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E-grāmata: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

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  • Formāts: 336 pages
  • Izdošanas datums: 21-Jun-2013
  • Izdevniecība: McGraw-Hill Professional
  • Valoda: eng
  • ISBN-13: 9780071830591
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second EditionPalielināt
  • Formāts: 336 pages
  • Izdošanas datums: 21-Jun-2013
  • Izdevniecība: McGraw-Hill Professional
  • Valoda: eng
  • ISBN-13: 9780071830591
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Hold anyone accountable. Master performance discussions. Get RESULTS.Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

PRAISE FOR CRUCIAL ACCOUNTABILITY:"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People

"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager

"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad OBrien, CNN news anchor and producer

"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
Foreword xiii
Preface xvii
Acknowledgments xviii
Introduction: What Is Crucial Accountability? And Who Cares? 1(14)
Part One Work on Me First What to Do Before an Accountability Conversation
15(58)
Chapter 1 Choose What and If How to Know What Conversation to Hold and If You Should Hold It
17(30)
Chapter 2 Master My Stories How to Get Your Head Right Before Opening Your Mouth
47(26)
Part Two Create Safety What to Do During an Accountability Conversation
73(120)
Chapter 3 Describe the Gap How to Start an Accountability Conversation
75(30)
Chapter 4 Make It Motivating How to Help Others Want to Take Action
105(32)
Chapter 5 Make It Easy How to Make Keeping Commitments (Almost) Painless
137(28)
Chapter 6 Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk
165(28)
Part Three Move to Action What to Do After an Accountability Conversation
193(54)
Chapter 7 Agree on a Plan and Follow Up How to Gain Commitment and Move to Action
195(16)
Chapter 8 Put It All Together How to Solve Big, Sticky, Complicated Problems
211(14)
Chapter 9 The 12 "Yeah-Buts" How to Deal with the Truly Tough
225(22)
Appendix A Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills 247(5)
Appendix B Six-Source Diagnostic Questions The Six-Source Model 252(4)
Appendix C When Things Go Right 256(7)
Appendix D Discussion Questions for Reading Groups 263(2)
Notes 265(2)
Index 267
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide





McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide





McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide





McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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