Offers techniques for communicating effectively in difficult and important situations to achieve positive results.
The New York Times bestseller that changed the way millions communicate
“[ Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
| Foreword to the Second Edition |
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vii | |
| Foreword to the First Edition |
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ix | |
| Preface |
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xiii | |
| Acknowledgments |
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xvii | |
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Ch. 1 What's a Crucial Conversation? |
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1 | (18) |
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Ch. 2 Mastering Crucial Conversations |
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19 | (14) |
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How to Stay Focused on What You Really Want |
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33 | (18) |
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How to Notice When Safety Is at Risk |
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51 | (22) |
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How to Make It Safe to Talk About Almost Anything |
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73 | (30) |
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How to Stay in Dialogue When You're Angry, Scared, or Hurt |
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103 | (28) |
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How to Speak Persuasively, Not Abrasively |
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131 | (24) |
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Ch. 8 Explore Others' Paths |
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How to Listen When Others Blow Up or Clam Up |
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155 | (22) |
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How to Turn Crucial Conversations into Action and Results |
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177 | (12) |
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189 | (22) |
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Ch. 11 Putting It All Together |
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Tools for Preparing and Learning |
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211 | (12) |
| Afterword What I've Learned About Crucial Conversations in the Past Ten Years |
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223 | (8) |
| Endnotes |
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231 | (2) |
| Index |
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233 | |
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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