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E-grāmata: Cross-Cultural Management Revisited: A Qualitative Approach

(Managing Director of Gestion et Société (National Cultures & Organisations), National Center for Scientific Research (CNRS), Paris), , , (Professor for Intercultural Management and Deputy Vice-President for International Relations, Univers),
  • Formāts: 336 pages
  • Izdošanas datums: 04-Apr-2020
  • Izdevniecība: Oxford University Press
  • Valoda: eng
  • ISBN-13: 9780192599407
  • Formāts - PDF+DRM
  • Cena: 100,81 €*
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  • Formāts: 336 pages
  • Izdošanas datums: 04-Apr-2020
  • Izdevniecība: Oxford University Press
  • Valoda: eng
  • ISBN-13: 9780192599407

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Drawing on thirty years of empirical research, this book reveals the diversity of managerial practices that may be observed throughout the world, even in places where companies are using management methods that appear identical. Using data from over fifty countries, it presents a new theoretical approach to cultural diversity whereby culture is considered a filter through which people understand reality and give it meaning. This interpretative perspective reminds us that interactions within organizational contexts are primarily social, and thus conceived differently from one culture to another. This is fundamental to our understanding of the challenges of globalization and the powerful forces that foster the international homogenization of management practices.

Leadership, decision-making, customer relations, ethics and corporate social responsibility, and interpersonal and corporate communication are just some aspects of management underpinned and influenced by cultural variation. In response to this intellectual and practical challenge this book provides methodological guidelines to enable researchers and practitioners to engage in an alternative approach to cross-cultural management.

Recenzijas

This volume from a CNRS-based group offers a thorough, detailed overview of standard managerial practices and how they have been successfully or unsuccessfully implemented in various cultures throughout the world. ... This work illustrates the difficulty of communicating across cultures, not only because of language differences but also because norms governing the use of language differ widely from one culture to another. The text style is dense and may be heavy going for some readers, but the authors offer a plethora of examples drawing from more than 50 different cultural contexts based on 30 years of empirical research. * L. B. Jabs, CHOICE * Having worked in many different places and at various levels of responsibility, but most of the times in environments where cross-cultural management was of the essence, I read with avidityCross Cultural Management Revisited. I have followed the work of Philippe and his team over the years. Rarely have I found it so illuminating combining theory and practice with easiness and integrity and relying on a broad set of examples coming from all continents. Culture is neither an easy excuse for explaining differences nor a nice digest for lectures, but a powerful filter that once understood helps one find the way to get the best out of people and out of an organization. In real life! This is an important and useful work. * Bertrand Badré, CEO Blue Like An Orange Sustainable Capital and former Managing Director of the World Bank * This books provides an important trajectory for the understanding of cross-cultural management by offering an analytical perspective that takes the very fluidity, changeability and complexity of cross-cultural encounters seriously. The sensitivity towards the contextuality of interactions manifests through the inclusion of less well explored themes such as the role of the English language and some established themes such as corporate communications, which are revisited from a local cultural perspective. In doing so, the authors offer a fresh and rich picture of what it means to live and manage in a global world. * Susanne Tietze, Professor of Multilingual Management, Sheffield Hallam University * This well written and engaging book is essential reading for all scholars of cross-cultural management and should be set reading for students of international management. It offers an alternative but necessary approach to the subject and a comprehensive geographic coverage including the often neglected global South. It integrates case studies to illustrate and extract theory about the many facets of managing and organizing across cultures. Importantly, it provides valuable guidelines for conducting interpretative intercultural research from a research team drawing their experience from their extensive research over thirty years. Overall, a very impressive achievement. * Terence Jackson, Emeritus Professor of Cross-cultural Management, Middlesex University Business School, and Editor-in-Chief,International Journal of Cross Cultural Management *

