Crucial Conversations Tools for Talking When Stakes Are High, Second Edition 2nd edition [Mīkstie vāki]

  • Formāts: Paperback / softback, 272 pages, height x width x depth: 226x152x15 mm, weight: 338 g
  • Sērija : Business Books
  • Izdošanas datums: 09-Sep-2011
  • Izdevniecība: McGraw-Hill Professional
  • ISBN-10: 0071771328
  • ISBN-13: 9780071771320
  • Mīkstie vāki
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  • Formāts: Paperback / softback, 272 pages, height x width x depth: 226x152x15 mm, weight: 338 g
  • Sērija : Business Books
  • Izdošanas datums: 09-Sep-2011
  • Izdevniecība: McGraw-Hill Professional
  • ISBN-10: 0071771328
  • ISBN-13: 9780071771320
Offers techniques for communicating effectively in difficult and important situations to achieve positive results.

The New York Times bestseller that changed the way millions communicate

“[ Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
Foreword to the Second Edition vii
Foreword to the First Edition ix
Preface xiii
Acknowledgments xvii
Ch. 1 What's a Crucial Conversation?
And Who Cares?
1(18)
Ch. 2 Mastering Crucial Conversations
The Power of Dialogue
19(14)
Ch. 3 Start with Heart
How to Stay Focused on What You Really Want
33(18)
Ch. 4 Learn to Look
How to Notice When Safety Is at Risk
51(22)
Ch. 5 Make It Safe
How to Make It Safe to Talk About Almost Anything
73(30)
Ch. 6 Master My Stories
How to Stay in Dialogue When You're Angry, Scared, or Hurt
103(28)
Ch. 7 STATE My Path
How to Speak Persuasively, Not Abrasively
131(24)
Ch. 8 Explore Others' Paths
How to Listen When Others Blow Up or Clam Up
155(22)
Ch. 9 Move to Action
How to Turn Crucial Conversations into Action and Results
177(12)
Ch. 10 Yeah, But
Advice for Tough Cases
189(22)
Ch. 11 Putting It All Together
Tools for Preparing and Learning
211(12)
Afterword What I've Learned About Crucial Conversations in the Past Ten Years 223(8)
Endnotes 231(2)
Index 233
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide