This edited volume employs a case study approach that is accessible to upper-level undergraduates and graduate students, while also useful for scholars teaching and research. The contributed chapters are written by a diverse group of scholars and experts in a wide-array of communication contextsfrom public relations and advertising to health, organizational, and political communication, and beyond focused on the many ways professionals and laypersons employed crisis communication during the first two years of the COVID-19 pandemic. This text is valuable in that it includes perspectives on crisis communication in the initial onset, crisis mitigation and long-term recovery stages of the crisis communication cycle. Examining a crisis in the mitigation and long-term recovery stages provides a lens into the process of crisis messaging and sensemaking. With this in mind, these case studies provide context not only for how professionals and laypersons handled COVID-19, but also how to approach other long-term, or prolonged, crises in the future.
How did professionals and laypersons employ crisis communication during the first two years of the COVID-19 pandemic? How can this inform how we approach other long-term, or prolonged, crises in the future?
Recenzijas
A stress test is used in medicine to assess the condition of a patients heart. Crisis Communication Case Studies on COVID-19: Multidimensional Perspectives and Applications is a stress test for crisis management across multiple levels: individual, organizational, community & regional, and national & international. The best crisis communication research has always been interdisciplinary and this book captures that effectively through the various case studies used to illuminate the various levels of analysis. While much of what we learn about COVID-19 and crises is applicable only in the arena of public health crises, many of the insights presented in Communication Case Studies on COVID-19: Multidimensional Perspectives and Applications have applications to other areas of crisis communication and our understanding of resilience. It is a fascinating read because of its willingness to embrace the complexity of the pandemic.
Dr. W. Timothy Coombs, Centre for Crisis and Risk Communications and ICA Fellow COVID-19 Communication Case Studies is a remarkably comprehensive and fresh account of how the pandemic crisis took its toll on everyday life in diverse contexts. Each chapter begins with the background needed to frame the study and concludes with findings that offer rich materials for professionals and students discussions and springboards for scholarly pursuits. These case studies about crisis and mediated communication are analyzed via an incredibly wide array of theoretical and analytic lenses. They offer poignant reminders of what was happening in restaurants, with sports teams, in families and schools, and well as businesses and other sites during a time when no one knew what would happen next.
Patrice Buzzanell, University of South Florida and Shanghai Jiaotong University
List of Figures List of Tables Acknowledgments Sarah
Smith-Frigerio/Mildred Perreault: COVID-19 Communication Case Studies, Where
It Began and Why These Studies Matter Jennifer Anderson: When a Pandemic
and an "Infodemic" Collide, Uncertainty Prevails: Misinformation & the
COVID-19 Crisis Jessica D. Freeman/Jessica Elton: #AloneTogether: A
Qualitative Content Analysis of a Hashtag Campaign Providing Support through
the COVID-19 Mental Health Crisis Lauren J. Johnsen/Amnee Elkhalid: "Like
Putting Out Fires, While Running on a Treadmill That Was Also on Fire":
Working and Parenting in a Pandemic Jensen Moore: Social Media Mourning:
Dealing with Grief and Crisis Response Surrounding COVID-19 Anna Valiavska:
COVID-19 and Higher Education: Navigating Ambiguity, Constraints, and
Misplaced Optimism Erika J. Schneider: Branding, Marketing, PR, and
COVID-19 Janelle Applequist/Jeanette Abrahamsen: Advertising as a Form of
Public Health Education: An Analysis of the Ad Council and COVID
Collaboratives "Its Up to You" Vaccination Awareness Campaign Virginia S.
Harrison/Brandon Boatwright/Carla White/Kayleigh Jackson: Seventeen Weeks:
Fan Reactions to the NFLs COVID-19 Protocols during the 2020 Season
Gregory Perreault/Ella Hackett/Alexis Handler: Coronavirus and Journalism: A
Meta-analysis of Early Research on Journalism in the COVID-19 Pandemic
Melanie B. Richards/Ashleigh D. Bunn: Six Feet Apart: A Case Study of Urban
and Rural Medical Professionals and Health Systems Responses to COVID-19
Carrie Reif-Stice/Steven Venette/Sarah Smith-Frigerio/Nazanin Bani
Amerian/Joel Iverson: Is There a Difference? Generational Response to COVID
and Media Usage Victoria L. LaPoe/Benjamin R. LaPoe II/Candi S. Carter
Olson/Cristina L. Azocar/Jayne Yerrick: Speaking Directly to Indigenous
Communities via Social Media: Native Female Politicians Manage Community
Information by Addressing Crises within a Pandemic Sarah Smith-Frigerio/J.
Brian Houston: Coping with a Pandemic Using Social Media: Nurses Expressions
of Individual and Community Resilience on TikTok Joel Lansing Reed/Monique
Luisi: Political Rhetoric and Crises Communication During a Global Pandemic
Mildred Perreault/Bipulendra Adhikari: "It spread like Wildfire" and "Flooded
Hospitals" Compounding Crisis: Climate, Wildfires, and Hurricanes during the
Pandemic Mia Moody-Ramirez: Communicating About COVID-19 and Black Lives
Matter: A Case Study of Memes, Twitter & Reddit Juan Liu: Calling COVID-19
the "Chinese Virus": What Types of #ChineseVirus Messages Get Attention on
Facebook Pages? Kaila Witkowski/Frederike Albrecht/N. Emel Ganapati/Serena
Tagliacozzo/Derrick Boakye Boadu: Crisis Communication during the COVID-19
Pandemic: A Comparative Perspective from the Online Communication of Public
Health Agencies in Italy, Sweden, and the United States Mildred
Perreault/Sarah Smith-Frigerio: In the End, COVID-19 Goes On and On Editors
Contributors Index.
Mildred F. "Mimi" Perreault (Ph.D., University of Missouri) is an Assistant Professor in the Zimmerman School of Advertising and Mass Communication at the University of South Florida. Perreault has researched public relations, local journalism, and disaster communication. Previously, Perreault was an Assistant Professor of Media and Communication at East Tennessee State University.
Sarah Smith-Frigerio (Ph.D., University of Missouri) is an Assistant Professor of Public Relations in the Department of Communication at The University of Tampa. She focuses on health and crisis communication, particularly how individuals use digital media for peer support and health advocacy when facing health concerns.