Papildus informācija

Winner of Winner of the EURAM 2020 Best Book Award.
Acknowledgements ix
List of Tables and Boxes
xi
List of Abbreviations
xiii
Introduction: The Need for a New Approach to Culture in Organizations 1(12)
A Denial of Reality
1(1)
Why Revisit the Theories Concerning Culture?
2(2)
Our Approach
4(2)
A Publication Informed by our Research Results
6(1)
A Prominent Place to the Formulations of Stakeholders
7(1)
Organization of the Publication
8(2)
Who is this Publication Intended For?
10(3)
PART I UNIVERSAL MANAGEMENT UTOPIA
1 The Cultural Roots of American Management
13(18)
1.1 A Cultural Inspiration that Spans Generations
14(10)
1.2 The Deep Roots of American Management
24(5)
1.3 Conclusion
29(2)
2 American Management Put to the Test
31(19)
2.1 The Successful Modernization of a Tunisian Conglomerate
32(4)
2.2 The Hoped Renaissance of the Parisian Metro
36(5)
2.3 A Vietnamese Start-up
41(6)
2.4 Conclusion
47(3)
3 Theorizing National Cultures
50(21)
3.1 Why Innovate?
51(8)
3.2 An Interpretative Approach Adapted to the Complexity of Modern Societies
59(7)
3.3 Conclusion
66(5)
PART II MANAGEMENT FUNDAMENTALS AND CULTURE
4 Leadership
71(22)
4.1 Three Contrasting Ways to be a Good Leader
74(11)
4.2 A Cultural Interpretation
85(5)
4.3 Conclusion
90(3)
5 Procedures and Control
93(15)
5.1 From Setting Objectives to Defining Operating Procedures in Cameroon
94(6)
5.2 French Reluctance to Use Operating Procedures Designed by Others
100(6)
5.3 Conclusion
106(2)
6 Decision-making
108(17)
6.1 Ideas and People: France and the Netherlands
109(8)
6.2 Overcoming Radical Mistrust
117(5)
6.3 Conclusion
122(3)
7 Industrial Relations
125(20)
7.1 Building an Effective Social Dialogue in New Caledonia
126(8)
7.2 The American Bargaining System
134(8)
7.3 Conclusion
142(3)
8 Customer Relations
145(20)
8.1 Customer Relations Cultural Dimension: a Blind Spot
147(2)
8.2 Three Examples of Customer Relations Bearing the Stamp of Culture
149(8)
8.3 The Cultural Embeddedness of Customer Relations
157(6)
8.4 Conclusion
163(2)
9 Ethics and Corporate Social Responsibility
165(24)
9.1 The Cultural Dimension of Social Responsibility
166(11)
9.2 Corruption Issues
177(7)
9.3 Conclusion
184(5)
PART III RETHINKING INTERCULTURAL RELATIONS
10 Interpersonal Communication
189(27)
10.1 Words are Only Signs Which are Open to Interpretation
190(7)
10.2 Cultural Communicative Styles May Hamper Communication
197(4)
10.3 Towards a Fully Informed Use of the Common Corporate Language
201(13)
10.4 Conclusion
214(2)
11 Corporate Communication
216(17)
11.1 A Comparison of Chinese and French ELF Self-presentations
217(3)
11.2 Trust-inspiring Features that Vary According to the National Culture
220(8)
11.3 Alternative Moves for Corporate Identity Internationalization
228(3)
11.4 Conclusion
231(2)
12 Intercultural Team Challenges
233(24)
12.1 Agreeing in a Bi-national Team
234(5)
12.2 Delegating Across Cultures
239(5)
12.3 Contrasting Intercultural Dynamics
244(4)
12.4 Towards a New Approach to the Management of Multicultural Teams
248(4)
12.5 Conclusion
252(5)
PART IV FOR A PRODUCTIVE USE OF THE INTERPRETATIVE APPROACH
13 A Company Odyssey in the South
257(17)
13.1 From First Attempts at Modernization to the Implementation of Procedures
258(4)
13.2 A `US-made' Privatization
262(2)
13.3 A Resolutely New Approach
264(2)
13.4 Epilogue: Permanencies and Changes
266(4)
13.5 Conclusion
270(4)
14 Transferring Management Practices
274(19)
14.1 The Partial Achievement of a Japanese-American Transfer
276(4)
14.2 The Moral Reading of a Quality Approach in Morocco
280(5)
14.3 Paving the Way for a Methodical Approach
285(5)
14.4 Conclusion
290(3)
15 Efficient Multicultural Teams
293(13)
15.1 An Approach Focused on the Deciphering of Universes of Meaning
293(5)
15.2 How Can Intercultural Coaching be Adapted to Each Situation?
298(6)
15.3 Conclusion
304(2)
16 Guidelines for Deciphering Cultures
306(35)
16.1 The Field Survey
306(5)
16.2 Interpreting the Data
311(16)
16.3 Conclusion
327(1)
16.4 Illustrative Exercise: The Training Session for Post Office Tellers
328(5)
Conclusion: Making the Most of Culture Understanding
333(1)
Established Theories are Inadequate
333(3)
Listen to Stakeholders and Decipher their Speech!
336(1)
Practices Change, but References Remain
336(2)
Launching Further Research
338(3)
Bibliography 341(14)
Index 355
Philippe d'Iribarne is Managing Director of Gestion et Société (National Cultures & Organisations, www.cerebe.org) at the National Center for Scientific Research (CNRS) in Paris.



Jean-Pierre Segal was a member of the National Center for Scientific Research (CNRS) unit Dauphine Recherche Management (DRM) before retiring in November 2018, and remains a supervisor of PhD theses at Paris Dauphine University.



Sylvie Chevrier teaches at Université Gustave Eiffel and is former deputy director of the research centre in management of Paris-Est University (IRG).

Alain Henry was previously Director of Research at the French Development Agency (AFD), and is currently a member of the research group National Cultures & Organisations (Gestion et Société).



Genevičve Tréguer-Felten formerly directed communications departments in MNCs and is currently a member of the research group GEM&L (a language-sensitive research in management association).