The COVID-19 pandemic brought travel to a halt and the global tourism industry has been one of the sectors hit hardest during the pandemic. This book looks at how the tourism industry can enhance its resilience and prepare for future crises more effectively.
The book provides insights into the economic, social, geopolitical and environmental implications of the COVID-19 pandemic on the tourism and hospitality industries and the responses in diverse international contexts. It highlights key concepts and includes cases with real-life applications. The book also discusses future research directions in a post-pandemic scenario.
This book will be an invaluable resource for practitioners in the areas of tourism and crisis management and for readers to compare and contrast tourism destination recovery and crisis management practices through different research methodologies and settings.
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viii | |
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ix | |
| Editor biographies |
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xi | |
| Contributor biographies |
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xiii | |
| Preface |
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xxiv | |
| Acknowledgements |
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xxv | |
| Introduction: Tourism at a crossroads |
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1 | (8) |
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9 | (46) |
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1 Tourism at a crossroads - ignoring, adopting, or embracing alternative pathways for more sustainable post-pandemic tourism development |
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11 | (11) |
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2 Crisis management: Managing tourism in the face of adversity |
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22 | (9) |
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3 Destination recovery: Recovery of the post-pandemic tourism destination economy |
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31 | (14) |
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4 Sustainability and destination recovery: Alternatives to overcome the crossroads of the pandemic crisis |
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45 | (10) |
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Francisco Antonio dos Anjos |
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Sara Joana Gadotti dos Anjos |
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55 | (162) |
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5 Inducing domestic tourism through stokvels in South Africa: Post-COVID-19 tourism recovery in the global South |
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57 | (10) |
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Petrus Mfanampela Maphanga |
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6 Innovative marketing strategies during tourism recovery in the post-COVID-19 period in Nigeria |
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67 | (10) |
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7 The COVID-19 pandemic and risk analysis in tourism destinations: Insights from Queen of Hills `Mussoorie' |
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77 | (9) |
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8 Searching for a break from the drudgery of daily din: Analysing rnillennials' quest for spirituality and well-being during the COVID-19 pandemic |
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86 | (11) |
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9 Turkey's tourism recovery process during COVID-19: Policy, planning and management |
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97 | (15) |
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10 Restore, reorient, and reinvigorate: A localisation and sensemaking approach to crisis recovery |
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112 | (13) |
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11 Building trust among tourists in the post-COVID-19 period: The role of external quality certifications |
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125 | (12) |
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Jose-Luis Rodriguez-Sanchez |
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12 Judging the resilience of online learning for hospitality courses during COVID-19 |
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137 | (13) |
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13 The use of food delivery applications in the restaurant industry during the COVID-19 crisis: Consumers' perspectives |
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150 | (11) |
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14 The COVID-19 pandemic and (re) considerations of occupational stress in New York City's hospitality industry |
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161 | (10) |
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15 Community-based tourism as a post-COVID-19 development strategy in agricultural communities |
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171 | (12) |
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Erick Sergio Andres Rodriguez |
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Maria Angelica Rojas Bernal |
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16 Recovery of hotel occupancy using risk management of supply chains in the COVID-19 pandemic context at the US-Mexico border |
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183 | (14) |
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Jesus Amparo Lopez-Vizcarra |
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Jorge Carlos Morgan-Medina |
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Adriana Guillermina Rios-Vazquez |
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17 Virtual tourism and digital communication in the context of the post-pandemic scenario |
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197 | (9) |
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18 COVID-19 and changing realities in the food & beverage sector: Exhibiting the Indian chefs' perspective |
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206 | (11) |
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| Index |
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217 | |
James Kennell is Reader in the School of Hospitality and Tourism Management at the University of Surrey in the United Kingdom.
Priyakrushna Mohanty is an Assistant Professor in the Department of Business Administration (Tourism), Christ University, Bengaluru, India.
Anukrati Sharma is the Head and Associate Professor of the Department of Commerce and Management, University of Kota, Kota, Rajasthan, India.
Azizul Hassan is a member of the Tourism Consultants Network of the UK Tourism Society.
