them		208	(1)
Technique: What did I say?		209	(1)
Technique: Checking for understanding		210	(1)
Exercise/Technique: Great note taking		211	(2)
Exercise/Technique: Using silence		213	(1)
Decisions and choices		214	(7)
Exercise: Decisions, decisions, decisions		215	(1)
Exercise/Technique: Setting criteria		216	(1)
Exercise/Technique: Simple option evaluation		217	(1)
Exercise/Technique: Sophisticated option evaluation		218	(2)
Technique: Comparing apples and oranges		220	(1)
Coping with time		221	(7)
Exercise/Technique: Diaries		222	(1)
Exercise/Technique: Mastering time		223	(1)
Technique: Marking time		224	(1)
Exercise: Now is all you can do		225	(2)
Technique: Quick results		227	(1)
Questions, questions		228	(10)
Personality and skills		229	(1)
Business awareness and teamwork		230	(2)
Leadership and manageability		232	(2)
Self-starter and creativity		234	(2)
Shocks and analytical thinking		236	(2)
Removing demotivators		238	(6)
Exercise: Money, money, money		239	(1)
Technique: Promises, promises		240	(1)
Technique: The rumour mill		241	(1)
Technique: No secrets		242	(1)
Exercise/Technique: Positive visualization		243	(1)
Subtle inspiration		244	(7)
Technique: Own pocket		245	(1)
Technique: Taskforce opportunities		246	(1)
Exercise/Technique: What's in it for me?		247	(1)
Exercise/Technique: Ambience chasers		248	(1)
Technique: On the up		249	(2)
Review		251	(3)
Pulling it together		251	(1)
Collected reading list		252	(2)
Appendix		254	(5)
Techniques with high personal development ratings		254	(1)
Techniques with high leadership ratings		255	(1)
Techniques with high motivation ratings		256	(2)
Techniques with high coaching ratings		258	(1)
Techniques with high interviewing ratings		258	(1)
Techniques with high fun ratings		259

Brian Clegg is a journalist and creativity consultant. He is a well known writer both in traditional media and on the World Wide Web. He worked at British Airways for 17 years. In 1984 became one of the airline's first PC programmers. While at BA he developed a considerable interest in business creativity.

Brian left the airline to established himself as a freelance writer and set up Creativity Unleashed Limited (www.cul.co.uk), a company specialising in consultancy on business creativity and computer usability. He is a regular contributor to PC Week, Personal Computer World, Computer Weekly and the internet-based magazine, V3. and consultant. He can be contacted on email at brian@cul.co.uk

Recent books have included Instant Time Management (Kogan Page) and an exploration of mankind's enduring fascination with light: Light Years. Paul Birch is a change and creativity consultant and trainer. One of his previous roles was that of 'Corporate Jester' at British Airways -- an internal consultant who challenges and provokes at all levels of the organisation. A well-known author, he has also written Instant Leadership and co-authored Instant Teamwork and Instant Creativity in the Kogan Page Instant series.