A comprehensive presentation of cross-cultural crisis negotiation principles and strategies, this book relates established communication models to the practical knowledge and experience of crisis negotiators across international organisations and contexts.
A comprehensive presentation of cross-cultural crisis negotiation principles and strategies, this book relates established communication models to the practical knowledge and experience of crisis negotiators across international organisations and contexts.
Early chapters discuss prominent communication theories and discourse analysis models used to analyse interaction in crisis negotiation case studies. A central theme is the practice of "active listening", highlighting the crucial role of active listening in building rapport. Rapport is a communicational concept deemed essential to successful negotiations but is seldom defined. This book expands upon this concept in depth, providing relevant communication theories that can be applied to understanding the interactional processes in successful crisis negotiations. By presenting perspectives on crisis negotiation by scholars and practitioners engaged in vastly differing contexts, it is a robust guide to developing constructive crisis negotiation strategies in cross-cultural and cross-linguistic situations.
An essential read for students and practitioners in crisis negotiation who find themselves working in increasingly cross-linguistic and cross-cultural scenarios.
Recenzijas
"While 'active listening' is a critical tenet of Cross-Cultural Crisis Negotiations, the suggested 'active reading' of this excellent multi-discipline edited volume will serve to greatly enhance the knowledge and potential tradecraft of students and practitioners alike, in or about the worldwide criminal justice system. It is a must-read for those in advanced law enforcement and intel gathering, as well as those engaged in the forensic behavioral sciences."
James R. Fitzgerald, Assistant Professor, Pennsylvania Western University; Supervisory Special Agent, FBI (Ret.); Criminal Profiler/Forensic Linguist
PART 1 Communication and Crisis Negotiation
1. Crisis Negotiation as Communication: Perspectives from Language and
Communication Theories
2. Crisis Negotiation as Communication: Interactional Exchange, Staging, and
Context
3. Rapport in Crisis Negotiations: A Systematic Review
PART 2 Perspectives on Crisis Negotiation in Diverse Communities
4. Communicative Tools for Hostage and Crisis Negotiation: The Elaboration
Likelihood Model of Persuasion
5. An Intercultural Perspective on De-Escalation Techniques for Aviation
Security (AVSEC)
6. Negotiation Perspectives in Counter-Terrorism: A Community Engagement
Approach in Australia
PART 3 Crisis Negotiation in Practice
7. Lessons from the Negotiated Field: Reflections by a Police Negotiator in
Multicultural Australia
8. Communication Features in Simulated Crisis Negotiation in the Peoples
Republic of China
9. Practical Perspectives on Crisis Negotiations in the Peoples Republic of
China
10. Management in International Kidnap/Hostage Negotiations: Lessons from the
Field
Terry D. Royce is Executive Director at Forlingua Forensic Linguistic Services Pty. Ltd. and Yunshan Chair Professor at the Guangdong University of Foreign Studies, China.
Wendy L. Bowcher is Honorary Professor at Macquarie University, Australia. She previously held positions at Sun Yat-sen University and Tokyo Gakugei University and has worked as a consultant forensic linguist in Australia.
Jing Zhao is Professor of Linguistics at Sun Yat-sen University, China.
