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Definitive Executive Assistant & Managerial Handbook: Leadership for PAs, Executive Assistants, Senior Administrators and Office Managers 2nd Revised edition [Mīkstie vāki]

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  • Formāts: Paperback / softback, 320 pages, height x width x depth: 235x155x20 mm, weight: 500 g
  • Izdošanas datums: 03-Nov-2021
  • Izdevniecība: Kogan Page Ltd
  • ISBN-10: 1398602469
  • ISBN-13: 9781398602465
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Definitive Executive Assistant & Managerial Handbook: Leadership for PAs, Executive Assistants, Senior Administrators and Office Managers 2nd Revised editionPalielināt
  • Formāts: Paperback / softback, 320 pages, height x width x depth: 235x155x20 mm, weight: 500 g
  • Izdošanas datums: 03-Nov-2021
  • Izdevniecība: Kogan Page Ltd
  • ISBN-10: 1398602469
  • ISBN-13: 9781398602465
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9781398602465.html
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WINNER: PA Voice Awards 2015 - Best Book for a PA (1st edition)

With the world of work profoundly disrupted by artificial intelligence, machine learning and COVID-19, the role of the executive assistant is changed forever. Learn how to respond to these challenges and help create 'the better normal' while developing the leadership skills necessary to thrive in a senior administrative position.

From bestselling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide to management in the context of an administrative role. Placing an emphasis on both personal leadership and practical skills, this new edition of the award-winning book teaches readers to manage a team, develop the emotional intelligence to understand their colleagues, negotiate effectively and confidently manage a project. Equipped with these tools, readers will be ready to steer their teams to organizational success in any situation.

With new sections on best practice for managing remote workers and building a responsible relationship with new technologies, The Definitive Executive & Managerial Handbook is an indispensable guide for both ambitious PAs aiming for promotion and senior assistants who want to improve their skills.



Develop the leadership, emotional intelligence and communication skills necessary to steer teams to success in a senior administrative role.
Foreword xi
About the author xiii
Acknowledgements xv
Introduction 1(3)
01 The leadership challenge
4(27)
Who or what is a leader?
4(1)
The Three O Model of Leadership
5(1)
Servant leadership
6(1)
Leadership skills
7(3)
Leading in the VUCA world
10(5)
Employee involvement
15(6)
The neuroscience of decision making
21(9)
Summary
30(1)
02 How to motivate yourself and your teams
31(29)
Motivational theories
33(9)
Intrinsic motivational theory: Autonomy, Mastery and Purpose by Daniel H Pink (2009)
42(1)
The threat (demotivation) and reward (motivation) system in the brain
43(1)
Minimizing threat and maximizing reward
44(1)
Signs of demotivation
45(1)
What are demotivators in the workplace?
46(1)
How to motivate yourself and others
46(2)
How to motivate remote workers
48(1)
How to motivate your boss
49(1)
Motivational listening
50(2)
Assessing yourself and your own motivators
52(6)
Summary
58(2)
03 Developing emotional intelligence
60(23)
Leadership and emotional intelligence
61(1)
Developing emotional intelligence in leaders
62(6)
NLP and emotional intelligence
68(14)
Summary
82(1)
04 Leading effective office based and virtual teams to success
83(33)
Definition of a team
83(1)
Team-leader role
84(1)
Team dynamics
85(2)
Characteristics of effective teams
87(1)
Stages of team development
88(4)
Creating a Team Charter using `Developing an internal assistant network' as an example
92(6)
Belbin® team roles
98(16)
Summary
114(2)
05 Employee experience from recruitment to performance
116(34)
Performance management
117(5)
Interviews
122(10)
Onboarding programme and standard operating procedures
132(4)
Performance management
136(13)
Summary
149(1)
06 Coaching
150(22)
Mentoring
151(1)
Counselling
152(1)
Coaching
152(14)
Wheel of Learning/timeline
166(4)
Summary
170(2)
07 How to communicate with different personality and behavioural styles
172(33)
Filters and perception
173(2)
The Flock Personality Model
175(16)
Conflict management
191(12)
Summary
203(2)
08 Managing projects
205(28)
The neuroscience of project management
205(1)
Definition and terminology of project management
206(5)
Content
211(1)
Structure
211(1)
Stage one: define
211(1)
The five steps of project start-up: sequence of events
212(3)
Project overview
215(4)
Project approach
219(1)
Project team members
220(3)
Project approval
223(1)
Stage two: plan
223(4)
Stage three: execute
227(2)
Stage four: deliver/review/close
229(1)
Processes
229(2)
Summary
231(2)
09 The art and science of effective negotiation
233(34)
Definition of negotiation
234(1)
Negotiation styles
235(5)
The key skills of a negotiator
240(1)
The stages of a successful negotiation
241(1)
Before the negotiation - preparation
241(8)
During the negotiation - opening statements
249(3)
Discussion (including tactics)
252(9)
Bargaining
261(2)
Agreement and action plan
263(1)
Summary
264(3)
10 Change, resilience and brain power
267(27)
What exactly is `change management' and how can you help it happen effectively?
268(10)
Leading change
278(2)
Theories of change management
280(12)
Summary
292(2)
Index 294
Sue France has over 30 years' experience as a secretary and Executive Assistant. She was previously the Emeritus UK Chairman for International Management Assistants organisation and was awarded the prestigious award of The Times Crčme PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries. She is based in Cheshire, UK.